Lularoe

Initial Business Response / [redacted] (1000, 8, 2016/03/16) */ I have emailed [redacted] in regards to her case, I am currently waiting a response from her to work on a solution to ensure she is taken care ofI will continue to provide an update once I receive a response

Initial Business Response / [redacted] (1000, 5, 2016/08/03) */ To whom this may concern, We have contacted the consultant [redacted] had purchased from and she has stated she has already given [redacted] a full refundThe consultant informed us she has been having a medical emergency and has been in the hospital since the party [redacted] purchased fromI have emailed [redacted] regarding this situation and letting her know I have contacted the consultant about this matter and have received no response from *** Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Issue has been resolved for Claim# [redacted] we are sending out new Amelia

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] At this point in time she has said she has emailed the return label and I will return the item as directed I have also stated that I want a full refund of the product due the lack of communication and risk of defective items I will follow up with you once I have recieved a full refund Thank you for your assistance with this issue, [redacted]

To whom it may concern Sorry about the experience you have had with one of our consultants, being that our consultants run their business as a independent business, I am not able to provide you with a refund I am willing to send you a pair of our leggings to replace the leggings you received, the only thing I cannot guarantee the color, or print Please let us know if this will work out for you, I will make sure your replacements get shipped outMay I have your size? One size/ Tall and Curvy Thank you

To whom it may concern I have submitted your request to our warehouse I can't promise you that you will receive black legging, but I have requested to send you our a couple of T/C leggings, you should be receiving them soon Thank you

Hello Hello! We are more than happy to help regarding this request! We currently offer a program for defective items purchased from January 1, to April 24, This is our Make Good programIt is our goal to hold true to the value and culture of LuLaRoeWe believe in blessing and enriching lives and strive to do so through this programIn order to process a refund correctly for these items please provide the following information through the form:-Itemized receipts-Images of the damaged itemsWe have provided the link for the form belowhttps://lularoe.formstack.com/forms/makegood Thank you so much and have a wonderful day!

Initial Business Response / [redacted] (1000, 6, 2016/07/19) */ To whom this may concern, This issue has been resolved [redacted] has been contacted by another representative and they came to a resolutionAs stated below by [redacted] "I was contacted right after I submitted my complaintThis has now been resolved."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11824027, and find that this resolution is satisfactory to me.I have received payment that I was owed Thank you for your assistance in resolving this matter[redacted]

CLAIM# [redacted] issue was resolved was refunded back her money from resigning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , andThey have not acknowledged or addressed ongoing technical issues with their system and receipt service which causes mis-communicated addresses in the first placeThis issue in their system is still occurring.The consultants re-shipped in one case, refunded in another, and the third offered a credit (although I am losing money twice to sales tax and twice to shipping).My personal case can be closed[redacted] ***

To whom this may concern, We have contacted to consultant [redacted] purchased fromShe will be refunding [redacted] the $she paid for the dress

To whom it may concern.Sorry for what had happened to your leggings and the damage to your property I will definitely look into this for you to see what we can do to make it right We would like some information from you in order to proceed with this complaint Please see the request below.Copy of your Invoice/Invoice number for the leggings you purchased.Pictures of your couch showing the damage.Estimate from lazy boy.I apologize for the inconvenience.Thank you

Hello [redacted] , At this time the Accounting Department are processing checks in the order of Cancellation Completion Date They are sending out checks weeklyOnce this has been completed they will be sending out a confirmation emailThe final check will be sent to the mailing address on file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference

Initial Business Response / [redacted] (1000, 17, 2016/02/22) */ This has been taken care of with [redacted] ***, we have mailed out of each of our one size and tall and curvy leggingsTracking number 1ZE09AXXXXXXXXXXXX We had attempted to reach out to her via phone, however number was not in service

Initial Business Response / [redacted] (1000, 16, 2016/07/12) */ TO Whom this may concern, I have reached out to [redacted] on 7/we were able to come to an agreement on how to handle this situationI also let her know we are currently working on a system to have this issue fixedFor any additional information please contact [redacted] @lularoe.com Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) They reached out to me and did handle my complaint professionally and to my satisfactionI am happy with the communication I received and the prompt resolution of the issue Thank you, [redacted]

To whom it may concern Sorry about the experience you have had with one of our consultants, being that our consultants run their business as a independent consultant, our home office will not be able to provide you with a refund, that would l need to come from the seller/consultant I will be more than happy to send you a pair leggings hoping it will make this situation right, that would be our only option we can offer you Please let me know what size you wear and I will make sure I get a pair shipped out Thank you

Issue has been resolved for CLAIM# [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/07/08) */ To Whom This May Concern, I was able to reach out to Kim about her damaged itemsI will have replacements sent to herI will also be in contact with the consultant to see what we can do to provide better services to our customersFor any additional information please email [redacted] @lularoe.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I only have days to respond before this case is closed out, and want to make a note before it's too lateI want to say the company did reach out and said a replacement was sent but I haven't received anything yetI have been holding off on writing this response hoping I would get something in the mail, but I have been lied to in the past so I'm not so ready to trust themI'm hoping there is just a delay in mailing and I receive something soon Final Consumer Response / [redacted] (2000, 10, 2016/08/03) */ Thank you for following upI had a death in the family and have been out of town the past daysI got home today and it was in the mail

Initial Business Response / [redacted] (1000, 8, 2016/05/17) */ To Whom this may concern, I have emailed [redacted] in regards to her complaint, in order for her to be able to place any orders or sales through our system she would need to follow procedure and place an initial order with a representative from our company [redacted] has not followed these procedures and has not placed an initial order, with this being said she will not have access to place orders or process sales through our site until an initial order is placed with our companyWe currently have a waiting list for all individuals signing up to be a consultant, she will need to wait in the waiting list to place her initial order and become a consultantIf you have any questions please let me know as my direct email is [redacted] @lularoe.com I will be more than happy to explain further into detail Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I recieved an emailYes I understand the Lularoe proceduresStill they did not resolve the issueFor whatever reason my account was activated by Lularoe and then cut offEven though the initial order was not placed I still ordered and still have their productI tried to contact Lularoe regarding my account being activated but never heard a response from them so I assumed their policies had changed since my account was activatedLularoe wants to act like this is my fault for ordering and paying for their productsWith their products comes their invoicing system to bill accordingly, correct? The tone of this response above and the tone of the email I recieved were very differentI would of appreciated a phone call as this was their mistake and not mineI was told I would hear a response from their email system within to days, except it has taken Lularoe over days to respond to me and I ordered a substanial dollar amount I am still waiting on a response from [redacted] regarding a shipment that was either not sent or missing from UPSI have filed all appriorate paperwork with UPS for the investigation and continuing to work with UPS with this matterUPS informed me they are waiting to hear back from Lularoe as wellEither refunding me that order or sending me the order would be appriorateThe order was supposed to be delivered the first week of May and it is unclear what happened to the orderNow we are in the third week of May and still nothing I would apprecitae a phone call or email with a resolution to the rest of my orderPlease provide a tracking number or a refundIf Lularoe needs more information on the order number I can provide them with all necessary as I keep excellant records Final Business Response / [redacted] (4000, 12, 2016/05/19) */ I was able to reach out to [redacted] and speak to her regarding this matterI was able to make the exception on getting her system back up and On boarding her when she is readyAs of right now she is waiting a day or two to get the process startedI also reached out to her and asked her to provide me with a list of items that she is missing since only part of the order was delivered, I will send them out as soon as she provides the list of missing merchandise Final Consumer Response / [redacted] (2000, 14, 2016/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Valerie at Lularoe was very helpfulShe graciously called me and was so niceWe we able to communicate and get everything taken care ofShe asked me to send her an email detailing the missing items that UPS lostI am very happy with how this was handledI wish we had been able to resolve this sooner rather than weeks but everything worked out