Hyundai Motor Finance

Hyundai Motor Finance (HMF) has previously addressed the customer’s concerns regarding her account and has made the requested corrections and apologized for any inconvenience this may have caused.
Per our previous response, the customer’s contract for her current lease has detailed information on her Early Termination liabilities should she decide to terminate her lease prior to the contracted maturity date.Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST

Per our original response, an update has been sent to Equifax, Experian and TransUnion to reflect the account as Closed with no delinquent payments.  The control number for the update sent to the credit bureaus is [redacted].  A letter advising the customer of the update was mailed on 4/29/2016.  We will send another copy for his records.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
As an indirect automotive finance company, HMF is not related to [redacted]...

[redacted], and was not present at the time of the transaction, and did not participate in any of the negotiations therewith. The complainant would need to follow up with [redacted] for any agreements made at the time the vehicle was returned.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The June payment in question has previously been applied to the customer’s...

account.  At this time, there has been no negative credit reporting on the customer’s lease account.  Should the customer have a credit report that shows differently, please have her provide the name of the credit reporting agency and we can send them an update to remove any delinquency related to the June 2015 payment.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A valid Odometer Disclosure Statement was not received from the customer until...

12/14/2016. This document was required prior to the release of the vehicles title. Upon receipt of the Odometer Disclosure Statement, the title was released to the customer.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We discovered an issue by which the customer was credited payments in error,...

which were subsequently removed from the customer’s account.  To be a partner in assisting our customer in bringing their account current, we are allowing 90 days for the customer to make the replacement payments.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require additional information, we encourage them to reference the letter they were provided regarding this issue or contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response,
we have made numerous attempts to contact the customer but he has yet to return
multiple messages left for him.  If he
would please return those messages, we can provide further clarification of the
amount owed on his account.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the customer’s account and confirmed that the customer has been...

billed in accordance with the terms of their retail installment contract. Additionally, we have confirmed that the late fees the customer referenced are reflected on her monthly statements. To assist with the customer concerns, a copy of the customer’s payment history and contract has been mailed to their address of record.   HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the customer’s concerns and the remaining account balance...

has been waived. As such the customer’s account is now satisfied and we have ensured the credit reporting is accurate.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.An end of term invoice was mailed to the customer on two separate occasions,...

5/17/2017 and 6/16/2017. The invoices include a date by which the balance is due, regardless of any payment arrangement. Under the Fair Credit Reporting Act, we are required to report accurate information.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.
The customer is...

being
charged for Excess Wear and Use per the terms and conditions of her contract.
HMF has no ability to force
[redacted] Kia to pay for any Excess Wear and Use as requested by the
customer.  If the customer had an
agreement with Napelton Kia that they would cover any Excess Wear and Use
charges, the customer would need to follow up with their management for
resolution.
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us. 
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The account holder is deceased and I have called their customer service dept 15 times. How can a dead man settle this?

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the customer directly to address her concern and reach a...

resolution satisfactory to the customer. 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The Disposition Fee is disclosed in the Consumer Leasing Act Disclosures on the...

contract.  The contract terms are agreed upon by the customer at the point of sale.
As such, we will not be able to honor the customer’s request to waive the fee.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Unfortunately, the complainant is not on the contract of the account in question.  As such, we are unable to provide a detailed response to her.
We will however, research her concerns on behlaf of the customer and take the necessary steps to assist him.
Should our customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The Disposition Fee is listed on the customer’s signed contract under the...

Consumer Leasing Act Disclosures.  As such, we are unable to waive the fee. However, she may contact us at [redacted] to discuss payment arrangements so that she may maintain her budget.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted], Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.However, it appears the customer has provided no additional information in their response.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer was able to speak to a member of our leadership team on 1/26/2016...

regarding this issue.
The charge had been removed from the customer’s account and she has been sent paperwork indicating the lease has been paid in full.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The excess wear & tear charge was supposed to be reversed.  I sent in documentation stating that I returned all necessary keys/fobs/alarms that I was being charged for ($75 for the key and $75 for the alarm fob) totaling $150.  I was told I needed to get a letter on letterhead stationary from the dealer to prove I did indeed return everything; I faxed that in.  Which would make the $150 reversed leaving the $208.75 I paid going fully to the property tax.  Which then the abatement needs to be processed.  The abatement for the $208.75 on the property tax which I only leased that car from Jan 1 - Mar 21, 2015.
Regards,
[redacted]

Per our original response, the customer submitted a payment via our website.  It appears they used a 14 digit bank account number whereas in the past they used a 13 digit bank account number.  As a result, the payment was invalid.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.