Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
On 6/12/2015, the customer submitted a payment via our website using an account...

number which was invalid.  As a result, the customer was assessed a fee.
As this payment was submitted by the customer and not processed by a HMF representative, we are unable to honor the customer’s request to make changes to the credit reporting on his account.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Sir or Madam:I am writing in regards to complaint #[redacted]. Initially I thought the complaint had been resolved but, it appears as if it has not. I asked that Hyundai Motor Finance remove the blemish from my credit report as I clearly had enough evidence that it should not have been on there in the first place. However, I was recently denied a loan application because on my credit report it states "Hyundai FINC - Collection/Chargeoff." I am again requesting that this be removed from my credit report so that I may obtain my loan. I would also like to remind you that I have been fighting this company for close to a year in regards to the matter at hand. Thank you for your help,[redacted]

Hyundai Motor Finance is the leasing company.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have thoroughly reviewed the customer’s account and updated the final...

balance due. A final invoice in the amount of $127.70 has been mailed to the customer’s address on file via FedEx. We have also attempted to reach the customer to provide a verbal update as well.
HMF would like to thank the customer for taking the time to contact us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This response does little, if anything at all, to address my complaint. My complaint was not only with the way this was handled but also the amount of time it took for it to be resolved. This should have been a easy fix. The final contract with my signature accepting the finance terms had my name spelled correctly. This was confirmed by both agents that I spoke to. Not only did you have my name correct on the final contract you also had my title paperwork and checks for payment with the correct spelling. I would understand having to submit a formal change if I were requesting a complete name change or even a change to my last name. That was not what my situation was. Instead of using a one size fit all answer some of their care and compassion that you state to have should have been used in my case. This entire process has left me feeling completely frustrated and inconvenienced .Also, to downplay my complaint is not fair. I only got the Revdex.com and Missouri Attorney General office involved when a promise that was made to me was not upheld. I was told when I sent my information and that it will take 2 to 3 business days to update. I allowed an additional day and tried to contact your business again via email before I filed my complaints.  Your email response on 9/23/17 said that the change was made from my request received on 9/19. That is another untruth, I have 2 fax conf[redacted]tions sent to two different Hyundai corporation fax numbers that I got from customer service, that this information was successfully received the evening of 9/13/17. As upset as I was, had this change been processed within the time that was promised to me there would not have been any reason for me to involve the Revdex.com or the attorney generals office. I took those measures because I felt as if you were not being fair to me as a customer. By the time you cared to respond it was three days after I filed my complaints. I am sure I will not get what I want out of this which is a formal apology for the huge inconvenience this caused but I will stand on my word that I will never buy another Hyundai. You lost a repeat customer.]
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer is referring to a loyalty program, where HMF will waive up to $250...

in Excess Wear & Use if a customer leases or purchases a new Hyundai vehicle that is financed with HMF.  The customer was not eligible for this program as he did not purchase or lease a new Hyundai vehicle that was financed with HMF.
If the customer has made repairs for the Excess Wear charges, he can provide receipts of those repairs to us for review at which time any necessary adjustments would be made to his final invoice.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
 
HMF wishes to extend its apologies for any frustration or concerns...

the customer may have experienced.  A copy of the inspection report has been sent to the customer via currier service and should arrive shortly.
 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have called [redacted] back and have gotten no return phone calls from her. How is my car expected to be fixed without the money. [redacted] told the auto shop it's my responsibility to pay a deposit out of my own pocket to get the repairs started. After speaking with my insurance they informed me the money they sent me was to fix the car and the only money coming out of my pocket was my $500 deductible which was already taken care of. When I first spoke to customer service at hmf they told me all was needed was the estimate from the insurance and the auto shop. Never was I informed that I had to fix it first, had I been told this could have been handled completely different! This has been too long of a process when I have done everything I was asked for. My car now has rust due to the rain and no one seems to care how long of a process this has taken. If your concern is your consumer then I would expect a better handling on time sensitive issues and not make your customer feel like she is trying to scam the company for money! I want my car fixed is all. I am a single mother of 3 so I cannot pay out of my pocket and wait for you to be satisfied in time and then release the check to the auto shop! Release the check to the auto shop so he can fix the car. I do not see why it's sonconcerning. If I had gone thru the insurance auto shop would you be holding profrsssive for money this way? I'm pretty sure you wouldn't bother looking into it. I am extremely upset on how you treat your customers. All I wanted was to be informed on how the process goes not to be lied to and mistreated by your supervisor. You can return the check without the endorsement I will go thru the insurance 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer contacted us on 8/29/2016 regarding her concerns and the issue...

has been addressed and resolved.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We discovered an issue by which the customer was credited payments in error,...

which were subsequently removed from the customer’s account.  To be a partner in assisting our customer in bringing their account current, we have ensured the customer was not assessed any late fees as a result of these payments.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require additional information, we encourage them to reference the letter they were provided regarding this issue or contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have sent a request to the Florida Department of Motor Vehicles to release...

the lien from the customer’s electronic title. The customer can obtain the physical title from the State of Florida. 
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, all documents requested were sent within the timeframes quoted to the customer. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The payoff check in question has been applied to the account. The title was...

mailed on 8/4/2017 to the customer’s address of record. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

We sincerely apologize for any inconvenience you may have experienced in and we will strive to improve our service in the future.
The vehicle was released upon the final review of the customer’s application to reinstate the loan.  The customer is responsible for any storage fees being charged.  Hyundai Motor Finance will not be able to reimburse the customer the requested fees.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our previous response we discovered an issue by which the customer was credited payments in error, which were subsequently removed from the customer’s account.  To be a partner in assisting our customer in bringing their account current, we are allowing 90 days for the customer to make the replacement payments.
Should the customer require additional information, we encourage them to reference the letter they were provided regarding this issue or contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer has accrued late fees per the terms and condition of her...

contract as payments were received after the due date. We have reviewed the late fees and credit reporting for the account and confirmed that both are accurate.
Additionally a copy of the customer’s contract and payment history has been mailed to her address of record.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s contract provides details and liabilities related to terminating...

the lease early.  She has previously contacted us regarding this issue and we have provided a detailed explanation of her liability. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. A duplicate title has been ordered from the New Jersey Department of Motor...

Vehicles (DMV). We are currently awaiting the return of the duplicate title. Once received, the title will be released to the customer’s address of record. Additionally, we have provided FedEx shipping for the title to be returned to HMF from the New Jersey DMV to expedite the duplicate title process. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the customer’s concerns and as a result, a refund check has...

been issued to the customer via currier service, which should arrive shortly.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.