Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per the customer’s request, $90.00 of the payment made on 3/27/2015, is being...

applied toward outstanding NSF fees.
The address on file for the third party consent form matches the address on file for the customer and he should no longer be experiencing the verification issue. 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
 Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have remitted the requested payment in full to Hyundai Motor Finance (HMF) in the amount of $1299.73 because I was fearful of HMF's recent attempt to ruin my credit.  I would like a refund in the amount of $234.00
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer has been in contact with us regarding this issue and it has since...

been resolved. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has previously brought this issue to our attention.  Her...

title has been delivered to her and we are attempting to contact the customer to determine expenses she incurred.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer was able to speak with a supervisor regarding his concerns. We have...

ensured that his credit reporting is accurate and he understands the amount due on his account.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response the customer has an outstanding payment due in the amount of $430.00 for her 9/1/2016 due date. The balance for the aforementioned due date is not prorated. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We can confirm the customer’s payments to date have all been received on time...

and there has been no negative credit reporting. The monthly statements are mailed each month and also available to be viewed on our website, wwww.HMFUSA.com.   HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The title in question was mailed to the primary customer on the account at...

the address they had on file.  We have since provided the complainant with a lien release, which will enable them to obtain title from the DMV.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

The section of the online Autopay enrollment that the customer referenced in her attached letter does default to the remaining amount of payments however the number of scheduled payments is available for the customer to change during the Autopay enrollment. Per our previous response, the customer had scheduled Autopay to debit 54 payments, after which time, no further payments were to be deducted.  As such, the Autopay stopped. HMF received and responded to the customer’s previous credit dispute in writing on 3/8/2017. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been contact with both the company and the dealership. When the rep called in Oct, I told them I had paid the dealership $1000 to be free of the car (I can provide evidence of this, but since it has personal details I will not add it to this based on Revdex.com's warning.) The woman told me they were a separate entity. When I received the collections notice I called the dealership who then said they took care of this. THEN I received the notice in June and I went into the dealership where [redacted] called and spoke with a rep. I had to give approval, but the rep could not talk to me about the situation. It was determined that I had done my part and that the car had already been sold (in Dec) and that I have no more responsibility. There was mention that the dealer needed to use his Hyundai Motor Finance rep to go back fix this. I am still getting harassed by the constar AND you are hurting my credit. Both Hyundai Motor Finance AND Hyundai dealership are responsible for the egregious error.
Regards,
[redacted] ([redacted]- last name on your file)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
first of all hmf paperwork sent to [redacted] is pending that means "NOT Completed".   also after calling hmf 10 + times telling hmf what is missing since hmf set the claim up with [redacted] people in April and this is now July says CUSTOMER SERVICE IS LOUSY and deliberately stalled claim.  Hmf stated they would take care of [redacted] claim. the lady said they know how and have done many. hmf has made themselves responsible for claim.the paperwork [redacted] says customer is missing has been with [redacted] people for over 3 weeks isn't that funny. a deliberate act like hmf representatives did (6 different reps ignored me) makes them responsible for the monies they say the customer owes. possible addl penalties when attorney general and consumer affairs receives my complaint.Regards,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company has failed to accept responsibility for the fact that, my address was changed fraudulently and with out my request.  The illegal change of address to my account is a direct result of Hyundai Motor Finance, as a result statements were not received.  Without receiving a statement therefore a bill was not paid in a timely fashion.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Good morning, the dispute has not been resolved by Hyundai Motor Finance. In fact, their response says they are reaching out the Boston Tax Assessor, which is incorrect. As I had discussed with them NUMEROUS times, it was the Connecticut Tax that needed to be abated.  There was no link or way for me to respond through the Revdex.com website, so I decided to follow up here. Best regards,[redacted] 
Regards,
[redacted]

Per our previous response a loyalty waiver of the disposition fee may be offered if the customer leases a new vehicle of the same brand within 60 days of returning their vehicle. Contractually the disposition fee is due if the customer does not purchase the vehicle which he did not.
Additionally an itemized invoice for the remaining balance has been sent to the customer’s address of record.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In the state of Georgia the request to change the title must come from the...

state.  Our customer mailed in a request and in response, a Georgia Letter of Instruction was mailed to her on 04/20/2015, advising her to start the process at the County Tax Commissioner office.  We also her with the owner/lienholder information as it should be read on the title application.  
On 04/27/2015 we received an official request for the title from the Fulton County Tax Commissioner office. The title was mailed FedEx to Fulton County Tax Commissioner Office on 05/01/2015.  FedEx Tracking # [redacted] verifies the title packet was received by them on 05/04/2015 at 11:54am.  
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In her complaint Ms. [redacted] expresses frustration and concern over two main...

issues: first, collection calls received during her efforts to receive a due date change and later a payment extension, and second, HCA's response to her earlier filed credit reporting dispute.  Upon receipt of Ms. [redacted]'s latest complaint, HCA representatives reviewed and analyzed the correspondence and communications on Ms. [redacted]'s account, including HCA's earlier responses to similar complaints.  HCA approved and processed a monthly payment extension the same day that it received back a faxed copy of the extension paperwork.  It should be noted that HCA telephone representatives will contact customers with delinquent accounts in order to understand the concerns of the customers and assist them with possible workout solutions - which happened with Ms. [redacted] in this case in the form of a monthly payment extension.  Although doing so may limit HCA's ability to assist Ms. [redacted] in the future, should Ms. [redacted] wish to have HCA cease all telephone communications, she need only request as much and HCA will honor the request.  With regards to HCA's previous response to Ms. [redacted]'s earlier credit dispute, HCA responded appropriately and consistent with applicable law.  A review of the payment history information that HCA has communicated to the credit reporting agencies on Ms. [redacted]'s account confirms that it has been accurate and consistent with Ms. [redacted]'s payment history. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF has faxed the requested buyout quote package to the fax numbers the customer...

provided on three separate occasions.  All were sent within the timeframes quoted to the customer.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our original response, the claim is in progress. We are still waiting for refunds of a cancelled warranty and maintenance program.  As those checks come from the companies the customer purchased them through, we are unable to expedite their processes.  The GAP claim has also been filed and once the checks for the warranty and maintenance refund post, the GAP filing will be complete.Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The amount remaining on the lease is the difference between the amount received...

and the actual buyout amount.  The Toyota dealership in question contacted HMF on 2/25/2015 to obtain the amount owed and has stated they will be sending in that amount. 
Once the remaining funds are received, HMF will submit a request to the credit reporting agencies to remove the negative credit reporting related to the short payoff amount being received.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted]0, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In regards to the credit reporting for the customer’s account, the payment history...

has been reported accurately and reflects her payment history. We are unable to provide a goodwill waiver of the negative reporting.
As of the date of this response, the customer has a principal balance remaining of $13,021.65. The customer has a simple interest loan that accrues interest each day it is open. All of her payments have been applied correctly to principal, interest and fees accrued.
She can view a breakdown of how each of her payments have been applied on our website, www.HMFUSA.com.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.