Handy Technologies

I signed up for a cleaning service with *** and never received the service. I was cancelled on multiple times by different cleaners and had appointments rescheduled without my consent. Cleaners were chosen without my consent, and when I would try to adjust the date or time of a cleaning (which was chosen for me but handy), I was told there would be a fee. I left the appointments as is and rearranged my whole schedule to be present for the cleaners, who never showed up. After multiple attempts to get my cleaning done, I had no choice but to cancel my account. Handy charged me a $99 early cancellation fee, which I am trying to get refunded since no service on the plan was ever provided.

I've had several issues with this service, and customer service has been less than helpful in their responses.

I've had people not show up - without any notification, when I was urgently needing and expecting the services that day. Your app wouldn't allow a replacement booking until at least two days out. Which was way too late.

I've had your app completely change a booking without any notification or approval from me. I scheduled a female maid, because I knew my wife would be home alone. I only noticed you had changed the maid when I opened the app one hour before my booking. If I hadn't noticed, a strange man with a creepy photo, zero reviews, and zero repeat clients would have shown up at my door. It is BEYOND ME how you and your staff do not see a problem in this. I have requested a full refund for that booking, as well as the cancellation of my plan without a $99 fee.

December 2018 I filled out my information in order to hire a housecleaning service with *** .
*** confirmed service date and time a cleaning service would be at my home, however, no service showed up and when I tried to contact *** by email and telephone I was unable to reach them. *** has billed my credit card $84.00 each month starting in December 2018, I contacted my credit card company and they researched my dispute. My credit card company has issued my card a credit adjustment each month since December 2018. I was informed by credit card company the only way to stop the $84.00 charge is to cancel card get a new number and call all companies and give my new number THIS IS A TOTAL INCONVENIENCE, PLEASE HELP ME I DON'T FEEL I SHOULD HAVE TO THIS.

Handy sends out coupons via email periodically to entice customers to use their service. I received multiple emails of a recent promotion to book a 4 hour deep cleaning for a reduced price as long as booked by ***, 2019. When attempting to click on the link on the *** of ***, the link directs you to your online cart where you are forced to pay the full price. Upon contacting customer service, they indicated that "by the ***" actually means it needs to get redeemed by the *** and the *** would be the first day the coupon is no longer active. However, I showed them a screenshot of a mail first sent on the *** saying "today is the last chance to redeem". Despite catching the company in a blatant lie for their bait and switch scheme, they refused to do anything and said I should wait for additional coupons.

Additionally, on ***, the company sends out a new coupon to redeem an offer for a 3-hour spring cleaning for $99. Again, this new coupon doesn't work and the bottom of their email says "Your offer is valid until ***, 2019." (a date which has already past).

Finally, in the Handy app for iphone itself, there is a promotion for a 4-hour deep cleaning for $125. Again, when click on it, it takes you to your cart where you are only offered the full price with no discount whatsoever.

The company is employing the bait and switch marketing scheme multiple times which is illegal and they should be prosecuted so that other customers are not subject to his.

We hired a deep clean from Handy and paid $114.57 for a 3.5 hour deep clean. They rescheduled us twice, the first time with three hours notice, the second time with 30 minutes notice, and would not guarantee that someone would show up for the third time that they rebooked us. Each time, they did not offer us a cancellation option, and rebooked us without our consent. The second time they rebooked us exactly 24 hours later, and told us that if we altered the appointment we would be charged a fine since it was less than 24 hours notice. Finally when the cleaner did show up they did not clean the whole apartment - just parts of the apartment. In fact, when we arrived back home the bedroom (we only have one) had not been cleaned at all. The job was only half done, despite the company guaranteeing us a "deep clean" which is supposed to be even more thorough than a regular clean. Then, the person left early and did not finish the job despite the fact that we paid Handy by the hour. When we notified Handy about it (9 emails were sent back and forth about all the missed appointments and unfulfilled service), they refused to refund our payment and instead credited $67.13 towards our NEXT cleaning. We expressed very clearly that we did not want a credit, but a refund as we did not want to use their service again. But they ignored us and just gave us a credit, which we will not be using. This is despite the fact that they said they could not guarantee that a cleaner would show up at any future booking we make with them, and that cleanings can be cancelled last minute. Obviously, we don't want to use this unreliable service, and we want our payment refunded in full due to the lack of completed service, and the early departure of the cleaner. We would just like our money back, please, due to all the stress and missed appointments this has caused. After the cleaner left we had to clean the apartment ourselves.

My wife and I who live in *** at first used Handy and at first they showed up and did a great job house cleaning. I thought to myself we were very fortunate. However, what was happening was appointments kept getting cancelled at the very last minute repeatedly nonstop and with the excuse of they couldn't find someone in the area to do the job. We are reasonable folks both with professional degrees and a young child and after awhile it was getting to be a massive source of anxiety and frustration. We are new parents and have a lot of professional responsibilities and we were relying on Handy to be our cleaners. Customer service kept giving these "vouchers" that never made it to my account. What they seemed to have no problem doing however is charging our credit card twice despite receiving zero service. I will be filing a formal complaint not just a review. This is a horribly run company that doesn't display an ounce of responsibility or accountability with respect to consumer concerns. To summarize so no excuses: 3 months no service. I counted 9 cancellations that were all last minute. I found 2 credit card charges for work that was never done. I cannot find a possible excuse this company can make as it is a repeated persistent behavior despite how many times I forcefully and clearly expressed my concerns.

Handy charges fees for the service I never booked. Their app keeps booking automatically, even after I canceled it. I demanded a refund, but they wouldn't agree. After a few email exchanges, they stopped responding

I signed up for a one time cleaning and suddenly I was in a contracted cleaning service. I tried to cancel that within a minute and they told me it would cost 99.00 because I was ending th contract early. This is very disturbing and unethical. I agreed to try their service not sign up for an (unknown) amount of time (cannot even find out how long the contract is for!)

I was supposed to have my house cleaned by a Handy professional on 3/*** at 9 am. I was already charged for this service on 3/. But on 3/*** at 8 am, I received a text from HANDY that they had to cancel and they rescheduled me for 3/*** Since they canceled on me again - this was not the first time, I started to plan my day and made plans to go out. At about 9:10 am, a HANDY pro knocked on my door....I told the lady I was sorry but am on my way out, and I showed her the cancellation text I received from HANDY at 8am. She tried to explain to me that she went to another house and that Client canceled on her so she decided to come to my house - I told her that HANDY already moved my service to Monday. Now I see that I was billed for this service on 3/*** and billed again today for the Monday service - I did not receive any service and I do not want anything further to do with this company. They took my money twice and I want it back! I am also going to call my credit card company. In my opinion, this feels like a scam. Please help me resolve this and please help warn other consumers. Thank you.

You are a horrible company. You rescheduled my appointment the last minute or should I say 30 minutes before the scheduled time. Then confirmed a new appointment which YOU cancelled day before. If you cannot meet your obligations YOU should not offer the services. Anyone who books with you has to be out of their minds. NOT WORTH THE AGGRAVATION. BAD Company.

I used the app h*** for cleaning services. During one of the appointments, jewelry was stolen. After jumping through hoops, email after emails, filing police report and sending all the documents they requested, they claimed to have sent a settlement email. What’s odd is I received, responded and saved all emails, but never received this one email. I checked my junk and trash, no such email found on my end. They are scamming me and all I want is compensation for my stolen items.

as consumers who have complained that they were misled into enrolling in a cleaning plan involving recurring charges and fees when they thought they were purchasing only a single cleaning service.

I tried your service FOR THE FIRST TIME on January *** 2019. My Handy cleaner was late and broke china when she was cleaning. She offered to stay the full hour and that I appreciate but I will not continue this service as it was not at all what I expected.

I paid in full for my Handy maid and tipped her in cash for being willing to stay later. I immediately began the process of reaching out to Handy to let them know that this was unacceptable and I want to cancel my account.

On Tuesday MARCH - almost 60 days later - Handy said they would be willing to give me $5 credit for my trouble but if I do want, in fact, to cancel I must pay them $99. This is unacceptable and I will not pay $99 for a service that was not what was advertised.

I am receiving SPAM mail from Handy as they will not terminate my account and insist on asking me when I will reschedule next.

PLEASE CANCEL MY ACCOUNT IMMEDIATELY FOR FREE. I HAVE PAID FOR THE VISIT I DID RECEIVE AND I WILL NOT PAY YOU TO ENSURE THAT I DO NOT RECEIVE ANY MORE LATE CLEANINGS THAT WILL RESULT IN BROKEN ITEMS IN MY HOME.

Now I can not cash-out my pay. This is my only source of income and the App is always having issues. This time it is not letting me claim my hard earned money. I have emailed Handy and no reply. It states on the help section that if the issue us Urgent that emails are answered in minutes, but here I am 3 hours later and still no response. I am looking for my payments to go directly to my account instead of it going through Handy's portal. Because of these discrepancies, my landlord does not want to hear that I am having problems again, with my payments. If I am late again with my rent, I will be kicked out. Because of the problems with Handy's portal. Please someone help me get this company to abide what is right and by law. Thank you for your attention to this matter. They owe me Batch week Mon. Feb to Sun Feb *** for $126.00 and $157.50 for Batch week Mon Jan - Sun Jan , Its ween over a month and they haven't fix this yet, Can I have this expedited , I need my money that I worked for, Thanks

The handy cleaner didn't show up and reported having showed up. I complained to handy and they essentially did nothing, so I disputed the charge with my bank. Upon doing so Handy retaliated by canceling my account and removing the $70 in credits I had in that account. I emailed them several times about this and their response was basically there is nothing we can do. It is poor customer service and apathy.

I arranged for a cleaning person for my home. They had sent someone with no references. I was not interested in yearly contract even before job was to begin and contacted Handy app but there was no one to speak with

I hired a handyman using their service. They chose the professional. I sent information to the pro of exactly what the job entailed. Pro showed up and walked off the job. Handy would not call me and offered a credit with their company. I asked for a refund as I will never use their services again . They refuse and will not call me

Handy is advertised everywhere and it sounded like the place to go for any kind of home problem. I needed to get trim fixed in my bathroom, and they have a handyman section in their app. You write your description of your service needed, I clearly wrote "need to fix my trim." Well come to find out the guy comes to my house looks at the problem, and then says I have to get the tools to fix this and I'll be back this weekend. Well, the guy starts dodging me and I let him know I would reach out to Handy if he does not respond. Handy trying to maximize profits and not wanting to let go of any of their independent contractors, they only ban the guy from doing service for me! So you're telling me, a guy who clearly did a bad job at communicating and didn't do the job gets to keep his job and work for other people? This is insane to me, that they do not have stricter guidelines than this. Then dealing with handy, like most online companies was painful. We are going back and forth in the e-mail. I actually sent a photo of the damages, and they kept respond how they were going to send someone else out there to fix the problem. Then I see a 2nd charge, which they didn't tell me I was going to get charged twice, but they were nice enough reduce the second charge by 35 dollars, sarcasm. Me being worried about the second guy being able to do job, given the very basic e-mail responses (from someone not paid enough to care). I let them know I would not pay for both handyman, they then finally respond and say "we actually don't do carpentry work at this time". If they hired a few workers to filter key words or look at the incoming orders, this would of never have happened in the first place. Because my initial ordered started I needed "TRIM" fixed.

A $100 gift card was stolen by a *** housecleaner. The company said they could not refund the money per the contract agreement and closed the complaint. My son ordered the service for me at my condominium, and agreed to the terms.

Do not use the company Handy. They will rip you off and if you dispute the Cc charge they will fight tooth and nail to steal your money. This is directly from them "We can confirm that no service was provided on December 18th. However, we also noticed that you disputed this charge with your bank. when charges are disputed, we respond directly to your bank who then decides whether or not the funds will be returned. Hence, we suggest you contact your bank regarding the charges made on your account."

The service is on a contract--and can only be handled online. When I received my initial service, I was unhappy--and wanted to immediately cancel the contract. The work was not up to par; I did not, however have a way to share this in a user friendly way. Despite, continuously thinking I had canceled the weekly service, I was still being charged. I made follow up complaints--to no avail. Upon the continual deduction of the funds I was unaware were being subtracted---led to the account being overdrawn--for the amount of services "provided" by HANDY. And the only way they would reverse the charges is by me paying them and then they would reverse. This situation created collateral damage; to my business accounts and me. My complaint is the service is not user friendly in the case of customer dissatisfaction. I needed to express my dissatisfaction immediately and separate ties and service from Handy. The app/website is not designed--was not designed to do that. My foundation paid the price. I hope this can be reviewed and rectified.