Hyundai Motor Finance

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, our records indicate a payment extension was requested on three separate occasions, 2/12/2018, 3/05/2018 and 3/08/2018. The payment extension was not approved, as the required signed extension agreement was not received within the allotted 15 days. Should the customer still be in need of assistance, they may contact HMF at 800-523-[redacted] to discuss their options. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-[redacted], Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am very frustrated with the company because I did not receive this invoice in the mail on 6/9/17, had I received it I would have paid it. I sent my online statements with no statement from 6/9 to the company. There was no other notice sent to me house. Very poor communication from Hyundai. They also make it very impossible to communicate with the company.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. At the end of the Lease, HMF utilizes a third party to complete an inspection of...

the vehicle.  We have reviewed the charges for Excess Wear and Use and confirmed the balance is valid. A copy of the inspection report has been mailed to the customer at the address on file. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:I still believe a five week response time is unacceptable.  I had to make an additional call to Hyundai Motor Finance on 26 March and was on the phone for over 45 minutes after being hung up on and holding for 20 minutes for a supervisor.  They did contact me on March 27th and explained options.Their customer service in a situation where I was dealing with the death of my father, a 30 year Naval veteran, was not satisfactory.  I will not consider purchasing a vehicle from them and will advise others to do the same.
I have reviewed the response made by the business in reference to complaint ID [redacted].  The company did call on March 27th after I called again on March 26. I will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Per the terms and conditions of their contract, the customer is responsible for...

their final invoice. An invoice was mailed to the customer at the address on file on 5/15/2017.  Additionally, an attempt was made to contact the customer via phone on 6/28/2017. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer at the address on file on...

5/14/2017 and the customer was contacted by phone on 6/08/2017. Per the terms and conditions of their contract, the customer is responsible for their final invoice. We have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. The customer should allow up to 15 business days from the original posting date of his payment for any overpayment refund check to be mailed. Per our initial response, a copy of their final invoice was mailed on 1/24/2018. Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The original refund was sent to the customer at the address on file. The...

customer has since updated her address and a replacement refund check was mailed to her on 11/22/17. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
This complaint appears to have been submitted by a third party who does not...

have an account with us.  As such, we are unable to provide a specific response.
HMF would like to thank the complainant for taking the time to contact us and would encourage them to advise our customer to contact us with any concerns at 800-523-4030 Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. An end of term invoice was mailed to the customer on 3/02/2017 and the customer was contacted by phone on 4/20/2017. The credit reporting for the customer’s contract accurately reflects their payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Vehicle registration is the customer’s responsibility per their lease agreement....

HMF forwarded the customer’s registration renewal notice upon receipt on 12/01/2017. Upon customer request, a limited power of attorney was also mailed to the customer on 4/24/2018. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
HMF's response is wholly inaccurate.  I was never sent the vehicle disposition report outlining the price at which the vehicle sold at auction.  I simply disputed the lease ending charges.  HMF refused to accept interim payments.  To report a regular monthly payment as being late is entirely false, misleading, and detrimental to consumers.  Such unfair and incorrect credit reporting is the reason why HMF has such a poor reputation for consumer lending.  I would encourage HMF to discuss with it's legal department whether reporting consumers as being multiple months late on a regular monthly payment is in violation of the FCRA.  https://www.ecfr.gov/cgi-bin/text-idx?SID=2b1fab8de5438fc52f2a326fc6592...⇄  As HMF refuses to take this matter seriously, I will be forced to file a consumer complaint with the FTC and the California Attorney General.   Based upon the volume of complaints over this issue, I would not be surprised if one or both launch a consumer fraud investigation. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Per the terms and conditions of their contract, the customer is responsible for...

their final invoice. An end of term invoice was mailed to the customer on 3/30/2017. The credit reporting for the customer’s contract account accurately reflects their payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The credit reporting for the customer’s account accurately reflects paid and...

closed without delinquency. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s understanding of the Charge Off process and HMF’s ability to...

collect on the debt is incorrect.  HMF is adhering to the Fair Credit Reporting Act when reporting the information regarding his account.
Per his request, we will review the reporting to ensure the date of Charge Off is correct.
HMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, vehicle registration is the customer’s responsibility per their lease agreement. HMF forwarded the customer’s registration renewal notice upon receipt on 12/01/2017. Upon customer request, a limited power of attorney was also mailed to the customer on 4/24/2018. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Kia Motors Finance (KMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The Disposition Fee is disclosed on the customer’s lease agreement under the...

Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. We have no record of a waiver being offered on her account. KMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I do not accept their response. I have been calling them since December to get this settled and they tell me to write a letter disputing my credit which I did and never heard back from them. As I stated in my complaint they did not forward the invoice to my current address which at the time was [redacted] (I still get all my mail forwarded from here. Upon returning my lease I leased a new vehicle with the company using my Florida address so that is your companies problem that they never updated my address once again in February 2017 when I got a new lease with them.  I also never received a call from them. I am very on top of my bills and always answer my phone. I do everything online as well and they have always contacted me via online for payments and all invoices so why was this one not emailed to me as well if they couldn’t get in touch with me via mail or phone. I am not accepting that they sent me an invoice or a phone call to me and I am not responsible for their failure to provide me an invoice. I want the credit score taken care of. I will pay the $81 fee if it is settled that I need to pay it but I never received a call back after leaving messages with the dealership. That’s another company dispute. I will never use Hyundai again as this is my 4th Hyundai and have never had this problem. Even if they sent one invoice why would they not follow up with an overdue notice or phone since the last time they said they tried. One attempt is not enough for such a late bill. I don’t know any business that would not follow up with another late payment notice when something is so overdue. I will be more than happy to show you all my open lines of credit and history or payments, and your one late payment that tarnished my credit score for all of $80. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s vehicle was repossessed due to delinquency, which resulted in a...

repossession fee. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.