Hyundai Motor Finance

The customer’s payment was not received by the date it was due which resulted in the phone call she received
Additionally, the customer’s account does not qualify for a due date change at this timeThe customer must satisfy full monthly payments from her last payment extension prior to a due date change being processed
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintHMF received the required form from the customer on 12/11/Her vehicle
transport approval form was then faxed on 12/13/HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response and the terms and conditions of their contract, the customer is responsible for their final invoiceAn invoice was mailed on two separate occasions to the customer at the address on file on 1/13/and 2/12/2018. After speaking with a representative and informing HMF about their address change, an invoice was mailed on two additional separate occasions on 2/26/and 3/12/Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer has a simple interest loan that accrues interest each day it is open. When a customer requests an extension (to take 1-months of payments and extend the loan by that period of time), they are requesting to extend the maturity date of their loan by that period of time. The interest accrual continues during the time that is being extended and continues until the loan is satisfied
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As discussed in my complaint I would like a credit as well on my account since they made the error and I had to make several phone calls and much of my time trying to get this resolvedI do thank them for putting the credit back to the account but I should not have had to go this route and call several times and then put in a complaint after not correcting the issue in the first place
Regards,
*** ***

I am responding with clarification and contact information for me, *** ***.I am including a signed financial release form and additional documents (purchase agreement of Hyundai Elantra with me as a co-signer with my brother, and proof of address) Addresses all match the address of the financed vehicle account #***.I, *** *** can be contacted at ***, or ***.My address is *** *** *** *** *** ** ***. *** *** can be contacted at ***

Per our original response, a refund will be issued within days of the date that payoff was received (10/27/2014)
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Consistent with HMF policy to cease telephone contact whenever requested by the
customer, and pursuant to the customer’s wishes, we will no longer attempt to contact her at the phone number on file for her place of employment. HMF apologizes for any misunderstanding or any perceived delay in processing this request to cease telephone contact at the number indicated
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer was charged a $Extension Fee in accordance with her signed
Payment Extension AgreementAdditionally the Monthly Billing Statement mailed to the customer for October reflects that this fee is a past due amount and not a late fee as the customer stated in her complaint
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer was invoiced $for the Smart Key that was not returned
with the vehicleWe have not received the missing Smart Key that the customer indicated was mailed to HMF in their complaintIf the customer can provide confirmation that the key was mailed to HMF we will remove the $charge in question
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s request was received via fax on 7/19/Montana is a title
holding StateCustomer should have possession of the titleA letter of permission was mailed on 7/25/The customer would need to apply for a Montana duplicate title, if neededHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I filed an original complaint on May 7, concerning excess charges for a returned leased Hyundai SonataA Hyundai representative called me, *** *** (***) and we had three to four conversations resulting in an agreement of a 20% reduction in fees and a repayment installment planMr*** was checking on NJ taxes before proving me with a final amountI received no correspondence from this representative stating any of his offerMy next contact was from SRA collection agency requesting full payment of the original priceI appealed the collection to SRA asking for documentation of Mr***'s offerI received a large amount of paperwork in return - all paperwork from the original billing and nothing from the resolutionI spoke to Mr. *** of SRA (*** *** *** ** *** **) who said he would give me the 20% reduction but only if I paid in full immediatelyHe refused to put anything in writing via an email, fax or letterDesired Outcome: I am requesting the terms of my agreement with Hyundai - a 20% reduction and a repayment plan as well as a removal of any collection report from my credit history

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer’s vehicle was repossessed due to delinquency in accordance with the customer’s contractThe customer made payments in an attempt to pay off his loan, however, the payments in question were returned by the bankShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-***, Monday-Friday, 8AM-9PM EST

Waiting for personal property tax abatement from vehicle that was returned Mar 10/29/told by *** that I would get a check in the mail9/28/- Jerrie transfered me to *** who told me that it was not submitted until 8/and could take 30/days9/10/- *** told me it was all set who transferred me to *** who said to check back in one week8/20/- faxed in to Recovery Dept for the 3rd time and *** said that supervisor *** *** would take care of it when she returned from vacation in a few days8/13/- faxed paperwork to ***8/10/- Faxed all necessary paperwork to ***Prior to that was all during the months of April and MayI have still yet to receive my refund.Would like my abatement for my personal property tax from the Hyundai Sonata that I returned in March and had already paid the taxes

Per the customer’s request we have returned the check without endorsementShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, the balance remaining on the customer’s account accurately reflects the amount due. She has a simple interest loan which accrues interest daily. Due to multiple payments being received past their due date and two payments being extended to the end of her loan (extending the maturity date), she has accrued additional interest on the loan, leaving the higher balance due
HMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Per the customer’s request we have contacted her to discuss the Early
Termination Liability terms and conditions of her contract
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to Experian, Trans Union and Equifax to reflect the
account’s payment history. Please allow up to days for them to update their recordsHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention
In reviewing the customer’s concern regarding the timeframe for payment, we will increase the time provided to the customer and allow for a day period to make payment
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST