Hyundai Motor Finance

Per our previous response Hyundai Motor Finance is a finance company. Any vehicle performance or warranty issues regarding a Hyundai vehicle would be handled by the manufacturer, Hyundai Motor America. Hyundai Motor America can be contacted at ***
HMF would like to thank the complainant for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
We have removed the $
late fee on the citation in
question.
The remaining balance has been reduced from $to $100. HMF paid the citation based on the terms and
conditions of the customer’s contract
There has been no negative
credit reporting associated with this citation
HMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUnfortunately, the complainant is not the account holder and due to privacy
concerns we cannot respond to their complaint specificallyWe would encourage the complainant to have our customer contact our Customer Service Department at ***HMF would like to thank the complainant for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We sent the fax initially during the first week of September, resent it in late November, and for the fourth time on December 2ndNot the 14thDecember 14th was when the business decided to act on the requestThere was delay upon delay, faxes were lost, information mishandled and procedures not followedWe were supposed to get the title when we initially paid for the car- and the business simply filed the document instead of sending it to usThe supervisors I spoke to, each admitted that the title was mishandled and that we should have received when we initially paid for the carAlso, they admitted that the employees gave us the wrong information and didn't actually know what was needed for us to receive the titleThis was not handled properly since the beginning and we have been without a usable car for months and have even been ticketed because we cannot register the carWe have had a horrible experience and will never buy or recommend anyone to finance through huyndai.
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
HMF has received and responded to previous credit disputes from the
customer. In doing so, we have reviewed the customer’s payment history and have found the reporting to be accurate
It is HMF's understanding that the relief that the customer is requesting is not a covered benefit within the protections of the Servicemembers Civil Relief Act (SCRA)
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
DearResponding to your message I’d like to explain the following:-1-you mentioned that you sent me a reminder about car registration expiration on January 2017,That is true2- what I’m talking about is 20183-In your response you mentioned that you sent me a power of attorney on April 2018while the expiration date on January 2018and here is problemAs I can not renew registereration without power of attorney which I received month later
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
According to ***, my account was overcharged late fees because I paid the late fees and repossession fees when the car was repossessedIn October, *** said the account was overcharged and the only late fee I owed was $which I paid in OctoberI have confirmation numbers and everything, my account was all updated and paid after the repossession and the account is now being overcharged fees, as *** statedI keep being told different things each time I call, this is unprofessional and rude; I was told by *** that I was overcharged and my account was going to be updated; confirmation number is stated and allI am a full time nursing student and do not have all this money, I am being overcharged and it is unfair.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[While an explanation is good, it does not change the fact that it is wrong to charge this fee to customers if they wish to exit a Hyundai relationship with you This is plainly not right and poor business practice By the way, this was my 4th Hyundai in a row.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[i was told by them that it was reported negatively on my credit, if they respond that as of todays date no negative items were reported to my credit by them then I would be satisfied, like this if any issue comes up with the credit bureau I have their response as proof]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kia Finance has a major communication issue with its customerThey had received the letter from DMV and multiple calls from ** ***I was not even once, alerted by them as their customer.I received more information from ** *** from my own finance comany (Kia Finance in this case)As the car is being sold immediately, and I don't wish this transaction to incur double taxI need Kia to provide me with the correct Title or Duplicate Title/Transfer document which would allow me to transfer the car to ** *** instead of registering under my name and having to pay double tax on this transaction. This was my request from day one, and although the claim is that I made the mistake, I was following their instructions. Yesterday, I spent over hours being transferred from one rep to another, to get someone to say they will send me a titleWhich by the way I have recorded the call. I don't wish to spend more time and/or money on this issueAll I want is clear instructions and cooperation from Kia Finance so that this transaction is done properlyI am not sure that just the title copy is enoughI made a clear request that I would like to transfer this car immediately to a third party. I need the docs to be sent to reflect my requestIt is easy to say you provide good customer service, I haven't experienced so for the past vehicles I purchased using them. *** ***
Regards,
*** ***

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernSince the customer settled the outstanding balance with a third party Collection agency, only they may provide him with a settled in full letterShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer spoke with a member of our management team, who reviewed the
customer’s concerns. The customer and our manager came to a settlement amount, which the customer has since paid. The customer’s account is now closed and has no charges remaining
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

A check for an extended warranty issue war overnight to HMF for $on Monday 5/4/and received by ** *** on 5/To this day the check has not been credited to my accountThe FedEx tracking number is 773522667867.Post the payment and send my refund

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
If the complainant would please provide the phone number in question, we can
research our systems to identify whether or not the number is a valid contact for one of our customers. If it is not, we will ensure the number is removed
Should the complainant require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s request, a copy of their vehicle return receipt was faxed to
the number they providedHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUpon receipt of the customer’s complaint, we have ensured that his account has
access to contact our Customer Service department and speak with a representativeHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The late fee has been waived as a courtesy
HMF would like to thank the
customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the credit reporting for the customer’s account accurately reflects their payment historyA copy of the inspection report and original invoice was mailed to the address on file on 10/16/per the customer’s requestUnder the Fair Credit Reporting Act, we are required to report accurate informationShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer is responsible for their final invoice as stipulated on the terms and conditions of their contractAn invoice was mailed to the customer at the address on file on 5/15/2017. Additionally, an attempt was made to contact the customer via phone on 6/28/Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The bill of sale requested by the customer has been both faxed and mailed to the
customer.
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST