Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our...

attention and allowing us the opportunity to
investigate and respond to this complaint.
HMF is a finance
company.  The complainant seems to be
referencing the manufacturer, Hyundai Motor America.
Please re-route this
complaint to the manufacturer. 
HMF would like
to thank the customer for taking the time to contact us.  We are committed to providing our customers
with excellent service and their satisfaction is important to us. 
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the 2nd time HMF has done this to me with no explanation of why it has happened again. As stated in my complaint, I want assurance that they will not do this a 3rd time, what corrective steps they are taking to protect my account, and if they can”t guarantee they won”t do this a 3rd time, I want all my information removed from their database.
Regards,
[redacted])

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The credit reporting for the customer’s account accurately reflects as closed...

and paid. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Unfortunately, we are unable to locate an account with the information...

provided.  If she could please respond with the account number(s) in question, we will be able to investigate and respond to her complaint.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Our records indicate the signed payment extension form was received on...

10/13/2017. As such, the payment extension was not approved, since the signed agreement was not received within the allotted 15 days. If the customer can provide evidence that the form was mailed in time, they may fax it Attention: CARE to 714-368-7827 for further review. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the customer’s concerns and determined the repossession of the...

vehicle was valid due to her breach of the contract terms.  Nevertheless, based on the concerns raised in her complaint, HMF has elected to waive the repossession fee from her account.     
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A copy of the customer’s property tax bills were mailed to the alternate address...

she provided in her request on three separate occasions, 3/06/18, 3/26/2018 and 4/02/2018. We have no indications that Ms. Murphy's information in HCA's possession has been compromised.  If she is concerned about unauthorized access to her online account, we recommend that she immediately change her password through the appropriate links on her account logon page. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motors Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A refund of $402.74 has been sent to the customer and was cashed by her on...

4/15/2015.
For the property tax refund, the customer would need to provide her exemption letter and apply for an abatement directly through her assessor’s office.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

In researching the complainant’s concerns, we have no record of the VIN provided, nor any customer with the name of the complainant.
We ask that the complainant verify the VIN provided and possibly check the name provided for spelling errors (or possibly a name change).  Additionally, an...

account number would allow us to identify the account associated with the concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ARE YOU KIDDING ME? First of all, I have not receive any bills or phone calls even letting me know that there was any amount due. I just got a notification from my bank that it was reported to my credit report, so there's thatThe payment in question is for the month of September. My loss was reported 9/2. Why would I have to pay an entire month for a car that I did not even have? It should be included in my insurance/gap claim. If anything, the rate can be prorated for the ONE DAY that I would owe.also when I reported my loss, I was told that I would not be responsible for it. it would be part of my claim and that nothing would be reported to my credit report. The opposite happened. I was in the process of purchasing a new Hyundai, but since my credit score has now dipped 50 points I cant do that. Not to mention the awful customer service I am getting has me really reluctant to lease a new Hyundai. Explain that to your dealer.I should not be required to pay for a car lease for an entire month when the car was not being used. Thats ludicrous, and I have never heard such a thing. In fact, your own representative submitted a dispute on my behalf because she stated that was handled incorrectly.I am already working with an attorney on the accident, and I would prefer not to have to include this in the suit, but I will. That is robbery to ask someone to pay a monthly lease payment for a car that they had for 1 day of the month. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The Disposition Fee is disclosed on the customer’s lease agreement under the...

Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. An end of term invoice was mailed to the customer on 3/02/2017 and the customer was contacted by phone on 4/20/2017. The credit reporting for the customer’s contract accurately reflects their payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 I am now receiving alerts that they are putting derogatory remarks on my credit again. This is completely contrary to the action they outlined in their response to me.Moreover, it seems that they only fulfilled this obligation to me because the Revdex.com is watching. This is harmful to my well being, not to mention my livelihood. How is it possible that they can do this? I have since made 2 additional payments to them, fulfilling my end of our agreement. Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Our records indicate the refund in question was mailed to the customer via...

[redacted].  Per [redacted], the package containing the check was delivered today, 6/16/2015. 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. We have no record of a waiver being offered on her account. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The payment the customer referenced was returned due to invalid checking...

account information provided by the customer. We have reviewed the credit reporting for the account and confirmed that it is accurate.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We spoke with the customer on 12/5/14.  At that time, we submitted a...

request for a new check to be issued for the refund in question.  The customer has been advised of this and the tracking number for the delivery method of the check.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the customer’s concerns and have adjusted the Excess Wear and...

Use portion of his final invoice to $350.00. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

To Whom it May Concern: In May of this year I mistakenly submitted 2 payments over the weekend. I faxed in a letter to Hyundai explaining yhe mistake and to please reimburse my funds. This took 3 months to be reimbursed. A number of hatdships were experienxed as a result. I never expected it would take 3 months to be reimbursed my funds but it did and caused my account to be negative. In June I asked for my payment to be moved to the back of my loan while I was waiting on Hyundai to resolve this issue. This morning I received a harrassing call ftom Hyundai to make a payment. I explained that I will make it this Friday and to please not call me again before then. The due date was 20th and I am allowed a grace period of 10 days. The representative then asked me how mucj of a payment could I make today.After being discoonected I called and requested to speak with a supeevisor and was on hold for 20mns. I was then connected to an Escalation Team LEAD, Amanda I believe was her name. I asked if my payment date could be moved to the 30th and she told me my loan is not eligible. I would apprrciate it if my due date can be moved to the 30th. If you have any questions please reach out to me, [redacted].Desired Outcome: Payment due date chanfed to the 30th and please dont call me about a payment until I am late.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response does not address my complaints (i.e. Was told false information by two customer service reps, and was not provided a channel to dispute fees that were not disclosed to me during a sale). This is a very typical response from Hyundai Customer Service and sales reps.  
Regards,
[redacted]