Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have mailed the customer an updated bill via courier that only contains the...

Disposition fee due. The Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hyundia Motor Finance stated that we did not get them the signed approval. Well, because of them not doing there job..the first one "timed out" as they say because we dealt with it being mailed to us. Not sure about the second attempt...However on March 8th, they sent us an emailed agreement, [redacted], e-signed it, I have attached the agreement and the screen shot from them that they received our extension agreement and it was signed and filed.So Hyundia is lying.....about this. Un-exceptable to us, as we struggle to make these last few car payments! Please help us!!!!!

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. An end of term invoice was mailed to the customer on 5/25/2017. Additionally, an attempt was made to contact the customer via phone 6/29/2017. Per the terms and conditions of their contract, the customer is responsible for the Disposition Fee. The credit reporting for the customer’s contract accurately reflects their payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined  that this proposed action would not resolve my  complaint.  For your reference, details of the offer I reviewed appear below. I have not received any notice regarding a defeincy balance and the creditor did not address the poor customer that I received, neither was the settlement offer addressed. I dispute the balance. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have contacted the complainant directly to address her concerns and provide a...

resolution to her satisfaction. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Per the customer’s lease agreement, the customer is liable for all fines...

relating to the Vehicle. HMF has paid the fine in question and has assessed the amount to the customer’s account per the terms and conditions of the lease agreement. That assessed amount is due on 5/21/2018.  HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
I HAVE NEVER RECEIVED ANY CONTACT FROM HYUNDAI FINANCE SINCE I TURNED THE CAR OVER TO CHEVROLET OF HUNTINGTON ON 8/13 NOR HAS CHEVROLET WHO ADVISED ME  THEY MADE LAST PAYMENT OF $199.99  AND NEVER RECEIVED ANY FURTHER NOTICE FROM HYUNDAI.  IF AS THEY SAY THEIR RESPONSIBILITY IS WITH THEIR CUSTOMER THEY SHOULD HAVE NOTIFIED ME OF SUCH SO I COULD CONTACT CHEVROLET TO RESOLVE. AS THEY HAD STATED THEY WOULD MAKE ANY FINAL PAYMENTS.  NOTHING EVER RECEIVED FROM HYUNDAI TO ME OR CHEVROLET  SINCE 8/13 I WILL NOW FILE A COMPLAINT WITH NEW YORK STATE ATTORNEY GENERAL AS I DONT EVEN THINK THIS IS LEGAL!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company is incorrect, as I made 3 ( March 27th, 28th, and April 4th) attempts with them to resolve the issue. As I sated, I was not informed of any damage until after repairs were made and car was resold. They were not helpful and the first person I had spoken with (3/27/17) was rude and reluctant to give me any details of charges. When she finally did, she too had no knowledge of the part I am questioning. In researching the part that they said was damaged, I found I was EXCESSIVELY over charged! And according to the report, possible double charged?  Beyond the Excessive charge for the "LT Apron" damage, I also firmly believe that they should have informed me of any issues prior to charges! As, I still had time and miles on the lease. There was know way of me knowing, as I am NOT a mechanic, that the part was damaged. If they have a 3rd party company due their inspections and the customer can't be present, the customer should have the right to know PRIOR to any charges or repairs.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business has not responded yet; however , the website required that I complete this action. My understanding is that the Revdex.com has forwarded my complaint to the company. I look forward to receiving a response shortly. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. We have reviewed the credit reporting for the account and confirmed that it...

accurately reflects the customer’s payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would NOT resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not initiate a state to state transfer of the title to [redacted], because I did not yet own the vehicle or poses a title. Your customer service team is supposed to provide correct information when a customer like myself calls. I informed your agents about my move to [redacted]. They understood I would be registering my vehicle in [redacted]. I asked specifically about the proper steps to take to make sure everything was done properly. I was NEVER told I had to formally request a transfer of the title to [redacted]. Before I paid off the loan, I specifically asked if all the correct steps had been taken and if I would receive a [redacted] title. The agent told me I would. The lack of knowledge/training/supervision or whatever the issues are with your customer service department are not my fault.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us.  We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint.The $208.75 payment in
question has been applied toward the property tax...

obligation as requested by
the customer.The remaining balance on the
account is for Excess Wear and Use.HMF
would like to thank the
customer for taking the time to contact us. 
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Should the customer require any
additional assistance, she may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, HCA is committed to the accurate reporting of each of its consumer accounts.  A review of Ms. [redacted] account indicates that the credit reporting accurately reflects Ms. [redacted] payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer on 6/9/2017. The credit...

reporting for the customer’s account accurately reflects their payment history. A copy of the inspection report and original invoice has been mailed to the address on file per the customer’s request. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s Rhode Island plates were canceled when they were returned in June...

of 2016, as stated on the return receipt. As such, the customer was assessed from 1/01/2016 – 6/17/2016, and is responsible for the property tax assessment. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have already paid the full amount. how I am going to receive the refund? besides, none of the amounts in the statement are supported with details. Hyundai Finance do not provide any details about how amounts are calculated in each line of the statement. I have no viability over the accuracy and validity of the charges. I am only told to pay this much, that is it. I need Hyundai Finance to launch an internal review of each single line of the charges in my statement and provide me with the details as to the dates, amounts, supporting evidence for each charge line. 
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An abatement has been filed for the customer’s vehicle. The customer’s Personal...

Property Tax balance will be adjusted if/when the abatement we applied for is received from the issuing municipality. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.