Hyundai Motor Finance

I need my title please. I paid for my car in March and still no title. In so many months, they credited someone else’s account with my payoff check. Sent a check back to me after I alerted them I was getting a notice of repossession (for car I paid for)...they sent a check back and I was hit with a returned check fee?, they made me send in multiple odometer statements saying they never got them (one was attached to check I sent in). My title was then sent to the wrong credit union. They said they got back, but I am doubtful because that was a call I had a month ago and today they said the title department has not done anything. This is my second car through them, but first purchase. It’s been nothing short of a disaster and I have expired tags, and will have to pay late fees when I finally am able to register my car.

Please send me my title!

Extremely disappointed does not even being to explain how I feel towards Hyundai Motor Finance. I have contacted them via phone several times as well as gone to the dealer ship that I leased my car from (Haddad Hyundai) about a mistake that I believe must have been made of their end about a remaining balance of almost $700 from July of 2017. I am not sure as to why I was never notified by the dealership or by Hyundai Motor Finance. The money was sent to Hyundai Motor Finance when I leased a new car with the Haddad dealership (Haddad offered to pay off the remaining balance of my first lease in order to hand it in early and lease a new car), and one year later I am being notified that Hyundai Motor Finance never received the money and is now in collections. I was only aware about this situation after receiving a letter in the mail that one of my personal credit cards was turned off due to known "delinquencies" that I had absolutely no idea about (you can just imagine my anger). I was told by the representatives of Hyundai Motor Finance that they had sent out three letters notifying me that the remaining balance will go to collections if not paid, but I did NOT receive any letters (if I had than I WOULD have corrected this mistake immediately seeing as collections ruins a lot for a person). One representative told me that either the dealership or Hyundai Motor Finance should be resolving this issue. I did not receive any emails, phone calls, letters, absolutely nothing in regards to this problem. Not only did this incident ruin my credit score by 115 points (putting me in the poor section), but it as well closed one of my personal credit cards (I am down to one credit card now), and made it VERY difficult for me to pull out a personal loan for my college courses, therefore I had to have a co-signer for my loan. I have been a great, reliable customer to Hyundai Motor Finance for over four years now, and I am extremely disappointed in how they are handling my case. Hyundai Motor Finance sent me a letter in the mail after I've contacted them several times about this whole situation and offered to lower the balance from roughly $700 to $600, again you can just imagine my anger. I will personally, along with my family and friends, will never go through Hyundai Motor Finance.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer’s vehicle was repossessed due to delinquency, which resulted in a repossession fee. The payment received on 8/18/2017 satisfied the repossession fee, however late fees are still outstanding from previous late monthly payments. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Upon receipt of the complaint, an investigation was conducted. We have since waived the $250.00 key fee referenced. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have sent an update to Experian, Trans Union and Equifax to reflect that the...

account is settled in full. Please allow 30-60 days for the bureaus to update their records. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

My insurance company has been trying to pay off a total loss vehicle for 1 month. Numerous calls everytime I am told it will be taken care of. Asked to speak with a supervisor, put on hold and after 30 minutes, click disconnected, very frustrating. First and last time that I use HMF.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The GAP insurance funds required to close the customer’s account were received...

on 11/20/2017. A refund will be mailed to the customer within 15 business days. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The reason I reject this resolution is the debt is over seven years and there has not been one payment on this account. This requirement is found in the Fair Credit Reporting Act, a federal law.The CRTP (Credit Reporting Time Period) for collections is up to 7 years from the DoFD (Date of First Delinquency) on the OC (Original Creditor) account that led to the collection. The DoFD is the first date that someone gets behind on payments and never again gets caught up. Even if one of these bills remains unpaid, it cannot be reported after that 7 years is up. So this negative entry and incorrect payments needs to be removed from my credit reports.  ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company is a fraud and lie 95% of the time. I have read hundreds of reviews and complaints about them  and they have done the exact same thing to many many other people as they have done to me. The last payment I made to Hyundai motor finance was for the amount of $24,900 and I have never ever been late on any of my payments for as long as I have had the vehicle. I have attached receipt and proof of payment along with this email from my bank account paid out to Hyundai motor finance. I have also attached the letter I received from the company that my loan was paid in full. I have also attached the one and ONLY contract that I received from this finance company which is dated 11/21/2014. I purchased my vehicle on 11/18/2014 but the finance company has refused to provide me with ANY documents or contracts of any sort showing that I purchased my vehicle from them on 11/21/2014 and that is because they altered and fraudulently made changes to the original contract which was on 11/18/2014 and only gave me the one attached in this email showing 11/21/2014 which said “Notice if canceled contract” and with that said, by law as of that date I was no longer liable for anything financially for that vehicle but I continued to STILL pay my monthly payments as agreed and it’s now been 4 years and I still haven’t received my original contract dated 11/18/2014. I have many emailed back and forth between myself and Hyundai motor finance which will show and prove the efforts and steps that I have taken over the past couple of years in trying to obtain a copy of my original contract and all I got back was that “Hyundai motor finance” has lost or no longer had me or my contract on file and that they could not provide me with further information.  These people took my car from a gated apartment community where it is illegal and unlawful to do if they entered without permission per California state laws. I want my FULLY PAID FOR CAR Back Immediately. Attached are receipt of payment made to them in FULL along with the letter that they sent me showing that my car has been paid for in FULL. Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Please note that HMF is committed to the accurate reporting of each of its...

consumer accounts.  A review of Ms. [redacted] account indicates that the credit reporting accurately reflects Ms. [redacted] payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer on two separate occasions,...

5/26/2017 and 6/25/2017. The invoices include a date by which the balance is due. Under the Fair Credit Reporting Act, we are required to report accurate information. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. However, it appears the customer has provided no additional information in their response. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. The customer may fax another abatement request with proof of registration of the DV license plate to 714-368-7802 Attention Property Tax Department. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our...

attention and allowing us the opportunity to
investigate and respond to this complaint.
Our records indicate a
payment extension was requested on three separate occasions, 2/12/2018,
3/05/2018 and 3/08/2018. The payment extension was not approved, as the
required signed extension agreement was not received within the allotted 15
days.
Should the customer still be
in need of assistance, they may contact 
HMF at 800-523-[redacted] to discuss their options.
HMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us. 
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-[redacted], Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer is responsible for making monthly payments in accordance to his...

contract. As a courtesy, two late fees were previously waived on the customer’s account. Please note, that upon registering his account, the customer may view his statements via our website, www.HMFUSA.com. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, as an indirect automotive finance company, HMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance.  Per the terms and conditions of their contract, the customer is responsible for their final invoice. An invoice was mailed to the customer at the address on file on 6/28/2017.  Additionally, attempts were made to contact the customer via phone on 8/3/17 and 8/25/17. A copy of the inspection report has been mailed to the address on file per the customer’s request. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. As an indirect automotive finance company, HMF is not related to the dealer, and...

was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance.  Per the terms and conditions of their contract, the customer is responsible for their final invoice. An invoice was mailed to the customer at the address on file on 6/28/2017.  Additionally, attempts were made to contact the customer via phone on 8/3/17 and 8/25/17. A copy of the inspection report has been mailed to the address on file per the customer’s request. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the credit reporting for the customer’s account accurately reflects as closed and paid.  TransUnion and Experian show accurate information.  An update has been sent to Equifax to update their records. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, an end of term invoice was mailed on 6/28/2017 and 7/28/2017 to the customer’s address on file. The credit reporting for the customer accurately reflects their payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.