Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s final invoice includes the following charges: a
Disposition Fee, mileage in excess of his contracted allowance and Excess Wear and Use for wear outside the standard allowance on the vehicle We have concluded that these charges are valid and the customer will remain responsible per the terms and conditions of his contract
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, an end of term invoice was mailed to the customer on 5/16/The credit reporting for the customer’s account accurately reflects their payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAs an indirect automotive finance company, HMF is not related to the dealer, and
was not present at the time of the transaction, and did not participate in any of the negotiations therewith. Per the terms and conditions of their contract, the customer is responsible for their final invoiceWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, although the customer updated their address with HMF, it appears they did not initiate a state to state title transfer with the *** Department of Motor Vehicles. As such, the customer would be responsible for the title transfer feeShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, we have reviewed the customer’s account and confirmed that the customer has been billed in accordance with the terms of their retail installment contractShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to usWe thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The invoice the customer received was a result of her terminating her lease contract
earlyThe amount represents her liability per the Early Termination clause of her contract
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have contacted the customer directly in regards to their concerns and
provided a resolution to his satisfactionHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, the customer sent two payments in May 2014, HMF did not withdraw payments twice. On May 4, 2014, the customer made a payment online to send $to HMF. Then on May 5, 2014, the automatic monthly payment the customer created sent a payment of $365. The customer then marked the May 4, payment as unauthorized, with their bank retrieving the funds. The May 5, payment satisfied the customer's May payment obligation
The customer's next payment was due on June 2, 2014. However, they did not make another payment until July 8, 2014. As such, they were reported past due for the June 2, payment
The customer’s credit history has been reported accurately
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
For starters, when the phone lines decided to open at am (I thought the business hours began at am) I was given misinformation in reference to my vehicle and transferred back and forth between several departmentsI was told that I should be keeping track of who I am speaking with because reps had to search through the notes, IM the person, and put me on long holds when asked to speak with a supervisorI got the run around until about 4pm but I didn't when it was time to process my paymentAfter my payment was processed around 9:am, I was given a location to pick up my car in Manheim PA, 2hrs away from where I liveNo one informed me that my car was being transferred prior to me making a paymentI called the place in Manheim and they stated they could not release any information to me because they haven't received the release from HyundaiI called Hyundai back and stated that I had no means of transportation to pick up my car hrs away and I took off work and could not afford to take off another dayI asked that Hyundai have my car taken back to original lot it was towed to because I was under the impression that it was there based on the conversation I had with a rep the previous dayRep *** ** told me to call a taxi or ***; UNREALISTIC! I even tried to take this genius' advice and inquiry about the cost of the *** or taxi'sThey do not travel that far outside of where I am locatedI called the place in Manheim back, they told me they still hadn't received the release from HyundaiI had to call Hyundai back to get the release sentHyundai sent the releaseI called the place in Manheim back, they said my car was not thereI called Hyundai back stating that my car is not there and they said they received a message that my car was in route there and to call the place back in an hr or soI did that, my car wasn't thereI called the tow company in which my car was towed to originally and they stated that my car was still on their lot but I couldn't retrieve my car because Hyundai sent the wrong release formSo they informed me to call Hyundai back to send the correct release formHyundai didSo while I am under the impression that my car is headed to Mannheim, PA, it was still at the original spot it was towed toI called the original tow place back to get the address so that I could pick up the carThey told me that I would have to pay storage fees of $I was not under any impression that I had to pay this amount as I made an arrangement with Hyundai to pay the remaining balance on June 9thI called Hyundai back to see if something could be done about the fees as I was not aware of themAfter being transferred to the wrong departments again, I finally Spoke with I believe it was a *** who stated she initially spoke with me on May 22, Her and *** *** must be best friends because she was also very rude and stated several times that there was nothing she could do for meI even asked could the money I paid to have my car released be refunded to me because I no longer want to do business with Hyundai because this was just ridiculousShe stated that once a payment is processed a refund cannot be issuedI stated at this point since I have been through so much agony and been disrespected by several representatives that I wish I would have kept my money and just used that to get a car from the auctionThis is the worst company EVER! I am a former customer service rep and I never spoke to people in this mannerI am a teacher and I teach my students to treat others how they want to be treatedEveryone that has wronged me in this situation will be taken care of by karmaI really do not wish to do business with this company anymore! You all are HORRIBLEHonestly, I want to sue Hyundai for pain and suffering and having to take an entire day from work to still not have my car in my possessionI should be compensated for having to take off and being given the run around from 9am-4pmOR the storage fees of $should be taken care of by Hyundai
Regards,
*** ***

Revdex.com:They are billing me a full value of a fee they chose to pay, they were billed directly by the state of Missouri, my letter states they paid the personal property and want me to pay them back, I never asked them to pay this as I would have fought the state directly since I only 1: never owned it and 2: returned it immediately within days of renting the carThe car was then resold within days before end of monthAs far as contacting that number they will not be able to assist me because we have no account with me anymore since this car and account has been closed since January 2016. One more thing to point out, Hyundai sent me to collections unlawfully and if they listen to the recorded message which they say was in fact recorded will show that the gentleman said that after I make this final payment there will be no more contact from Hyundai/and or asking for money!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Per our previous response we have contacted the customer and provided her with her lease termination optionsAdditionally the customer has been provided a point of contact should she choose to exercise any of the aforementioned termination options
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The Excess Wear & Use being charged is for damage to the right fender and
front bumper. The total being charged for those items is $306.00. The total amount due is $438, which is the remainder of her final invoice
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The fact that I can contact Hyundai customer service is irrelevantI have contacted them, they refuse to do anything to help for the inconveniencesThey reported my account closed to the credit bureau, then reopened it and shot my credit score down tremendously, and the only thing I was told by their customer service was they are sorry and I myself would have to dispute the credit bureau for this error Hyundai made for no reason what so everI have spent a few years trying to repair my credit score, and Hyundai just cost e majority of the work I spent fixing my scoreAgain all for no reason and they couldn't give me a reason on why they reported my account with them closed, and then reopen it just to hurt my scoreI have spoke with customer service and it has got me no whereThis is why I feel I deserve something in return.
Regards,*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
An update has been sent to the credit bureaus to ensure the account shows
Closed with no past due payments. Please allow business days for the bureaus to update their records. Additionally, there is no balance remaining for mileage charges. The account is closed with a zero balance
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUpon review of the customer’s concerns, we have found that the registration and
decal were mailed to the customer’s address of record on 10/27/No mail has been returned to HMFThe customer contacted HMF on 11/21/and provided a new address Then on 12/12/16, the customer contacted HMF for assistance with her registration, at which time she was provided documents that would allow her to process her requestHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

We have not received a running bank statement confirming that the payment made on 9/10/in the amount of $was successfully madeOnce the document showing that the payment was received is received we will research the issue furtherThe customer contacted us on 9/24/to advise that she will not be able to make the payment she had arranged due to a delay in a settlement agreementThe account is currently days past due
The customer can contact us at 1-800-523-4030, Monday-Friday, 8AM-9PM EST to discuss the account further
HMF would like to thank the customer for taking the time to contact us

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintOn 10/1/the customer scheduled an automatic payment (Autopay) to be
deducted from a checking account beginning on 10/2/As scheduled, requests for payment were submitted to the customer’s bank on 10/2/and 11/2/Both attempted Autopay payments were returned by the customer’s bank as Unable to LocateWe have conducted a thorough review of the charges and found that they are accurate. Nevertheless, based on the concerns raised by the customer, we have elected to waive the chargesHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, a debt validation was received from the customer on 12/11/2017, to which a response was mailed to the customer at the same address provided in her request on 1/05/Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer has previously contacted us regarding this concern
Upon receipt of the customer’s concern, a manager reached out to the customer and apologized for his experience and ensured he knew the late fee in question has been waived
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

All Payment Extension requests are subject to management review for approvalPer our previous response, upon review of the customer’s account, it appears they do not qualify for a payment extension at this timeShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST