Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Making payment to reinstate the vehicle is only a portion of the reinstatement
process. The process requires the customer to apply for reinstatement and provide certain paperwork, then the request to reinstate is reviewed and either approved or denied
The customer’s loan has been reinstated at this time and a release has been sent to the company holding the vehicle. The customer would be responsible for any charges being assessed by said company
We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s vehicle is a lease that is owned by HMFDue to restrictions in
the State of South Carolina, HMF as lessor is unable to transfer ownership to the customerDue to these circumstances we have refunded the funds we received to the title return address included for Founders Federal Credit Union and the customer has been contacted.
For the customer to purchase their vehicle they must conduct the entire transaction through a licensed dealership.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the terms and conditions of their contract, the customer is responsible for
their final invoiceAn invoice was mailed on two separate occasions to the customer at the address on file on 1/13/and 2/12/2018. After speaking with a representative and informing HMF about their address change, an invoice was mailed on two additional separate occasions on 2/26/and 3/12/HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:On Monday, October 17, I was contacted by Matt from the Consumer Advocacy Department at Hyundai Finance. I received my refund check today and consider the situation resolved. Regards,*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.To date, HMF has not received any payments for the referenced end of term
invoiceIf the customer made a payment to the dealership intended to be applied toward their invoice, the customer should follow up with the dealership.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In order to respond within the days allowedThe response from Hyundai advised that a letter had been mailed to me and also that the credit bureaus had been advised, as of this date I have not received a letter and the credit bureaus tell me that they have not been advised that my credit reports should be corrected.*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have removed the remaining charges from the customer’s account
Additionally the customer has not been reported negatively to any credit bureau regarding those charges. We have submitted a request to the credit reporting agencies to update their records to reflect the account’s status as closed.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, our inquiries to the credit bureaus we report to, Equifax, Experian and TransUnion, indicate that she has not been reported days past due. We have verified this information again today with the same result
Please advise the customer to provide the name of the bureau that is showing a days past due payment so we may investigate further
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not accept the response for several reasons: I was given an amount to pay by one of the customer reps from Hyundai (Feb, 2016) stating that was ALL I HAD TO PAY to finish off this loan (around $1700), which I paid, yet I received still more calls from Hyundai asking for more money, with every crazy reason in the bookIn addition, the interest mentioned for missed or extended payments (Sept & Oct, 2014) was taken care of with the paymentI paid ALL of the amounts requested on the statements plus any late feesThere has been no valid explanation for the money being requested except Hyundai says I owe it...regardless of the agreed payments made, which included any interest charges, although Hyundai reps have told me the interest does not come out of monthly paymentsThe information from Hyundai has been inaccurate for most of my attempts to rectify this situation (from being told my loan did not mature until April, my loan did not start until months after I signed the contract so it matures in Feb 2016, all interest fees are paid at the end of the loan not included with the monthly payments, and my personal favorite: "I am looking at your contract, which states the loan matures on Feb16, 2016")Again, I have made every payment I was required to make, including late fees, interest, and the extra payments in March because I was told that would complete my obligationThis is my 2nd Hyundai Genesis: I was the first Genesis owner in from the dealer (a pitruck totaled it), and I have been waiting to purchase my 3rdI have been a loyal, consistent customer, and would like Hyundai to do what is right and fair: release my title
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. The customer’s primary concerns appear to surround vehicle performance issues, which should be referred to the manufacturer as stated in our original response. We provided their contact number in attempt to assist the customer in resolving those issues. If she has previously had difficulty with that communication channel, she may consider requesting to escalate her concerns to one of their supervisors or a member of their leadership team
The customer has never previously expressed to HMF a desire to opt out of information sharing. Now that they have, HMF will opt them out of all options they are eligible to opt out of per the Graham Leach Bliley Act.
We will also honor their request to no longer contact them via phone. As they did not provide specific numbers to not be contacted at as requested in our original response, we will ensure contact is not made at the phone numbers currently on file
Per the customer’s request, we will have a representative contact her to explain the terms and conditions of her contract regarding the voluntary surrender of her vehicle
We are committed to providing our customers with excellent service and customer satisfaction is important to us. We sincerely apologize for any inconvenience the customer may have experienced
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When this car was returned and it did NOT have scratches that were >inches (as Hyundai claims), this is NOT accurate and we took pictures ourselves before we returned this car. The little scratch was LESS than inches that resulted from another parked car opening the doors and scratching our car that was also parked. It is impossible for the car to have > scratches or dents as this company claims! We feel that these charges are unfair and are due to our choice to not continue business with this company and leasing another carIf needed, we can provide letter from a credited Autobody shop where we took our car to be examined before we returned to HyundaiOnce again, this car did NOT have > as Hyundai is claimingWe agree to the $disposition fees because they were clearly stated in the lease, but we do not agree to the other chargesThey are falseThe scratches were NOT > This company has to put us through so much stress from the minute we came to return the car, and the company was being rude once they found out we did not want to continue leasing another car with them. For three years we were loyal costumers who always paid on time and we returned the car on time, but were given a hard time and felt pressured to lease another car with them. Because we did not lease another car, this company is throwing these unfair charges at usIt is not right
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The title has been mailed to the customer’s address of record via currier
service with confirmed delivery on 10/28/
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I attaché reports of diagnosis done on the car by a KIA DELARSHIP ,showing Miles ,exact miles it had when it was at the auctionAlthough the car was sold "as is" .I purchased the car at that price cause is was sold at the auction by "*** *** *** *** ***"(a reputable company).Unlike dealers and private sellers, Companies like *** *** *** *** ***, Sell good Cars and declare issues those cars may have,so that buyers can make good buying decisionsBuyers would pay Top Dollars for cars sold buy companies as yoursThis is why on the auction page ,*** *** *** *** *** was Listed as "SELLER"*** *** *** *** *** did not declare that the engine was bad
This car was sold at the auction with your name on it(*** *** *** *** ***),Title bears your name as well.I am asking *** *** *** *** *** to act on moral grounds and address this matter.Buyers like me trust your cars and your reputation.We would pay top dollar to purchase your vehicles.I bet other buyers will see this complaint online, and your action or inaction could impact your reputation

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to the credit reporting for the customer’s account to
Experian, Equifax and TransUnion on 3/23/to reflect that the customer’s account status is paid/closedHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s lease payoff was mailed to the wrong address causing a delay in
the closing of the accountThe account has since been paid and closedShould the customer have a credit report indicating otherwise, she can provide the name of the credit reporting company and we will send an update reflecting all payments as being made on time
The payment in question for the new account was applied to the previous account in errorThe payment has since been refunded to the customer and the check was cashed on 8/26/The customer’s account has not been reported negatively to the credit bureaus.
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We see that the customer last contacted us in January regarding this issue
At that time the refund was reissued to the customerUpon receiving this contact that the customer has still not received the refund we reissued the check again and had it delivered via courier with confirmation that it was delivered 5/3/
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-***, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I absolutely and UNEQUIVOCALLY REJECT Hyundai Finance’s “response” that in actuality is a form response with one fill in the blank. And, I am disgusted that Revdex.com would allow it to get away with such a stupid response. Here are the facts: We leased a car and made all payments when dueWhen we returned the car, the dealer assured us we owed nothingSubsequently, we received a bill from Hyundai Finance for $We called Hyundai Finance and said if they would show us the documentation we would pay itWe received nothingWe went to Hyunda Finance website and ITS records [dated after we received the bill for $433] showed that Hyundai Finance owed US $[we have documents showing this], with no item showing we owed either $or $[we have documents showing this, also]. We have attached the documentsHyundai Finance called us in April (the one thing they filled in on their form response)We told them to send us documentation. They did notIn its “response” Hyundai Finance says we owe $400, but does not explain it claims we owe $or why it does not owe us $ Now, either YOU can do your job and not reflexively accept the form response of a company that pays you a fee or you can have them answer these questions that we have tried to have them answer for over a year now, or we can have a court make them answer: Assuming that $is owed, where did the other $come from? Assuming that $is owed, why is it not reduced by the $that Hyundai’s own records show is owed us? Why did that $allegedly owed not show up on Hyundai’s own record after it first claimed the money was owed? Why would they put a negative item on our credit report rather than answer our questions? Do your job or admit that you are a toady for the companies that pay you
Regards,
*** ***

The customer has not provided any reason for their rejection of our response. As such, we will stand by our original response.Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The customer’s account was assessed for the West Hartford Town Tax Collector invoices received for her vehicle and applicable to the and tax yearsThe customer has previously provided a receipt of cancellation to HMF showing her Connecticut registration was cancelled in As such an abatement would not be issued by the JurisdictionShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
We apologize to the customer
for her experience. At HMF,
each
customer is important to us and we want to ensure they are always treated in a respectful
manner
The customer did speak with
a member of management on the day on this phone call. The supervisor she spoke with has since
waived the late fee that accrued as a courtesy
The terms and conditions of
the customer’s contract remain unchanged.
Per her contract, if a payment is not received in full within days
after it is due, she will pay a late charge of 5% of the part of the payment
that is late, with a minimum charge of $7.00.
The charge will not exceed $17.50.
HMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST