Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe Disposition fee is disclosed on the customer’s lease agreement under the
Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicleHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer was advised her vehicle was still in the possession of the
repossessing company on 11/16. HMF has provided the repossession company with documentation allowing release of the vehicle to the customer. HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Dear Sir/ Madam, Thank you for contacting Hyundai Motor America ("HMA") Consumer AffairsWe appreciate the opportunity to hear from our customers but regret the circumstances that prompted this contactCustomer's complaint relates to Hyundai Finance America, which is a different
entity from HMACustomer should be contacting Hyundai Motor Finance for further assistance and in order to received resolution in his caseHyundai Finance can be reached at 1-(800)-523-4030.Nevertheless HMA reached out to customer today to see if they there is anything else they can assist customer, and left voice mail message to customerSincerely, *** *Customer Service Specialist

At Hyundai Motor Finance (HMF) our customer’s privacy is very important to us. We thank you for providing substantive clarification as to the complainant’s identity
The complaint, *** ***, previously contacted HMF regarding this fee, provided supporting documentation and as a result, the fee has been waived
HMF would like to thank the complainant for taking the time to contact us. Should they require any additional assistance, they may contact our Customer Service department at 800-523-Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have contacted contacted hyundai motor finance several times and stated that I wanted the 40.00$ to go directly to the principal balance they have never done soI understand that I have interested daily so why would I send 40$ a week to go to interest that wouldn't make sense at all!! this company is refusing to issue refunds to go directly to principal also company is not owning up to customer servicei have made several calls and spoke to several managers nobody is helping me and they're are pointing the blame on customer which is meThis company has scammed me from warranty's that I didnt ask for to taking 40$ a week from me and not applying it to principal balancei spoke with and called every week and told them to do so. I blame this company they do not have properly train staff and are using my money to gain more moneyJust own uwn up to your mistakes give me my money back apply it to principal balanceit wouldn't make sense for me to put it towards interestcustomers come first!!!! OWN UP TO IT

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
An update was sent on 6/1/2015, to Equifax, Experian and TransUnion to update
the status for the account in question to reflect PAID/CLOSED
We spoke with the customer, advised of this and requested he please allow business days for the bureaus to update their records
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since the complaint has been filed I was informed that
Hyundai Motor Finance has been aware of my title issue in 2014, closed the case
and then reopened in July of Meaning they have been aware of this issue
for close to a year, or at least months starting in JulyIn less they can
provide documentation as to why requests took at least months to start to
fulfill I am forced to assume my case was ignored and/or not accelerated to
appropriate management
My letter of affidavit was finally sent to meHowever I am
also questioning why it took so long to obtain considering it is seemingly an
easy document to generateAll of my requests were made very clear starting in
June
As far as my credit is concerned I would like to clarify it
is in regards to future payments towards HMF that I will not be able to payAs
I have stated several times I can no longer afford to make payments towards a
vehicle that I cannot not useUltimately my credit has been affected in that I
was not able to make full payments to other debt obligations and instead having
to contribute to large monthly sum towards my car debt
It is now December and my title has still not been
generatedAfter speaking with the DMV the letter of affidavit is not
sufficient document to be able to legally register my vehicleIf HMF would be
either willing to halt my payments until issue is resolved or would make
arrangements to sell my vehicle at Kelly Blue Book value, I would consider
dropping all complaints
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUpon receipt of the customer’s concern, we have conducted a thorough
investigation of the customer’s final invoice. As a result, the excess mileage charge has been removedThe updated balance of the customer’s final invoice is now $1,A revised invoice has been mailed to the customer at the address on fileHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This issue is ongoing- I spoke with a supervisor yesterday, and she explained that they would be able to make an agreement, but that agreement would require me to pay for now months of my lease (June, July, August)The issue remains unresolved, as I, the customer, am having to go back and forth, wasting my time away from work and my energy, trying to get Hyundai Motor Finance to communicate with Hyundai Coroporate/Consumer Affairs in order to obtain sufficient time to take care of things related to the vehicle that I would have been able to take care of prior to the lease ending, should the car have boot been in the Hyundai Service Department due to a failed engineI cannot understand how such a large ands established entity is not able to reasonably accommodate a customer who has been in good standing, with a situation that is not the fault of the customerInstead, they are holding me liable for lease payments on a vehicle that has not been in my possessionHyundai Motor Finance expects me to take care of the planned cosmetic repairs that I was to do over the last month of the lease, in one weekWhile I have done my part in taking the vehicle in for repair, I have no control over when the items needed for the repair will arrive and when the repair work will be completedI have explained to Hyundai Motor Finance that this cloudless take an additional week, at which time I receive the same response of having the option to extend my leaseI am not interested in extending my leaseI just want the time needed to complete the repairs that would have been done in June if the car was not with Hyundai waiting for a new engineI have no intention of keeping this vehicle nor will I ever do business with Hyundai Motor Finance again
Regards,
*** ***

It appears the customer has not provided any additional information, only a rejectionPer our previous response, abatement has been filed for the customer’s vehicleThe customer’s Personal Property Tax balance will be adjusted if/when the abatement we applied for is received from the issuing municipalityShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Please allow us to address each numbered concern the customer has presented:
HMF is a finance company. Should the customer be experiencing performance issues with their vehicle, we would recommend they discuss them with either the selling dealership or Hyundai Motor America, the manufacturer. The contact number for Hyundai Motor America is 800-633-
HMF is a finance company. If the dealership is not honoring a repair that the customer believes should be covered under warranty, we suggest they contact the administrator of the warranty in question or the vehicle manufacturer, Hyundai Motor America. The contact number for Hyundai Motor America is 800-633-
The customer appears to be referencing their experience with Hyundai Motor America, not HMF, as HMF does not have a phone directory for customers to reference
Per the customer’s contract, a late fee is assessed when the customer is days past due. The customer has accrued multiple late fees due to their payment being received late
The dealership is not an extension of HMF and as such is not able to accept payments Payments can be sent by mail, made online via our website, made via our automated phone system, over the phone with a live agent or through their own bank’s bill pay service
HMF adheres strictly to the guidelines of the Graham Leach Bliley Act. Additionally, we inform the customer of their privacy opt out options on an annual basis. To date, the customer has never contacted us with a request to opt out of any sharing options. Should the customer wish to select one or multiple opt out options, they can do so by contacting our Customer Service department at 800-523-
HMF provides options to make payments without incurring a fee: Online or by mail. Should the customer decide to make their payment via phone or with a live agent, a fee is associated with the transaction, which is disclosed prior to the transaction being processed
HMF strictly adheres to the Fair Debt Collection Practices Act when attempting to collect a debtIn addition, should a customer inform us that they do not want to be contacted at a specific phone number, HMF will honor that request. The customer can make this request by contacting our Customer Service department at 800-523-or respond to this response with the number(s) they would not want to be contacted at
We are unable to honor the customer’s request to cancel their contract. Should the customer decide to terminate their contract early, they would be subject to the terms and conditions of their contract
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. We sincerely apologize for any inconvenience you may have experienced
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

I recently filed a complaint (complaint # ***)A resolution was reached but not to my satisfactionHyundai motor finance wants payment of the lease-end balance of $in full within days which is not enough time for me to fulfill my obligation.I need more time to pay the entire balance in fullA ten day notice from the time I received their statement is simply not enough timeLook into this matter for me and many thanks in advance for resolving this issue to my satisfaction
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.If I would have been explained, that even though I made a payment arrangement there was still a DUE date, I would have made an attempt to do soThis was never clearly explained by any of your Hyundai's Employees, nor Constar EmployeesThe outcome of this would have been different if that was the case.
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have contacted the customer directly to address his concerns and provide a
resolution
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I returned my car in september 2016, and never heard from kia againwhether is was KIA motor finance, or kia consumer affairs, or kia motors america, someone waived this fee on behalf of the dealer major kia, which is no longer in businessthey have it on my record but cannot tell me who authorized it. it is kia's responsibility to review and research which department waived the fee
Regards,
*** ***

This does not by any means even acknowledge my complaint! In fact this again shows this companies refusal to provide me with the breakdown of these fees and the agreement they stated I have madeAny and all late payments I have made in the past I have been charged and paid a late fee forThis does not justify a 100% interest on placing two payments to the end of my loanMy two payments equal $and extended my loan by two months for that they are charging me $600!! I was never informed of this outrageous amount and they continue to refuse to provide me the details of an agreement they stated they made with me

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Per the customer’s request, we will limit our attempts to contact him regarding
his account
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do have an account with hmfIt was listed in the account section of the complaint processFurther, hmf does not even care to inquire about my account information to attempt and resolve my issueThis response is typical of their assistance with this matter in my experience so farI am very disappointed that after years of loyalty and purchasing two new vehicles, the best they can manage is a generic response that doesn't even attempt to help.
Regards,
*** ***

We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Unfortunately, we are unable to release the vehicle’s title until the full buyout has been satisfiedThe dealer was advised on 10/2/that the original payment they made only covered the remaining payments on the leaseThe same day the dealer was advised the amount remaining to complete the purchase of the vehicleThe dealer then sent in a second payment that was also short of the amount required Since receiving the second payment the dealer has been advised on multiple occasions the amount remaining in accordance with the amount provided on 10/2/
Should the complainant require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Unfortunately, it does not appear that the customer has provided any additional information, only that they rejected our response
Should the customer have any additional information or require assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST