Handy Technologies

About September *** I purchase a cleaning service through this company and I requested date and a time for them to come and clean my home. The company double booked my home and charged me twice. I was able to contact my credit card company to get the money back but had to cancel the card and order a new one per Captial one. So, I reached out to them to make a new booking since I had to cancel the previous one. So, today 10-*-2019, they double booked again and charged my credit card twice. The first one for $133.00, is what they are billing my credit card for when actually it should be $119.00, the second one shows $134.00 and they actually billed me for $144.00. I'm a Paralegal therefore, I researched and found two addresses for this company and 1 phone number. They only accept email or a voice message for you to contact them. I notice after going on to your website that they have over 287 complaints.

I worked for the company and they charged me fees for a house I was suppose to clean but the customer was not home. So they stated they could not
Prove I showed up to the location. I emailed them asking for a phone number to speak with a manger but they have failed to send me one

Handy is a rip off and the reason u can’t contact any live person, because they know what there doing is wrong.

Handy doesn't have a phone number to resolve issues.
I have been object of different issues, for example a customer had an automatic gun over the counter of the kitchen and he pretended that I clean the house, I went of his apartment and reported it, he lied and said something different and handy charged for me a fee. Now I am receiving another fee for a supposed missed job, but I don't have information about of it and neither also defense. Handy pays for 4 hour of cleaning $49 but they charged a missed fee for $50. I have been forced to work with people with drugs in his house, with guns and that lied and don't offer evidence however Handy charges for me expensive fee. I did a claim because asking if handy does background check for clients and they never didn't give me a response. They expose their workers to any kind of circumstances and don't consider the security of the workers, and moreover penalize the workers with expensive fee.

On April , 2019 we hired Handy to install a tv wall mount. on July *** the gave loose from the wall causing the 65" TV to hit the top of the fire place and shattering the screen bent the wall mount and let 2 large size holes in the wall. I have reached out severa times with out a proper response. They sent someone out on July , 2019 to do a minor repair wbut when the installer arrived he stated that this was a complete repair and the drywall would need to be replace in other words not a simple repair. I have been reaching out to Handy with no response as to who and when will the hole in my wall be repaired and when they will replace my tv.

Booked a handyman to meet me at our lakehouse in *** on a Saturday morning. Got a notification that the appt. was cancelled 2 hours before the appt and as I was driving to *** from Chicago. They automatically rescheduled me to Monday. When I would no longer be in ***.
I expressed my displeasure via email and was told they rebooked me for Sunday, but couldn't be sure if someone would actually show up...? They also gave me all of $10 to compensate me for the inconvenience. I found someone on *** to come out on Saturday and complete most of the projects.
Luckily an individual showed up on Sunday and did a great job. No complaints about him, but plenty about Handy. I only had a few projects remaining so he stayed for 3.5 hours, instead of the 5 that were originally booked. I still paid the full amount for the 5 hours, but did not try to make up the difference as it was not this guy's fault and I was sure they would take the money from his cut. I also didn't want to deal with Handy anymore.
However, they did not put the $10 towards this service on Sunday, but "the good thing is the $10 will be applied automatically when you book a new service!" NOPE.

I have been so frustrated and disappointed with this service. I scheduled a home cleaning for 4 hrs worth, paid extra for fridge cleaning and got ziltch. Toilets were not cleaned, the fridge was not cleaned, the furniture not dusted, floors not swept. Complained and was told they were sending someone the next day (without my permisssion). Told them I could not do next day and they scheduled 2 days later again with asking m! They charged me for both replacement rescheduled that was supposed to be a redo at no charge! Had to wait 6 days for my account to be refunded and that was only after fighting with them over it. Then I get charged me again for the replacement session! Charged 4 times for a service I never received! Then they tell me if I cancel I get a $99 cancellation fee. I need to go into their line of work to get rich.
They finally rebooked me for today. I took the day off from work. I get an email cancelling my appt 1/2 hr before my scheduled time. I try to call and of course there is no phone #. I email and chat and they tell me there is no way to talk to someone and disconnect the chat. What do I do?

Greetings,

Handy Technologies offered a discounted rate for the first 3 hours of cleaning service. However the provider never showed.

They now want to not honor the original discounted price and charge me more for the next appointment.

They now claim I will owe an additional $36.00 and that they will charge my credit card the day before so I would have no recourse directly with the company if they fail to show again.

They claim that their service is contractually for 6 months, but now it appears to me that introductory offer was to scam me into signing up for their 6 month service. But they appear to never intended to honor their introductory offer.

I am saving their emails to me if copies are needed.

Please advise what my next step would be.

Thank you in advance for your assistance.

I registered for a plan for 6 months and the cleaning showed a coupon applied. The first cleaning was done not 100% to my satisfaction but ok, since there was only one person sent who did a good job but needed 4.5 hours atleast to finish the work while I had to ask her to leave in 3.5 hours.
After that my next cleaning started showing up a higher price and that's when I realized that the way they display the discounted price and coupon only applies for the first cleaning to show a competitive quote and all subsequent cleanings are higher priced. Now, I am trapped as they are asking 99USD cancellation fee. My previous cleaners were much more efficient and hence busy and that's the only reason I gave handy a try but I am really annoyed at their business practices.

Handy cancelled scheduled cleaning appointments on the same day at least 4-5 times in a row. Finally they gave me so many "credits" that I was told by 2 customer service agents (CSA) that the system was showing about $80 for the cleaning and because I had $73 in credits, my cleaning would be $8.62. I literally replied in my email to the Handy "I will accept the cleaning for $8.62." I called back a day or so later to confirm my appointment and price. A totally different CSA confirmed the system charge and that I would only have to pay $8.62 for the cleaning. After I received the sub-par cleaning (rooms missed, garbage left), my card was charged almost $150. When I complained, they kept responding with convoluted math, which I couldn't follow, which I am sure they do on purpose. I wrote that I made that appointment only because of the discounted price they were giving me. Otherwise, because of all of the cancellations, I wasn't going to do any more business with them. Finally they sent a message that stated they were sorry that their "employees gave you bad information" but I still had to pay the full price. (Also almost every service person who showed up, told me they were ripped off by Handy's "accounting" methods. Some came and worked for me directly.) I told Handy I had never heard of a company making a mistake, then leaving the client to pay for their error. I went to my bank, lodged my complaint, including all of the emails from myself and the 2 CSAs. My bank refunded my money in full before Handy even had a chance to tell a lie. Their only "retaliation" was to close my account, and had the nerve to state that it was because I complained to my bank! So they make a mistake, but if you complain, they take their marbles and go home! Good riddance. I don't know how these people stay in business.

Terrible Customer Service. Their cleaner damaged my carpets. They originally said they would repair the carpets but then when it came time to releasing the payment for the carpet cleaning they said they would no longer honor their original promise. TERRIBLE SERVICE !!! UNETHICAL.

1. I paid Handy to install 5 ceiling fans, all paid for in advance through the military ***.

2. 2 - could not be installed because the proper wiring and no electrical box was present. (No work was done so this should be refunded, None received)

3. 1 dining room fan was installed and the entire fan/base and all moves dangerously wild all over the place, can't use it at all.

4. The installer improperly handled the new out of the box ceiling fan fro my Family room and damaged the wiring and refused to
wait while I retrieved/exchange a replacement. He promised to return but never did, leaving a hole and exposed wires hanging
from the ceiling.

5. The bedroom fan was completed, no problem.

There were 2 servicemen sent to my home to install the ceiling fans, one completed the bedroom, while the other made a disaster of my dining room and Family room. I have sent numerous messages, using the Handy help platform at one point they said that they would cut me a check for the two non-installations but I have heard or seen a check. They also lack the capability to insure and revisit their work because whoever they contract with may be from out of the state or from a very long distance. The one serviceman who messed up kept complaining about a 2.5-hour drive to get here and his kid's baseball game. I have paid very good money for bad service, one that does not follow up on work done. Please refund my money for 4-ceiling fan installments so that I can get the work done, I have kids as well and this is very dangerous for them

I signed up with Handy for Home cleaning Service. The Handy Pro showed up on June , 2019. She left more than 60% job incomplete and promised me that she will be returning next day and complete the job. I agreed that she could come back the next day. She said she needed a 5 star rating in order to get paid, and I did so because she had been polite. She never returned and she blocked my phone number. I wrote a complaint to Handy and they offered me a $20 credit towards my next service. I requested either a full refund or that they send someone to complete the original job. They offered me an additional $60 credit which was not satisfactory.
Then I complained to my credit card bank and they launched an investigation. Also, Handy disabled my ability to login into my account. I attempted numerous times to change my password but their system gives me error that I am not providing correct login info. So I have no ability to cancel the service. I had written emails to them for this issue, and stated on June ***, that I wanted no further service, but never received any response from their side.
I did not receive any response from Handy and they dispatched another Pro to do the cleaning on June . They also Charged my account. I refused the cleaning service and Pro left without doing anything. Since Handy had already charged me, I complained to my Credit Card company to dispute the charge and to prevent Handy from going into my account. Handy wrote the credit card company that the charges were legitimate and the credit card company reapplied the charges.
Handy NEVER RESPONDED to my complaint of not being able to login and Request to Cancel all my future bookings. They again sent a Pro to do the service on July ***. I refused to take the service and the Pro returned without giving me any service. Also this time Handy was Unable to process any payment from my account. Now Handy is writing me threatening emails to clear outstanding balance or they will be sending it to a Collection Department for further action.
I seriously need help from such kind of scams.
I recently realized that I am also missing some valuable jewelries and had awkward feeling that it might be stolen by the Handy Pro who previously performed the service. However, I do not have a way to prove it and it also several days passed so I am not sure what to do.
HANDY do not have a way for a consumer to reach out to them through phone or other medium beside emails. They also ignore many of their emails. I urge all New Yorkers and every consumer to refrain from dealing with such scammers.

*** Handy Technologies has already being charged by Government and Action is taken on this company in some state. Below is the link to review this

False Advertising the company claims "Guarantee" their services if a customer 100%. This is a false claim. I have tried to contact the company several times to honor their claim. What is not advertised immediately to the customer is the contract nature of the services. When I tried to get out or make adjustments they threatened to charge me $99 and held me to 12 months contract, when I was clearly not satisfied with their services. I've tried 4 times now. The people that are sent over to do the work, are not professionally and continually complain about the company not paying them enough to work. Instead of the job getting done the service providers are extremely unprofessional and walk out. The company does provide any customer support telephone number so it is virtually impossible to contact. When contacting customer support it is impossible to get the same representative.

My husband contacted by phone with Handy for cleaning service 2 times per month. My complaint is that Handy charges your card the day the service is supposed to be done even when they don't have anyone lined up to provide the service. The original agreement was for service on Saturday. When Saturday came they had no one and rescheduled for Monday but still charged my card for the Sat they should have been here I let that go because someone did come on Monday and did a good job but the practice continued. Someone was usually home so that still was ok Then the price agreed on went up and I was charged
15 dollars for rescheduling for a job because I thought the fact that the job should be later rather than earlier since it was only scheduled for twice a month. In my view we would paying more booking than was agreed to. I budget my money for the month so that is why I rescheduled. I sent emails to question these facts and never heard back It could have been sent to the wrong email I can't really say for sure so I then heard you could get a quick response using a facebook chat but no response Called the number listed on my Discover and it was an instruction to go on the internet. send a Email Again tried to no avail. Tried facebook again and got someone but she did not want to hear my complete story and referred me back to I don't ever know I need to add my husband and I are elderly and have difficulty with the newer way to communicate and all we wanted was to speak to someone to sort all this out but due to the lack of interest to work this out we contacted Discover and told them not to pay anything more and they agreed since they said it is illegal to change for a service before it is done

This company is so crooked. I booked help to install an ac unit. After reading reviews, I cancelled. They sent a frail senior man that could not even lift an ac unit, after I cancelled!! They then sent me an email saying they have no proof of my cancellation and they will charge a $15 fee. I told them that I will dispute that charge because I cancelled 3 days prior to booking. There is only a fee if you cancell 24 hrs before he comes out.

I booked a service with handy.com on july ***. I utilized &87 worth of credits I had with the company from 2015 towards my service. At the payout confirmation page it showed I would be charged $12. To my surprise I see a charge for $99 on my credit card that has now cleared. I have contacted handy through email as there is no phone number. Handy has blamed me, told me I am being dishonest and further took it upon themselves to “refund” me the $87 on an expired bank card from 2015. Handy then told me this was now my problem and that I better contact me bank. I have asked repeatedly for my money back being $99 plus $87 and handy will not provide me with a refund. This company against my request refunded a nonexistent bank card in addition to over charging my current credit card. This company is fraudulent and takes advantage of customers by not providing a customer service phone number.

NEVER EVER USE THIS SERVICE, $200 the guy was an hour and a half late and he said he didn't need to be professional due to the fact that Handy didn't pay him enough. He tracked black mold in my apt, broke my AC unit and left before the job was done. Handy has no way to report anything other than *** (seriously, this is true.) The CX is disgraceful given the fact that their contractors are in their customers HOMES. It's nothing short of cowardly. I don't know who is on the other end, but never, ever use this service. Seriously you guys, I'm happy to sink my $$ into a quality product, but this is NOT it.

I had a booking for move in/move out cleaning service today Friday 7..*** from 10am - 5pm. The pro was supposed to be Gina R. phone number . She initially called me Thursday evening from 8:02 - 8:37pm (with phone records to prove it) to see what needed to be done in the house. She proceeded to tell me how some of the work I had already told the company about and existed in my notes was extra and would cost me more money. The conversation then progressed to how frustrated she was with the company with an unprofessional tone and language then asked me how much i'm paying for the service. When she found out that I paid $283 she began screaming on the phone and continued to urge me to cancel the booking so that I can pay her $200 upfront instead of the $140 Handy was paying her. When I refused so that I can keep the satisfaction guarantee and benefits of background checks/info on file she never showed up. This was a service that was needed in the house today as I have clients moving into a dirty home tomorrow all because of Handy's unprofessional employees. I have called several times to try and get in touch with a human being to help me resolve this issue because I believe more than just a rescheduling is in order as Gina now has my address on file and all of my information while I have none of hers. As I go to file a police report in case her unprofessional behavior takes her to a place where she decides to approach my home I have no valid information and am forced to provide handy as the company responsible. In a strong effort to express my concerns and troubles I have contacted the booking department several times to kindly ask if they can help me in any way possible whether it's transferring me to a customer service representative or some sort of supervisor that can help, Jolene the floor supervisor in the booking department employee ID so disingenuously, unapologetically stated she could not do anything to help. After I explained to her three times that one of her employees had told me they can at least write notes on my file for me to reference she said she would have to reprimand all of her employees for stating that and forcefully jotted down prospect notes on my file. The notes and call took place on 7..*** 2:20pm. As you can imagine my frustration is now beyond the fact that I have been charged for a service I never received, beyond the fact that you have employed such an unprofessional individual who went as far as to use profound language and urge me several times to cancel my service to give her cash in her hand, beyond the fact that I am concerned she has my personal information, beyond the fact that Jolene as a supervisor was so rude and could not show any empathy for my situation to help with the smallest gesture possible, beyond the fact that Handy only employs humans to book services and take people's money yet has no employees to resolve issues speaks mountains that will have to be reported both legally and with the media. I implore whomever this falls onto to find a rapid and satisfactory resolution by calling me back at to ensure my money is not only refunded and Gina has consequences to her actions but also continue to find ways to make this right for everything that has gone wrong

I have had numerous problems with this company and its service. I scheduled a series of monthly house cleanings from them starting in mid-June of this year (2019). By scheduling six cleanings in a row (one per month for six months) I was offered a discount for each cleaning. The first cleaning they charged what they said they would ($80.70) which was supposed to be for a three hour cleaning. The cleaning person arrived half an hour late and only cleaned for 2.5 hours before leaving. The cleaning was substandard. I have received much better cleanings in the past that only took 1-2 hours through other companies. When I complained to the company they gave me a $5 credit.

On 7//19 the company emailed me that morning saying they had scheduled me for a cleaning that same day at noon. I did not request the cleaning be on that day or at that time as I was out of town. The previous cleaning I had scheduled was on a Tuesday, so I have no idea why they randomly scheduled this one for a Monday. If it would have been on Tuesday again I could have made the appointment work. I canceled the appointment but they still charged me $109 which they took directly from my bank account through my debit card. This seems outrageous to me and is not even the original price of $80.70 which with a $5 credit should have been $75.70 if I had even received the service, which I did not.