Hyundai Motor Finance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the 2nd time HMF has done this to me with no explanation of why it has happened againAs stated in my complaint, I want assurance that they will not do this a 3rd time, what corrective steps they are taking to protect my account, and if they can”t guarantee they won”t do this a 3rd time, I want all my information removed from their database Regards, [redacted] (***)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reject the response since is a little to late the harm is done they did not send the information on time and now they want to pretend they did nothing wrong please I wouldn't have taking the time to contact the Revdex.com if they had provided me with the documentation, I do want to thank you for your time however I still hold my opinion against this company and I warned anyone I know not to do business with this company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ***my contract states $ for principal and interest that is to be applied 1st, only the last few months have you applied late charges 1st, also I received a western union receipt from you with someone's bank card info, I was nice enough to call and state $was not mine, you reversed my payment and reposted my correct amount! How can you send me someone's bank card info with today's fraud! That's a really big violation! I make one monthly payment always for $ never exceeding daysThis is not fair @all Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint In reviewing the customer’s concerns, we have found that the credit reporting for her account accurately reflects her payment history She had previously asked us to investigate the credit reporting for her account and we found and advised that the reporting was accurate HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The June payment in question has previously been applied to the customer’s account At this time, there has been no negative credit reporting on the customer’s lease account Should the customer have a credit report that shows differently, please have her provide the name of the credit reporting agency and we can send them an update to remove any delinquency related to the June payment HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the second noticeI've contacted Hyundai motor fianaceThey are of no help with poor customer serviceI need this issue resolved asap.Complaint OverviewYour MessagesCommunication HistoryExport to MS WordPrint this ComplaintContact Revdex.com Complaint Overview Complaint Information Complaint ID: [redacted] with:Revdex.com Viewridge Ave #San Diego, CA Phone: (858) 496-*** Email: [email protected] Date Filed:1/11/Consumer Information Name:Mr [redacted] J [redacted] : [redacted] Details I've been with Hyundai for over years and I'm leasing a second car now through Island HyundaiOn my first lease I had over millage and I was told that I would receive by mail an itemized breakdown of the over millage, which I never receivedHyundai claimed they sent a letter and called me, and I never received eitherUnfortunately, I found out through my credit score notifications I was past due on a paymentAfter I notified Hyundai to dispute payment about not receiving the bill they were rude with poor customer serviceI've wrote letters to all credit bureaus and HyundaiI've payed the bill and now my credit score and report is ruinedI’m always on time with my car payments and never missed a payment so this is clearly an error on their endHyundai was sending the over mileage bill to the wrong address so therefore they should provide a Good Will letter to say I'm in good standing with payments so it's removed from my credit reportI also checked my online account and billing address, which had the correct addressI will never lease or purchase another car from Hyundai again due to what they did to my credit report Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Upon receiving the customer’s complaint, we have reached out to him directly to assist in resolving his concern.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Hyundia Motor Finance stated that we did not get them the signed approvalWell, because of them not doing there job..the first one "timed out" as they say because we dealt with it being mailed to usNot sure about the second attempt...However on March 8th, they sent us an emailed agreement, ***, e-signed it, I have attached the agreement and the screen shot from them that they received our extension agreement and it was signed and filed.So Hyundia is lying.....about thisUn-exceptable to us, as we struggle to make these last few car payments! Please help us!!!!!

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A review of our records indicates that the customer entered into a lease contract for a Hyundai Elantra Her contract shows that upon signing, she paid a total of $as cash down From those monies, she paid the first monthly payment of $249.99, and a Doc fee of $75.00, totaling $in upfront fees After the vehicle was declared a total loss by her insurance company, HMF, as the owner of the vehicle, received monies from the insurance company After deducting the upfront fees that were due upon contract signing (these monies are not refundable), we are able to refund the customer $from the insurance proceeds HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the lease agreement, the customer must keep the vehicle currently registered.... HMF did not receive a registration renewal notice from the New Jersey DMV. The customer previously contacted HMF by phone to request a limited power of attorney, which was mailed to the address on file on 8/7/2017, which will allow the customer to renew their registration with the New Jersey DMV. HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Based on the number of unsolved complains listed here at Revdex.com against Hyundai Motor Finance, I knew that they will come up with some general response like this oneThey mentioned in the response that they need additional documentation of the tiresI change those tires a year agoHow many people will keep their receipts for more than a year? I know I dont, and they are well aware of that which why they came up with thatNo where in the respinse they mentioned why they refused me the opportunity for the second appraisal, if the charges were real why being so shady about the second appraisalI contacted them within business days after the date they sent me the invoiceWhich according to the NY state attorney general's office I have days to request an appraisal after returning the carThey had no right to send that car for auction in Pennyslyvania while I still had the right for a second appraisalThey aslo mentioned "we have agreed to remove the charge for damage to the hood of the vehicle", which is not entirely trueWhat they offered me was 50% of that one chargeSo basically they best deal they will give me is a $off the $2,billNo thank you I would rather fight this issue at courtI leased a Hyundai Elantra not a BMW or AudiI wish I had the ability to post the pictures of that car here at Revdex.com, so the world could see what type of BS charges they billed me forThis company is a SCAM and am never doing business with them again Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and for allowing us the opportunity to investigate and respond to this complaint The buyout letter that the customer refers to incorrectly lists only the residual value of the vehicle and does not include the unpaid lease payments, the sales tax, or any other amounts due The balance quoted was produced in error, which was or should have been evident to the customer at the time Regardless, given that the customer was not harmed as a result of this inadvertent error, and because the additional amounts are due and owing, we are unable to honor the amount listed The customer has since been provided a buyout letter with accurate information HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, the customer is responsible for applicable taxes per the terms and conditions of their contract. As such, the customer has been billed accordingly. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer may return all three keys to: Hyundai Capital America Attn: Nubia Santos LMS W Plano Pkwy Suite Plano, TX for possible creditThe repossession fee is valid and will remain outstandingHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicleHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We received first contact from the customer to request the termination of their lease under the Servicemembers Civil Relief Act (SCRA) on 4/28/The required written request with supporting documentation was received by HMF from the customer on 5/4/and reviewed the following dayThe customer contacted us again on 5/9/and was advised that a lease Termination Packet would be mailed to her and must be completed and returned to HMF for the lease return to be processed under the Servicemembers Civil Relief ActThe customer was also advised on 5/9/2016, that if she is unable to complete the packet, a third party, authorized by Power of Attorney, may complete the transaction on her behalfThe referenced packet was mailed to the customer on 5/13/ Currently HMF is still pending the return of the Termination PacketA second copy of the required packet has been mailed to an alternate address provided by the customer on 5/23/Per the customer’s request we have disabled the automatic payments and will refund the payment debited after the vehicle return date Until the Termination Packet is completed and returned to HMF, we are unable to process her request to terminate the lease under the SCRA HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

It appears the customer sent this check to Hyundai Motor America, not Hyundai Motor Finance The person he states signed for the package works for Hyundai Motor America in Fountain Valley, CA As such, we must now wait for the check to be forwarded to the correct company in the correct city Please advise our customer to check on his account in 10-business days for an update Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.In order for HMF to review the invoice for possible adjustments, the customer may send the itemized repair receipt via fax to 714-368-referencing their HMF account number, attention CARE Department.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST