Hyundai Motor Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The last exchange I had with Hyundai was with a customer representative that advised a supervisor would call me to discussThey further advised that it could take up to business days to hear from the supervisorTo date, no one has ever called meThat to me is poor customer service Also, to date I have not received the revised statement. So, please advise if someone will be calling me or am I to be receiving a new statement. Thank you
Regards,
*** ***

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, an end of term invoice was mailed to the customer at the address on file on 5/14/and the customer was contacted by phone on 6/08/Per the terms and conditions of their contract, the customer is responsible for their final invoiceWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, an update to the credit reporting for the customer’s account was sent to Experian, Equifax and TransUnion on 02/28/Upon receipt of the customer’s response we have contacted TransUnion directly to request that they update their records to accurately reflect the aforementioned updateShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
On 11/24/2014, we released the title to Digital Federal Credit Union
(DFCU)
Then on 1/8/2015, the customer contacted us to advise that DFCU did receive the title and sent it to him for further administrative work. The customer advised us during that conversation that the title mailed to him by DFCU did not arrive and that he now needed to order a duplicate title
As the title was lost in transition from the Credit Union and the Customer, HMF will not be able to cover the expenses involved in ordering the duplicate title
However, we will provide any assistance the customer requires in regards to completing forms or requesting necessary documents from us
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The insurance portion of the customer’s total loss claim has been received and
applied to his account. The payments the customer made after the date of loss are being reapplied toward principal only
The claim remains open as we are still waiting for refunds of a cancelled warranty and maintenance program. The GAP claim has also been filed and once the checks for the warranty and maintenance refund post, the GAP filing will be complete
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have reviewed the image of the tire in question and found it
does show the wear the customer is being charged for. Nevertheless, based on the concerns the customer raised in his dispute, HMF has elected to waive the charge and close the account
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer is being billed for mileage in excess of that allowed by his
contract. At no time during the lease did the customer complain to HMF of an issue with the odometer reading on his vehicle prior to receiving the invoice. Additionally, the odometer functioned as it is supposed to at the time the vehicle was inspected. As such, we are unable to make any adjustment to the invoice the customer received
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, the customer is being charged for Excess Wear and Use beyond the allowable limits. These charges would have been applied had whether or not the customer leased another Hyundai vehicle through Hyundai Motor Finance
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have updated our records and removed the referenced telephone number
from the account
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, the balance quoted was produced in error. We thank you the customer for bringing this issue to our attention and we sincerely apologize for any inconvenience he may have experienced and we will strive to improve our service in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response in no way identifies the issue nor a resolution to the problem with this company attempting to collect more money that what was paid for them to release clear title to us.]
Regards,
*** ***

Per our original response, the customer’s credit history has been reported accurately.
The customer sent two payments in May, HMF did not withdraw payments twice. On May 4, 2014, the customer made a payment online to send $to HMF. Then on 5/5/2014, the automatic monthly payment the customer created sent a payment of $365. The customer then marked the May 4, payment as unauthorized, with their bank retrieving the funds
The next payment the customer made was on 7/8/2014, however, the next payment was due on 6/2/2014. As such, they were reported past due for the June 2, payment
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
When a late fee has been
accrued on an account, the fee is collected
per the terms and conditions of the
customer’s contract The complainant has
accrued multiple late fees over the course of her loan with HMF. A late fee has been collected from payments
received recently in October, September, August and June of this year. This is not a new practice that the customer
would not be aware of
Additionally, the customer
is able to view how each payment is applied to their account by viewing their
payment history in their online account or by requesting a copy of their
payment history from our Customer Service department
HMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have contacted Hyundai several times to confirm whether or not the insurance documents were received stating that The account will be paid off I have been told each time that the documents were received and are under review and payment for the account will be received from the insurance company therefore the credit reporting is not accurate on the account because the report should be changed to say that the account is paid once it is paid.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like any late inquires to be taken off my credit report.
Regards,
*** ** ** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The payment the customer made in error has been refunded to him. It was
delivered via FedEx on 2/11/
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s request, we have reinstated paper statements on the account
and issued a payment history to the customer’s address of record via courierHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I understand that I am responsible for tickets that I receive however this ticket is for a license plate that was never on my vehicleI have attached screenshots of the court documents showing the actual tag number that the ticket is for and a picture of the letter I got from Hyundai with my tag number which doesn’t matchMy old tag number was ***The ticket was written for a ***I believe that this was a typo on Hyundai’s partI have been telling them this since February and they refuse to do anything about itI would like someone to look into this.since I have wasted so much time going back and forth I would like the $for the ticket removed and a credit/check to cover my time that it has taken me to get this resolved ]
Regards,
*** ***