Lularoe

To whom it may concern.Sorry about the delayed response to this matter I will be more than happy to assist you with this issue Can you please provide me with some more information? I will need the order number, or the date you purchased your order that way I can work on getting you a refund Thank you

Revdex.com:I will be keeping an eye out for them Thank you I have reviewed the response made by the business in reference to complaint ID 11845192, and find that this resolution is satisfactory to me

Hello Hello! We apologize for the late reply from our Team Management T.E.A.MWe are working hard to resolve these types of situationsI have reached out to Team Management so they could further look into this issue for you Again, we apologize and want you to know we are working on helping all Retailers who have reached out to our T.E.A.MThank you and have a wonderful week! [redacted] PRetailer Services LuLaRoe

Initial Business Response / [redacted] (1000, 10, 2015/11/03) */ Thank you for bringing this to our attentionWe looked back at out archived email's and the last email sent was by [redacted] on August 28th providing [redacted] with the information we need in order to issue the refundWe are more then happy to issue a full refund.We need to know the follow information in order to do so - Name on card used at TIME OF PURCHASE - HOW MANY REFUNDS DO THEY NEED OUT OF HOW MANY CHARGES? - Amount - DATE - Bank name We have yet to hear back from [redacted] with the information needed to issue the refundWe will continue to reach out to her to obtain that information so that we can process the refund

Issue has been resolvedI offered some free items but customer refused at this time but did thank me for the offer

To whom it may concern Sorry about the experience you have had with one of our consultants, being that our consultants run their business as a independent consultant, I am not able to provide you with a refund I am willing to send you two pairs of our leggings to replace the leggings you received, please provide me with what size you wear and a mailing address Thank you

To Whom This May Concern, I have reached out to [redacted] in regards to her damage items and will be sending out replacement items For any additional questions please email [redacted] @lularoe.com Thanks, [redacted]

To whom this may concern, We have contacted Riley regarding her issueWe are resolving the issue by sending her out free items

To whom it may concern I would like to apologize for the experience you're having with your home office here at, Lularoe I wanna insure you that your experience with us will change, but in positive way of course and very soon We are making a lot of changes here, hiring more professional individuals to serve our consultants in a timely matter whether it's through emails, or when you call into our phone team Lularoe, as you know if a fairly new company, we are doing our best to make sure that our consultants are being taking care of, we're making changes in our warehouse and our Consultant services department to see what works for us to better serve you Thank you

Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ To whom this may concern, We have contacted [redacted] regarding her issueWe asked her for more information regarding this issueWe have no record of her sending in her items, the tracking number she provided is not for our addressWe have tried getting the correct information and she is refusing to provide valid informationWe do not accept returns/exchanges from customersCustomers must go through the consultant they purchased through or another consultant who is willing to work with themOur consultants run their own business and have their own policies Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nothing much has been resolved I spoke with a consultant but I'm still in waiting I was told it could take days for a simple refund!!!! Not good???? Final Consumer Response / [redacted] (4200, 11, 2016/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting for a refund??? Final Business Response / [redacted] (4000, 13, 2016/08/02) */ To whom this may concern, Now that we have contacted the consultant [redacted] has purchased from and the consultant is willing to refund her, there is nothing we can no longer doThe next steps are up to the consultant and when she will be sending the refund

TO Whom This May Concern, Consultants of LuLaRoe charge sales tax based on their home state at this time there is not a way them to adjust the rateLuLaRoe is aware and in process of making changes were the customer will be charged the tax rate of their state, in the mean time you can purchase tax free by contacting consultants in your state and other tax free states Thanks,Valerie

I am rejecting this response because:They are asking for my contact information - isn't this submitted with my complaint?My name is: [redacted] ***Cape Coral FL ***#***

Initial Business Response / [redacted] (1000, 5, 2016/07/19) */ To whom this may concern, We have contacted [redacted] and have come to a resolution on this issueWe will be sending her out new product in replace of what she is missing

CLAIM# [redacted] issue has been resolved we are sending out pairs of leggings

Initial Business Response / [redacted] (1000, 5, 2016/07/07) */ To Whom this may concern, I have reached out to [redacted] and was able to replace her items that smelled like smokeI also let her know each consultant run their own business and have different proceduresI will reach out to the consultant to see what we can do to make our customers satisfiedFor any additional questions please email [redacted] @lularoe.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I accept a replacement, it has not arrivedI am hoping it arrives soon so that this can be resolvedI emailed [redacted] earlier in the week asking that she resend the tracking number, but have not heard back Final Consumer Response / [redacted] (2000, 10, 2016/07/25) */ I have received the promised replacement and would like to close my complaint as resolvedThank you!

Initial Business Response / [redacted] (1000, 8, 2016/07/27) */ To whom this may concern, We have contacted [redacted] regarding her issuesWe have come to a resolution and will be making a one time exception and send her out new leggings on us

I am rejecting this response because: We were referred to the Returns Department by T.E.A.MManagement to complete the process, but again, after two weeks and multiple e-mails, we have received no response as to how to complete this process or where we stand in relation to a time frame It is very disconcerting that LuLaRoe continues to ignore our e-mails while we continue to wait for our money to come back to us It would be greatly appreciated to receive a response regarding our Return Authorization number Ideally, we would like to complete the entire process within the next week as we have been waiting for six weeks now to send back our merchandise

I am rejecting this response because: They have not provided me contact information to send pictures of my damaged leggingsI no longer have invoices because gmail permanently deletes emails after days in the trash folderI am happy to take pictures of the damaged pairs I have remaining in my possession for a full refund, and would accept replacement pairs for the leggings I no longer have due to throwing them away

To whom it may concern Sorry about the experience you have had with one of our consultants, being that our consultants run their business as a independent consultant, our home office will not be able to provide you with a refund, that would l need to come from the seller/consultant I have submitted a requested to send out a pair T/C leggings as a courtesy My apologies for the inconvenience, I hope this make the situation a little betterThank you Thank you

I have sent a request to our warehouse to send out the leggingsRight now our warehouse is a little behind because of a big event we had, so it may take a little longer than for her to receive the leggings Thank you, [redacted] Operations