Hyundai Motor Finance

Per our original response, Hyundai Motor Finance will not be able to apply for the refund as requested by the customer.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that HMF's representations have do not resolve my complaint. 
To date, and for many months, I have merely been given the "run around" by HMF. I have yet to receive the documents they promised to send. If and when I do receive the promised documentation from HMF, I will advise the Revdex.com promptly. In the interim, please keep this matter open. Many thanks for your kind assistance in this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THE CAR I RETURNED DID NOT HAVE ANY SCRATCHES OR DAMAGE. THE INSPECTION WAS DONE BY HYUNDAI 4 (FOUR) DAYS AFTER I RETURNED THE VEHICLE. I WAS NOTIFIED OF THIS "DAMAGE" 13 (THIRTEEN ) MONTHS LATER. WHOEVER MOVED THE CAR IN THAT TIME PERIOD PROBABLY CAUSED THE DAMAGE OR IT WAS DONE WHILE IN AUCTION AND THEY ARE BLAMING ME FOR IT. THEY LISTED THE CAR AS  LIGHT GREY IN COLOR AND MY CAR WAS SILVER. THIS IS A FRAUDULENT MEANS OF HYUNDAI TO RECOVER MONIES FOR DAMAGE DONE BY SOMEONE ELSE. WHY DID THEY WAIT 13 (THIRTEEN) MONTHS TO TELL ME I CAUSED DAMAGE?THIS IS A TOTALLY UNACCEPTABLE CHARGE. THE BLAME (IF THERE WAS DAMAGE TO MY PARTICULAR VEHICLE) FALLS IN THE HANDS OF THE DEALER AND HYUNDAI. I'VE BEEN GETTING THE RUN AROUND AND IT HAS GONE NO WHERE!!!
Regards,
[redacted]

Revdex.com:
My number that is in my name and I pay for is [redacted]. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The documentation received from the insurance company filing the claim on the...

vehicle confirmed the vehicle was totaled on 9/2/2016. The customer has an outstanding payment due in the amount of $430.00 for her 9/1/2016 due date. As such the account is not satisfied. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, we have requested for the printed duplicate title and will mail it accordingly. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Per our initial response, the customer is responsible to renew the vehicle registration. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A final invoice has been generated and mailed to the customer.  Please...

allow 7-10 days for it to arrive.
HMF would like to thank the customer for taking the time to contact us.  We are committed to. We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has not been reported as a repossession nor as having paid...

late.  The balance reflects past due as she has not paid it in full.  Once paid in full, the balance will no longer be reflected in the reporting.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A loyalty waiver of the disposition fee may be offered if the customer leases...

a new vehicle of the same brand within 60 days of returning their vehicle.
The customer indicated in his complaint the leased vehicle he returned was a Kia and the new vehicle he leased is a Hyundai. As such the disposition charge is valid and will not be removed.
Additionally, we have reviewed the credit reporting for the customer’s account and confirmed it is accurate. At this time there is an outstanding balance for the payment due on 7/18/2016.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Based on the number of unsolved complains listed here at Revdex.com against Hyundai Motor Finance, I knew that they will come up with some general response like this one. They mentioned in the response that they need additional documentation of the tires. I change those tires a year ago. How many people will keep their receipts for more than a year? I know I dont, and they are well aware of that which why they came up with that. No where in the respinse they mentioned why they refused me the opportunity for the second appraisal, if the charges were real why being so shady about the second appraisal. I contacted them within 14 business days after the date they sent me the invoice. Which according to the NY state attorney general's office I have 14 days to request an appraisal after returning the car. They had no right to send that car for auction in Pennyslyvania while I still had the right for a second appraisal. They aslo mentioned "we have agreed to remove the charge for damage to the hood of the vehicle", which is not entirely true. What they offered me was 50% of that one charge. So basically they best deal they will give me is a $150 off the $2,350 bill. No thank you I would rather fight this issue at court. I leased a Hyundai Elantra not a BMW or Audi. I wish I had the ability to post the pictures of that car here at Revdex.com, so the world could see what type of BS charges they billed me for. This company is a SCAM and am never doing business with them again.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reached out to the customer to provide assistance with obtaining a...

duplicate title using the provided lien release.  
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

The conversation the customer is referring to appears to have been between her and an employee of the selling dealership, not HMF.
HMF relies on the terms and conditions of the signed and agreed upon contract.  As such, we are unable to refund the Disposition Fee as she has requested.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Per our previous response, the second title request has been fulfilled and at this time the customer needs to contact the Maryland DMV for next steps.Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted] Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.The customer contacted us on 7/31/2017 and was advised to provide the repair shop’s contact information so we may confirm the vehicle’s status. We have yet to receive this information from the customer.   Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  Yes I have received a correct Bill of Sales and also the title but after phone call after phone call and paying $37 to have the title and Bill of Sales FedEx overnite.. We could not have our car registered so we did not have a car for 10 days, having only one car we had to rely on our children and neighbors to help us out.  The big joke in their answer is if you have any problems call their customer service, there is not one person in their customer service that knows anything. We were told three weeks ago that they mailed us a plate release, have not received it yet and at this point do not want it.  I have found in dealing with this company that there is not one person in their customer service department that will not lie to you.To give you an example of how dumb this company is, while leasing they must have called me every other day for 6 months telling me I did not make my monthly payment, I had automatic deductions and every month they deducted it.  This is one company that I would not think you would want as a member.  I know I would never deal with them again. Eugene Bousquet

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A duplicate title has been released to the customer’s address of record via...

courier service and should arrive shortly. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s title was sent to the address she provided in her complaint on...

2/11/2016. It should arrive shortly if it has not already.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
In reviewing the attempted contact on the date and time in question, we were...

calling within the permissible calling window set forth by applicable state and federal law.  However, that same date, the customer advised she would no longer like to be contacted via phone.  We are committed to honoring the customer's request and will no longer utilize this method of communication when attempting to contact her.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  We sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

We have again sent an update to the credit reporting for the customer’s account to Experian, Equifax and TransUnion (previously sent on 3/23/2017) to reflect that the customer’s account status is paid/closed. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.