Hyundai Motor Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They even told me on the phone that they did not send out a letter to me by mistake. As you can see they agree that I paid it as soon as I found out about it and have no balance left. They should do the responsible thing and acknowledge that I paid it and there was an error here as everyone is human and rectify the error and not try to ruin someones credit fro no reason.
Regards,
[redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer’s vehicle was repossessed due to delinquency, which resulted in a repossession fee. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. All addresses and phone numbers on our account were accurate and we received no bill nor a phone call. We have another account with you in good standing and the fact that we have always paid our bills on time and online should have raised a red flag that perhaps we hadn’t been contacted. Additionally although you are stating you mailed a bill and called, your entire [redacted] page (with 1/5 stars - lowest possible rating) states that nearly every single complaint involves some form of your company not mailing, faxing, or calling as you had previously commented in regard to something. Unfortunately it comes down to your word against ours and the fact that we have an account in good standing as well as have called NUMEROUS departments with your company to try to get this resolved, have been hung up on accidentally and on purpose, have mailed a letter and done everything you have requested of us to dispute this is absolutely devastating. The fact that this was reported to collections after NO attempts to contact us and we never received a phone call from collections until December 2017 (7 months after you are claiming you mailed a bill plus we seemed to have no problem getting that phone call and immediately paid the full amount) is absolutely ridiculous. Not to mention that in the multiple, multiple calls to your company in order to resolve this, we have been told a variety of different things....only one bill was sent (no phone call and a CR response of “Mam it is not our job to track you down”), multiple bills were sent, $800 was outstanding including the last monthly payment, and other completely false comments. Our dispute has nothing to do with the money. We are fully aware that we owed it and were told by the dealership to just wait for you to contact us. The dispute is that it was reported to our credit and is negatively affecting our credit report. The time we have spent waiting on hold, explaining our story, doing everything your representatives have asked is ridiculous and I am hoping that the Revdex.com does research on your company reviews and comments as it seems there are a LOT of customers experiencing a similar issue of being told your company was going to mail, fax, call and then nothing happening. And it is very frustrating that it had to come to this as I have experienced some extremely rude reprentatives with your company in attempt to talk to someone who is able to help me and have received no help or options. I stand with the other people who have reviewed your company and can not wait until our current lease is over so that we never have to use your company again. It’s too bad that Hyundai dealerships will miss out on so many sales and leases because people do not want to work with your disrespectful, unethical company. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[My credit report clearly still states that I am in debt to them as proved by the attached document. This could severely impair my ability to obtain future credit and also may impact my employability because this is a black mark on my credit, makes me look like a deadbeat. How am I supposed to explain this to anyone? Do I need to hire a lawyer now? This should never had happened and this company is extremely incompetent and unprofessional at the least. All they are doing here is apologizing for their stupidity, not fixing the problem. Resolution and apology not accepted.]
Regards,
[redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, the customer may return all three keys to: Hyundai Capital America Attn: [redacted] [redacted] 75093 for possible credit. The repossession fee is valid and will remain outstanding. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer may return all three keys to: Hyundai Capital America Attn: Nubia...

Santos LMS 6100 W Plano Pkwy Suite 2000 Plano, TX 75093 for possible credit. The repossession fee is valid and will remain outstanding. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12006823, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Numerous reps told me my lease payoff was at 3300. If I'm paying 272.71 or close to that how is it that much owed. I want a lease payoff amount. The company assigned to make my payments notes the lease will be paid off 6 months in advance. So what they are saying is there was misrepresentation on their part when I was told there was a 3300 lease balance last month. I want honesty from the people I pay my money to.  I dont want an agreement I want a payments and balance breakdown.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The resolution I asked for is simple: That HMF agree, in writing, not to report this transaction to the credit bureaus as the only reason the balance is late is because: 1. I did not receive a breakdown from HMF in a sufficient amount of time after multiple attempts to request it, so I had no way of knowing what to pay (as soon as I received this from HMF, I immediately paid my portion), and 2. I needed this breakdown and the requisite accompanying forms from HMF in order to process the claim with the wear and tear company.As of this writing, a wear and tear claim has been processed in the amount of the balance ($290) and a check is being cut to HMF this week. I have been in communication with the collections agency and will inform them of the check number as soon as I have it from the wear and tear company.The only acceptable resolution I will accept from HMF is their stating that they will not submit this transaction to the credit bureaus.
Regards,
[redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. The credit reporting for the customer’s account accurately reflects their payment history. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer owes a deficiency balance after the GAP proceeds were received....

After receiving their request, another statement has been mailed to the customer. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern. Per our initial response, HMF received the required form from the customer on 12/11/2017. Her vehicle transport approval form was then faxed on 12/13/2017. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The credit reporting for the customer’s account accurately reflects their...

payment history. A copy of the inspection report and original invoice was mailed to the address on file on 10/16/2017 per the customer’s request. Under the Fair Credit Reporting Act, we are required to report accurate information. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. An end of term invoice was mailed to the customer on 5/16/2017. The credit...

reporting for the customer’s account accurately reflects their payment history. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s vehicle was repossessed due to delinquency, which resulted in a...

repossession fee. The payment received on 8/18/2017 satisfied the repossession fee, however late fees are still outstanding from previous late monthly payments. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. First and foremost, I would like to clearly state that there has been no response nor validation received by myself or my address from your office or your representative us at any time during the last three months since my initial point of contact in December. At this point your allegations and accusations have already defame my name as an irresponsible creditor,I will not allow you to pursue your false perception of me as a liar.  This complaint to the Revdex.com was made over three weeks ago it took two notifications by the Revdex.com to get you to reply. Therefore I would advise your office to gather strong proof of correspondence from your local post office for keepsake reference I regards to further case escalation if my demands are not met .  Secondly, as reference to my claims of your violation of several FCRA regulations and requirements you are now on notice of a future lawsuit filed in my area court office within 30 days of this response unless this item is removed from my credit report. I have also taken the next step to report HMF to the  consumer financial protection bureau and also all three major credit bureaus as of today March 14, 2018. Not only have you failed to respond to me with validation of this debt but you have continuously fail to report my credit account disputed or notify the credit bureaus of my complaint I want you all to be fully aware that I have kept very close and detailed records of every certified mailed letter  I have sent you, weekly credit reports to ensure my claims for your failure to report are accurate, daily credit updates to verify there has been no response and a chronicle log of the irresponsible and unregarded behavior of your office . I expect to see a removal update within 30 days of this response or I intend, with all rights to file legal action in the Florida court of law.Regards,[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The Disposition Fee is disclosed on the customer’s lease agreement under the...

Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicle. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the second notice.. I've contacted Hyundai motor fianace. They are of no help with poor customer service. I need this issue resolved asap.Complaint OverviewYour MessagesCommunication HistoryExport to MS WordPrint this ComplaintContact Revdex.com Complaint Overview Complaint Information Complaint ID:[redacted] with:Revdex.com 4747 Viewridge Ave #200 San Diego, CA 92123  Phone: (858) 496-[redacted]  Email: [email protected] Date Filed:1/11/2018 Consumer Information Name:Mr. [redacted] J [redacted] Details I've been with Hyundai for over 6 years and I'm leasing a second car now through Island Hyundai. On my first lease I had over millage and I was told that I would receive by mail an itemized breakdown of the over millage, which I never received. Hyundai claimed they sent a letter and called me, and I never received either. Unfortunately, I found out through my credit score notifications I was past due on a payment. After I notified Hyundai to dispute payment about not receiving the bill they were rude with poor customer service. I've wrote letters to all credit bureaus and Hyundai. I've payed the bill and now my credit score and report is ruined. I’m always on time with my car payments and never missed a payment so this is clearly an error on their end. Hyundai was sending the over mileage bill to the wrong address so therefore they should provide a Good Will letter to say I'm in good standing with payments so it's removed from my credit report. I also checked my online account and billing address, which had the correct address. I will never lease or purchase another car from Hyundai again due to what they did to my credit report.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]