Lularoe

Initial Business Response /* (1000, 8, 2016/06/10) */
To Whom This May Concern,
*** had called in 5/into support to get this issue resolvedWe have sent out replacement items as well as a gift for her inconvenience all items delivered to her on 6/per UPS trackingIf you have any
questions please contact ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In order to get this somewhat resolved, I had to contact the company multiple times in multiple ways (phone, help ticket, email, voicemail)The first time I called, I was on hold almost minutes before being transferred to voicemail, which was not by my choiceI called back the next day and was on hold for over minutes before *** answered my call*** stated she had to contact the consultant in question and return my call the next day, even after I stated that I tried working out the issues with the consultant directly, was unsatisfactied with that, so reached out to corporate for assistanceFrustrated, I told her fine*** did indeed return my call and gave me the same resolution previously stated by the consultant, which was an unsatisfactoryI asked to speak to a supervisor, and after about another minute wait, I was transferred to *** continued to state the same resolution as the consultant, which was still unsatisfactoryAfter speaking more with ***, there seemed to be discrepancies in what the consultant told corporate and what the consultant told meCorporate told me that the shirts were not sent with holes; the consultant told me that she would not have noticed the holes because the holes were smallThe consultant told me that the defective item could not be returned to corporate without the tags, which I was told by *** was untrue*** finally asked me how I would like this issue resolvedI informed *** that I just wanted to return the defective merchandise and have my money refundedUnfortunately, corporate cannot issue a direct refund, which a flaw in their business system, so the best thing corporate can do is send out replacement items in mystery colors/printsAs this was truly the only option given, so I accepted this option
While I did not receive a refund, I did receive replacement items, chosen at random by corporateCorporate only offered to send replacement items after the discrepancies with the consultant were discovered
*** from Lularoe contacted me on June 10, I was unable to talk at the time of her call, and she stared she would call me back on Monday, June I did not hear from her on Monday and have had no other contact from her in regards to this issue or the other issues I had with the company, which include rude consultants and other manufacturing and quality control issues
Lularoe Corporate truly needs to invest more time and money into customer service and addressing the needs of the customersCustomer pay good money for clothes with the Lularoe name on it, and Lularoe Corporate needs to help resolve customers' issues in a timely and effective manner instead of just trying to force consultants to deal with unhelpful consultants, and making customers wait weeks until corporate has the time to respond to customers' issues

I am rejecting this response because:
I have been reaching out since end of April looking for a response to the sales tax email and no one has responded to meI've asked for a call, email, something and Lularoe has refused to respond to meThis is not acceptable, since they are claiming they will reach out but won'tSomeone needs to call me by end of day tomorrow, June 6th

Hello ***, At this time the Accounting Department are processing checks in the order of Cancellation Completion Date. They are sending out checks weeklyOnce this has been completed they will be sending out a confirmation emailThe final check will be sent to the mailing address on
file.We do apologize for any inconvenience this may have caused; we have documented this on file for future reference

I am rejecting this response because:
hello I had turned in a complaint about the lularoe leggings companythey responded back and said they would send replacement leggings to mewell I haven't heard anything from them and they never asked for my mailing addressI have sent the company many emails and no response there eitherwhat else can I do?

Claim *** Refund issued

Initial Business Response /* (1000, 5, 2016/06/10) */
To whom this may concern,
Shipping and handling is taxable in the state of CaliforniaWe are currently updating our system to be more proficient in sales of customersFor any additional information please contact
***@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to see proof to support the response given

CLAIM# *** issue has been resolved we are sending out pairs of leggings

I am rejecting this response because: So are you reimbursing me to ship this back to a consultant? I already paid to have them shipped to me I will now have to pay to ship them back and then pay again to have the new pair shipped to meThis is a rather large expense for a $pair of leggings.Sent from XFINITY Connect Mobile App

To whom it may concern.To whom it may concern Sorry about the leggings you received I won't be able to provide you with a refund cause the money was paid to the consultant I can send you two pairs of leggings to make up for the defective product Hope this helps, and once
again sorry about the leggings Please let us know if you have any questions Thank you

To whom it may concern.Thank you for your inquiry, I see that we have issued a credit for your returns on 11/ Please let us know how we can further assist you Thank you for your paitence

Initial Business Response /* (1000, 5, 2016/06/10) */
To Whom This May Concern,
We are currently working on a system that will recognize the location of the customer so they can be charged appropriatelyOur system at this time is undergoing updates to correct this errorFor any additional
questions please contact ***@lularoe.com
Initial Consumer Rebuttal /* (3000, 7, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business representative shouldn't be giving customers wrong informations and they should stop collecting wrong tax
Final Consumer Response /* (2000, 15, 2016/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the items after I let you know that I did not receive it in your previous questionI guess my previous reply to you prompted the shipmentThank you Revdex.com for your help
Final Business Response /* (4000, 13, 2016/07/06) */
To whom this may concern,
We have already spoke to *** about our system and how our taxes workWe have informed her on how our taxes work and that we are working on our system to only charge sales tax from the customers stateWe came to an agreement on how to resolve the problem, with free items from our inventoryBelow is the tracking number for her itemsIf she has not received the items, she will need to file a claim with UPS and we will send her out replacement items
1ZE09A48YNXXXXXXXX

I am rejecting this response because:
This is not a timely nor acceptable manner. Not even an estimated date for refund check has been givenJust their “word” for it. Amount to be refunded & processed is already knownThey have my direct deposit information & could generate refund within seconds as they do for other refunds & credits within their companyThere is NO reason for delayTo say more than months is needed to write a check is an unacceptable business practice

Initial Business Response /* (1000, 8, 2016/07/11) */
To Whom This May Concern,
I have reached out to *** and let her know we are currently working on a system to have this correctedWe have reached a resolution that I will be fulfilling for the taxes she was chargedFor any additional
information please email ***@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted by a Lularoe representative, ***, shortly after I filed this complaintShe was professional, pleasant, and we have agreed on a way to make up for the taxes I shouldn't have been charged (the company is sending me a couple of items)I am satisfied with this resolution and am awaiting the items to arriveI was very pleased with the promptness in which I was contacted by the company and will continue to shop with themTheir response to this situation shows me that they value their customers and want them to be happy

To whom this may concern, All order have now been shipped, she also contacted support on 10/19/and a credit is being issued for items that she is missing For any additional questions, please contact ***@lularoe.com Thank you

Hello Hello! We are more than happy to help regarding this request! We currently
offer a program for defective items purchased from January 1, to April 24, This is our Make Good programIt is our goal to hold true to the value and culture of LuLaRoeWe believe in blessing and enriching lives and strive to do so through this programIn order to process a refund correctly for these items please provide the following information through the form:-Itemized receipts-Images of the damaged itemsWe have provided the link for the form below. https://lularoe.formstack.com/forms/makegood Thank you so much and have a wonderful day!

I am rejecting this response because:I am requesting to return all of the leggings that I have purchased for a refund of them allI've had al least public embarrassments due to the leggings causing holes and tears in the rearI'm beyond upset about this and will not wear these leggings againI feel this is a fair request for my embarrassmentPlease respond

Initial Business Response /* (1000, 8, 2016/06/23) */
To whom this may concern,
We reached out to *** and she expressed her concern about our inventoryWe went ahead and sent her out replacements as she requestedFor any additional question please email
***@lularoe.com
Initial Consumer Rebuttal /* (2000, 10, 2016/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 6, 2016/01/20) */
I was contacted via email by customer support and they said they were working on the issue of me being charged twiceThe money went back into my bank account on 1/

This was a sales tax issue but customer did not send her email to the correct departmentIssue will be resolved shortly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11842840, and find that this resolution is satisfactory to me. The size I need is TALL AND CURVYmy mailing address is *** *** ***, ***, DE *** I just want to note that the only reason I am accepting this refund is because I will be able to sell the leggings and get my money back for themOfherwise I will get nothing and just be out for all of the defective pairs I haveI will never wear another item of LuLaRoe ever againThe way this company is run is absolutely shameful