Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The letter the customer referenced from the DMV has not been received by HMF
Unfortunately the aforementioned document is required to process the customer’s request
The customer may fax the document to 714-965-Attn: Titles Department or Mail the document to Hyundai Motors Finance, Attn: *** *** *** *** *** *** ** ***Additionally the customer should ensure his account number and Vehicle Identification Number are referenced on the document
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer was billed for Early Termination Liability per the terms and
conditions of their lease agreement
We have reviewed the account and confirmed that the balance is accurate
HMF would like to thank the customer for taking the time to contact usWe are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer has previously contacted us regarding their concernWe have
requested the customer provide copies of the documents they received so that we may investigate their concerns furtherWe have yet to receive any documentation from the customer and as such are unable to confirm or address the issueHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, a valid Odometer Disclosure Statement was not received from the customer until 12/14/This document was required prior to the release of the vehicles titleUpon receipt of the Odometer Disclosure Statement, the title was released to the customerShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The customer was entitled to obtain an independent professional appraisal of the amount required to repair or replace parts or the amount which the excessive wear and damage reduced the value of the vehicle. He was required to advise Hyundai Motor Finance in writing, within business days after the earlier of the date of the mailing or delivery of his notice of his right to obtain an appraisal
That notice was mailed to the customer on 8/26/2015. The customer did not make contact with us until 9/16/
At that time, HMF still agreed to discuss the damage being charged and discounted his invoice. We offered to discount the invoice further with additional documentation from the customer. Should he no longer have the actual receipts for the tires, we would also accept a credit card statement showing payment or a cancelled check
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, the customer should follow up with the dealership if they made a payment with them intended to be applied toward their invoice.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, an end of term invoice was mailed to the customer on 6/9/The credit reporting for the customer’s account accurately reflects their payment historyA copy of the inspection report and original invoice has been mailed to the address on file per the customer’s requestShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer sent two payments in May, HMF did not withdraw payments
twice. On May 4, 2014, the customer made a payment online to send $to HMF. Then on 5/5/2014, the automatic monthly payment the customer created sent a payment of $365. The customer then marked the May 4, payment as unauthorized, with their bank retrieving the funds
The next payment the customer made was on 7/8/2014, however, the next payment was due on 6/2/2014. As such, they were reported past due for the June 2, payment
The customer’s credit history has been reported accurately.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Communication regarding the charges was previously mailed to the customer. We have mailed another copy of the final invoice upon receipt of this complaint. Should he require any further documentation, such as the inspection report, we will provide such. He may make request additional assistance by contacting a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The check in question, in the amount of $15,272.19, has been posted to the
customer’s account with an effective date of 12/4/
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer is being invoiced for excess wear and use per the terms and
conditions of her contract
On 3/20/2015, HMF spoke with the customer and advised of her lease end obligations, which included a discussion around excess wear and use
The excess wear and use and excess mileage charges would not have been waived had the customer leased another vehicle with HMF
We apologize that the pictures provided were not clear enough to view the excess wear and use items she is being charged for. She can view the pictures online at www.CRCheck.com. She will need her account number and VIN to access a copy of her inspection report.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is response is not acceptable, as late charges of $should not result in $when over payment was made for an entire yearIf this matter continues to be unresolved please contact me because I would like to return this lease to Hyundai and cancel my contact as I will not pay for frivolous chargesAlso, please mail me a copy of the contact WITH MY SIGNATURE. payment history is as followed. 2016January 15thFebuary - 20th March 12th April thMay thJune thJuly thAugust 18th
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The credit reporting for the customer’s account has been reviewed and we have
found that it accurately reflects his payment history
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have contacted the customer’s *** insurance company, who has confirmed that
they have received all requested documents from HMF, and that they are pending documentation from the customerAdditionally, per the customer’s contract they are responsible for the account until the balance is paid in fullHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The customer returned their leased vehicle prior to maturity and did not complete a vehicle inspection prior to doing so. Upon completing the inspection, damage was found on the right fender and front bumper, which she is being charged for.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have requested for the customer’s *** electronic title to be released.HMF
would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer contacted HMF directly about her concerns on 12/26/and they
were resolved to her satisfactionHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer has not been reported negatively to the credit bureaus as
described in their complaint. Nor is the account being worked by a third party collection agency
Our Recovery department spoke with the customer on 3/15/2016, at which time he made a payment on the balance due. At that time, an arrangement was made for the customer to make an additional payment in days
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST