Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A loyalty waiver of the disposition fee may be offered if the customer leases a new vehicle of the same brand within days of returning their vehicle The customer indicated in his complaint the leased vehicle he returned was a Kia and the new vehicle he leased is a HyundaiAs such the disposition charge is valid and will not be removed Additionally, we have reviewed the credit reporting for the customer’s account and confirmed it is accurateAt this time there is an outstanding balance for the payment due on 7/18/ HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

We have confirmed that the title has been delivered to the customer’s address of recordShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I was never contacted by HMF when I requested a follow up from a supervisorMy issue has not been resolvedI had to pay to get a duplicate registration which was lost by HMF.] Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Unfortunately, the complainant is not the account holder and due to privacy concerns we cannot respond to their complaint specificallyWe would encourage the complainant to have our customer contact our Customer Service Department at 1-866-331-HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA duplicate title has been ordered from the New Jersey Department of Motor Vehicles (DMV)We are currently awaiting the return of the duplicate titleOnce received, the title will be released to the customer’s address of recordAdditionally, we have provided FedEx shipping for the title to be returned to HMF from the New Jersey DMV to expedite the duplicate title processHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The account holder is deceased and I have called their customer service dept timesHow can a dead man settle this?

Per our previous response, the payment has been reapplied to the fee as requested by the customerShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Based on the research completed in relation to our original response, we will be unable to provide the customer with the reimbursement they are requesting Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the customer’s retail installment contract, she is responsible for any accrued interestInsurance providers may not cover any interest charges stemming from deferred payments or late fees.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer has previously brought this concern to our attention. His... request has been reviewed by both our Tax and Legal departments. Per our previous communication with the customer, we are not able to apply for a sales tax refund on his behalf. For a buyout to be considered for 3rd party sale for resale two things must occur: 1. HMF must receive a completed resale certificate from our customer before the buyout to keep on file and, 2. Our customer must transfer title and registration to the 3rd party within 10 days from the date our customer acquires the title from HMF at the expiration or termination of the lease. HMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per the terms and conditions of the Autopay service the customer enrolled in, the customer is responsible for canceling their Autopay and has multiple methods of cancelling the service, not solely via our website A refund for the payment in question will not be issued as it has been applied toward the customer’s contractual obligation Additionally, due to the customer’s state of residence, a payoff quote can be obtained through a licensed car dealership HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

I lease a car from Hyundai l needed to renew the registration went through RMV a month before, called the financial company to see where the registration was, one agent had no idea where they were got in touch with a supervisor he said they got them today and were sent out regular mail rather then over night have only a few days until the next month, told them l don't own the car and was not my responsivity not happy with Hyundai

Awful company which engages in questionable and possibly illegal practice regarding voluntary termination.

Awful company which engages in questionable and possibly illegal practice regarding voluntary termination.

Awful company which engages in questionable and possibly illegal practice regarding voluntary termination.

I am extremely disappointed with the explanation I received regarding a refund for a vehicle that was totaled after two weeks. Progressive settled the claim The reply below is their explanation, and I am yet to hear if there is a refund. The Customer Service is bad.Reply

Mark

*Secure* RE: Customer Inquiry

Ask HMF [HCA]
06/03/2019 at 06:24 PM
To: [email protected] Details

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Dear Roy,
Thank you for contacting Hyundai Motor Finance.
After your vehicle is declared a total loss by your insurance company, Hyundai Motor Finance, as the owner of the vehicle, will receive funds from the insurance company. After deducting from the cash down/trade-in equity, the upfront fees that were due upon contract signing, as well as your insurance deductible (these monies are not refundable), we are then able to determine if you will receive a refund from the insurance proceeds.
If you require any additional information or assistance, please visit the Frequently Asked Questions section of our website or you may contact us at 1-800-523-4030, Monday to Friday, 8 am to 9 pm ET.
Sincerely,
Hyundai Motor Finance
Please print and retain a copy of this email for your records. Please note: This email message was sent from a notification-only address that cannot receive incoming email. Please do not reply to this message.
You are receiving this message because you have submitted an inquiry on HMFUSA.com.
From: Hyundai Motor Finance [mailto:[email protected]]
Sent: Saturday, June 01, 2019 9:38 AM
To: Ask HMF [HCA]
Subject: HMF: Customer Inquiry

Date: 6/1/2019 8:37:47 AM
First Name: Roy
Last Name: Stanley
Email Address: [email protected]
Phone Number: (408) 380-4807
Date of Birth: 11/28/1944
Account Number: 7606
Topic: Other
Message: I am writing to express my dissatisfaction of a decision that has not been resolved. Account #7606 Elantra GT 2019 The car was totaled and the insurance settled with a payment of $17900. However, when I asked for a Payoff amount it stated only $14994. A difference of $2906 which should be due to me. If the insurance company had sent me the check for $17900 I would have settled $14994. Please investigate, and should you agree with my understanding, I should expect a check from you. Advise Reply

Mark

*Secure* RE: Customer Inquiry

Ask HMF [HCA]
06/03/2019 at 06:24 PM
To: [email protected] Details

Display Images
For your security, images are not being displayed. Consider this before displaying them.

Dear Roy,
Thank you for contacting Hyundai Motor Finance.
After your vehicle is declared a total loss by your insurance company, Hyundai Motor Finance, as the owner of the vehicle, will receive funds from the insurance company. After deducting from the cash down/trade-in equity, the upfront fees that were due upon contract signing, as well as your insurance deductible (these monies are not refundable), we are then able to determine if you will receive a refund from the insurance proceeds.
If you require any additional information or assistance, please visit the Frequently Asked Questions section of our website or you may contact us at 1-800-523-4030, Monday to Friday, 8 am to 9 pm ET.
Sincerely,
Hyundai Motor Finance
Please print and retain a copy of this email for your records. Please note: This email message was sent from a notification-only address that cannot receive incoming email. Please do not reply to this message.
You are receiving this message because you have submitted an inquiry on HMFUSA.com.
From: Hyundai Motor Finance [mailto:[email protected]]
Sent: Saturday, June 01, 2019 9:38 AM
To: Ask HMF [HCA]
Subject: HMF: Customer Inquiry

Date: 6/1/2019 8:37:47 AM
First Name: Roy
Last Name: Stanley
Email Address: [email protected]
Phone Number: (408) 380-4807
Date of Birth: 11/28/1944
Account Number: 7606
Topic: Other
Message: I am writing to express my dissatisfaction of a decision that has not been resolved. Account #7606 Elantra GT 2019 The car was totaled and the insurance settled with a payment of $17900. However, when I asked for a Payoff amount it stated only $14994. A difference of $2906 which should be due to me. If the insurance company had sent me the check for $17900 I would have settled $14994. Please investigate, and should you agree with my understanding, I should expect a check from you. Advise

Its funny how one incident can turn you against a company to the point where you would never do business with them ever again. Recently my wife and I received a letter from Hyundai Motor Finance that we had an outstanding balance due on our lease. Keep in mind that we a very diligent about paying our bills and obligations as we agree to. It seems that the amount we owed was that the folks at Hyundai had applied our payment incorrectly and it also involved our personal property taxes for the state of Virginia. For 24 months on our 36 month lease everything appeared to be okay until they misapplied our payment and when we called several times we were told to pay up. One phone call to me they even asked for my SSN over the phone when I had no proof it was actually HMF calling. My wife was put through the ringer by numerous people who refused to acknowledge the problem and try to fix it. Instead they further angered my wife who NEVER gets angry or rude at any time ( which kind of angers me ) was actually furious. It took an another call and almost an hour for person after person telling her they couldn't do anything for her until she finally reached some who immediately realized that took care of it. When I walked trough the day from work at 9:30 pm my wife said to me that we would never buy another Hyundai product because of how absolutely rude they were to her. No matter how much we like their automobiles it can't fix the fact that all aspects of a company matter and in this case Hyundai lost a customer for life.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hyundai paid personal property taxes for counties I did not reside in, and overpaid for when I only had the car in my possession for monthsMy account should be settled regardless whether these refunds are received because I am not liable for themHyundai owes me $for overpayment and I have asked *** *** from their Corporate Finance department multiple times for thisOn Thursday, July 28th, *** called my cell and offered to provide me with a $gift card as reimbursementI also had her on speaker phone and had a witness to this conversationUpon her phone call to me today, she recanted the offer since I reported Hyundai to the Revdex.com and her decision is based on retaliationHyundai reported me to *** *** *** for the amount of $They received $in refunds for overpayments in personal property taxes, a check in the amount of $for my final car payment from *** ***, $for the remaining balance of my taxes ($was paid via the online portal on 4/08/16), and $for my personal property taxesThey owe me money that they are refusing to payI asked *** today for an updated transaction history for my account to see how payments have been applied and she refused to provide me with this informationThe previous transaction history she provided me was missing three check payments and prior personal property tax payments were not applied as suchThey were instead coded as overpaymentsOn Thursday, July 28th, *** informed me the missing check payments had been applied to the wrong account and were immediately being placed towards the correct account. 1.) I want a formal letter from Hyundai referencing that this account is in good standing and they will no longer pursue me for any monies or have creditors pursue meI am not liable for property taxes for counties I did not live in or for their overpayments and not seeking revised bills after being notified.2.) I want Hyundai to state in a formal letter that they never reported me to the credit bureau and my credit will not be affected due to their errors.3.) I want Hyundai to honor their word and reimburse me for my overpayment of $as *** *** stated she would on our phone call from Thursday, July 28th.I have provided the same documentation I sent to *** *** to review showing that I am due a refund, and she has refused to view the documentation and honor her word
Regards,
*** ** ***

Thank you for resolving this matter The statement from Hyundai Motor Finance: "Nevertheless, based on the concerns the customer raised in his dispute, HMF has elected to waive the charge and close the account" is the result I was seeking.*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer was charged one $Extension Fee per her signed Payment
Extension Agreement. The additional payment the customer made to cover the Extension Fee in question was applied to the principal balance instead of the feeThe payment has since been reapplied to the fee as requested by the customerHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST