Handy Technologies

Handy is a complete scam

1st "cleaning"

Pro was super late, obviously only spent about an hour cleaning my apartment. She notified me hours before that she didn't have any means to clean the floor. I went to the store beforehand specifically to buy a mop, bucket, and cleaning supplies and they are still in the packaging. the majority of my apartment is a concrete floor and the entire floor was never touched. It is filthy and it was the main reason I booked with handy.

On top of that, My dog walker texted me at 2:30 (long after the pro shouldve left) saying the key to my apartment was not in the lock box. I obviously freaked out about this and tried to contact the pro but the handy app was not allowing messaging and I was only getting an error message. For over an hour. I ended up having to cancel an important work meeting to try to sort this out, fearing for my dog and my apartments safety. Finally, I was able to get through using the handy messaging and she said she forgot my key in her pocket so she went back to return it.

This was a horrible experience. on top of this all, it took hours for their customer service to respond to my report. They claim it take minutes to respond. Thats a joke.

I was out of the money I spent walking the dog, out of the money I spent to have my apartment cleaned, more inconvenienced than I was before I booked with handy, and I still had a filthy apartment.

2nd "cleaning"

mediocre at best. no possible way the pro spent 3 hours cleaning the apartment. My entire floor was left untouched and sticky. I live in a studio apartment with no carpet - the floor is the whole apartment.

3rd and final cleaning

notified last minute my pro was unavailable, leaving me with someone that was "new to handy" and had only a handful of completed cleans. such a joke! would've cost me money to reschedule at this point so I just cancelled my plan and called my credit card company to block Handy as a merchant. I noticed no less than 25 attempted charges to my card over the next week and then found out that Handy got a hold of my new credit card number (that I had yet to receive in the mail) and charged it 99 dollars.

Its one thing to provide a service that is less than what was advertised. Its another thing to provide a service that's less than advertised and then double down and charge people more money for not wanting to continue paying for something that they aren't getting.

All said and done, I received a $42 and a $20 dollar credit, but that was certainly not sufficient remediation considering all of the above. It says something about Handy's customer service policy when their employees are instructed to cite the cancellation fee as a threat in response to a feedback survey.

I shouldn't have to pay a cancellation fee when the services I received were not what I signed up. Not once did Handy provide a trustworthy, satisfying service so at the very least I shouldn't have to pay 100 dollars just to save myself from continuing to be ripped off. I have never had such a horribly experience with a company.

This is literally the WORST COMPANY ON THE PLANET. WHAT A SCAM!!
They made me reschedule assembly services 3 SEPARATE TIMES and then canceled 90 MINUTES BEFORE THEY WERE SUPPOSED TO SHOW UP. Apparently their "pros" can "withdraw" from a job up to 10 minutes before the start time and they can't call anyone to fill in, so the odds of anyone actually coming are slim to none. They need to be SHUT DOWN.
They have NO phone contact information so the only way I could even talk to someone was getting *** to call them for me and the people I talked to were absolutely USELESS.

Scheduled a deep clean, the person was dropped off at my house with a broom and dust pan and a few cleaning supplies. I asked him how he was going to vacuum and mop the floors and he couldn't answer! Total ripoff never again!!

I pay $163 for 4h of cleaning. Today the cleaner came 11:29-1:47pm, about half the time. When I contacted customer service, they offered only $20 credit. That is unacceptable.

is a referral service for so-called vetted professionals. They advertise your initial house cleaning for $39. Then they charge $56 to your account for the extra half-hour they feel that you need to get your house clean. Girl showed up at my house spent an hour and 20 minutes clean one bathroom I'm not a filthy person it was just a regular bathroom. After three and a half hours she announced she was ready to leave. My house was still dirty - please see pictures. When I told her I would not give her a 5-star rating she told me she was proud of the job that she did that I was a *** and that she was a mechanic not a maid. When I contacted the company via email as they do not speak to you and do not offer a phone number they offered me $20 off my next Stellar cleaning. When I canceled the service they charged me $100 cancellation fee. This company has ripped me off they did not provide the services for which I paid albeit more than I agreed to. I was insulted in my own home. My home is still dirty. They did not offer to send someone to actually clean my house. They will not respond to me other than via email. And then when I try to cancel my contract they add insult to injury and charge me an additional $100 because I don't want to continue to be treated this way.

I signed up for cleaning services through Handy. I let them clean my home twice before canceling. Both experiences were not satisfactory. I canceled my service and was then charged a $99 cancellation fee. Handy did NOTHING to make this right, or even offer a free cleaning to make up for the issue. They were unfriendly and not helpful. I will now have to dispute the $99 charge through my credit card company.

HORRIBLE customer service!
Scheduling errors over and over.
Do NOT use them!

This company has rescheduled my cleaning services 2 times at the last minute with each cancel at 930 AM and my appointment time has been at 1030 AM EST each time. I've emailed them at least 20 times since trying to use them about different issues and they have yet to respond. Someone from the company called me to set up a service plan about 2 months ago, got my payment info, demographics, etc and I've NEVER heard a human voice again. I called the # that called me for this info but to no avail. After they rescheduled today, I cancelled my service plan and they charged my card $99 and have NEVER offered not 1 cleaning yet and have NEVER been to my home. The only way to contact them is via emails. There is no phone number to talk to anyone nor have they ever responded to my emails. I live in a rural town called Philadelphia in Mississippi and I asked them on the phone did they service my area since the corporate office appears to be in NY and I was told YES but no was has ever been to my home nor I have not been able to talk to a human since day 1 about 2 months ago. I want my $99 refunded to my card, I do not want this company to charge my card again and I want all my personal info REMOVED FROM THEIR ACCOUNT ASAP. I can't even get anyone to to help me with deleting my sensitive information.

Thank you for your help and I look forward to hearing from you soon.

On 5/*/19 I hired a Handy Professional named Pearl as part of my current biweekly cleaning plan for $64. This was the first time I was using Pearl and she had a rating of 4.6 out of 5 which seemed OK. I also paid an extra $16 to have my interior windows cleaned. Lastly a $3 "trust and support" fee was also paid. Upon returning home I noticed that the windows were not cleaned as requested, the shower was full of water on glass door and mirror, the stainless steel cleaner was not used on fridge as noted in instructions. Handy responded to this poor rating with a lousy $20 credit to be used on a future booking. Subsequent to this complaint I noticed that an entire canister of loose change was also emptied which I keep within a closet. The approximate value of the change totaled over $90. I have not had any other visitors within my apartment since this 5/*/19 booking which leads one to believe the probable cause was directly correlated to this Handy "professional". Lastly, I thought I would give the platform one more attempt today 5//19 by selecting one of my previous trusted Handy pro-team professionals. The professional was confirmed for today at 8am up until 11pm last night. At 5am this morning the selected professional was swapped out with someone else who had no reviews/past experience and without letting me know in a timely manner. The Handy platform also does not let you change/cancel an appointment within 2 hours of a booking. Based on my last experience with someone new I was frankly concerned for my safety and decided to cancel. In addition I have also canceled my entire cleaning plan with the platform due to these instances. It is shameful that such construed and dishonest business practices are carried out on loyal customers. I will never use this service again.

This company totally scam to me. I requested a three hour post move out clean on an empty house with three specific tasks to be performed. The before and after pictures of the house are identical as I don’t believe the cleaner either showed up or attempted to do the cleaning as requested. After contacting the company via email, the only way you can contact them, I sent the pictures to prove my case and They have not responded in four days.
I tried to get back on to the website to Follow up on my existing complain and all it does is open a new one. It’s a circular game they play and I am not playing!
I will be contacting my credit card company to reverse the charges as I have no other recourse.

These guys send out false email ads.
The promo reads “$39 for your first 3 hour cleaning when you sign up for a plan*” But when you go to book the service here is what the billing looks like:”Biweekly Cleaning Plan,Minimum 6 months May 22, 2019 @ 3:00 pm
4 bed, 4 bath (up to 6 hours)
Per cleaning$150.00
Coupon– $36.00
Trust & Support Fee $3.00
TODAY'S TOTAL $11700”
The discount should be -$75 which is 3 hours of the 6 hour total.
I have contacted them to point out the error but they will not correct it or honor the promo.

On April *** I received a notice 30 minutes before my regularly scheduled appointment that my cleaning services I contracted for were not going to take place because the person who was scheduled to clean my apartment had to cancel at the last minute. Having been caught in the recent past with the same circumstances when I had to cancel very late one day, I was charged by Handy the cost of cleaning for approximately $150 for the inconvenience I had caused and I thought the same consideration should applied in my case where I was the one being inconvenienced. I expressed this to the customer service person handling my case and was issued a $150 credit to be used for my next billing, or my next regularly scheduled appointment.

I recently checked my Handy account and found that instead of using my credit of $151.50 for my last cleaning, that their billing department charged the last appointment to my credit card which they have on file and put the credit into an area on my account called "saved cleanings". I then reminded them of the emails and that the credit should have been used instead of my credit card and was advised by another customer service individual that that was for a future "one time cleaning" that needed to be scheduled at a time which was not my normal appointment time, to which I replied that was incorrect and I pointed to the email that I received form them ion April *** which stated the following:

"We added $151.50 worth of credits to your Handy account. They’ll be applied the next time you’re charged - either when making a new booking or when an upcoming booking is billed."

I told them at this point that I wanted a refund applied to my credit card and I wanted the credit applied to my last cleaning and they will no longer respond to me in any way and have not issued the appropriate credit.

I employed *** utilizing their service to employ a lawn care individual. The individual did not finish the job, damaged the lawn and several bushes, left angry, stating he "had another job to go to" and left several of his tools behind. I requested a full refund from Handy, per their "Happiness Guarantee", which states they will "make it right". They offered a partial refund but I feel this is not sufficient and I also feel by not refunding the entire amount, they are not honoring their guarantee. This is faulty and deceptive advertising. I have tried to reach them numerous times and I receive many automatic replies prior to receiving an incomplete and unsatisfactory note from a live agent. This is unacceptable, therefore I am filing this complaint.

I scheduled a house cleaning through a *** multiple times, beginning 3//19. I was immediately charged a cleaning fee of 53.50. For my first scheduled cleaning, the cleaning professional cancelled with less than an hour notice. The appointment was automatically rebooked for the next day without my consent. I couldn’t change the date or time without incurring a further financial penalty. I missed work again to be there for the rescheduled cleaning. For this next appointment time, the cleaner never showed up at all. The appointment was again rescheduled without my consent, a third time. The third cleaner accepted the job and then when o messaged her, replied that she wasn’t going to make it again. Another cleaner was put in her place, and told me that she couldn’t come to my house because she had dog allergies. After several days of cancelled appointments and missing money from work, I had no choice but to cancel with ***. I am asking for the 53.50 I was charged for the cleaning I never received to be refunded to my account.

I had subscribed with handy to have a monthly service for $96 - although the first one had discounts for almost $26. The professional that they sent performed a very unsatisfactory service that I had never experienced before hence after she left I contacted customer service and requested the cancellation of my plan and I indicated the items that were below my expectations. They responded back with a suggestion of $29 credit to my account and a promise that the issue would not happen again or if I cancel my plan they would charge a nonrefundable $99 cancellation fee. I told them that I didn't want to continue with the plan as I believed handy is not a good service provider. So I informed them that I would cancel my plan and I wouldn't pay $99 since they have already charged me for one time service. However, after that I canceled the plan they charged me $99 right away and they never responded back to my complaints. I think this is not fair that handy puts customers on a situation to be given bad services and if customers don't want to continue the plan, handy penalizes them with another amount of money. That means not only handy doesn't compensate the bad service but also it charges customers for that bad service. I think customer should be free to decide whether to continue with a subscription. Handy leverages cancellation fee to dictate low quality service on its customers.

I booked a cleaning service from10 am to 4:30 pm. They did not come until 10:35, and left at 11:40. I paid $211 up front for house cleaning, deep cleaning, wall and baseboard cleaning, pet hair removal, window cleaning, and refrigerator cleaning. They just wiped down some of the surfaces, on only vacuumed one room. They mopped my hard wood floors( just basically got them wet) now house smells of mildew. They asked me for garbage bags, a vacuum and allergy medication because one of the girls was allergic to cats. This company has no phone number, only email. I have been trying to get a refund, their response was to give be 2 basic cleanings while I am not home with no option to cancel. I want my money back for services tnot preformed.

Before I joined Handy I emailed them to question their prices, their response was that all bookings were $67.00, so I signed up. Also on the form I was led tobelieve that my first cleaning would be $39.00. After I joined (for a six month period) I checked my bank stat,ent and learned that I had been charged $67.00. I contacted the company and their response was that my first cleaning would be 67.00 and all following would be 103.00.
I contacted the company several times showing them in their email where I was quoted $67.00 per booking. No answer,
Once again, no one has answered or explained why I was quoted a price of 67.00 for all bookings and now I m being told that my price is 103.00 per booking.
See corespondence below.
Thank you.

BUYER BEWARE - - - REFUSED TO PROVIDE REFUND ON A TIMELY BASIS - - - We purchased in-home "TV Mounting" service as part of our in-store TV purchase at *** #1464, located at *** on 5/3/19. The entire order, including installation was paid via a single purchase using a debit card. It was not made clear that the "TV Mounting" service was to be provided NOT by ***, but it was to be subcontracted to Handy Technologies (Handy.com) working on ***'s behalf. We received a installation order confirmation number from Handy Technologies (#11411279).
After the purchase, we followed the instructions provided by *** in-store personnel and called Handy.com to scheduled the in-home installation. There was a problem with the TV which had to be returned. We immediately contacted Handy Technologies and cancelled the "TV Mounting" installation service.
We returned the TV to the store and received only a partial refund (applied to our debit card) covering only the cost of the TV itself. *** refused to refund the cost of the "TV mounting" service ($79 plus tax), despite evidence that the installation was cancelled and never rendered. After multiple visits to the store and numerous conversations with *** customer service and store managers, we were told that *** would not refund the cost of the installation, instructing us to contact Handy Technologies directly ourselves instead to request a refund. - Nobody, I mean nobody, knew much if anything about the Handy Technologies/*** relationship, or that the *** customer would be at the mercy of the subcontractor without clear knowledge or recourse.
When we were finally able to contact a Handy Technologies customer service representative (via phone access only), we were told that we qualified for a full refund, but that the refund could only be issued via mailed check (not applied to the original purchase debit card). Further, we were told by Handy Technologies representatives that it would take 2-4 weeks for them to "process" and mail the check, without further explanation as to why the delay. - - - To date, NO REFUND HAS ARRIVED.
Essentially, we have three (3) primary complaints:
1. The in-house "TV Mounting" service was sold to us in-store by *** under misleading circumstances, with no clear disclosure of the 3rd-party subcontractor relationship of the installation company. *** did not clearly disclose the use of or the identity of the subcontractor Handy Technologies, preventing the consumer to properly evaluate the vendor prior to making the in-store purchase. Had we been aware of Handy Technologies' horrible consumer review rating (less than one (1) star) and very sketchy customer satisfaction history, we would not have purchased the service from *** in the beginning.
2. The refund, complaint and service delivery policies of the subcontractor Handy Technologies were not adequately disclosed or policed by *** at the point of sale. Essentially, in-store personnel have very little idea what they are selling or servicing in this case.
3. The lengthy 2-4 week "check-only" refund "wait period" suggested (but not yet fulfilled) by the subcontractor Handy Technologies is too long and was not adequately disclosed by either subcontractor Handy Technologies or reseller ***.
Requested Remedies:
1. Please provide a in-full refund for the services that Handy Technologies failed to provide, including reasonable interest for the lengthy wait period.
2. *** should either (a) discontinue reselling Handy Technologies services altogether (in-store or online), or (b) fully disclose the nature of the third-party subcontractor relationship between *** and Handy Technologies, as well as thoroughly describe Handy Technologies' service terms, conditions, practices and refund policies to the consumer prior to the purchase. The consumer should be made aware that *** related purchased of Handy Technologies services are now covered or supported by ***'s customer service guarantees and policies.
*Receipt and other purchase documentation available upon request.

I booked this service to decrease stress and work in my life. They advertise that it is easy and they will make it right if not satisfied. I had a cleaner scheduled for a few weeks, supposed to come and clean on Sunday 5/5, and the cleaner calls me the day before. I thought he may need to confirm the address or time, instead he started to ask me for more money, complain about handy, and harass me for the size of my home vs what he was being paid. His aggressive and angry tone made me very uncomfortable and his frustration made me feel unsafe. He said he couldn't cancel, asked me to, and also asked me to contact handy. Handy only has email, publically published, and no phone number. I emailed and asked them to call me right away as I was having an issue with the cleaner. They emailed back and asked for the details. I spent quite a bit of time with the details and received no response. The next day, day of the cleaning, the cleaner called again...this time saying he would have to eat the cost and lose money because of me. When I told him he should take accountability for selecting this job and that shouldn't expect me to resolve his employer issues, he became very angry and hung up.

I contacted handy two times after this call and asked them to cancel the appointment. I also shared what the cleaner had said and how uncomfortable I felt. In addition, I asked to cancel my subscription, and again no response. I went ahead and cancelled, paying the $15, and felt it was nothing compared to my safety.

I emailed them again today, the response back that they credited back the $15 as a one time courtesy along with a very long summary of their less than 24 hour cancellation policy.

I wrote back twice after, requesting a call, and no response.

They never acknowledged the harrasment, my subscription cancellation, and no call.

I did not receive a service. The employee did not show up. We reached out to Handy multiple times, and received no refund, just “Credits” to a future cleaning.