Handy Technologies

What does this business do?
You pay for cleaning service, handy gets criminals into your apartment, you end up getting property stolen and charged for services not performed.
scam, unethical and unprofessional. charges customers for service never performed. Company unwilling to take responsibility for their vetting process and property stolen from customer by their service providers. Instead they allow these individuals to enter the homes of other people.
Lack of response from customer service and extremely rude!

I logged on to their web site and signed up for a one time service for them to clean my home. They showed up and did a horrible job and was asked to leave but was paid. They have been showing up every two weeks after that to clean my home that has now been sold and I no longer own and taking the money out of my banking account without my approval and charging me more for a no show. When I went to the bank and got a new bank card and cancelled the payment to them they hacked into my account and re-set up the payment through a web site called debit card updates per the bank. My bank is running an investigation on this. Per the bank they also tried to hack into my online banking phone account. The bank has put a security on my phone.

I asked for a refund and instead of getting a refund they took more money out of my account.

I have been an unsatisfied customer with Handy for the last year without any opportunity to cancel my service. I signed up for a yearly cleaning program that has consistantly provided horrible customer service and failed to address any of my concerns. Handy has made it a practice to not provide communication while continuing to charge me for their lack of the service. They continuously fail to address any of my issues and find ways to penalize me financially. This company is a bait and switch scam service that is only interested in nickel and diming its customers without providing the service they advertise and that is being paid for. The app is highly unfunctional and their communication is even worse. They won't cancel my service (after numerous requests over the last 9 months) or stop charging me. In addition, they cheat and steal from their employees which we have heard from several different employees over the last year.

Stay away from this business or pay the price!

This business enrolled me in an automatic search subscription for cleaner services. I wanted to try out the service one time and one time only to see if I liked it and liked their employees. Instead of being charged a one time fee I was charged an automatic recurrence and they kept switching cleaners on me. Because of this, I canceled my subscription which resulted in a charge of $99. I was then able to book one time cleanings at a reasonable rate. When I cancel the automatic renewal of this membership fee, $99 per year The site now claims that my ability to book cleaning services is suspended. Therefore, they took $99 of my money without providing any services whatsoever.

Handy signs you up for a long recurring charge without your knowledge (I signed up for 3 months, but wasn’t allowed to cancel without a $100 charge until 6 months), they schedule cleanings without notifying you and then charge the full fee if you have to “cancel” (canceling something you didn’t even schedule!). They do not provide email confirmation of your sign up leaving you no way to escape their charges or dispute. Plus cleanings are unprofessional. Deserve negative stars, horrible dishonest company.

I wanted a cleaning so I signed up on their website, no where did it plainly say I was signing a 6-month contract and that it'd cost $99 to cancel. Now they're charging me and I feel scammed.

UNETHICAL BUSINESS PRACTICES!!!!!
A professional was sent to our home and he stole $500 from us. We reached out to their claims department and they are taking no responsibility for the fact they sent a thief (or worse) that passed your background check. I agreed to your terms of use based on "Vetted and background-checked professionals". The terms of use I agreed to is void since handy didn't do a proper background check on the individual they sent to a home with a newborn.
We have contacted the police per instruction from claims department and the police cannot do anything. Please note this individual also showed up to my appointment complaining about a bad rating from his previous appointment and YET YOU STILL sent him to my home. How does that make sense? So if he stole from his previous appointment he's free to go to his next appointment? You must see how people can commit crimes using your app simply exploiting loopholes in you operate not to mention lack of real time response to stop someone from going on a crime spree.
I'm not focusing on your policy or removing this individual - handy needs to take responsibility for the fact that a thief (or worse) passed your background check. This person knows where we live and knows i'm a stay at home mom.
To all other customers that have been robbed: I'm looking to gather data on how often Handy customers are charged unauthorized recurring/cancellation fees. Handy is refusing to reimburse victims of theft and customers who've been charged fees they didn't agree to because we've all signed their terms of use.
I would really appreciate it if you could take a screenshot of your review with your photo and tweet it to @*** @*** and use #***.
They are getting away with unethical business practices and have already been sued and lost but they still continue to operate in the same manner:

Hello,

I would like to file a formal complaint against Handy Technologies. I have signed up on Handy on 07//2018 to hire cleaning service not knowing that I had to commit to a contract of multiple months. When attempting to hire the cleaner it did not schedule me for the proper time, so I try to adjust, and without my knowledge, they kept charging my credit card of increments of $15.

I reached out to them to see if I can remove myself from the service and they said to get out of their service I would need to pay $99. I was not aware that there would be a penalty for this. I was initially okay with having credit to my account, but once they told me I need to pay $99 to stop the subscription that I did not agree to was very frustrating. When I try to respond back, I received a bounce-back e-mail saying that my account has been disabled. I try to contact customer support again, but my message would not go through properly.

And this morning, I receive a marketing e-mail from them that there's no commitment and the fee will be waived if we wanted to get out of the contract after being told it was not possible yesterday. Once the payment is posted I will contact my banking institution to take the proper action, but I would like to address they are NOT transparent about the subscription piece on their website and to charge my card without my knowledge for updating the time properly was very irresponsible on their part since there was NO verbiage whatsoever stating that I was going to be charged when I adjusted the time.

I would like to receive all my money back from them since I did not use their service at all due to those issues that occurred within the first 2 hours of me signing up on their website.

A cleaner entered my house without my permission today after obtaining a key from the front office at my apartment. This was both scary and unprofessional. I specifically mentioned that I would be present during the cleaning service but the cleaner came 30 minutes early and entered my house. The cleaning was scheduled for 3pm and I arrived home by 2:50pm to be so startled that someone was already in my apartment. This is unethical and very disturbing. I had never met this cleaner before.

I had Handy's service come to my apartment the afternoon of July *** 2018. I was notified on July *** by my bank that a someone at a bank branch came in trying to deposit a fraudulent check from my account. They successfully took $3,200 from my bank account.

Handy's employee was the only person that had access to my apartment that could have taken one of my checkbooks to execute this scam. I have alerted Handy and followed all the protocol that they require when filing a complaint of this nature. I have not received any communication back from the company and am frankly incredibly disappointed that I am in this situation because of one of their employees. My expectation would be that they would be actively working with me to come to a resolution - sadly that is not the case.

As you can imagine, I feel incredibly violated and have had to go through the long process of canceling my current banking account.

I signed up with *** and waited my two weeks for my appt for a maid service on 07//2018. It was cancelled less than 30 minutes prior to the start time. It was rescheduled from 07//2018 to today 07//2018 without regards to our schedule. We adjusted our schedule and made it work. Once again, we were notified 30 minutes prior to appt is being rescheduled for tomorrow. Via many emails (no customer service phone available) I'm told it is due to our location--that is not my problem. Our location was listed as serviced area and is now not being done. I have attempted to cancel all services and have already been billed $99.25 on 06//2018 when I set the appt for a service I never received. I'm told that is the $99 contract cancellation fee, non refundable. This is fraud. I never received a service due to cancellations by the company and therefore my "contract" should not be considered started.

This is the most deceptive business I've ever signed up for. You sign up for a single cleaning - guess what, it's a 3 cleaning plan. With a $99 cancellation fee! And if you don't want to lose $99, you are automatically enrolled in an annual plan and given that $99 as a "credit" towards future cleanings.
What a joke.

Handy is the worst company ever!!!! They have terrible business practices and are not clear about how much you are actually going to get charged for the cleanings when you sign up. In my case I signed up using a promo for my first cleaning and when I was asked to sign up for a plan I thought the $171 was for 3 cleanings. Then when the first cleaning was set I got charged $171 before the cleaning had even happened. I had to re-schedule this cleaning for a date 2 weeks later and was charged a $15 change fee. Then when the new date of the cleaning came I was charged ANOTHER $171 for a cleaning that STILL hadn't even happened! To top it all off they only do customer service through email and take forever to respond, which is unacceptable when you are out $300 for a cleaning of a 600sqf apartment that literally never happened.
Also, the "Pros" are also extremely unreliable and inconsistent. I had one pro come once. She did a good job and asked for 5 star rating in the app about 15 times, so I complied. Then I decided to have her come again and she cleaned for 1 hour out of a 3 hour cleaning session that costed me almost $200. Upon declaring she was done I pointed out a few more things that I wanted her to do. She rushed through them and asked AGAIN if she could go. Maybe it was my fault for saying fine, but I didn't want to have to keep supervising and pointing out basic things, like cleaning the windows, that I wanted her to do because it was just so awkward.
The only reason I have had them come for multiple cleanings is because they charge you $100 to cancel your plan before the term is up. Initially I thought why waste $100 when I can at least get a cleaning out of it, but after this last time I don't even care about that $100 and am cancelling my account immediately.

I was a handy pro doing housecleaning. They deactivated me because I had a low customer rating. I only worked like six jobs and five of them requested me to come back to clean their house again. Now they aren't paying me for the jobs I'm owed $290 they only payed me $160. I have tried emailing them almost daily with only computer automated responses. I dont know what to do.

I hired *** to clean my house. They offer a discount when you agree to a 6 month or 12 month contract.
On my very first appointment the maid was an hour late. She was scheduled to clean my home for 4.5 hours. Within an hour of arriving, she received an emergency phone call and rushed out the door.
5 hours later she contacted me on the *** app and apologized for having to leave in a rush. I asked if she could return at 5pm to finish the work. She explained that handy would not pay her if she returned. She said she would contact me if they pay her and she would return.
I tried contacting handy throughout the day, but they have NO CUSTOMER SERVICE NUMBER where I could speak with a representative. The only form of communication is via their app and email.
I had a dinner party planned at my house and ended up leaving work early so I could clean my house myself.
I sent 3 emails to handy asking for assistance. I asked for a refund of the services for the day because the maid only cleaned one bathroom. I also asked them to cancel my 6 month agreement since they could not fulfill their obligation to clean my house.
Their response was an email around 11:30 PM (10 hours after the maid left in a rush) advising they would charge me $99 to cancel the 6 month plan!

Handy is very difficult to use. The Pros are very difficult to communicate with and the m messaging system does not sync with the scheduling part of the app. It is not possible to get someone on the phone to complain. They will remove money whether services are rendered to not.
Pros do not show but signal the app they have arrived and you are billed.
Handy refuses to refund but gives credit. We now have over $500 in credits. If we cancel we lose that money pus $100 cancel fee. It really feels like a scam.
When a pro cancels but "checks in" it is not possible to reschedule without another $15 fee. Handy does not reschedule but pushes to next schedule cleaning. Booking an in between cleaning is extra money.
The communication with service reps is the absolute worst I have ever experienced. They completely ignore the issue and reply with what seems like robo emails.
The worst part is that you are paying for a vetting service and often you will get a brand new pro with no background or even photo ID to verify.

DO NOT USE THIS SERVICE! I have tried to schedule a cleaning multiple times, always taking off work to make sure I can be home while the person is in my house (because I've had TWO FRIENDS WHO WERE ROBBED BY THEIR HANDY MAID). Without fail, they cancel less than 10 minutes before the maid is supposed to show up. It is a disgusting business that inconveniences their customers with no regard or compensation.

I attempted to use Handy’s cleaning services twice. The first time, I had scheduled an appointment for May , 2018 at 1pm. 30 minutes before the cleaning person was supposed to show up, they canceled on me and automatically rescheduled me without checking to see if rescheduling my appointment was ok with me. I had to reschedule the appointment that they rescheduled for me to May *** at 10am. I arranged for family to be at my house at the time of the appointment. I even sent a message to the cleaning person the day that she was supposed to provide the service 4 hours before the appointment, providing her with contact information if she got lost. At the time of the appointment, I called and texted the cleaning person. She neither picked up or called me back. 1 minute after she was supposed to arrived she said on the handy app that she had completed her cleaning at my house. My family member confirmed that she never arrived. I filed a complaint with handy asking for a refund. They refused to give me a full refund for their employee’s actions. I don’t want to use their services after they failed miserably these two times and they should not get to keep my for not providing services at all.

We had a very negative experience with the ***, VA location of Handy. They canceled three times and always at the last minute. Basically, we ended up assembling all the furniture ourselves. Would not use again and would warn everyone to stay away too. They simply don't care about the customer and made zero effort to make it right other than to offer to reschedule again (We asked why? So they could cancel again?). We will also file a formal complaint as well and possible the consumer fraud division of the Virginia State Attorney General.