Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.An end of term invoice has previously been generated and delivered to the
customer at the address provided on this complaint. As a courtesy, we have sent another copy via courier. Additionally, we have verified our phone lines are working. She can reach a representative at 1-855-869-4477.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I would like an explanaion explaining the lies being told by the customer service repIf I was told an extension would be granted it should be grantedThis company allows the staff to lie & be dishonest with customersIf you're going to address my complaint please address my entire complaintHave a little common decency & call me to address my complaint properly. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
If this answer would have been said to me when I called and spoke to numerous reps for about a yeat it would have been fine but when different reps firmly give you an answer over and over again the customer should be able to receive correct information and especially when it is about something so important to them that they are in constant contact with the company for a whole year talking about the same topic and being given the same answer over and over againIn one of the request I was even told that all you needed was a letter from my insurance company and that then it would be approved! I believe that if you are a good company you need to have customers that can rely on your word and of you providing correct informationA customer should be able to call and trust the information you give out
***
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe complainant was contacted by HMF on 3/27/2018, at which time the options
available to her were explainedHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s account is multiple months past dueHe has previously
stated he sent in payment, but we have advised it was not received.
As the customer has been previously advised, if he has sent in payment, he needs to show proof the payment cleared his bankIf he sent money via Western Union Quick Collect, he needs to contact them to verify it was sent and send us the receipt number for tracking
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s vehicle was repossessed due to delinquency in accordance with the
customer’s contractThe customer made payments in an attempt to pay off his loan, however, the payments in question were returned by the bankHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer traded in his original lease in July 2014. The dealership he
traded the vehicle in to did not pay off his original lease until 3/18/2015, months later. The dealership’s actions caused the customer’s account to be reported negatively to the credit bureaus. Please note that HMF does not own or operate any dealerships
Upon receiving the funds to close the account in March 2015, HMF sent an update to the Equifax, Experian and TransUnion to show the account as Paid with a Zero Balance
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They, Hyundai Motor Finance, refuse to accept responsibility for "invoices/statements" not sent or received by their customersTheir "canned" response is typical and systemic for their organization.
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer was charged the fee in question per the terms and conditions of
her contract. As such, we are unable to honor her request for a refund
We have sent an update to the credit bureaus to ensure the reporting is accurate. Please allow business days for the update to be reflected on the report
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
The customer’s request has
been processed and the paperwork requested
has been sent overnight to the
appropriate party with delivery confirmation
HMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
The monthly statements for the customer did generate and
were mailed
to the address on file, which matches the address the customer
provided in their complaint. We
apologize for the customer not receiving them in a timely manner
The customer's account reflects that two payments have been received and applied to the first two due dates. The next payment is due on 11/11/2015. We have ensured no late fees have been applied
to the account
HMF would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s vehicle was repossessed as he was in violation of his
contract for non-payment. No state laws have been violated during the process of repossessing the vehicle
The credit reporting for the customer’s account accurately reflects his payment history and will not be removed as he has requested
We will not be able to honor his request for compensation regarding this incident
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The inspection in question took place at the dealership where the customer
returned the vehicle, it was not transported for inspection as alleged in the complaint. Additionally the inspection was conducted by an independent third party, not the dealership nor HMF We have reviewed the inspection a second time and have found the charges to be valid, as such, the customer will remain liable for them
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the credit reporting for the account and confirmed that it
accurately reflects the customer’s payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As of March 21st, I have NOT received a response from Hyundai, this is a lie from themThey have sent nothingI actually called and asked for this "alleged response letter" on Friday 3/17/to be faxed to me and they claim to have faxed it but I did not receive that eitherHyundai is lying and continues to lieLastly, in my initial dispute I printed out screen shots of their auto-payments prompts; it DOES NOT ALLOW you to enter in a specific number of payments such as the “54” Hyundai claims I enteredI very clearly stated this in my letterI have attached my correspondences outlining thisAdditionally, I would like Hyundai to explain why they made no attempts to contact me about a late payment until AFTER I was reported to the credit bureaus.]
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The refund in question has been issued to the customer via currier service
Additionally we have contacted the customer to provide the tracking information
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They response from HMF does not address the issue, the disposition fee should have been waived since I purchased another Hyundai vehicleIt was only after I received the lease termination invoice that I was aware that if I did not Finance the vehicle through HMF I would be responsibleThe dealer lead me to believe that since I purchased another Hyundai the fee would be waoved as a Hyundai LoyaltyAt no time was I ever told it would not be waived if I did not finance through Hyundai againthe rate through hyundai was over point higher than the lender the dealer gave me (*** ** ***) I assume if Hyundai wants to loose a customer over a disposition fee that is their choice
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintHMF has contacted the agencies to close their assignment HMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s vehicle was repossessed due to delinquency, which resulted in a
repossession feeHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST