Hyundai Motor Finance

M Original complaint #[redacted] was never resolved. I was contacted by Hyundai Motor Finance, after your efforts, and was assured my GAP insurance refund check was on the way. The contact I dealt with at HMF was [redacted] @ [redacted]. She provided a FedEx tracking number as assurance it would be done. The check would arrive in 2 business days. After a week of waiting, I checked on the tracking number only to see it never left the FedEx facility. I contacted [redacted] again and was advised there was another tracking number, not the one original one previously provided. I was again told it would take 2 business days with the new FedEx number. Upon tracking the new FedEx number, I again realized it never left the FedEx facility I've tried to contact [redacted] three times after the second FedEx "effort" and have not received a response. Once again I'm asking Revdex.com to help resolve a April 2013 GAP refund that I've been trying to get over the last 7 months. Please feel free to contact me if you need any further information, Thank you!I'M DUE THE $333.30 FOR A GAP INSURANCE REFUND THAT GOES BACK TO APRIL 2013. I SHOULD ALSO BE REFUNDED FOR THE INTEREST I PAID ON THE ABOVE AMOUNT OVER THE COURSE OF MY 5 YEAR FINANCE AGREEMENT.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have contacted the customer directly in regards to his concerns and provided...

a resolution to his satisfaction. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per the customer’s request we have attempted to contact her and left a voicemail on 11/3/2016.
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a written contract from Hyundai stating specifically that I will NOT be charged the disposition fee if I leased or purchased another Hyundai.  I did purchase a 2014 Hyundai on the day I turned in the 2013 Hyundai.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
A refund of $1454.14 was mailed to the customer on 4/6/2015.  Should the customer have not received the check yet, she may contact our Customer Service department to request a new check be issued.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

The customer’s lease contract is for 48 terms at a rate of $485.41 per month. We have reviewed the account for a second time and confirmed per our previous response that the customer’s remaining lease balance at this time is $4,388.31. A copy of the customer’s payment history has been mailed to their address of record to assist with their request. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have recieved the duplicate title and consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Our research does not indicate the customer's address was ever changed as the result of fraudulent activity.  In addition, the customer's statement is available to her online at any time she chose to view it.  Additionally, the payment due date is listed on the customer's contract and had not changed.
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
For information pertaining to the policy of not waiving the disposition fee. Issue is that I made a critical financial decision based off of information given to me by a HMF customer service rep. When I was billed I discussed this with a manager and they explained they would pull the tape conversations and if that was indeed told to me they would waive it. I was waiting for the outcome of this review and was prepared to pay it if found they still would not waive. However, they never got back to me. They never reviewed it until after I was contacted by the collection agency. How can my bill be sent to a collection agency when I am awaiting review of the pending bill.For the wear and tear, HMF did confirm to me that they did speak to the dealership that they were covering it. I did not purchase anything after the fact. The dealership was directly responsible for filling any wear and tear and was never my responsibility in any way shape or form. I had documentation to prove that and was more than willing to send that information to HMF.I had two leases with Hyundai in which I enjoyed. However this experience has been terrible and I do not expect to come back to Hyundai when I plan on upgrading my wives vehicles. It is a shame I had to complete so much work to just be led in circles.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer was contacted on 9/01/2017, their concerns have been addressed and...

the matter has been resolved to their satisfaction.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I called in and checked to make sure the company waived this final charge, and they did. I'm happy to hear that, however, nothing about the company's response tells me that they agree that their charges were unfair. I received emails saying they have "received" my payment. I'm not being technical about the wording, the emails and website literally said they received my payment. I'm not so excited about these next three years with Hyundai Motor Finance knowing that for each payment, I could possibly put the information in slightly wrong (or I'd forget to change my payment method with autopay if my card expires) and I'd receive no notice that the information was incorrect, and end up receiving a surprise set of fees all over again with absolutely no action on their part to make sure things go smoothly. Hyundai Motor Finance seems to think it's OK to charge customers more money for mistakes, both on the customer's part and their own part. Their charges were illegitmate and I worked with their customer service and I even talked to a supervisor and she sent a request to her higher-ups and they rejected me. It shouldn't take getting the Revdex.com involved to get them to drop the fee. That is a lot of time lost on my part and a very negative experience, so I wouldn't expect to see me back after the end of this lease. The representative who reviewed this really should have called me, apologized over the phone, and assured me that in the future I will receive emails if something goes wrong with my payment method (and no false "payment received" emails). I still think that what they pulled is a total scam, it would definitely not pass in court (not worth going to court for, though), and it backs up what I see others say about the whole "Hyundai experience" being so poor. On a side note, when I tried paying over the phone the other day (since I didn't feel like doing it online anymore), I found out they charge about $8 per payment over the phone. What a joke of a company. Every dollar counts to Hyundai, I guess. I suppose I'm stlil upset about my experience.This issue is resolved, though. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I also want to company to provide us with a lease balance including all payments made to date and any over payments listed on the account.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The title for the customer’s vehicle does not contain the customer’s name...

because the vehicle is a lease and as such, is owned by the lessor. To assist with the customer’s request, a copy of the title and an original letter of permission and Limited Power of Attorney have been issued to the customer via courier and should arrive shortly. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer was charged for Excess Wear & Use upon the return of her...

leased vehicle in the amount of $110.  In addition, she was charged a Disposition Fee of $400, which is listed on her contract under the Consumer Leasing Act Disclosures.  This fee is charged if a customer does not purchase their leased vehicle.  The total amount charged, including tax, was $545.70.
If the customer purchased an Excess Wear & Use insurance policy, she would need to file a claim through them to pay her Excess Wear & Use liabilities.  HMF can assist in providing any paperwork she would require to do so.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.
The customer has previously
brought this issue to our attention and...

we are working to resolve the issue
caused by the dealership in question.
On 11/30/2015, document CA256
was mailed to the customer, which is the affidavit requested by the
customer.  This document can be presented
to the issuing department for the tickets in question to dispute the amounts
due.
We are working with the
manufacturer to obtain a duplicate Manufacturer Statement of Origin to apply
for a new title for the customer’s vehicle.
There has been no credit
damage to the customer as the result of her titling issue.
HMF will assist the customer
with any late fees or penalties, should they be incurred when obtaining the
correct registration. 
HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us.  Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes.  Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future.
Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I reject the response since is a little to late the harm is done they did not send the information on time and now they want to pretend they did nothing wrong  please I wouldn't have taking the time to contact the Revdex.com if they had provided me with the documentation,  I  do want to thank you for your time however I still hold my opinion against this company and I warned anyone I know not to do business with this company. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
Per our previous response, HMF is adhering to the Fair Credit Reporting Act in reporting his account to the credit bureaus.
 
  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Attached is my payment letter. While I understand that you are not able to complete any goodwill adjustments, I would the company to understand my circumstances and at least send me email reply stating that: situation is understood and payment is considered timely and that payment is made in full. I will keep this note in case I need to apply for any credit lines, etc.
Regards,
[redacted]