Handy Technologies

Apparently I should have read the reviews before buying this at ***, I have had them cancel twice on me then the 3rd time they didn't show up. Now they want me to schedule 48 hrs for a free service how do I know they are going to show up and why do I have to wait. I would never recommend this service to anyone and will not ever use it again. They don't even have a legit number you can call them. Not happy at all@!!

AWFUL. I downloaded this app because I had what I thought was a special offer for a ONE TIME cleaning. Unbeknownst to me, I was signed up for a six month subscription of this "service." I never signed up for it, have no documentation of agreeing to it, and after three sy cleanings that cost me $100+ each, they have cornered me into paying $99 to get out of my contract or I can just keep getting dinged $99 each month whether or not I schedule a cleaning. The cleanings are horrible. Every cleaner I have had has showed up late and left early, and not one of them has completed the list of services that are supposed to be included with a cleaning. Not one of them even wiped the kitchen countertops which you would think is a no brainer when your job is to clean an apartment. This is a NYC apartment. The counter space is so limited. You can't miss it. Makes absolutely no sense. The rest of the jobs had about this attention to detail, i.e. none. I kept trying to at least reschedule my last cleaning so I could have a cleaner with a not terrible rating, and the app rebooked me under the 24 hour mark with a different cleaner. So, I could either pay another $15 to cancel on a bad cleaner on top of the $99 I already had been charged before the cleaning even happened, or just eat $99 for a cleaning I didn't want, that wasn't going to be satisfactory, and that I hadn't signed up for, but was forced into taking because I got signed up for this BS contract. Their customer service is non existent - all they did for me was copy and paste a bunch of text from the FAQ section of their website and tell me too bad, no refunds, and no breaking contract without paying up.
This app is a complete scam and is also in complete violation of failure to deliver promised goods or services, and breach of "contract" that I never signed or consented to. This company is an embarrassment that should not exist. Its financial model is to literally prey on and scam people out of money. I have also heard awful things about the people who work for the app, and feel sorry for them as well, despite the negative experiences I've had with cleaners through the app. Shame on this company and shame on its employees for knowingly being part of a sham of an organization. I want a refund and will continue to pursue Handy until I get one.

I have used their services very long back and I was never satisfied with their service and the Lady who came for the service took a long time just to do a basic job. I believe and I am Convinced that she did so in order to increase Cost as the plan was to pay by the hour for cleaning. To Quantify, she spent about 45 Minutes just to clean the Bath Tub.

My Husband and I called the Customer Service multiple times to explain the problem and we really had a horrible experience with customer service to reach them and then to have our problem resolved. They didn't offer a refund instead they provided us with credit which is supposed to be used towards the cleaning which will be charged at $25 per hour.

However, when I tried to Login and book my cleaning appointments by using the credit, the policy/method completely changed and it was showing that the plan would instead be a $99 annual fee and my credit was adjusted towards the same. I was irate as that is not what was Promised to me and I raised a Dispute again in a customer service call demanding the Refund of my $100.

After all this saga, I have never received a callback and my issue was never resolved. I tried sending emails through their portal and I never received anything... All my efforts to call and eMail reached the deaf ears... Over time I completely forgot about them and My $100 was a Complete Loss.

Now apart from all these, as if my loss wasn't enough, now they charged me another $99 as annual fee just because I have the account Open. I had to Keep the account open only because I had my Dispute Unresolved.

I Demand my $99 which was charged as an annual fee to be refunded in addition to my original $100 which was supposed to Refunded from earlier.

I entered contract with Handy in August of 2018 for cleaning service. The guarantee your satisfaction, but I am far from satisfied. I have contacted them in regards to the fact that there is no consistency in the cleaning person being sent to my home. I add people to my pro team, but they are not available, which leads to me having to have new cleaning people at my house every 2 weeks. I have selected pros, however, last minute it gets changed to someone else because the pro I selected declined the service. There is zero consistency. One week someone cleans great, another weeks its horrendous. This is not the service I signed up for. Recently, I changed a date of service and was assigned a pro by handy with 3.9 stars out of 5. I typically only pick pros who have 4 stars or above. When I went to change the pro, they wanted to charge me $15 for the change! However, I never selected that pro to begin with. I am beyond frustrated with this company and their lack of consideration for their clients. I want to be let out of my contract so I can find a company that can fulfill my needs.

We signed up to use a specific housekeeper based on a referral in November. At the time the promotion we signed up for was for 6 months one cleaning a month and we signed up to use only this specific housekeeper. We met her at the house the first time to go over expectations and to meet face to face. The second and third visits the communication through the app failed, but fortunately I had exchanged texts so we were able to get things squared away. We NEVER received any confirmations or advance notice of cleanings and the fourth service HANDY sent a stranger to our house. The stranger was told someone would be home, which we never confirmed (it was not our routine with the housekeeper we were expecting) and so when she texted through the app asking for instructions for entering the house my husband thought he was responding to our housekeeper, not a stranger. I am 37 weeks pregnant so after exchanging texts with my husband, the housekeeper we been using, the stranger in our house and and email to HANDY the cleaning continued. We would have been charged to cancel that day and I needed my house cleaned and she was there already. When I came home the house was covered in chemicals, so not safe products our housekeeper had used, or the ones we use in our house, so now I have to reclean my house. The response from HANDY was not to help remedy the situation but to blame both our housekeeper for not taking the job, though she had not been notified of it, and us for not receiving any of the notifications they claim they had sent. I do not feel safe, I feel violated, betrayed and now they will steal money from us if we cancel for a service that they are not providing in a manner in which we agreed. WE WOULD NEVER HAVE USED THIS SERVICE if it had required us to use a stranger. We want to cancel and do not feel we should be charged a fee since they have not provided the services we were promised. Now we must to pay change our locks on top of it all. It's like someone broke into our house and they are blaming us for it.

I was over charged for services not provided on 1/
I initially cancelled a scheduled cleaning service
The cleaner still came (30minutes late) and I informed him of such.
My cleaning plan changed from $146 package to $81 a month prior to scheduled cleaning. Handy credited my handy account the difference and did not refund my bank account instead.
On 2/*- cleaner came out to provide services( lousy service) and Handy attempted to
Take more funds from my bank account and stated the cleaner arrived on 1/*** at the scheduled time 10:30 and waited 30 minutes for me but I wasn’t home.so they had to charge me. I have proof from the cleaner via the handy app. Showing a message from the cleaner that he would be late and should arrive close to 11:00. I did forward proof of the message that I screen shot from their application and provided as proof but sill no help. I’ve been emailing this company a ton and getting no where for a refund that is due to me. Please help

I signed up for 6 months pre-paid cleaning service once a month. I pain $1700.00 in September for next 6 months. I tried to cancel this plan (after last cleaning due) and could not reach anyone in person, HANDY only resolves issues via email.

I couldn't remember password to website, so asked for new one. I didn't receive email with new link. I contacted again, exhausted and said if they do not respond to me I will report to Revdex.com. Within one day I all of the sudden got many emails with new password links so I could finally look at my account.
I see that I am due ONE more cleaning in Feb2019 as I believed. But, when I tried to cancel any further cleanings I was immediately "en-rolled"
for one year sign up and charged $99 dollars for cancelled service "before Jan. 2020." I was also charged $286 dollars on 1//2019.

I called Citi Cards, which confirmed my card had a pending charge of $99, $286 and a "rescheduling fee of $15.00"

I did reschedule a cleaning only because I wanted to ensure all was ligament prior to the cleaning lady coming and I hadn't heard back from HANDY yet.

Luckily I had the cleaning womans personal text so I was able to reschedule with her and I also rescheduled on the HANDY website--thus the $15.00 charge is true--that's what is charged when you reschedule an appt.

However, the $99 dollars for ' cancelling the service' is not okay - I paid for 6 months and do not intend to keep their services for a year--nor is charging me on 1//2019 $286 for a cleaning , when I prepaid for 6 months of service in Sept and the monies were already withdrawn $1700.00 in September for then next 6 months of cleaning. I asked Citicard not to process these recurring charges as I am having difficulty speaking with a representative of HANDY--its all thru email and the emails are not explanation of what is happening.

Also, they sent a person to clean my house once time who had no shoes on (shower type sandals) she carried dirty rags and non working equipment in a beat up suit case- she was very young and dripping wet because she had no jacket-- she walked blocks from the bus to my house.
I gave her some dry clothes and let her clean (she said she desperately needed the money) I even gave her a ride home- I felt so bad for her. She was so worried she'd be in trouble-so I didn't complain to HANDY because this young girl was just so scared-- but this cleaning service company has very bad business practices to it's customers and employees.

I signed up with Handy for one $42 house cleaning before my birthday. The clean was great and the guy did a great job. I then found out that I was locked into a subscription service that would cost over $600 before the minimum canceling period. I wrote them to explain this issue and my frustration and they were not helpful at all. It was never made clear when signing up that I would be locked into a fraudulent subscription model. I feel taken advantage of. This is like consumer extortion and fraud rather than a modern technological service! It is unacceptable to me as a consumer that an organization like Handy whose reviews and criticism across the internet clearly demonstrate that their business model is flawed; that a company like this in 2019 can get away with fraudulent subscription extortion. It is just wrong and it saddens me greatly.

I scheduled a plumbing service with one of Handy's "professional" plumbers for January , 2019, assigned booking #*** to de-clog my bathroom sink. Handy's plumber took apart several pipes and did in fact unclog the sink. However, in the process it appears the plumber did not correctly secure the pipes (or alternatively damaged them in someway) such that the sink now leaks all over the floor every time I use it.

I contacted Handy and requested another plumber from their company to rectify this issue at no cost to me. Egregiously, even though Handy's "professional plumber" caused the sink leak, Handy refused to send another professional out unless I paid another $173.00 for a new service appointment.

Despite their "Happiness Guarantee," Handy will not work to make things right. They have issued me a $35.00 credit and refused to do any more than this despite multiple requests for same. Notably, I started using this company because their Handy Happiness Guarantee stated they were insured and would compensate me for "any property damage as a direct result of the negligence of a Professional during performance of a Professional Service." However, their customer service department has advised me that they cannot give further compensation than $35.00 as their policy "limits them to only give back to a certain extent."

I am shocked by the way this has been handled. I will never use this service again.

This business is an app/website for connecting handymen, painters, cleaning professionals, etc. with consumers looking for these services.

I had a bad experience with a painter I got through the app. It turned out the job was much more expansive than originally thought and would take two days instead of one, what with repairs that had to be done, so he suggested we work together outside of the Handy app and work out a price between us.

When our handy session expired the app asked me to rate this worker. I gave him 5 stars because he still had more work to do and I wanted to have a great rapport going forward.

Unfortunately he kept showing up late or not at all and this went on for about a week when I finally replaced him and had to pay top dollar for someone to repair his shoddy work and then finish the job.

Cut to: I decide to give the app one more try thinking this was an anomaly. When I signed in and requested a painter the app automatically re-matched me with the guy who I had to replace last time.

I opted to "choose another pro" but they sent me no confirmation (or any other indication of the change) so I emailed their customer service (since you cannot call them) and asked them if the change had occurred. They assured me that it had.

The morning the job was to be done, the guy who had done the shoddy work was at the door. I explained to him that there was a mix-up, sent him away and waited for the other other guy to come.

He did not show up.

It turns out the other guy opted out of the gig and Handy didn't inform me. Instead, they just sent the guy I had gone to so much trouble NOT to work with.

When I demanded my money back they only gave me 50% back. They stated as their reason that they had to pay the guy I had sent away. Nevermind that I sent him away thinking that someone else was on the way to the job because they had assured me as much and never informed me that the other worker had opted out of the job.

They provide no customer service via phone and send canned policy statements as responses to complaints via email.

I wish to be reimbursed 100% for the work that was never done

We hired a cleaner from Handy.com to clean our apartment. She arrived on Jan. *, 2019, stayed roughly 2 1/2 hours, and in that time did a terrible job of cleaning; she didn't know how to put clean sheets on a bed, or how to fold sheets, how to use a vacuum cleaner; she did no dusting, did not clean the floors or bathroom surfaces, etc.

After she left, we discovered that she had rummaged through drawers and rifled through our personal items. Today, we further discovered that she stole over $1,000.00 in gift cards from one of our bedrooms.

Ever since, we've been trying to resolve these issues with Handy. The only way to reach them is through email; there's no phone number on the website, and I've never had the same Customer Service agent replying to my emails. Even after I detailed the inadequate cleaning we had, they tried to charge me a $99 cancellation fee for cancelling the 6-month agreement we'd made for the service.

They finally agreed to waive the fee, as well as to provide a $95 credit for the cleaning (only applicable to future cleanings, but that's NEVER going to happen) and an additional $20 credit. However, when I received my latest credit card statement, the $117 charge for the cleaning appointment was the only thing on it from Handy; none of the promised credits appeared, and no confirmation of the $99 fee waiver.

Now I have to file a police report for the $1,000.00 gift card theft, but Handy has failed to provide the cleaner's full name and contact information so that I can proceed. They claim that their cleaners are vetted and go through federal background check, but when I read other online reviews of their service I've seen that we're not the only customers from whom items have been stolen by one of their employees. This operation seems like a total scam, and should not be allowed to stay in business.

I am senior citizen on low and limited income. I did need help as I have been sick so I called for cleaning service and booked this company. The time was 3:30 pm. I waited till 4 pm and no one showed up. On the website there is no phone number listed to call for help. On the APP shoes who the cleaning person was supposed to come and her phone number. I called that phone number and it was not a working phone number. SO no one to reach out to and no one shows up. I finally got fed up and emailed them to cancel as I had already waited for an hour. I was told the cleaning person was no where to be located. What kind of business are they running?? Then I emailed to cancel my request and I will find someone else. They charged me $10.00. For what??? No one showed up, no call to let me know if running late, no way for me to get a hold of anyone, for all the hassle they put me through, now wants to charge me $10. I know it might not be much for someone, but for me, that is allot. I will be calling my bank tomorrow to dispute and also put bad review on yelp so others would know how terrible they are.

Last November, 2018, I was searching on the Internet to give a friend in Buford, GA., a gift of cleaning services. I found Handy on line and, while attempting to pay for one cleaning appointment, the site showed me a "Cleaning Plan" whereby, if I paid in advance an amount over $500 right then and there, I could get a year's worth of cleaning services, plus some additional discounts for the first cleaning. I thought it was an awesome deal, and accepted the advertised offer. I immediately made the payment using my bank card and was on my way to giving my friend a whole year's worth of cleaning services.
I now have had approximately five cleanings or so and, while I like very much the lady that comes and cleans at the house, I did notice that the amount I paid for was disappearing quite fast. This alarmed me because we are now in January 2019, and this service started in November 2018. There is no way the math adds up to a year's worth of cleaning services when all that is left is $120! Therefore, I started contacting this company to ask what is going on.
After numerous emails, all I keep getting is a variety of "customer service agents" repeating to me how I signed up for a plan that, if cancelled, will cause an additional charge of $99.00 "early cancellation fee" to be charged to my card on file. Their only focus is to impress upon me threats of cancellation fees, warnings that I have to abide by the "terms" of their policies, and that no matter what, the cancellation fee will be charged against my card.
I have asked to have my complaint heard by management, and all I get is yet another customer service rep stating he is at the management level, and that even so, the cancellation fee will be charged if I choose to cancel the plan before its contractual end.
At no point has anyone made any attempt at explaining or producing a copy of the advertisement that I thought I was purchasing. I have asked and asked for someone to explain why I was offered a cleaning service plan for a year when paying in advance the $500+, as I did, but realizing that is not true! Nobody has ever explained that to me from this company. Their sole focus is to threaten me with the $99 early termination fee!
Unfortunately, I did not do my research on this company before engaging it. Just a few minutes ago, I decided to look into the Revdex.com and...surprise, surprise! Lawsuits, a plethora of complaints alleging the exact same deceit they were sued for and lost just in 2017. Google reviews are at a super low 1.6 stars. I am sure the two reviews who gave them anything over one star were their own friends or themselves. Glassdoor reviews are also awful!
I realize now that I have made a HUGE mistake and that nothing I do will change this company's ways.

I will do whatever it takes and is available to me to add my two cents and keep unmasking these fraudulent people. Hopefully, the two founders will one day fill themselves with shame and stop opening new companies after the last sham went down!

Shame of you, Founders of this company! Shame of this system that allows people who behave like this to continue doing business. I ask the Revdex.com to push this company as much as it can to, one day, close its doors forever. I will NOT pay any cancellation fees to these thieves! That is my last word.

Booking#***
Dec , 09:02
We had several issues with the cleaning service. The service provider was not knowledgeable about the service she provided. She did not have the proper cleaning supplies to complete the job properly and caused more damage than good service. When she was asked if she needed anything 4 separate times, she answered no.

1. Our home has original 1950 cheery oak wood floors, the cleaning material she used was "fabuloso". Fabuloso is an all purpose cleaner that has clouded the wax finish and left the floors worse than they were before she touched them, they will need to be buffed.

2. The service provider use the same cleaning solution on all surfaces. Bath tub, tile floor, sinks, toilets, granit counter tops, stainless steel appliances.

3. The service provider skipped multiple areas in each space. If you clean a sink in a restroom the chrome drain should not have a ring around it. If it has calcium build up she could have asked to use the CLR under the sink. Or provided her own calcium remover. The handles on the sink and in the shower had soap sm left on them from not being touched, and the back of the fixtures on the sink was filthy. The vanity lights were not dusted, and if you take time to stand in my bathtub with shoes on, scrubbing it please take time to clean the soap tray and water valves, back plate and plunger lever. All of this was skipped in both bathrooms. The toilets still had rings and the toilet bowl drain had not been touched. There was dust around both bathroom door seals. The shower rod was knocked down in one bathroom with no attempts to put it back up. The shower curtains were not touched.

4. The dining room table is glass, water stains were left.

5. The bedroom ,,,and I say the bedroom because the other was skipped all together. Two were on the invoice. An odd making of the bed but we can overlook that as there were two blankets. The floor was not vacuumed well. There was still debris in corners. The glass lamps were not wiped they still carry a good layer of dust. The laundry basket was never pushed to the side to vacuum under. The curtains still are dusty as well as the TV, the window trim and the door trim. The window was never cleaned.

6. The kitchen. The service provider broke a 7.5" circular glass cutting board that is 23.99 on Amazon. I heard it break from the next room, I came in to find her cleaning it up. I left the room and planned to speak to her about it at the end of the service. We were on the back enclose sun room porch, when she came and told us she was finished. I asked immediately about the cut board, the most important of all things, because she broke it and she denied it. So she is either a thief or a liar so I pointed to it in the trash can. Then she fessed up. But insisted that we would have to take it up with Handy. Later she took the trash bag with her. (I insisted Handy Email me if they would like the link. It was purchased at bed bath and beyond in Manassas VA 2009 . I do not have a receipt, but I insisted that if I backed over the mailbox at a neighbors house, by no means is it up to the owner of the home to show me the receipt before demanding I replaced the mailbox.

7. The service provider cleaned the glass cook top with the same cleaner she used for the floor. Firstly that's gross. Next at no time do you use an all purpose cleaner on cook top tempered glass. The oven was still stained up with grease and she left cleaning solution residue on all of the stainless steel appliances. I asked if she was aware of stainless steel cleaner, Granite cleaner, or cook top cleaner. She said she was unaware of any of these products. When I attempted to point out the mistakes she made, she grabbed her vacuum, Swiffer, a trash bag and gloves then left as fast as she could.

My belief is the service provider working for Handy, found our home relatively clean when she arrived and believed we would not pay much attention to the details. We expect a full refund. A cutting board or reimbursement. We do not want Handy credit. I asked specifically if she worked for Handy or was she a subcontractor with her own business, the cleaning lady said she worked for Handy.

Through Handy's claims department were were offered a $20 credit towards our next handy credit. We expect a full refund as the contract was not filled.

$78.00 - For Contract Not Completed
$23.99 - For a broken cutting board, No longer in stock by Bed Bath and Beyond but attached is a link to a comparable product ( *** )

The below statement was emailed to Handy.

Unfortunately a $20 credit will not suffice for the damages incurred by the home owner at (Handy Services Booking #***).
As was stated in the claim the home owner will not except your credit, as property was damaged and this will need to be rectified. (Time is of the essence)

You are now at a legal juncture property has been damaged.

2006 Code of Virginia § 18.2-137 - Injuring, etc., any property, monument,

A. If any person unlawfully destroys, defaces, damages or removes without the intent to steal any property, real or personal, not his own, or breaks down, destroys, defaces, damages or removes without the intent to steal, any monument or memorial for war veterans described in § 15.2-1812 , any monument erected for the purpose of marking the site of any engagement fought during the War between the States, or for the purpose of designating the boundaries of any city, town, tract of land, or any tree marked for that purpose, he shall be guilty of a Class 3 misdemeanor; ?provided that the court may, in its discretion, dismiss the charge if the locality or organization responsible for maintaining the injured property, monument, or memorial files a written affidavit with the court stating it has received full payment for the injury.

At this point Handy Service will be the responsible party to (Make Whole) the home owner of Booking#

Worst customer experience I ever had with a handy service. I bought a bike and needed it assembled. I paid $75 for the guy to come out to put the bike together. And my booking was at 5:00 pm and no one showed up. I get an email from handy customer support and they said my handy professional canceled. Why did my handy pro cancelled? I never cancelled and was waiting for him to come and put my bike together and he cancelled for what reason? Then handy support says because you cancelled even though my handy professional cancelled and I never did I will be charged with a $15 cancellation fee. What????? Or we can offer you 50% of $75 for new service or send another person to assembler your bike. And then they said we will send you a check for your refund with the $15 cancellation fee. Why when I bought the service online. This company is bad business and does not understand its customers values. STAY AWAY from handy.

I’m a customer on the working end of handy. Handy is not my employer. I’m self employed and subcontract work from handy. The service they provide me is that they find the customers, and connect them with me. I do the job, they verify it, they collect the money from the customer, take their share, then deposit the rest to me via my personal debit card from my own bank.
And that’s where the problem is. I’m not getting my payment. The issue all started with the fact that the card I had given them when I signed up, is no longer active, and that bank account was closed December 8th, 2018. I didn’t realize I still had this out dated payment information in before they attempted to deposit the money.
Only now they claim that it actually went through and the payment wasn’t declined or sent back (Payments were supposedly sent Dec 19th and Dec 26th, 2018). They sent me what they Called ARN numbers for each transaction to take to the bank.
So I take the ARNs they provided me to that bank (which I no longer hold an account with since December 8th) and they told me ARN doesn’t mean anything to them. They reviewed my no longer active account and the associated card and found no Activity with them. They told me it was impossible because that debit card was deactivated and replaced in September of 2018, the account was closed December 8th, 2018, and it’s against their policy to accept debit card deposits.
I relayed all this information back to Handy’s support team. They insist that I received my payment, although I have not, and even went to the bank, which proved I have not.
We’ve exchanged about 12 lengthly emails, and they still refuse to pay me for my service, and they’ve offered no solution outside of talking with the bank, which I already did, and already told them I did. They still claim to have paid me, although they haven’t.

I signed up for a recurring cleaning program through handy. They showed for their first scheduled appointment and did an OK job. They have flaked on their three subsequent appointments but some how finagle a way in which I get charged. I asked for a refund and or to be let of my contract but they refuse to oblige me.

I booked with this company through Walmart to mount TV. They rescheduled by appointment four time in 1 week via text. I contacted company today and they told me that they were new in our area and were having difficulty finding technicians to book for their company. Every time they cancelled they rescheduled for the same time the following day.

Handy does not provide the service that they advertise.

Requested help setting up an executive desk. They have canceled every week for over a month now, cancelling the day of. Finally refunded part of my payment.

Handy is one of the worst services I have ever used. I never take the time to write reviews but feel compelled to do so to prevent other consumers from getting tricked into the same money sucking scam I did. I hired Handy for a one time cleaning service and I’m doing so they save your card info and commit you to a monthly membership that you can only get out of by paying a $99 “cancellation” fee that then puts you into a new membership for one time bookings at &25/hr. They wouldn’t let me cancel my original session so I still had to pay the full $200 for that in addition to the $99 cancellation fee. On the day of my scheduled service the “pro” cancelled 20 minutes before the service time. They automatically re-book your service for a time convenient for them and if you want to cancel charge you, the consumer another fee for them cancelling on you! If you want to speak to anyone on the phone about the barrage of hidden fees and charges good luck. The only way to communicate with them is via email at their own pace. I’ve never actually had a cleaner come and I’ve been charged over $300 for Handys services with no resolution to date.