Hyundai Motor Finance

Charging £400 for unvalidated service as it wasn't done by a franchised dealer. Even though it doesn't invalidate the warranty. Absolutely disgusting behaviour. Even had the garage phone them to say genuine parts were used and warranty unaffected but don't want to know. I've leased cars previous to this and never had such awful service. Don't use them.

Hyundai Motor Finance closed my loan in March 2020 said it was paid in full and I couldn't pay on this loan anymore I would be getting my title in the mail. Called them everyday got the same thing my loan was paid in full. Then in December 2020 they repossessed my car. They never sent a letter of a amountI owed. The loan said closed paid on cred reports until August 2021 the put closed collection, profit lost, charged off. This is unfair in the process of getting lawyer and suein Hyundai Motor Finance. DO NOT GET A LOAN WITH Hyundai Motor Finance they have no clue about anything

I made a huge mistake and got a Hyundai lease. That was the wroth experience in my life. I spent many hours on phone calls with Huyindai Moto Finance and they crushed my credit report. Very poor service and very unfriendly personal. Don't ever lease Hyundai cars.

I paid off my car about a year ago. Have not received a title in the mail. I have made several attempts to resolve the issue. Each time that I speak to a service rep, they tell me that they have sent an email to the title department and it should be released within a week. I even spoke to a supervisor, and they told me there was nothing they could do beyond the email. I'm, not sure what else to do, so I guess I will have to waste time and money on either pursuing the issue through the DMV, and if that fails, legal channels.

Never again

Somehow, the property tax on my leased vehicle was not paid. They never called, emailed or wrote a warning letter. The account was on auto pay. They applied my auto payments to the tax. This caused the account into default. The credit agencies were notified and my credit went from over 825 to under 690. That is how I discovered something was wrong. When I called, they were trying to repossess the vehicle but said if I paid in full they would stop. I sent a check for the full amount. Weeks later they sent another default notice to the credit agencies, when they said they would inform the credit agencies that it was paid. They said I would receive my title in three weeks. Weeks went by no title. They said I needed an odometer statement. I sent it. No title. They said they needed a Bill of Sale but they had to generate it. They never sent that and say the "girl" in the back office is sick. Six weeks now since I paid this in full. Dozens of calls. Managers never call back. I am contacting my State's Attorney General's office as I have no other leverage to get the title for my car;(

Hyundai Motor Finance is an incredible incompetent company. Despite multiple contacts and promises from them they have yet to return an overpayment,. It has now been almost three months. Before that it took four months of writing, calling and complaining to get them to remove a lien on a vehicle which had been paid off and which they acknowledged had been paid off. They couldn't figure out how to do it for the state of Florida.

You don't want to have to deal with this company. It has been three months and despite promises they have not returned overpayment. They are totally unresponsive.

I had selected an erroneous payee when paying my car payment and send it to these people (I own a Dodge Ram) I have been giving nothing but the run around. Mario in Escalation Department REFUSED to assist me in playing the go between with me and their A/P department. I have no fax capabilities, and live on an island so mail is try SNAIL MAIL and I am out of work due to COVID and need to get that 480.00 back. Ge told me to go to the web site, and select the "contact us" option and send "proof" after I have him all the information. I can not do this as I do not have a Hyundai nor do I have an account with them which is needed in order to mail them. I will NEVER buy nor recomend anyone to purchase a Hyundai as they are the worst at ANY type of customer service. I AM DISGUSTED! and when you call back, they are "so busy" they tell you to call back later and immediateness disconnect the call-REALLY? this is how you treat people? and people who are unemployed? You are the worse of the worst.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us Upon receiving the customer’s additional comments, we verified with Equifax, Experian and TransUnion that there is no negative reporting related to her account The account in question that was previously being reported was rebooked and the trade line was deleted Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to Experian, Trans Union and Equifax to reflect that the account is current with no delinquencyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

ThanksYes I consider it closedIf they resend bills I'll let you knowIt will take week or so to confirm they have stopped for sure from my endThey say they stopped but proof will be if bills really stop But yesThey advised they will stopThank you

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have contacted the customer directly in regards to his concerns and provided a resolution to his satisfactionHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive a check for $from them but they still owe me $This is another excuse and not what they sent me the when I reached out to them They took my equity away and have changed their story many times as to whyNow it's the upfromt fees that were owedThose were paid forBest Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF adheres to the Fair Debt Collection Practices Act when attempting to collect a debtThe customer is being reported to the credit bureaus accurately.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being charged for Excess Wear and Use and over-mileage fees per the terms and conditions of his contract The Disposition Fee is also disclosed on his contract We have previously spoken with the customer regarding his concerns over the final invoice The customer was to send additional documentation regarding his tires, which as of the date of this response we have not received Once provided, we will further review those charges Additionally, we have agreed to remove the charge for damage to the hood of the vehicle HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

We can confirm a Massachusetts abatement request was filed for the customer Please allow six to eight weeks for the abatement request to be reviewed by the state If the state determines a refund is to be issued, that refund will be mailed to the customer at the address on file once it is received by Hyundai Motor Finance Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s request, a copy of their vehicle return receipt was faxed to the number they providedHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer has been in contact with us regarding this issue and it has since been resolvedHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per Massachusetts law, the vehicle must be owned by the service member to qualify for a property tax exemptionSince the vehicle was leased, HMF was the owner of the vehicle.In order for an abatement to be processed, the customer must provide a plate return receipt or new vehicle registrationOnce received, we will file an abatement with Massachusetts.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint In the state of Georgia the request to change the title must come from the state Our customer mailed in a request and in response, a Georgia Letter of Instruction was mailed to her on 04/20/2015, advising her to start the process at the County Tax Commissioner office We also her with the owner/lienholder information as it should be read on the title application On 04/27/we received an official request for the title from the Fulton County Tax Commissioner officeThe title was mailed FedEx to Fulton County Tax Commissioner Office on 05/01/ FedEx Tracking # [redacted] verifies the title packet was received by them on 05/04/at 11:54am HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST