Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our...

attention and allowing us the opportunity to
investigate and respond to this complaint.
As the complainant has
indicated that he may not be the owner of this account, we request he respond
to messages left for him by our Fraud Department, so we can obtain further
information from the complainant required to complete a fraud investigation.
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us.  Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes.  Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future.
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s payment history has been accurately reported to the credit...

bureaus.  All payments have been applied correctly per the terms of her contract.  She may refer to the Finance Charge and Payments portion of her contract for reference.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Per our previous response, the customer’s account has been reported as paid in full and all payments as being made on time.Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per my initial complaint, my refund should've been issued within 10-12 business days. When this did not occur, Hyundai's customer service reps said if I would not receive the refund within 10-12 business days, then I would receive it within 20 business days. It has now been 20+ business days. This response from Hyundai is completely unacceptable and I'm the only one being inconvenienced due to their incompetency! I am demanding my refund be paid immediately. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
[redacted]
[redacted]

Per our previous response any check payment will be posted effective as of the date received.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If it isn't resolved by 12/30, I will continue on with my complaint and will expect the company to further their actions, as I have found their actions thus far very unsatisfactory.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. As an indirect automotive finance company, HMF is not related to the dealer, and...

was not present at the time of the transaction, and did not participate in any of the negotiations therewith.  Per the terms and conditions of their contract, the customer is responsible for their final invoice. If the customer had an arrangement with a Dealer for them to cover the invoice in question, the customer would want to follow up with the dealer accordingly. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the Boston City Tax Assessor to request an abatement. The...

customer’s Personal Property Tax balance will be adjusted if/when the abatement we applied for is received from the Boston City Tax Assessor.
End of Lease Invoices were mailed to the customer on 06/01/2016 and 07/01/2016.
Additionally we have reviewed the customer’s End of Lease Inspection Report and confirmed that the vehicle was returned without its standard Tire Inflator. As such the lessee was billed for the part to be replaced.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
An update was sent on 1/30/2015 to Equifax, Experian and TransUnion to update...

the credit reporting for the customer to reflect the account is closed with a zero balance.  We have confirmed with those bureaus that the account is reflecting Paid/Closed. 
Unfortunately, we are unable to honor the customer’s request to terminate her current lease without penalty.  She may refer to her contract for potential Early Termination liability.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-[redacted], Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Upon receipt of the customer’s concern, we have faxed a lighter copy.Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hyundai failed to return 3 of the previous emails I sent requesting to speak to a representative.  Instead, Hyundai waited until the vehicle was turned in and send a bill out.  There was no excess wear on the vehicle.  The salesman stated the vehicle was very clean and there should be no issues.  In regards to the disposition fee, I was not given the opportunity to purchase, nor was I explained the fee.  I was told by the dealership there are no fees when returning the vehicle, unless I abuse the vehicle, or go over the mileage.  Furthermore, the sales manager provided false information in hopes to get a sale rather than being honest.  Hyundai, has not attempted to return any of the messages I sent and has refused to discuss the matter with me.  An agreeable resolution needs to be met.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being charged for a Disposition Fee and Excess Wear and Use...

beyond that allowable amount. 
HMF does have a program where we will waive the Disposition Fee should the customer finance a new lease with us.  However, at no point has a new credit application been submitted to request approval to finance a new lease.  As such, she is being charged the fee per her contract.
The Excess Wear and Use charges are a result of the condition the vehicle was returned in.  The customer has been provided a copy of the inspection report, which contains details and pictures of the damage.
HMF would like to thank the customer for taking the time to contact us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We are sorry to hear about the complainant’s accident. Based on the information...

the complainant provided we recommend they contact Hyundai Motor America for assistance as HMF is a finance company.   Hyundai Motor America can be contacted at [redacted] HMF would like to thank the complainant for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Upon receiving the customer’s complaint, we have reached out to him directly to...

assist in resolving his concern.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response, we are in the process of
assisting the customer with her concerns. Again, we sincerely apologize for any
inconvenience the customer may have experienced and we will strive to improve
our service in the future.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.
We have contacted the
customer by telephone to provide her with...

immediate assistance processing the
Out of State Title Transfer.
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us.  Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes.  Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s statement was mailed to the address we have on file.  That...

address also matches the address the customer listed on their contract and credit application. 
The customer’s contract also indicates the date on which payments are due.
We are unable to remove the negative credit reporting as requested.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Upon review of the customer’s rebuttal, it appears the customer did not provide any additional information. Per our previous response, HMF did not receive the signed lease extension agreement from the customer. Additionally the customer did not continue to make the monthly payments. After several attempts to contact the customer the vehicle was repossessed.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.