Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
The customer is being
charged for a $Disposition Fee, per her
contract and $for Excess Wear
& Use (plus tax). The customer is
being charged for excess wear on four tires, all had remaining tread below the
allowable amount. As such, we are unable
to waive the final invoice per the customer’s request
HMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have never revoked, nor denied authorization for, a single payment made to HMFI have spoken to the appropriate representative at my bank who has confirmed this informationEvery single monthly statement from HMF reflects that every payment was authorized and receivedFrankly, what is the point of a monthly statement that outlines information that HMF retracts at a later date? I was told by a HMF representative that they are aware that this process is faulty and will eventually be changedI am a victim of this faulty process and expect to be compensated for an issue that was not a result of my negligenceMy experience with HMF to resolve this issue has been absolutely horrific; I would NEVER consider purchasing a vehicle again through HMF.
Regards,
*** ***

We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The Disposition Fee is disclosed on the Lease contract, immediately adjacent to the monthly payment amount. The Excess Wear and Use is being charged as the result of an independent inspection of the vehicle using the Excess Wear and Use guidelines provided to the customer.
Per our original response, we have concluded that these charges are valid and the customer will remain responsible per the terms and conditions of his contract
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate Hyundai Motor Finance has sent the credit bureau the correct information that doesn't help me at this moment. I have been trying to refinance my mortgage since November and this has been holding me up. I need a satisfaction letter from Hyundai with their letterhead so I can move forward with my refinanceI don't have 30-days to wait since I have been waiting since NovemberI called Hyundai Motor Finance this afternoon and spoke to someone about having a satisfaction letter emailed or faxed over and while he was very nice he wasn't much helpHe told me I had to contact the collection agency and have them send a letter, which I already have and have submitted to you several times, it doesn't do me any good with their letterhead. And that the update was sent to the credit bureau and that it was up to the credit bureau whether or not I wait 30-daysI need a satisfaction letter emailed or faxed to my loan officer so I can move forward with this refinance that's been held up far to longIt can be emailed to me at *** or faxed to my loan officer at Attention: *** *** ** ***
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.A correct buyout amount was
provided to *** *** in
writing.
However, they did not send the buyout amount quoted in writing. Instead, they backed out a percentage for sales
tax, leaving the amount they sent in short of the required amount to buyout the
customer’s lease
We have been in contact with
*** *** and they are in the process of reviewing the customer’s loan
request for the corrected amount
Additionally, we have suspended
collection efforts while *** *** completes their decision making process
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since reporting the discrepancy with the account there was a letter sent to indicating the error with the accountI find it difficult to accept a generic response and they are giving me days to bring the account up to date when they were in error and made no contact until I attempted to make my first payment as deemed by HMF, 11-02-I contact customer service on or about 10-26-and was directed to an alleged supervisor, *** and *** ***Left a message with Ms *** and have yet to receive a call back from herNeedless to say I have made several other calls and was directed to another alleged supervisorOnly this time, the HMF Representive informed me my account had been moved to collections when the account was found in errorThe mentioning of colletions was not mentioned in the letter sent to me stating I was going to be provided time to bring the account currentAfter making a payment the Rep was quick to ask when I would be able to make another paymentI advised the staff I would make a payment before the days are upIf I deemed it neccessary I would call and make pyaments in $increments if need beIn return I asked her when my account would be unlocked allowing me to make payments onlineWas advised she could not unlock the account but would reach out to the person with the authority which would be in hours or soI also asked why couldn't the maturity dates been modified rather than force your customers to rearrange budgets when they are at faultHonestly, their method of recovery shows the least concern of their customersAnother concern of mine is why were they directing me back to the dealership when I was asking for answers as to how this went unnoticed and was only brought to the table when I called. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is now April 1st and the claim is still not resolvedI want the claim process expedited and the total loss process completed it should not take or months for a total loss claim to be completed
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I already paid the taxesWhat’s not understood is that someone from Hyundai needs to contact the *** Tax Collector in Rhode Island because they want to issue a refund to Hyundai which in turn Hyundai has to issue the refund to me that I overpaidIf someone calls the city of *** then they would know what to do to resolve the issue at handA letter from *** Tax Collector was sent to Hyundai but no action is being taken by Hyundai
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s vehicle was repossessed due to delinquency in accordance with the
customer’s contract. In addition, the credit reporting for the customer’s contract accurately reflects their payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have contacted the customer directly regarding his concerns. The
customer will be refunded the payment he made after returning his vehicle and HMF will ensure there are no derogatory marks on the customer’s credit report related to the termination of his lease under SCRA benefits
HMF would like to thank the customer for taking the time to contact us and for his service to our country. We are committed to providing our customers with excellent service and their satisfaction is important to us. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, we have sent an update to ***, *** Union and *** to reflect that the account is paid with no delinquencyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We are currently reviewing the customer’s request to determine how we can be of
assistance. Our Customer Service department will contact her directly with an update as soon as one is available
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI received payment yesterday after waiting since the end of August for paymentIt’s a shame it took this long to receive my refundAnd I’m not sure where the company got the wrong address since all my paperwork has the correct addressEven a manager at Hyundai was not sure of the error since all the information she saw had the correct addressI’m glad I received payment and no longer have to deal with Hyundai Motor Finance.I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not dispute that there was 30K worth of wear on the tires, but rather that the tire fee should be waived as I was instructed by the dealership to have the tires rotated at every change, which I did at a cost of $per rotationMy final mileage was 15K LESS than what the lease allowed, so HMF must be reaming it's customers by having an unreasonable policy on the amount of wear allowed and charging this "worn tire" fee on every single lease My contention is that I should not have been instructed to rotate the tires at every oil change since HMF was going to make me pay for new tires for the next owner no matter what I did Also, considering the appalling problems I experienced such as a wheel falling off while driving after my first oil change at the dealership (that's why I didn't have any more oil changes done there), then, after turning the car in EARLY, I receive a letter from Hyundai a few weeks later warning that I need to turn the car in or else, and when I immediately called the dealership, they had no record of it being turned in! They did find the car after a couple of daysHMF's policy on tire wear is a rip off as many other auto lease companies only charge a fee for tires if the tires are so worn they are unsafe HMF stated in their response that customer satisfaction is a priority to them Well their response speaks loudly that they don't give a whit about customer satisfaction Every three years, I lease a new automobile, so is it worth it to Hyundai to not give in on this, thus guaranteeing that, even though I love Hyundai automobiles and even bought one for my daughter, that I will NEVER EVER lease or buy a Hyundai again?You'd think that after the Hyundai dealership put my life in danger by not tightening the lug nuts on a rotated tire and it falling off while I was driving plus the stress I experienced when I received the letter stating that the car had not been turned in, that waiving a little "worn tire" fee would be THE VERY LEAST they could do.Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have contacted the customer and provided resolution to the issue he had with
his account
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

HMF
would again like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. We sincerely apologize
for any inconvenience the customer may have experienced
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The unlawful amount of $needs to be removed from my account immediately. It was never an amount paid by Hyundai on my behalf and therefore should not be on my account. What is the issue with removing it from my account?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer’s account was updated accordingly after receiving the requested
documentation regarding the spelling of her name.HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA debt validation was received from the customer on 12/11/2017, to which a
response was mailed to the customer at the same address provided in her request on 1/05/HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST