Lularoe

I am rejecting this response because: company did refund for leggings but not other items still on backorder that were never received.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] It took over mo this to get this matter resolved It's interesting to see the date of my complaint and the dates that LLR responded I accepted their offer, and as a consultant I stand by my review of the company Their customer support is terrible and their quality has deteriorated Thank youDry much for your service and access to this procedureSincerely, [redacted] ***

CLAIM# [redacted] issue was resolved by Retailer

Initial Business Response / [redacted] (1000, 8, 2016/07/12) */ To whom this may concern, We have tried contacting [redacted] on 7/We have received no response from her since thenI can provide screen shots of the emails I have sent to her

To Whom this may concern, I have tried calling the number provided but it is not a working number, I have also sent an email as of 4/7/and waiting for a response from ***For any questions please reach out to [redacted] @lularoe.com Thank You, [redacted]

TO Whom This May Concern, Due to the amount of time that passed since the initial purchase 3/ we will not be replacing the items due to regular wear and tear This customer purchased items through a LuLaRoe Consultant not directly through LuLaRoe any refunds or replacements would have to go through the consultant they purchased from for any additiional questions please contact [redacted] @lularoe.com case closed Thanks, [redacted]

CLAIM# [redacted] issue has been resolved received refund check

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: [redacted] CS Mngr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @lularoe.com I, [redacted] (Customer Service Manager), am responding on behalf of LuLaRoe regarding this incidentOn September 15, we received an order from [redacted] that consisted of items totaling to $We shipped these items out for the first time using UPS on 9/( business days later) and UPS claims it was delivered on 10/2/She called us on the 23rd of Septto let us know that although it said on UPS that it was delivered, she never received itAfter receiving this information we re-pulled and Shipped her order again Next Day Air on 9/25/and it was delivered on 9/29/We were then informed again, that she didn't receive it, although it states in UPS that it was delivered, so we reshipped it for a third time on 9/along with extra product as a form of an apology for the mess and UPS shows it was delivered on 9/30/We also proceeded to refund [redacted] for $on 9/29/Please feel free to reach out to me with any further questionsWe are more than happy to help!

Initial Business Response / [redacted] (1000, 8, 2016/06/23) */ TO whom this may concern, I have reached out to [redacted] and let her know I did do the research on her double chargeI have tried reaching out to the consultant who she had made the purchase with and was unsuccessfulI let [redacted] know I will have accounting process her refund for her double chargeIt may take a week for accounting to review and process itFor any additional questions please contact [redacted] @lularoe.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I would like a replacement pair of leggings. I wear size TC. I would prefer a darker color such as navy blue or a darker print. My mailing address is [redacted] Tecumseh Mi ***Thank you so much for responding so quickly and professionally. Regards, [redacted] ***

Hello Hello! Thank you for reaching out to us! Please provide your mailing information as well as your preference of color or pattern (we cannot guarantee a replacement of a certain color or pattern) so we can replace this item for youThank you for your time Thank you and have a blessed day!

To whom this may concern, I have contacted [redacted] regarding her issuesI have let her know we do not refund customers and she must contact her consultant for a refundI have tried emailing with her, but she refuses and only wants us to respond through the Revdex.comI have the email trail

To Whom This May Concern, I have reached out to [redacted] and she has been receiving her sales tax reimbursements, I have also sent her out some replacement items For any additional questions please email [redacted] @lularoe.com Thanks, [redacted]

I am rejecting this response because:Customer service did not do add I requestedThey didn't listen to the situation, and placed me in an uncomfortable situation by not listening [redacted] did the exact opposite of my request, which will ensure I will never shop at this scam company againI have been told my refund was mailed days ago, but it shouldn't take mail days to get to meResolution not acceptableStill haven't been refunded, which was not the course of action I wanted in the first placeI am honestly unsure how they could consider this resolved

Hello Hello! We are more than happy to help regarding this request! We apologize for the inconvenience you went through regarding these transactionsWe have reached out to our Accounting department to further resolve this issue on your behalfWe will be in contact with you if further information is neededThank you so much and have a wonderful day!

Hello Hello! Thank you for reaching out to us! Please also provide your mailing address and preference of color or pattern (we cannot guarantee a certain color or pattern) so we can get that replacement out to you if you would like a replacementIf you would just like a refund please provide either the Retailer information that served you or your zip code so we can find a Retailer in your area who can help us to resolve this issue with youThank you for your time and patience! Thank you so much and we hope to hear from you soon!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was very unhappy with there poor poor customer service and the time it took for me to receive my money!!

Initial Business Response /* (1000, 8, 2016/07/29) */
To whom this may concern,
We have contacted *** regarding her sales tax issuesWe are sending her out product to compensate for her sales tax

Initial Business Response /* (1000, 6, 2016/06/14) */
To who this may concern,
I called *** and spoke with her about the issue she was havingWe resolved the issue and are sending *** out items to credit her for all the sales tax she has paidWe are currently working on a system to
charge sales tax from the customers state instead of charging sales tax from the consultant's stateIf you have any questions please e-mail ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 8, 2016/06/14) */
The company has contacted me and refunded the taxes paidI am happy with this resolution for this matterI have not been charged any sales tax on orders since I've filed this compliant
Thank you,
***

Final Consumer Response /* (2000, 9, 2016/05/10) */
All of the processing payments dropped/expired from my bank accountI never heard from the company via this complaintI have a support ticket pending in their system that has also gone unansweredMy complaint has resolved itself because of
standard banking practices