Handy Technologies

I scheduled for a one time only housecleaning service. The person did show up, and after said cleaning ( 5 hours) my home was left dirtier that before she came. She admitted to me she did not know about cleaning products available and smeared the same product on mirrors, floors, everything in the home.
She then showed me on her calendar that I was automatically scheduled for another cleaning on 1//2019 without anyone asking me. I am unable to log on anymore to the site to cancel or to complain. The advertised special was $49 off a onetime cleaning. I do not authorize them to bill me, I want a refund and see that they have a bad record .
I would demand a cancellation with no penalties, as well as a refund because I had to spend the next day cleaning the filmy Hoo she rubbed and scratched up my glass, counters and marble floors with, but I’m more afraid of the fraud thus company inflicts once they get your credit card info. Please help me, I had never had a house cleaner before, and will never ever again. It was supposed to be a special thing, and it’s turned nightmarish.

I arranged what I thought was a 6-month cleaning arrangement, with a cleaner coming once a month. When I emailed them about my last and final cleaning, they acknowledged it but HANDY tried to charge me a cancellation fee and a fee for skipping an appointment.
I paid for 6 cleanings, I never missed an appointment and they charged my credit card for $192.00. I have been fighting them and my credit card company over this charge for several weeks. They sent a whole package of contract paperwork which made no sense-as I never saw this paperwork and I did what I agreed to do.
This company acts fraudulently and I would not use them for any cleaning or other type of work.

Handy charged my credit card $99 on 11--2018. They've proceeded with a fraudulent transaction, seemingly to hoodwink most of their customers. If the reviews here are any indicator. After following an Ad for one time- $99 cleaning, I found that my phone app was forcing me to choose between biweeklyu and monthly service, without the option for a one time. So I got in touch with their service, explained that I only needed one, and that I was moving to another location. After stating this, they said that I would simply have to reschedule, but rescheduling for when I moved would be $99 (which would conveniently be exactly the cost of the second appointment of cleaning) and canceling would also be $99. Mind you, I made the booking on the *** called them on the *** fulfilled the booking on the *** called again that week and sent an email on the ***. Still, Served Once, Charged Twice. How can a company like this do this so often and not have any repercussions? This is all two days before Christmas. Wow.

I should also mention that I've been locked out of my account since my most recent email, and had to use an older account (that I used when living in Miami) in order to register my complaint.

I booked a cleaner through Handy without bothering to check the obscene amount of negative reviews online.
I run a business and was under the impression that my booking was solid. They gave me a date and time after all. When I contacted them requesting the contact info for the cleaner, I got an email in return stating tht they've not yet "matched" me with a pro. They also said that should they not match me with anyone until 2 hours before the appointment (which would be 5am) that they will "send me steps"
Excuse me? What kind of business takes your money and promises you a time and date and hasn't even discussed this with the actual cleaner!
It's now less than 48 hours till my appointment (I have tenants checking in that day) and they have yet to give me any contact info for the cleaner or any guarantee that they'll show up. I already sent 3 emails asking for a refund (I need to pay the cleaner, as I live 3 hours away). They haven't refunded me or replied.
I will likely need to drive there myself (3 hours) and clean my rental property with toddler. This means my toddler will spend 6 hours in a car seat and walk around a dirty rental property while I clean the mess of a crew of young dudes.
I don't have any money to pay a new cleaner now that they've taken the money out.
What a nightmare!

We have had issues with this company. Since the end of September, we have been getting the run around and rescheduled for our cleaning services. We had already paid them and we could not get anything resolved or services provided to us. They rescheduled multiple times. When it got to a point that we couldn't take, we requested a refund. They kept wanting to give us credit instead of refunds. We did not want to do anymore business with this company. Today they finally did refund us, but others need to be aware of how poor the service with this company was.

I have incurred significant losses in both time and money as a result of Handy's inexcusably bad service practices. Below is a summary of what transpired:

- 12/*: Book a cleaning for 12/*** (date of move-out of my apt and end of my lease). Have to make two clicks to even see a cleaning option that is not a recurring service, but just a one time cleaning (strange and slightly deceptive, as evidenced by many customer complaints).

- 12/: Day of scheduled appointment I log into the app to view my appointment status and see that a different Pro has been assigned to my cleaning (no notice from Handy)

- Message and call my Pro over 1hr prior to appointment start time to confirm — no response

- Go to my apartment to let the Pro in at scheduled 2pm start time and wait 45 minutes during which time no calls or messages are answered. I also email Handy for help without response (no customer service or live support chat available)

- Support alias claims service requests are monitored "24/7" and responded to in "minutes"

- Cancel plans to wait around the neighborhood hoping for a resolution for 3+ hours during which time I make multiple additional calls to my Pro and emails to Handy support — still no response

- Finally give up and notify my landlord of a need to extend my move-out date by another day -- still unclear whether this will be a cost withheld from my security deposit

- Book alternate cleaning after 16hrs of no response at much higher “emergency” rate through Task Rabbit and incurred a ~$250 difference in cleaning costs as a result

- Finally someone from Handy replies after ~24hrs with a generic boiler plate email

- Have to make multiple requests to get a refund for my service: 1st resolution was a $10 credit towards my next service and a credit for the $205.50 I had already paid Handy towards my next booking

- 36 hours after my missed booking I receive a call that my cleaning was finally just refunded and a new $45 credit was applied — which is frankly worthless to me given that I won’t be using the service again. During this call I request a refund for the replacement cleaning I had to book -- agent basically laughs and says no.

- 4 days after my missed booking I still haven’t heard from anyone who is empowered to make this right despite numerous requests to escalate

Signed up for a recurrent biweekly cleaning service. First service was incomplete but professional and well done for the portions completed. Second service made three cancellations on successive days and was refunded. Third service was a no-show and refunded. Displeased with failure of their subcontractors.

I signed up for 1 one hour cleaning but was told by the cleaner that it was 3 hours. This was to be a one time cleaning but I was surprised when I got a text 1 hour before the cleaner was to come back again. I called her and she said it was a repeat visit. But I didn't sign up for this. When I tried to get a refund for the unauthorized charge, they said they could only refund half. I had many emails with them, without any further action on their part. I would NEVER use them as there is no way to call them. Very unethical. There may have been some small print I didn't see for bi-weekly cleanings.

Hire the installation service of Handy Technology when I buy a TV set on November 28th at ***.
Only Handy should place the tv. in a wall. The first date offered was for November 29. Today is December 17, they have changed seven dates and still do not have a specialist. I have waited for seven different dates and lost my time.
I have asked for the refund of the money paid. It's 79 dollars paid in advance. I have complained many times. Through ***, I have managed to get the money back and the delay is three to four weeks. The justification for not attending to me is BECAUSE THEY DO NOT HAVE PERSONNEL IN *** How is it explained that they accept money and jobs if they do not have professionals? Never, never, will I take his services. And *** should also see that problem. Please, not use this service. It is a horrible experience and this is an irresponsible company.

They only care about the money not the service. Bad customer service. Charged me $99 for cancelling plan although I wanted to get back in and did it as soon as I realized the plan was cancelled. Now they wont refund the $99 and also like me to have the new monthly plan. Its a customer service no brainer but apparently for Handy its better to always resolve in favor of the business

I hired Handy for a home cleaning 11//18. No one showed up to clean. I was charged for the service anyway. I emailed Handy and they offered a credit on their app. I accepted and scheduled another home cleaning for 12//18. The service was confirmed multiple times via the handy app, email, and text. No one showed up to clean. I emailed Handy.com (the only way to correspond) and did not get a response for 7 hrs. They offered me another credit for the app. I declined. I want a refund to my credit card that they originally charged for the service I did not receive.

Handy was hired twice to clean my home. Their “pros” did a horrible job. They did not clean properly. Floors were never cleaned. House not even organized. I have pictures to demonstrate on their second service. I am completely beside myself to see my home in the same condition it was when I left. I reached out to Handy and their resolution was shameful. I’m requested to be released on my agreement and they are unwilling. Please help. I paid for services that were not rendered properly and I had to then pay another service company to do the job they couldn’t do. I want a full refund for both jobs.

Damaged my property and rejected claim due to technicality. A review of their terms shows that they take little to no liability for loses incurred as the result of the use of their services, and they limit remedies and class action claims.
Meanwhile, the use of the app itself requires a contract so you can't opt out even when they use subpar services. Their pros cancel last minute and the app will either automatically schedule/reschedule appointments (often at inconvenient times) with random cleaners. They don't give you notice of automatic scheduling, and if you don't realize and cancel/reschedule in time they charge you a fee. Meanwhile they don't compensate you when they cancel on you last minute.
The worst part is most of the pros don't know how to clean. I had someone use my own dirty towel to clean the bathroom and had the nerve to leave it hanging on a towel rack. He also broke my bathroom mirror(the one handy refuses to pay for). I've had other pros not even bother to mop, sweep, wipe down counters, etc during a 3.5 hour booking. One girl asked if she could bring her boyfriend into my home to help her.
Lots of reports of thefts and damaged property, meanwhile the company assumes no liability.

Handy is wildly corrupt and abusive to both their workers and clients. DO NOT USE THEM.

WARNING - DO NOT USE HANDY!
They are a waste of money. Lured in by the cheap price we set up the service to clean our 2 bedroom condo monthly. After the first cleaning, all the floors were sticky and covered in dirt, looked like they mopped with maple syrup then proceeded to dust off the counters. We then requested a different "pro" and received a slight discount for next month. Second "cleaning" was rescheduled.. 4 times, with almost no notice! I have a large dog and work all day, so before a scheduled cleaning, I had to make arrangements, leave work and take my dog somewhere else. 30 minutes before they are expected at my condo, they cancel... once is okay, twice is frustrating, but four times is unacceptable. I email, they apologize, offer another discount, and promise to send someone out. I give them a chance. The guy finally shows up a few days later and does the "cleaning". I put it in quotes because I have seen 5-year-olds do a better job cleaning, half the counters were still dirty, parts of the floor were not even swept, most shelves undusted, a bag of trash left behind, and he BROKE AN OUTLET IN THE HALLWAY! At this point, I tried to cancel. They beg me to let them send one more person out the next day (today), so I say fine. I drive home before they are scheduled to arrive so I can pick up my dog... right when they are supposed to be at my condo, I get the notification that they rescheduled for another day... I would have loved to light them up over the phone, but they are such a terrible service that they don't take calls, only email. I canceled the service and I'm trying to get a full refund.
Do not use Handy, they will waste your time and money.

I have submitted a claim before, did not proceed because I received my payment. But now it's happened again. Now I can not cash-out my pay. This is my only source of income and the App is ALWAYS having issues. This time it is not letting me claim my hard earned money. I have emailed Handy and no reply. It states on the help section that if the issue us Urgent that emails are answered in minutes, but here I am 3 hours later and still no response. I am looking for my payments to go directly to my account instead of it going through HANDY'S portal. Because of these discrepancies, my landlord does not want to hear that I am having problems again, with my payments. If I am late again with my rent, I will be kicked out. Because of the problems with HANDY'S portal, I haven't been getting my payments on time and at the brink of being homeless. Please someone help me get this company to abide what is right and by law.
Thank you for your attention to this matter.

I have been trying to reach their customer service as somehow cleaning got auto-scheduled without my confirmation. I did not even picked or approved the cleaner they were sending and I would never have picked a males cleaner. Their email support does not respond and Handy bills/charges you automatically! Don’t do any plans with this company as there is no phone number or live support. I’ve been waiting for hours and no one has responded to me. Do not give them your credit card info especially because they will auto charge you!
Handy took more than the $15 dollar cancellation fee. They charged me $90 and returned only $45. This company is not good and should be reported!
ALSO, you cannot just cancel your set plan because they will charge you $90 dollars if you discontinue the plan. It’s like a trap and you can’t get out of. It’s like a scheme. This should be illegal!

Please please do not use this cleaning service. All of the negative experiences shared are exactly what happened to me. They are the ultimate scam. You will sign up for a cleaning and all of a sudden the cleaner won't show, you'll be charged (the cleaner gets paid), and it will take forever to reschedule another cleaning. Then if you want to cancel your membership, they will charge you $99 to leave.
There is NO customer service number so they can avoid having to deal with these terrible issues.
Revdex.com - Please revoke their business license. If the airlines are among the worst actors in Customer Service, Handy takes it to a new level.

Handy charged my credit card $99 on 8--2018. This is a fraudulent transaction on the company's part, and here is why: 1) I cancelled my Handy plan last year on 8--2017 and paid the early cancellation fee at that time, 2) I have not used Handy services since then, and 3) I deleted my account entirely at the time of cancellation and had no idea they were still storing my credit card information. This is a blatant violation of the Fair Credit Billing Act.

I had a Handy.com account going fine until November 2018, I had a scheduled cleaning for the *** - where the normal cleaner was to come at 10:30 am for a 3 hour cleaning. She canceled and on the *** of November another cleaner signed up to do our home. That was okay with me but the day of the scheduled cleaning she canceled. I did not have a scheduled cleaner still 1 hour before the actual time to arrive at 10:30 am. By 9:30 am I was furious and had noone scheduled to come to my home. This is the day before Thanksgiving and I had this planned in advance to help me get everything done. I did not take the chance that someone ( MAY ) come within this window of time. In order not get charged for NOTHING I canceled so I could move forward with my day. They are charging me for this cancelation as if it was my fault . But the person who was to clean canceled on me in that window. So this is NOT my fault.