Hyundai Motor Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount of time and energy I spent trying to resolve their mistake was absurd I stated to them that I believe they should cover the cost of the ticketThey sent me a letter on their on stating I owed dollarsThe city of laurel never sent thatI paid the 30, then they sent me a letter stating I owe 85! It took phone calls for them to even come to the conclusion that I was rightEven though from day one I was telling them they were wrongI feel Hyundai owes me an apology and money for the time I wasted trying to fix their mistakesIf they just listen to me the first time we could have resolved thisThey claimed they were right and basically they have no time to deal with it because they are a finance companyWell for one they lost a loyal customer of this and two I want others to know what a bad operation they are runningI should have never gotten a ticket from July in February from them to begin with.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[ I read over my lease numerous times and it also states that unless the penalties are cause due to Hyundais negligence I could have easily avoided receiving a ticket if the company followed up with paperwork Just because they claim they never received anything from the DMV doesn't mean I have any legal right to do anything about it, the car isn't mine Just to renew the registration I needed a limited power of attorney I'm also upset because they state they mailed it out Monday which was the 7th and when I finally received the envelope the following Monday it was stamped the 9th, that's business days later That's ridiculous I've never had a worse experience with a business and I can not wait until my lease is up I am also upset due to the way I was treated on phone calls, I was hung up on, given condescending remarks and I felt as though me as a customer wasn't a priority for them, it's all money for them And the fact that before they told me anything about the power of attorney paperwork I was told that it's my problem and I'm responsible What? I could see if I were being dumb and received a ticket for a fault of my own but if Hyundai kept track of their paperwork they are supposed to receive, my registration would have never expired and I wouldn't have had to pay dollars and almost had my car impounded I was unable to drive my car for days because they don't overnight paperwork unless the customer had a *** account...what regular person has a *** account, why can't thus multi billion dollar company afford the extra dollar postage to get their customer an important document The excuses I was given through this horrible experience were crazy I don't understand how a company can run that way and expect people to feel like they are treated correctly I'm extremely upset I had no car for days, no way to work, or even to the grocery store for that matter God forbid I had children or a medical emergency of some sort It's just ridiculous to me how Hyundai runs and I'm extremely dissatisfied
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer previous correspondences, we have reviewed the credit reporting for the
account and confirmed that it accurately reflects the customer’s payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The customer has a Simple Interest loan, which accrues interest each day it is open. As the result of payment extensions and multiple late payments, additional interest has accrued, resulting in the remaining balance
Hyundai Motor Finance will not be able to release our interest in the vehicle until the amount due has been satisfied
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. Per our original response, the customer’s previous requests were reviewed and denied and that information was provided to the customer
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have submitted a request to Equifax, Experian and TransUnion to update
their records to reflect the account status as closed with no delinquency
If the customer wishes to exercise their right to terminate their lease early, they would be subject to the Terms Concerning Your Early Termination Liability conditions of their contract
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, He may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWhen a payment is received, we collect the interest that has accrued since the
last payment and all additional funds are then applied to the principal balance Upon receipt of the customer’s concern, we have allocated the referenced payments to principal only HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the credit reporting for the account and confirmed that it
accurately reflects that the account is paid in full and all payments were made on time.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at *** Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have contacted the customer directly to address his concerns and resolve
the issue
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have no attempt to resolve anythingThey stated that I would need a Mass DV plate, well I doAlso I informed the finance company of this factThey are clearly stone-walling and have no desire to resolve this issueI have the plates in my possessionnow what? Along with the adjudication documentation from the Mass courts against Mass DOTThis was not resolved in any way
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer has previously brought this issue to our attention. On
11/18/2014, we spoke again with the customer and advised there is no amount due for his previous lease
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernHMF has submitted the new document sent from the customer to the assessing municipality for a possible refundIf a refund is received, the assessment will be removed from the customer’s accountShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will gladly turn all three keys in, but I called and asked where to turn them in and they told me there was no need to so I never turned them inAlso I paid every single dollar I owed for the reposition fee so there is nothing outstandingI called last week in regards to this matter again and they told me a supervisor would be listening to all the recorded phone calls between the Hyundai customer respresentatives and myself ( since one person says one thing then the next will say something else) I was informed that I would be receiving a call in days it's been over days and still no calllI tried to call twice after that to speak with the supervisor but they couldn't find her and told me the I'd they provided for her was invalidI paid all my fees and owe nothinTo Hyundai I even contacted State Farm since they paid off the vechile (total loss) and they informed me that Hyundai can't charge me anything because they contacted Hyundai directly to make sure the account was paid in full and it was so there's no reason why I should have a balanceHyundai has very unprofessional people and poorly trained that don't know what their doing or saying one person will tell you something you call mins later and the next rep will tell you that what they told you was not accurateI have had to time an outstanding time out of work to deal with this Hyundai mess going back all the way to aug this needs to be fixed because I'm wasting my time and money for something I have no fault in.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HMF illegally reporting late payments on my account for 10/and 11/as the account was closed in augusti have already filed this complaint with Revdex.com but was on vacation when the response came in and I didn't see it until the 6th day so it was closedhmf stated they updated credit bureaus on 2/to report their errortransunion said all they updated is moving the account to closedas of today 3/(per transunion) they are still reporting late paymentsi have screen shot of my credit report I can send inhmf has lied to me on phone over times saying it is resolved but it is notthe last person I spoke to at hmf was *** who told me my audit control number (i can provide) where she said they admitted fault and had moved my account closure date with no late payments to august 20thshe said their internal investigation was closed march 3rdMy credit score is still ruined and they have not updated with this info even tho they said they havei can send picture of my credit report showing they are still reporting closure in dec and late monthsi need account closure moved to AUGUST NOT DECEMEBER, and no late payments ASAP! Thank youi also desired compensation for the money I am spending on credit monitoring services
Regards,
*** ***

In reviewing the customer’s concerns, we have found that the credit reporting for her account is accurate
The application of the customer’s payments has remained unchanged during the time her loan has been open. We would refer the customer to her contract, per page two, Section Finance Charge and Payments b. This section will describe payment application for her loan
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAlthough the customer updated their address with HMF, it appears they did not
initiate a state to state title transfer with the *** Department of Motor Vehicles. As such, the customer would be responsible for the title transfer feeHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[My credit still shows as a missed payment although according to my bank statements and your account summary it shows the payment was made.]
Regards,
*** ***

My mom bought a used Hyundai the 1st time about 6 years ago. She was thrilled. My Dad passed a few years earlier. She was having difficulty and then she was able to start working full time again at 72 years old. So she bought a new car for herself. A few years later she got an invitation by Hyundai sales to come in and trade in the car she had for a new model. So she did. I wasn't there. It was Red. Her favorite color. She was thrilled. Until she got the bills, the salesman put the entire balance of her trade in on top of her new loan almost doubling her car payments. Brought them up to nearly $500 a month. I didn't know all the details at first. Then when she tried to refinance no one would because the cars not worth what they have on paper. Over the years this has been a great finance strain. Now at 78 she's finally retired, living with me and on a very tight income. We've been trying to work with Hyundai finance they give back very little and every time we call in we get a different rep who never reads the notes from previous attempts we've made to work out lower payments. Only one rep said he work with us and was taking small weekly payments. Every time we called in to make another payment we were told there was no deal or arrangements. We were told the person we spoke to they didn't know him or his ext. Number. We did get transferred once after I agrued with them till they finally transferred me. This last time we tired to make our small agreed to payment... Same thing. I asked for a supervisor repeatly. Until I was finally transferred to one, He said there was no deal. They would not honor the agreement unless we gave them over $600. I told him, my mom's budget is slim and this year I've had to deal with breast cancer treatment s. Im working but not making a huge amount of money. We are strapped and struggling. My mom should have a pension but like many people these years she got screwed out of that too. There's money coming but it's a waiting game dealing with the courts. I am disappointed, this is the last car my mom will have. She's capable of driving but financally she won't have the funds to get another car. I won't be able to buy her one. I'm not even talking about a new car here... It's over 4 years old, has 67000 miles on it and we had to pay to have a rebuilt engine put in it because of a sloppy oil job. It cost us $500 deductible. She's made 44 payments, that's $22000 .. They say she still owes 28 more payments, that's $12000 for a car who's blue book value is about $54000 right now.This is the car they are holding over our heads and demanding payment. No negotiating. After reading some of these other posts I understand now. The sad thing is this isn't even an American company and they are treading their consumers like crap. I would never recommend them to anyone. And if you are already dealing with them BEWARE.

Your customer service is the absolute worse in the world. It is extremely hard to get anything done with you guys. when my husband died, I assumed the role of power of attorney and submitted all paperwork. Hyundai kept nudging and calling me when it was time to collect the car payments. Now that I have paid the vehicle off completely, it is extremely hard for me to reach out to them to receive word on the transfer if title status. The lady who I was in communication with regard to my case can no longer be reached- her phone number is now defunct. When I call the general number, the customer service representatives tell me they cannot share any information with me because I am not the power of attorney.

If I could give you guys zero stars, I would. It's time you better act up before I sue you guys.

I leased and I know that the contract reads there was a disposition fee ( just another way to get $$$ out of you! and/or "because your not happy with the vehicle and wont buy it, heres how we say screw off". ) I got the bill in the mail that I owed the disposition fee PLUS "official fees and taxes" ($33.00) and sales fee ($70.00). Which adds up to $503.00 for returning the Hyundai a couple weeks early. Upon them calling me I found out that the dealership lied to me and said NO PROBLEM WITH RETURNING A LITTLE EARLY> I said there's no charges for that (returning early) > THEY SAID "WELL, ITS BARELY EARLY> well Hyundai motor finance told me that the dealership decided NOT to buy the lease and now they had to auction it!
I didn't even use 12000 a year! returned it with 6,000 miles under then what they allowed! the WOMAN that was cutting me off in mid-sentences and raising her voice with "holier then thou" attitude, said its all in the contract and that its on the break down" in the final notice that was sent with the total amount due!

I told her that it wasn't broke down and that every penny should be explained and don't just say pay the bill and shut up about it. I explained that everyone works hard for their money and it would be nice to know what the charges are for instead of saying OK, SO MOVING FORWARD< HOW DO YOU WANT TO PAY! so never never never do business with this company and I truly hope that the manager of that "mother Teresa" customer service lady sees this and hits play on our conversation so that she can get a run down on how to have some kind of actually "customer service" towards people are helping pay he check. unbelievable! May God Have Mercy On Her Soul.