Hyundai Motor Finance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept their responseI have been calling them since December to get this settled and they tell me to write a letter disputing my credit which I did and never heard back from themAs I stated in my complaint they did not forward the invoice to my current address which at the time was [redacted] (I still get all my mail forwarded from hereUpon returning my lease I leased a new vehicle with the company using my Florida address so that is your companies problem that they never updated my address once again in February when I got a new lease with them I also never received a call from themI am very on top of my bills and always answer my phoneI do everything online as well and they have always contacted me via online for payments and all invoices so why was this one not emailed to me as well if they couldn’t get in touch with me via mail or phoneI am not accepting that they sent me an invoice or a phone call to me and I am not responsible for their failure to provide me an invoiceI want the credit score taken care ofI will pay the $fee if it is settled that I need to pay it but I never received a call back after leaving messages with the dealershipThat’s another company disputeI will never use Hyundai again as this is my 4th Hyundai and have never had this problemEven if they sent one invoice why would they not follow up with an overdue notice or phone since the last time they said they triedOne attempt is not enough for such a late billI don’t know any business that would not follow up with another late payment notice when something is so overdueI will be more than happy to show you all my open lines of credit and history or payments, and your one late payment that tarnished my credit score for all of $ Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I submitted the report from my bank on 9/18/and when I called on 9/21/there was no record of receiving the fax I re-sent the fax this morning and spoke with [redacted] in Customer Service and she said she did not see anything stating that this was received this morning On the report it clearly shows that the $was not returned or insufficient I do not want to pay the $until this matter is resolved I also do not want to live in fear that my vehicle will be repossessed because of this matter I feel I have done everything to the best of my ability due to circumstances that are out of my control, my severe injuries and medical issues due to be hit by a car I have been in contact with HMF on a weekly basis, sometimes even a daily basis to keep them informed I would ask out of compassion that they allow the time to review the matter and not demand the $payment on 9/24/ I will continue to work with HMF to get the past due balances paid as I have in the last few weeks I have paid a total of $since 9/12/15, it's not like I'm not paying anything at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.If you will take care to read the letter they claim now was in error (they claimed no knowledge of this letter for a month), it explicitly states that no other amounts were owedHyundai was made aware that the intent was to purchase the car and it was the purpose for the generation of that letter which Hyundai faxed to the bank so the bank could base the loan onIn regards to harm to myself; physical maybe, but financially it put me in quite a bindI have had to payoff the loan to the bank (after making a payment) + interestIt has held up the refinancing of my house (still pending), and no telling what it has done to my creditIn fact they still have the account open and I no longer own the car since the 10th of Jan when I traded it for fear of even more dishonestyI would like to note, that according to NC contract law Hyundai made a legitimate offer for purchase, which was honored when they cashed the check supplied by the bank, which indicated it was for purchase of the vehicleIt simply would cost more to sue them that it's worth.Hyundai claims that they have since provided me with a corrected payoff letter, but indeed that is not true, I have not received a letter or verbal amount at all that did not come with "disclaimers"In fact I was forced to have a conference call with Hyundai and a credit reporting bureau last week and they still could not give me a correct payoff number in addition to the account still being openIt's simply a game they are playing to get me back to the dealership to sell me another car.I have attached a timeline summary of the experience that I was forced to provide my home refinance company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I also want to company to provide us with a lease balance including all payments made to date and any over payments listed on the account Regards, [redacted]

Hyundai Finance added end of lease costs--contested and then dinged my personal credit even though the lease was a corporate lease. FICO score dropped about 100 points--they really suck.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernThe credit reporting for the customer’s account accurately reflects their payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAll addresses and phone numbers on our account were accurate and we received no bill nor a phone callWe have another account with you in good standing and the fact that we have always paid our bills on time and online should have raised a red flag that perhaps we hadn’t been contactedAdditionally although you are stating you mailed a bill and called, your entire [redacted] page (with 1/stars - lowest possible rating) states that nearly every single complaint involves some form of your company not mailing, faxing, or calling as you had previously commented in regard to somethingUnfortunately it comes down to your word against ours and the fact that we have an account in good standing as well as have called NUMEROUS departments with your company to try to get this resolved, have been hung up on accidentally and on purpose, have mailed a letter and done everything you have requested of us to dispute this is absolutely devastatingThe fact that this was reported to collections after NO attempts to contact us and we never received a phone call from collections until December (months after you are claiming you mailed a bill plus we seemed to have no problem getting that phone call and immediately paid the full amount) is absolutely ridiculousNot to mention that in the multiple, multiple calls to your company in order to resolve this, we have been told a variety of different things....only one bill was sent (no phone call and a CR response of “Mam it is not our job to track you down”), multiple bills were sent, $was outstanding including the last monthly payment, and other completely commentsOur dispute has nothing to do with the moneyWe are fully aware that we owed it and were told by the dealership to just wait for you to contact usThe dispute is that it was reported to our credit and is negatively affecting our credit reportThe time we have spent waiting on hold, explaining our story, doing everything your representatives have asked is ridiculous and I am hoping that the Revdex.com does research on your company reviews and comments as it seems there are a LOT of customers experiencing a similar issue of being told your company was going to mail, fax, call and then nothing happeningAnd it is very frustrating that it had to come to this as I have experienced some extremely rude reprentatives with your company in attempt to talk to someone who is able to help me and have received no help or optionsI stand with the other people who have reviewed your company and can not wait until our current lease is over so that we never have to use your company againIt’s too bad that Hyundai dealerships will miss out on so many sales and leases because people do not want to work with your disrespectful, unethical company [redacted] Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business has not responded yet; however , the website required that I complete this action. My understanding is that the BBB has forwarded my complaint to the company. I look forward to receiving a response shortly. Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The documentation required for the customer’s original request for an extension was not received and as such, the customer’s account ran past due Since then, the customer has been in contact with us and provided a signed copy of the extension request That extension has been applied to their account In addition, as the extension has now been applied to the account, we have notified the bureaus to remove the day delinquent mark from their credit report for the months of December and January This update request was sent to Equifax, Experian and TransUnion on 3/9/ Please allow business days for the bureaus to update their records HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We received the customer’s initial out of state transfer request on June 10, The customer’s title was held electronically by the State of Massachusetts and as such we were unable to provide the copy of the title the customer requested until the physical title was received from the State of MassachusettsA copy of the title has been faxed to the licensing office multiple times since receiving the physical title on June 29, To assist with the customer’s concern we have faxed the title again today 8/25/and confirmed with [redacted] that the documents were received HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have again sent an update to the credit reporting for the customer’s account to Experian, Equifax and TransUnion (previously sent on 3/23/2017) to reflect that the customer’s account status is paid/closedShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe title for the customer’s vehicle does not contain the customer’s name because the vehicle is a lease and as such, is owned by the lessorTo assist with the customer’s request, a copy of the title and an original letter of permission and Limited Power of Attorney have been issued to the customer via courier and should arrive shortlyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint However, the complaint does not appear to reference an issue “ [redacted] ” appears to be a reference to the dealership where the vehicle was sold If the customer was in an accident and their vehicle was determined to be a total loss, they should contact our Customer Service Department at 1-800-523-4030, Monday-Friday, 8AM-9PM EST In addition, they should instruct their insurance company to do the same

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have spoken with the customer and advised of the necessary paperwork to revert the title to the correct state Additionally, as a token of our regret for the service provided, we will be offering a gesture of goodwill HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have contacted the complainant directly to address her concerns and provide a resolution to her satisfactionHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, HCA is committed to the accurate reporting of each of its consumer accounts A review of Ms [redacted] account indicates that the credit reporting accurately reflects Ms [redacted] payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below All attachment with the facts and evidence was sent to the Revdex.com via email with attachments since interface (this platform) does not accept attachments Please revise information in Regards, If needed I can email hard copiesThe business states:"At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint." [redacted] I had leased vehicles prior for HyundaiMF the (leaser), and never had any issues I believe this to be an isolated incident; nonetheless, there is a lot of improvements needed in "customer Satisfaction" the events are as follow:June 10- waited over 1/hours to talk to a rep; June - call was disconnected.June - call got disconnected againJune - was promised a call back - given never happenedJune - erroneous information givenJuly - again was given conflicting informationJuly asked for detailed information the charges and why given - up to date none receivedAugust - rep not to polite, again asked for information, and none received up to date.I was even charged for items not included in the vehicleA loyalty waiver of the disposition fee may be offered if the customer leases a new vehicle of the same brand within days of returning their vehicle.The customer indicated in his complaint the leased vehicle he returned was a Kia and the new vehicle he leased is a HyundaiAs such the disposition charge is valid and will not be removed**The contract / buyers order signed states "Disposition fee (if you do not purchase the Vehicle)", I do not recall signing any documents were it states "I must re-lease another "KIA" vehicle."Furthermore the finance representative at time of purchase explained that as long as I retain new lease with same bank given fee does not apply.KIA and Hyundai are the same vehicles - information also provided Given share more than %of components in more than %of their vehicles (most/all non-cosmetic parts are interchangeable), They both belong to Hyundai Motors which are also managed by the same people, they both get in mitigations for the same reason at the same time, they both share the same providers for supplies and build their vehicles at the same factoriesThey share advertising and owners manuals have the same exact graphics and layout When sales are reported in the industry, they are reported as one corporationAdditionally, we have reviewed the credit reporting for the customer’s account and confirmed it is accurateAt this time there is an outstanding balance for the payment due on 7/18/**Customer wants a detail information of charges and why - which I have not received up to dateHyundaiwould like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST**Customer would like to thank Hyundai Motors for prior years of good service, and would like for them to address this issue ASAP.Hyundai Motors may contact me at [redacted] ***If the Revdex.com has not received supporting documentation please provide an email, fax or Mailing address were given can be sent Sincerely [redacted]

I just got off the phone with HMF and they have the payment and the situation is resolvedHappy StPatrick's day to you as well and thanks again[redacted]

I asked that I be released from my lease penalty free due to the time, frustration and constant mishandling of mine and my husbands accountsI was told that we would be subject to penalty chargersI am not satisfied with thisI am extremely unhappy with HMF and how they have handled my accounts and this situation