Lularoe

TO Whom This May Concern,     Consultants of LuLaRoe charge sales tax based on their home state at this time there is not a way them to adjust the rate. LuLaRoe is aware and in process of making changes were the customer will be charged the tax rate of their state, in the mean time...

you can purchase tax free by contacting consultants in your state and other tax free states.   Thanks,Valerie

Hello [redacted], At this time the Accounting Department are processing checks in the order of Cancellation Completion Date.  They are sending out checks weekly. Once this has been completed they will be sending out a confirmation email. The final check will be sent to the mailing address on...

file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference.

To whom it may concern.Can you provide me with the consultant's first and last name, if you don't have that information,  can you please provide me with your invoice number?  The refund, or the replacement will need to come from our Fashion Consultant, I will see what I can do to help you...

out with this situation.  Please provide me with more information.      Thank you.

Initial Business Response /* (1000, 6, 2016/07/19) */
To whom this may concern,
This issue has been resolved. [redacted] has been contacted by another representative and they came to a resolution. As stated below by [redacted] "I was contacted right after I submitted my complaint. This...

has now been resolved."

Initial Business Response /* (1000, 5, 2016/07/19) */
To whom this may concern,
We have contacted [redacted] and have come to a resolution on this issue. We will be sending her out new product in replace of what she is missing.

I am rejecting this response because:
My address is [redacted], TX [redacted]. I am a TC. Thank-you. I will accept the response when I receive the tracking for the leggings.

I am rejecting this response because:

There is not any information in this response. I did receive an email from Lularoe.

To whom it may
concern
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normal">
Sorry about the
experience you have had with one of our consultants, being that our consultants
run their business as a independent consultant,
our home office will not be able to provide you with a refund, that
would l need to come from the seller/consultant I will be more than happy to send you a pair leggings hoping it will make this situation right, that would be our only option we can offer you Please let me know what size you wear and I will make sure I get a pair shipped out
Thank you

Initial Business Response /* (1000, 8, 2016/05/17) */
To Whom this may concern,
I reached out to [redacted] and let her know we will send out her items. Per procedure all items purchased through a consultant must go through them directly for a exchange or return. Our home office address is for...

consultant returns only. For any additional information please contact [redacted]@lularoe.com

CLAIM# [redacted] issue was resolved was refunded back her money from resigning.

To whom this may concern,
We have contacted to consultant [redacted] purchased from. She will be refunding [redacted] the $51.00 she paid for the dress.

Hello [redacted], At this time the Accounting Department are processing checks in the order of Cancellation Completion Date.  They are sending out checks weekly. Once this has been completed they will be sending out a confirmation email. The final check will be sent to the mailing address on...

file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference.

Issue has been resolved for CLAIM# [redacted].

Hello Hello! Thank you for reaching out to us! Please provide an invoice of purchase for your damaged leggings, a picture of the item, and the size of the item so we can work to resolve this issue on your behalf.  Thank you for your patience with us and the time you have taken to...

bring this matter to our attention. -LuLaRoe

To whom it may concern
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">I would like to
apologize for the experience you're having with your home office here at,
Lularoe I wanna insure you that your experience with us will change,
but in positive way of course and very soon We are making a lot of
changes here, hiring more professional individuals to serve our consultants in
a timely matter whether it's through emails, or when you call into our phone
team Lularoe, as you know if a fairly new company, we are doing our
best to make sure that our consultants are being taking care of, we're making changes in our warehouse and our
Consultant services department to see what works for us to better serve you
Thank you

I am rejecting this response because:This response gave me no update on when I would receive my check, it didn't insure it would be processed quickly. They literally did nothing with this response. They have had my inventory for 6 months, it shouldn't take six months to process a return!

To whom it may
concern
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">
Sorry about the
experience you have had with one of our consultants, being that our consultants
run their business as a independent consultant,
our home office will not be able to provide you with a refund, that
would l need to come from the seller/consultant I have submitted a requested to send out a pair T/C leggings as a courtesy My apologies for the inconvenience, I hope this make the situation a little betterThank you
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11824027, and find that this resolution is satisfactory to me.I have received payment that I was owed.  Thank you for your assistance in resolving this matter.[redacted]

Initial Business Response /* (1000, 10, 2015/11/03) */
Thank you for bringing this to our attention. We looked back at out archived email's and the last email sent was by [redacted] on August 28th providing [redacted] with the information we need in order to issue the refund. We are more then happy...

to issue a full refund.We need to know the follow information in order to do so.
- Name on card used at TIME OF PURCHASE
- HOW MANY REFUNDS DO THEY NEED OUT OF HOW MANY CHARGES?
- Amount
- DATE
- Bank name
We have yet to hear back from [redacted] with the information needed to issue the refund. We will continue to reach out to her to obtain that information so that we can process the refund.

To whom it may concern. Consultant sent the funds through paypal on 10/11/2016 amount 70.36  transaction ID 8NS747[redacted]212.  Customer has been refunded.    Thank you.