Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintOur records indicate that a lien release was mailed on 3/13/to the address
providedHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As previously stated I received no such correspondence stated by the business please see initial requestThe only correspondence I received was in NovI've called the business on numerous occasions on the current lease and was never told about these chargesIt makes no sense a customer of years and got vehicles from you be on time in those years and choose to neglect charges after signing a new lease while putting a down payment for that new leaseIn the month of June after signing my lease I realized I never received my monthly statement and I called to ask for my account number to make my payment on timeAfter that call I received all correspondence from my current lease but never received anything from the past leaseI've called the customer service of more than one occasion from the period of June to Oct and these charges were never brought to my attentionIf these letters were mailed wouldn't it make sense to ask me about them when I called during that periodTo this date I have no break down of what the charges are forI requested this be removed from mine and my husband credit report and a detail description of what the charges are for to be mailed to me in order to review and pay.I’ve called the dealership and conveniently the person I worked with doesn’t work there any longerThank you for letting me know I should not trust your dealershipsI just want a chance to review the charges and to pay since this is the first month I was made aware of such charges. And to move too new dealership and finance company I can trust and it values their customers both long and short term ones and stands behind the word of their dealerships.
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Upon reviewing the customer’s complaint, we have determined the charges are
accurate, per the terms and conditions of their contract.
The disposition fee mentioned by the customer is disclosed on their lease agreement under the Consumer Leasing Act DisclosuresThe Excess Wear and Use charges were assessed due to the required replacement of the vehicle’s front two tires as their thread was below the acceptable amount HCA provides our customers with a Lease-End Self-Assessment tool prior to the maturity of their lease, allowing the customer to determine their Excess Wear and Use liability and allowing them the opportunity to have repairs made prior to returning the vehicle
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s account now reflects paid in full and closedHMF would like to
thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer contacted us previously on 10/23/17, at which time a thorough
review of his charges was completed and determined to be accurate. HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

To obtain information regarding the account balance the customer should contact our Bankruptcy Department at 844-255-9182, Monday-Friday, 8AM-5PM CST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have previously received and responded to the customer’s credit
dispute. Our response was sent in writing to the customer on 11/13/2014, and advised that the credit reporting on her account is accurate
As the customer states she did not receive this correspondence, we will resend the letter to her
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[WHILE I APPRECIATE HYUNDAI'S RESPONSE, IT IS UNTRUEMY CREDIT REPORT IS REFLECTING A LATE PAYMENT, AND THAT NEEDS TO BE REMOVED, I WAS NEVER LATE WITH ANY PAYMENTS]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I talked to them Friday and there was no attempt made on a resolution other than explaining the contractWhen I got the car it was explained by the sales person that there was only a $termination fee to end the lease early and I can end the lease at anytime with the only consequence being a $early termination feeMy dad was present during this and he in no way interpreted that if I terminated I would be paying anymore than that to terminate the leaseI didn't think this process was going to cause this much of a headacheI no longer want the car and I refuse to pay thousands of dollars to end a lease because I cannot drive the car due to a something I had no control overThey did say that they would make an exception if I could find someone to take over the lease, but I would be like a co-signer to that lease and if the person that took the lease didn't make payments I was still responsible paymentsThis is unacceptable to meI have sent in a compliant to the attorney general as well now.
Regards,
*** ***

Per our original response, the customer is being charged for a Disposition Fee, per his contract, as well as Excess Wear and Use. The taxes are sales tax on the charges. We have provided the customer with a copy of his vehicle inspection report which details the Excess Wear and Use charges
Prior to the customer returning their leased vehicle, HMF also sent the customer information on the lease end process, including information on Excess Wear and Use guidelines
Should the customer require any additional assistance, he may contact our Lease-End Servicing Team at 1-855-463-

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA payment history has been mailed to the customer at the address providedThe
customer’s online profile reflects any credit available under the “Amount Due” section, in parenthesisHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have submitted a request to the three major credit reporting agencies to
update their records to show the appropriate reporting
The customer has the option to make payments on the account with the exception of the online channel
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
Unfortunately, the
complainant is not the account holder and due to privacy concerns we cannot
respond to their complaint specificallyWe would encourage the complainant to
have our customer contact our Customer Service Department at 1-866-331-5632.
HMF would like
to thank the complainant for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us.
Should the customer require any
additional assistance, they may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn update was sent on 2/23/to the credit bureaus to reflect that the
account is Paid/ClosedHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer owes a deficiency balance after the GAP proceeds were receivedAfter receiving their request, another statement has been mailed to the customerShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer is being charged for Excess Wear and Use on the vehicle he
returned. We have further reviewed the inspection report and will remove the charge for refinishing damage to the right rocker panel, $225. The customer will remain liable for the remaining charges
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed my HMFUSA account online at HMFUSA.com and I did see that the payment section has been corrected It is no longer showing "your current payment $565.86", but instead the correct amount for the month of (September 2015) $ The current amount of $will be paid on it's due date 9/26/2015.I rejected the resolution because: The Revdex.com statement says "At this time, there has been no negative credit reporting on the customer’s lease account. Should the customer have a credit report that shows differently, please have her provide the name of the credit reporting agency and we can send them an update to remove any delinquency related to the June payment."I reviewed my (Equifax) FICO score via my Citibank accounts and it showed the score to be and it use to be (March 2015) In June it showed the score declined to 691, and then in July I have not made any late payments, in fact had taken a couple of accounts down to zero balance but not closed outThe billing problem with Hyundai Motor Finance started June 6, 2015, billing me incorrectly and that is the same time I have noticed the decline of my FICO score at Equifax, and Experian (which I had to pay to view it) All three (3) credit bureaus report I have one (1) negative item and that item is Hyundai Motor Finance Please make the necessary corrections because I value my credit worthiness and know its importance! Also notify me that it has been corrected/removed from my credit reports Thank you for your attention regarding this important matter
Regards,
*** ***9/11/2015***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s vehicle was repossessed due to delinquency. She has not
paid off the vehicle as stated.
Should the customer require any additional assistance, she may contact our Reinstatement Department at 800-53-7020, extension ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s account was notated regarding the payment arrangement on
4/30/HMF Customer Service can be reached at 1-800-523-4030, Monday-Friday, 8AM-9PM EST. Online services including payment arrangements are also available at HMFUSA.comHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST