Hyundai Motor Finance

Per our previous response the customer has accrued late fees per the terms and condition of her contract as payments were received after the due dateWe have reviewed the late fees and credit reporting for the account and confirmed that both are accurate
Per the customer’s request a copy of her signed lease agreement was sent to her via currier service with estimated delivery on 9/30/
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I do have an account with Hyundai Motor Finance, under the name *** *** & myself The account number for the hyundai sonata in question is *** ]
Regards,
*** ***

Per our original response, the vehicle was purchased by
the complainant through an auction where the terms and conditions of the sale
are “as is.” The auction is not open to the general public and requires
the purchaser to be a registered dealer
Should the complainant have concerns with the terms
and conditions of the sale, they would need to contact the auction company that
conducted the sale

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response and the terms and conditions of their contract, the customer is responsible for their final invoiceAn end of term invoice was mailed to the customer on 3/30/The credit reporting for the customer’s contract account accurately reflects their payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Good afternoon, first of all I faxed that request form on dec after receiving the request form from their company after calling in 3x started on Nov I have to shipped my car 2days after the designated ship date because their customer service failed for the following reason: to fax me the request forms on time (took them 6days) and failure to tell me the procedure, and didn’t offer no solution

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer has payments remaining in their lease contract at a rate of
$per month which totals $5,Currently the account has a credit of $as a result of over payment in previous monthsAs such, the remaining payments due, less the credit on the account equals $4,To assist with the customer’s request we have mailed a copy of their lease agreement to their address of recordAdditionally, the customer is not receiving statements because their account is enrolled in paperless billing, they may remove this account condition online at our website, www.HMFUSA.com, or by contacting us at 800-523-HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The balance remaining on the customer’s account accurately reflects the amount
due. She has a simple interest loan which accrues interest daily. Due to multiple payments being received past their due date and two payments being extended to the end of her loan (extending the maturity date), she has accrued additional interest on the loan, leaving the higher balance due
HMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Per the customer’s contract, the Total of Payments, per the Federal Truth in
Lending Disclosures on her contract, is calculated based on all payments being received on time The customer has a simple interest loan that accrues interest dailyThrough payment extensions and multiple late payments, the customer has accrued additional interest, resulting in the amount currently due
The customer must satisfy the total balance due prior to the title being released
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer previous conversations with the customer, we are aware of the property tax
concern and are working to adjust her account accordinglyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAs an indirect automotive finance company, HMF is not related to the dealer, and
was not present at the time of the transaction, and did not participate in any of the negotiations therewith. As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance. Per the terms and conditions of their contract, the customer is responsible for their final invoiceAn invoice was mailed to the customer at the address on file on 7/05/2017. Additionally, the customer contacted us and was advised of the possible final invoice charges on 6/19/HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn end of term invoice was mailed to the customer on 5/25/Additionally, an
attempt was made to contact the customer via phone 6/29/Per the terms and conditions of their contract, the customer is responsible for the Disposition FeeThe credit reporting for the customer’s contract accurately reflects their payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I reject their response.....I my converstaions with HMF they could not provide the date which they called. They filed a non-payment claim against myselfand my daughter *** *** (co-owner). We both have answering on our phones and never received a message. They reported the non-payment toall three credit agencies. I paid their claim on 9/12/$231.75. They only reported the payment to Trans Union. My daughter is attempting to buy a house and their Negligence is costing her a 1/'point more in interest. When you make four years of payments on time and purchase a new car you would think they would provide better service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All
Hyundai did here was cite some contract language that was apparently buried
(and certainly never mentioned) in one of the documents I signed at the
dealershipHyundai did not actually address my complaints, specifically:
- What are
they deeming as "excessive wear and tear"? As I stated in my initial
complaint, this was never discussed when I turned in the vehicleA gentleman
at the dealership had me sign a mileage disclosure form, then he went out and
looked at the vehicleHe then came back in and said I was all setThere was
no mention of ANY wear and tear, let alone "excessive" wear and tear
I had no reason to believe I would be charged randomly for $without any
detailed explanationThere was no detailed explanation given in the letter I
received eitherIt is unreasonable to expect customers to accept a judgment
call by someone at the dealership that they were never even given the
opportunity to speak to
-
Regarding the disposition fee, it was noted in the letter I received that had I
re-leased with Hyundai, they would've waived the $feeSo basically, they
are punishing anyone who doesn't re-lease with them
- What are
the "taxes" for??? What is being taxed here? Hyundai is attempting to
charge me for wear and tear and a contract-based feeHow can either of those
items be taxed? I paid plenty of tax on the vehicle during all of the lease
payments I madeThis charge here is capricious and arbitrary
- I paid
for 45,miles and only used 31,milesHow is there not any consideration
given to this? The dealership is making more off of that car than they are
trying to bill me for
In
summary, I find the charges for "excessive wear and tear" and
"taxes" to be completely baseless and without any meritIf I was
swindled into agreeing to the grossly inflated $"disposition fee"
by signing a document with embedded fine print, then that charge could be
considered for reimbursementHowever, when you consider that the company is
profiting by far more than $based on the vehicle's value, this charge
appears to be simply punitive and without merit.
I am simply asking for a $balance with
Hyundai, not anything extra in terms of lease equity in the vehicleIt is my
desire to resolve this matter without legal representation, but that may change
based on Hyundai's willingness to adequately address this issue
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Per the customer’s contract, she is unable to remove the vehicle from the
U.Sor Canada without the written permission of HMF. The customer has previously submitted two formal requests to transport her vehicle out of the country, which have been reviewed by management. Upon review, the requests to remove the vehicle from the USand transport to Puerto Rico have been denied
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The check in question has been issued to the customer via currier service
with confirmed delivery on 9/12/
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
A woman who working at HMF called me March 12th and she said if I make a one month payment $till March 16,my car would be fine without repo.she said there was no repo schedule that time so I don't need worry about repo if I make a $but they took my car on Mar am.now they want me all balance $and unknown $plus towing fee it is absolutely cheating customer to take not fair money and rob my car.My payment off amount is almost finish but they stole my car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
HMF failed to offer any resolution of my complaint Their description of events failed to note that HMF cancelled my automatic payments in May and caused the payment to be late HMF did not notify me that the autopay was cancelled
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Prior to releasing the vehicle’s title an Odometer Disclosure Statement is
requiredThe complete Odometer Disclosure Statement was not received from the customer until 8/23/The title has then released on 8/24/to the address provided with the payoff
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the repair invoice will resolve the matter. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please note, that I have attached a copy of the repair invoice to this correspondenceIf the invoice is not sufficient, please advise immediately so that I can address the matter
Regards,
*** ***