Hyundai Motor Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Hyundai Motor Finance adheres to all guidelines within the Fair Debt Collection...

Practices Act (FDCPA) when attempting to collect a debt.
The payment in the amount of $985 that was processed on 9/10/15 was returned by the customer’s bank due to insufficient funds. We have not received a running bank statement confirming that the payment was successfully made. Once the document showing that the payment was received is sent we will research the issue further, however at this time the customer owes a total amount of $1,636.10. We have been working with the customer to allow her time to bring the account current. 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The title was mailed to the customer on 3/15/2016. As the customer has...

indicated that they have not received the title; we have issued a lien release. The lien release will be delivered to the customer by currier service and should arrive shortly.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a check for $500 from them but they still owe me $1500.00. This is another excuse and not what they sent me the when I reached out to them.  They took my equity away and have changed their story many times as to why. Now it's the upfromt fees that were owed. Those were paid for. Best Regards,[redacted]

Based on the research completed in relation to our original response, we will be unable to provide the customer with the reimbursement they are requesting.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A cure notice was sent to the customer on 5/12/15 indicating that the amount...

due at the time was $694.19. The cure notice expired on 6/1/15 and payment was not received. The customer’s account was 120 days past due at the time that it was charged off.
An authorized 3rd party on the account called us on 8/18/15 and was advised that she will need to immediately surrender the vehicle or pay the balance due of $20,032.80.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The Disposition fee is disclosed on the customer’s lease agreement under the...

Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle.
As the customer indicated in their complaint they returned the vehicle, as such the disposition fee is valid and will not be removed.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

To clarify, I provided the contact information for my brother, [redacted] because I ([redacted]) co-signed on his purchase and in turn referred his Fiance.My account number for the 2013 lease is [redacted]. At lease end, I ([redacted]) returned the lease and co-signed on a new purchase with my brother [redacted] then referred his fiance, [redacted] who purchased a 2017 Hyundai Elantra through Hyundai Motor Finance - account number [redacted].To date, I have submitted documentation showing that [redacted] and I cosigned for his purchase of vehicle VIN # [redacted] and provided the account for the newly financed vehicle for [redacted]. I further provided proof of address for the newly financed account, showing that [redacted] and I currently reside at the same residence [redacted]. This address is listed for [redacted] on her 2017 Elantra finance account.To sum up, I returned a 2013 lease, I co-signed on a new 2016 Elantra purchase and a referral was made for another purchase (through financing) of a 2017 Elantra. There should not be a $400 disposition fee based on this information.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being charged for the Disposition Fee, per her contract. ...

The other charges are for Other Fee(s) (Property Tax, Late Fees).  The total amount she is liable for, including tax, is $599.58.
We have no record of a $485.00 payment as indicated in the complaint.  If the customer has a bank record of this payment being made and cashed by HMF (date cashed, amount), she may provide that information and we will conduct a review of her account.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

We have reviewed the credit reporting for the account and confirmed that it is accurate.
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF received three different settlement values provided by the customer’s...

insurance company. As such, three separate letters of guarantee were faxed accordingly.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per our previous response, we will not be able to provide the customer with any additional discount on her invoice.  A revised copy was mailed to her at the address on file on 2/15/2016.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I am not satisfied with this excuse. I have asked several times why there are different amounts owed and if the fees could be more specific. I do not agree with the extra fees that were added to our bill after we returned the vehicle on the exact date due on 3-21-2014. I would gladly pay anything owed if I could be explained in specific what I am paying for. The amount on my credit reports is for $923.00 then I received a bill for the amount of $2494.94 on 3-9-2015 and 4-2-2015, later I received another bill for 2518.24 on 9-25-2015 . Why are all of the amounts different and when I disputed this I received a letter stating that the account was paid in full and closed I assumed since there was some sort of error made on your behalf. I will enclose the statements and letter that I am speaking about. I would like to resolve this asap so this is no longer effecting my credit. If an error has occurred it was not our fault and are being penalized and it is unacceptable.
Regards,
[redacted]

The original due date for the customer’s Early Termination Liability invoice was 07/26/2016.  The customer contacted us in August to request an extension on the due date.  Upon review of the customer’s request, we extended the due date to 09/13/2016.
Additionally, per our previous response, the customer’s balance has been reviewed and has been determined to be accurate. The customer would need to contact the dealership regarding any agreement made with the them to cover his Early Termination Liability.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
As of March 23, 2016, we have received the payoff for the customer’s account...

from the vehicle manufacturer. We have submitted a request to the three major credit reporting agencies to update their records to reflect all payments as being paid on time and that the account is now closed. In addition, we are in the process of providing the customer a refund.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

The customer contacted us on 03/06/2017 and spoke with a manager.  At that time, the inspection was reviewed and determined to be valid. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. omplaint Type:Billing or Collection IssuesselectProblem:My car was totaled in 07/15. I have making monthly payments to pay 1,800. I own $100 and hyundai write as bad debt. But I have been paying on the car every month. My account with hyundai is [redacted].TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want them to correct this action and state not a bad debit.    
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
When a customer exercises their right to terminate their lease early, they...

are subject to the terms and conditions of their contract pertaining to Early Termination.  Once prepared, a final invoice will be sent to the customer.
Additionally we have sent an update to Experian, Trans Union and Equifax to reflect that the account is current with no delinquency.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is being charged for Excess Wear and Use and over-mileage fees...

per the terms and conditions of his contract.  The Disposition Fee is also disclosed on his contract.
We have previously spoken with the customer regarding his concerns over the final invoice.  The customer was to send additional documentation regarding his tires, which as of the date of this response we have not received.  Once provided, we will further review those charges.  Additionally, we have agreed to remove the charge for damage to the hood of the vehicle.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.