Handy Technologies

This company has taken our CC information and created TWO accounts with it TWICE. I asked them to resolve it and to refund the service that was not completed and they said they could do it so they offered me a cleaned for 50% off then proceeded to keep the second account and continue to charge us upwards of $500 AGAIN for services that WERE NOT preformed. This company should be put out of business for how often this seems to happen to its customers!

My problem is not with the professionals that they send out to do the work. My problem is with the fact that they charge a lot of money and then pay the professionals who do a full days work a minuscule amount and keep the rest for the company.
I have used Handy in two cities because I have two homes. I hired a handyman in California, and he was excellent. He worked for 5 hours and they charged me $250. I found out after the fact that they paid him $75.
Yesterday I hired a housekeeper in Texas to fill in for mine because she was sick. She worked for 7 hours and they charged me $250. She received $72 from the company.
That is horrible. They do nothing more than field an internet request, forward it on and the professional does all the work. I will never used Handy or ***, the sister company again. They have the same policy. It is a terrible policy for their employees.

We would actually give this company 0 if that was an option.
We booked installation of 2 ceiling fan to replace our old ones through ***, ***. The appointment was set for 4pm on a 01/14/2020. There was no mention of a window of time for the technician to show up. It was 4pm. We waited for the tech until 5pm. While we understand things can happen on a job that cause a tech to be late for the next appointment, a phone call would go a long way to appease the customer. We called the company. The customer service rep was unable to contact the assigned technician, but advised us there is a 2 hour window for the tech to come, so we should give him another hour. We waited until 6pm, then called the company again and asked to cancel that appointment. The rep (different than the first one we spoke with) apologized and advised there is a 3 hour window of time for the tech to come. (Obviously they tell you whatever fits the situation to make the company look good.) We didn’t want to wait another hour, so cancelled the appt and were given a new appt 01/20/2020 at 8am. We were offered a $50 refund for the inconvenience; the check was to arrive in 1-2 weeks per the email we received to cancel the old appointment and confirm the new one.
The technician and his helper arrived on Monday at 9am; he had to travel 90 miles, so the time delay was understandable. The technician was very competent and his helper expedited the process by assembling the second fan while the tech installed the first one. The project was finished about 12:30pm, so it took about 3½ hrs of time. We were pleased with the technician, his helper, and the finished installation.
We’ve wondered if the first tech had shown up at the end of the 3 hour window (7pm) on the first appointment, and it took him 3½ hours or more to complete the installation, just what hour of the night would he have finished. If that installation takes a minimum of 3½ hours minimum, it should never have been scheduled at 4pm. The company has little consideration of the customer’s time.
The promised $50 check did not arrive within the 1-2 week period, so after the 3rd week passed, we emailed the company again on 02/06/2020 to inquire about it. They apologized for the delay, but said they would send “another” check right away. We gave them a post office box to send it to, thinking it would be more secure. The email said the new check would arrive in 1-2 weeks.
Again we waited 2 weeks without receiving a check. We emailed them again; again they apologized. We asked to have the check overnighted to arrive early the following week. Today is Thursday and the check has not arrived. This company has a 100% money back guarantee. we’d hate to think what might happen if the installation service had not been satisfactory and we had requested a total refund. We just don’t think it would ever happen. This company is a joke. Avoid them at all costs.

This company is withholding my earned money without sending me a reason I have sent numerous of messages and no one has replied to me.

I have been with Handy Services for over 2 years I have a cleaning person monthly and had the same credit card on file since I started. I took off my credit card last month and put another card then after last month's service I put my old card back on and when I did that a $50.00 charge was put on my account. I emailed Handy too was for and they said they were checking the card. I said I put another card on and that did not have a charge on it why this one? They could not answer me so I asked that some one call me. They said someone would and they never did I emailed almost everyday and no one called. Finally I tried today 2//20 and some called around 2:00PM pacific time. His name was Keenan he would his last name. I asked him about this and he says the system automatically does that for the cards so I asked why did it not do it for the other card he said he did not know but it is in the policy and it does not matter how long you have been a customer with them.
He would not let me speak to a supervisor he said he was the highest point of contact. He was extremely nasty and I said I wanted to speak with a supervisor and he said I am hanging up now and proceeded to hang up on me. Is that the way Handy does customer service?!

Absolutely unprofessional. Lowe's should drop them immediately. Purchased a ceiling fan from Lowes and paid over $150 for installation. Handy rescheduled the installation 4 times and still couldn't complete the job. I eventually contacted Lowes and got a full refund.

Working directly with customer and changed cleaning schedule from Friday morning to Saturday morning. Handy Technologies, charged me $50 dollars for not cleaning Friday instead of Saturday. I cleaned Saturday and received $12.00 payment, which included a $5.00 tip and $3.00 charge for early cash out. So they paid me $10.00 for 4 hours of work. I should have been paid $60 + 5 for tip by customer, for a total of $65.00.

I had signed up for 4-hours cleaning service (Booking ID: ***) for my new 2 bd apt to be started on January ***. It was the day I was moving from my old 1-bd to the new one on the same apartment complex and I considered to clean my old apt instead of new one (cleaning plan was ordered for bigger apt anyway). As long Handy does not provide any phone number to resolve the issue in advance I was going to discuss it directly with the pro once she arrived. I had been packing my stuff in the old apt so I texted her asking to come to old apt which is literally next door to the new one. Rachelle arrived 15 minutes late and called me and I kindly asked if she can come to next building. No need to say I was absolutely ready to meet her on original address as well, and new apt needed cleaning service too. She did not declined my offer, she did not ask me anything, she just said "OK" and then disappeared, ignoring my texts and calls. When I walked back to the new apt in 10 minutes after her call nobody was there. Total scam. Handy charged me $80.94 for nothing.
I requested the refund and they denied.
Furthermore Handy insist their cleaning plan must stay in effect while they totally failed from very beginning and no plan ever had started. They are going to charge me $99 cancellation fee. Seems like both Handy and its pros are good only in charging for doing nothing. No need to say I do not need any services from such an unprofessional company and I refuse to pay them for nothing.
The day Handy failed to provide the service was my last day at old apt, so I did not had a chance to clean it with anyone else, and management charged me $688 for replacing the carpet which was supposed to be cleaned up during missed service.
I think Handy is responsible for that as well. Their failure to provide a service have lead to significant damage for me.
If the issue will come to the court I am going to charge Handy for that damage as well.

A cleaning was scheduled on January *** 2020 at 10:00. A notification was received from the cleaner at 10:00 am of their arrival. A second notification was received after 1:00 pm notifying me that the cleaner was unable to gain entry as no one was home. The apartment complex has a main office with a key ready to provide the cleaner entry, as has been practiced during the last 5 cleanings with this service. I notified customer service that I would appreciate a refund as I was not notified during the period of the cleaning from 10-1 of the inability of the cleaner to gain entry, and was told in reply that I will be charged the total amount, $90, plus a $15 charge to cover their commute. This is unacceptable, and I would like a refund applied to my account.

This company is a sham. Lowe's Home Improvement uses them as a contractor for garage door opener installation. The Handy contractor never showed up. Handy just gives you a run around and does nothing to try to make it right. There is absolutely no customer support. Consumers cannot take off multiple days of work for incompetence, yet that is what Handy expects from anyone that uses them. Do NOT use this company for anything if you have any way to avoid it.

So disappointed in Handy Cleaning Services. I would not recommend to anyone. I had attempted a weekly service and experienced multiple issues. For starters they have forgotten about their customer service. There is no accountability or adequate response for cleaners who arrive late, ones that do not show up or just do a bad job cleaning. I have been working really hard to receive a refund for over $1000 of service that was not even performed.

BUYER BEWEARE!
I scheduled to have a cleaning this morning and the person never showed up. Strangely I was told my address (which I know was entered correctly) literally showed up as an m on their website. There 100% was a glitch in the system if that happened because that isn't even an actual address anywhere and I have never had this issue with my address anywhere before! The lady contacted me to tell me she was going to be late at 6:43 a.m. before even having an issue with the address. That was ok with me at first. She then contacted me to tell me she could not find my address and was taking a bus to get to my house. There are no buses that go to my house. She would have to walk quite a distance to get there. Also how was she carrying cleaning supplies? It seems they do not even know who they send to your house. I requested 4 1/2 hours of cleaning. I gave her my correct address and she still didn't make it to my house. They are now telling me I can re-book and they are offering me a $79.89 CREDIT to my account so I can use their services again. This is for HALF of what I paid. The woman was literally messaging me telling me she can't find the train! There is no train that goes from where she was to where she needs to go and she is being paid for a job that never happened. This is the absolute worst service and I HIGHLY RECOMMEND YOU GO ELSEWHERE FOR SERVICES!

Hi,

I signed up for *** to clean my apartment at 07:39am PST at 09:22am PST I tried to canceled my subscription because I no longer needed their services. I got in contact with them at 11:13am PST and they said my account has been deleted and no further charges will be applied. Now their tell me 11:25am PST that the cleaner is still coming at 03:00pm EST and that I need to pay for the services because I never canceled the booking even though I canceled my subscription.

Shame on this company. I ordered a Mongose childrens 16" bike from Walmart. This company cancelled at the last minute on Saturday, 12/. Reason ,,,"THEY RECEIVED A PRO CALL". I am not sure what that meant, but they agreed to come and assemble the bike today. Once again, they have cancelled. And offered 1/*. This means my sons bike does not get put together for christmas. Not Nice At ALL. The only listed phone number answers with a hello and a denial of being associated with these scam artists.

The cleaning person texts me on the Handy app the day of the scheduled cleaning, stating that she can't make it - has to cancel. I try to reschedule a cleaning for another day and the app says it will charge me for the booking I never received. I contact support. They say the will refund the money. Not only did they not refund the money, but they charged me again, five days in advance for the new booking. I contact support, they tell me now they will only refund 50% percent of the booking they cancelled and I will receive that amount after the new booking is finished which they have also charged me for. So basically, they charged me twice for services I never received with the promise that they will refund 50% of one of the bookings (which they cancelled) after the service of the new booking is complete. Really!?

I don't think so.

I contacted Handy through the website for cleaning services. Provided information to start the service but did not agree to start a contract for continued service of any term. Cleaner did not show not show up after two hours and when they called finally I told them to cancel the service totally. No need to return. I am getting charged $60/ month since May and randomly I get text messages indicating a cleaner is on thr way. The cleaner comes, never has cleaned and yesterday the person sat in the driveway 30 minutes then left. I have tried to contact them via email without success, have tried to respond to text without success and there is no phone number.

A cleaner case over to our home and did a fine job cleaning the house, BUT she used a cleaning product on our marble shower which left the shower streaked and ruined to the point where we need to have the marble honed and refinished which will cost $600. We tried to call Handy, but you will NEVER get to speak to a customer service rep. We emailed Handy about the issue and they didn’t respond until 36 hours later saying that they would investigate the problem. We sent pictures, a quote from the stone cleaner, etc. Handy didn’t respond for another 2 days except to say “we’ve investigated the matter and we want to offer you 25% off your next cleaning” That offer is also only good for 48 hours. So A: we now have to file a homeowners insurance claim for the $600 in damage and B: Handy seemingly has ZERO LIABILITY for a blatant and costly mistake. DO NOT USE THIS COMPANY. HORRIBLE EXPERIENCE.

I hired Handy to clean my small condo. The cleaners did a terrible job. They arrived late, left early, did the bare minimum, and did not properly mop the floor, leaving visible mud and dirt in several places.
When I contacted customer service and sent pictures, the Handy customer service staff were beyond dismissive. It was clear they weren't actually reading the emails. That happiness guarantee is total .
Currently fighting with this company to get out of a 3-month contract without a penalty. (So far, they refuse. I don't even think they read that far in my email, to be honest.) There is no other way to contact them if you have a problem.
My suggestion: skip Handy and hire a local cleaner directly. The cleaner will keep more of the money, and you will avoid the giant rip-off that is Handy.

BUYER BEWARE
HANDY.COM is a scam. This is a business taking advantage of consumers . Initially you are taken in by a “deal” which is attached to a monthly subscription. If for any reason you are unsatisfied and want to end your subscription, you are charged $99 no matter what. This is obviously how they are making their money. I wish I had read the reviews before signing up. Mine is sadly a similar experience to most.
There is an EMAIL ONLY customer service department. I’ve requested a phone call from someone or a phone number to call. NO RESPONSE.
They say they pride themselves in getting back to people with concerns in short periods of time. This is NOT TRUE as it is INCONSISTENT.
They say they take concerns seriously this is a LIE.
I have had the worst cleaning job ever. I even tried them twice, shame on me.
Our oven worked before the “5-star pro” KIRK (only partially!!) cleaned it. immediately after he said he was finished, it did not work. We have already had one person try To repair it.
The cleaner sprayed something throughout our entire apt that has a strong and unpleasant smell .
The spray left a film on the carpets and it dulled our wood floors. It was so thick his SHOE prints were left throughout the entire apt. ( we don’t wear shoes in our apt, we’ve never had someone wear shoes while cleaning)
The bathroom floor was not cleaned, fingerprints on mirrors, the tub dirty.
The kitchen sink was not cleaned. The carpets not vacuumed. The sheets and towels that were to be folded, were “balled up” and stuffed in the linen closet.
Items were rearranged on surfaces that were not cleaned.
I came home after a long day of work hoping to walk into a clean apt, and started cleaning floors, the children’s bathroom floor and tub and refolding all the linens. I had to swiffer the floors of the entire apt and the film and smell is still present.
I asked the company to send someone to clean the apt properly the next day as they pride themselves on making it right . NO RESPONSE.
Even though it seems you are able to choose and schedule a “pro”, you have no control over who shows up until that morning!
I’ve been charged for cleaning services I didn’t receive.
I was charged a fee for supposedly changing my booking in under 24 hrs which was NOT accurate.
The cleaning is beyond awful and the customer service vacillates between
horrendous to non-existent.

Horrible company. The "pro" never showed up to assemble the furniture I ordered.