Handy Technologies

Very unhappy with the service at Handy Technology. I live in BC Canada. They confirm the booking and take the payment. Then with very short notice (today 1 hr, which is typical) you receive a text message stating the tech or homemaker booked off sick and can not make the appointment. Most of the time there is no compensation for this short notice cancellation, although they would take the money from the customer if they were to cancel with less than 24 hrs' notice. From what I understand this is an online business that offers jobs for people to pick up. If no one picks up the job, they cancel at the last minute. If this is how they are operating the business, they should not confirm the booking and take your money in advance. You are expecting a service on a particular time and date because you have company coming or need that service then and no one shows up. This has occurred multiple times with this company. They do provide a refund but it takes a few days for your credit card company to process. I have also noticed that their computer booking system will change dates on you and add extra charges when you are booking, so you have to be very careful to check that all information is correct before making a booking.

A friend referred me to a specific cleaning professional with Handy service. On 11//17, I clicked on link and signed up for the service. I chose the once a month service and scheduled service with specific cleaning professional. My debit card was charged $94.35 the discounted rate.

I received an email stating that my cleaning was scheduled with the specific cleaning professional for 11//17 in the afternoon. The afternoon of 11/*** I received a message from a cleaning professional different than the one I booked. I'm a single woman, and I do not feel comfortable having a male in my home for a four hour period. As a result, I cancelled the service and rescheduled with my original cleaning professional for 11//17.

On 11/, the cleaning professional contacted me to see if they could change the time. I agreed to accommodate the change. (They did not make change in application.) The cleaning service was subpar. The surface of my oven wasn't wiped down, the microwave wasn't wiped out, and the bottom of toilets were wiped down. I was charged $133.50 on 11/*** (not the discounted rate).

The only method of contacting customer service is through email. I emailed them on 11/*** to ask for a refund on the original charge. I went back and forth over email with no resolution. They finally called me on 11/.

They refused to refund me for the charge on 11/*** per their cancellation policy. I explained that I didn't cancel. I rescheduled with the professional that I had signed up to use. They explained that the professional should have contacted me to let me know that they had conflicts that day and then tried to reschedule with me. If that I had been done, I wouldn't have been charged the second time. I explained that again "why should I be punished because the professional was not using the application correctly?" They said it was their cancellation policy.

The finally agreed to refund 50% of the original charge.

I asked to cancel my monthly plan because I was unable with their scheduling app; their process for scheduling; their customer service; and their cleaning service. I also mentioned that I was not aware that I was signing up for a year term with a $99 cancellation fee. They refused to waive the charge.

At this time, I'm not out of pocket $326.85 for a subpar cleaning.

Handy storage has all of the contents of my apartment (furniture, home goods) in their storage facility, wherever that may be. I have made attempts online to schedule a delivery and receive an error message and to contact them via email (since they have no phone number or address). I have emailed them daily for the past week without any response. It feels as though they have taken possession of my items (including a bed, multiple chairs and a couch).

We canceled our Handy subscription a few weeks ago after paying $99 to do so. Today (11/*/2017), we had a representative (not sure if an employee or cleaner) show up to our home and get stopped by our doorman. She told him she had a job to do, asked for me by first name, last name and apartment number. After telling my doorman we canceled the service, the individual then said she just "wanted to talk". The individual was turned away. It is extremely concerning and worrisome that random people from Handy are showing up to our home, unannounced! We are very nervous now that the company has our information and has distributed it to other individuals. The individuals' name was Blanca. We did not have a "Blanca" as a cleaner, so this is a completely random person.

The service cleaning service is sub-par at best and the customer service is horrible. There is no contact phone number, you can only email and hope to get a response within 24 hours.

For the 3 cleanings we actually used, we paid over $500. RIDICULOUS!

Avoid Handy. Even after contacting customer service multiple times, I have not received a refund for a service that was never scheduled. You also cannot cancel the service when completely unsatisfied with multiple visits without being charged a cancellation fee. They say 100% Satisfaction Guaranteed, but they can't be anymore wrong. I wish I never heard of Handy. It is singlehandedly the worst company I have ever been in contact with.

I recently signed up for their services. I immediately realized that I did not need their service. There is no option to cancel the subscription, nor is there a phone number to call to speak to a customer service representative. The only option is to immediately be charged $99.00 for cancelling on top of the $64.00 which was already charged to my account for a service that I did not use!

DO NOT HIRE HANDY CLEANING SERVICES. If you do, you'll be taking a MASSIVE risk.
How do I know? Because I hired a Handy cleaner to come clean my apartment — and he locked me out of my own apartment!
To get back in, I had to hire a locksmith to drill through my front door to let me back in. When I asked Handy for reimbursement, they said no. They accused me of negligence for "allowing" myself to be locked out and wouldn't pay unless I got testimony from the locksmith.
So I got an official, signed statement from the locksmith saying that the Handy cleaner had locked me out and drilling was the only way back in. Then Handy said that that wasn't good enough — that they needed a statement from my landlord too. When I informed them that the landlord is deathly ill, about to die, and unable to communicate, Handy said essentially, "Too bad. I guess you're not getting your money!"
If you have a #HandyHorrorStory, please share it here.
I don't want other people to go through the horror that I went through with this awful company.

They canceled my booking at the last minute two times in a row, and they charged me for it even though a cleaning professional never showed up. On top of that, I had to spend countless hours trying to get refunded. Worst experience ever. This company is HORRIBLE.

In the checkout process it was not at all clear that I was being charged for the services. It seemed to me that I was getting two hours free service as a "try and buy" offer. Sadly, I found the charge for $123 on my credit card. I called to discuss and they were ***ant that they clearly informed me of the charge. Very disappointed in their customer service. The handyman who came was actually very nice, pleasant and helpful.

I began working for Handy April *** 2017 as an independent contractor. Since then they have charged me many random fees which of some I deserved but a few of that were charged unfairly. The most recent issue was that I had a no-show for a house that I had to clean and I followed all the directions correctly and they had still charged me a no-show fee of $60 to myself out of my own paycheck. I disputed with them and showed them proof and they returned the fee after 100 emails back and forth because there is no way to contact them over phone. I had told them that I had closed a bank account and to send me my last check by mail because I would not be working for them anymore. They continue to ignore that they were going to send me my last payment into a bank account that does not exist. I have emails to show the lack of attention they paid to what I was trying to tell them. Finally my payments failed and they stopped answering to my emails. It has been almost a month since my payments has failed and I still have not received a response after six attempts to contact them about my payment. Finally out of desperation I added a new bank account hoping that they would pay me through direct deposit at least. Only one payment out of three payments have gone through so far. It was a total of $170 separated by three different batches. 1 of $39 which has been paid, 1 of $51 and $84 which have yet to even begin processing. I've been waiting for these payments for far too long and I have saved emails of my attempt to email them with proof that they have not been contacting me. They have been ignoring me and they refuse to pay me.

Months ago a cleaner lost a retainer for my teeth. I have been in contact with Handy about compensation to replace the retainer. After discussion we had agreed on $500. Handy sent me paperwork to fill out to complete the request. I sent it back in the same day and have yet to hear back or receive any compensation. I have emailed numerous time for an update and I have not received any replies. This company does not have a telephone number for contacting which also makes the situation more frustrating.

I had a storage unit with Handy and was set to be billed on October , 2017. I reached out to have all of my items delivered (3 items) on October , 2017 so I would not be billed again and my account would be closed. I spoke over a chat with a Handy worker who confirmed my delivery and that I would not be charged on the *** and that all I needed to pay was the $20 delivery fee. My items were delivered on-time, no issue. However I was charged $80 on October ***. I have emailed over 5 times (each time I get an automated email that I will get a response in 60 minutes and I never do). I cannot close out my account and they still have my credit card information. I have been reaching out since 10/*** it is now 10/*** and no one has called or emailed me to help. Chat is below;
Chat started on *** Oct 2017, 05:12 PM (GMT+0)
(05:12:36) *** Visitor *** joined the chat ***
(05:12:36) Visitor ***: I would like to cancel and have my items delivered before I am charged on the ***
(05:12:40) *** Storage joined the chat ***
(05:12:53) Visitor ***: But the earliest I can schedule is the ***
(05:22:59) Storage: We can deliver your items on Saturday, October *** between 2pm and 4pm. Does this time work for you?
(05:23:47) Visitor ***: yes that is perfect!
(05:23:50) Visitor ***: Thank you so much!
(05:24:59) Visitor ***: am I charged a $20 fee for cancelling?
(05:25:06) Visitor ***: its say it is $40
(05:25:31) Storage: No, your delivery fee will be $20 in total. I can verify the amount once the delivery is scheduled
05:30:14) Visitor ***: ok it looks like my card was just charged the $20
(05:30:21) Visitor ***: will I be changed again after the delivery?
(05:30:40) Storage: No, the pre-authorization will finalize and officially post to your account

I reserved services for a Handy cleaner for 4 hours (3PM - 7PM) in Miami, FL. The cleaner never showed up to my apartment, called me, nor sent me an SMS text message at 3:20PM. After emailing customer service, "suddenly" I received a note indicating that there were two messages from the pro indicating she was there on an App I had to download. I downloaded the app and saw there was a number to call and I called the cleaner and she proceeded to use a condescending and unprofessional tone, told me I was lying about being home and that she was in front of my building. I had been home all day and was waiting to let her in so that I could go to work. I emailed Handy again and explained to them that she said she was there but there was NO ONE at my home cleaning.

A few minutes later, the cleaner used the App texting service to say that she had just knocked on my door and I had not answered and I was lying "to her surprise". I went outside and there was no one there. I responded that she was incorrect, I was outside and I would be sending the screenshots to Handy. I sent them to Handy and was offered a replacement service or a 50% credit. I had initially requested a full refund to my method of payment and they did not address the unsolicited and rude communication that they're contracted employee used.

I would like a full refund.

I used this service to hire a professional painter, by the hour, to complete painting in my apartment. Their website advertises "Pay by the hour to have your home professionally painted...The painter will provide all necessary rollers, brushes, tape, and floor coverings." Their "Potential Professionals must provide detailed personal information, and validate their home service experience."

What we received was far from advertised. The individual who showed up had never professionally painted before in his life nor really ever painted before. He only brought rollers (I will give him "brushes" too which is very generous considering it was the size of a brush you would use in art class). Since I had painted all of the other rooms in the apartment, I had the tape and floor covering that he did not bring. I had provided all the necessary paint and instructions prior to him beginning the project. I even sanded, cleaned, and prepped all the walls (including taped) so all that he needed to do was paint.

I left to run errands only to return to paint everywhere in the apartment (but the walls). The five hours for which we had hired him resulted in eight hours of work for three people to fix and clean. The individual who showed up was honest in saying that he was not a professional painter and that he was doing this to make money. I have no problem with this. However, when the business is advertising professional services, and when I pay for professional services, I expect professionals to be sent to complete the work.

I requested a full refund but was denied. Their customer service department has offered me a value of less than 50% of my bill for use on my next booking which I find completely unacceptable. They have also have a general lack of empathy for any complaints or concerns. Another area to note...this company bills your credit card the day before your service is provided which makes it difficult for the consumer to recoup any damages or deny any payments in situations like this.

One of their cleaning employees stole $200 from my apartment. The room was clearly marked do not enter or clean this room since I was in the middle of a move. They dimissed my claim and refused to refund/credit my account. I have used their service for years. I have had complaint regarding their general cleaning, timelyness etc.

I was charged $120 per cleaning, mostly based per sq. footage, bedrooms, and bathrooms. My pro left and entire bedroom untouched, which was the MAIN room I needed to be cleaned because I have an out of town guest arriving TONIGHT. Aside from just an entire room not being cleaned (which I PAY FOR TWO BEDROOMS I SHOULD HAVE BOTH BEDROOMS CLEANED), my pro arrived late, she left trash I set by the door to be taken out just sitting there, half of the counter surfaces weren't wiped down, no mirrors were wiped down, the hall floor wasn't touched, the mopping was streaky and there was a residue, tons of places left in dust.
If I had wanted to clean my own house before my guest arrived, I wouldn't have paid for it.
I am done with handy, and have been left with no choice but to file with the Revdex.com unless something spectacular is given to me, and I am let out of my contract free and clear. I have retained time stamped photos of every single awful job done by a handy pro, along will all correspondence. I am sickened by the way this business is run and I cannot believe the service received today. If the pro was confused whether she was supposed to clean both bedrooms, not only does it say EXACTLY WHAT NEEDS TO BE DONE ON THE APP, she has a way of contacting me.
The cherry on top of everything? She not only let my dog out of her kennel, she didn't put her away. When I opened my door when I came home, my dog darted and ran into the street (she is still missing as of 9//2017). I have never been more upset about a service provided in my life, and also find it absolutely crazy there is no phone number to contact handy to be found ANYWHERE. Handy credited me back the charge and let me out of my contract, however my dog whom is a part of my family is still gone and I am not satisfied with the outcome.

I contacted this cleaning service early in the week of Monday 9/*** in order to get cleaning service for my apt. A confirmation was sent on thursday 9/*** confirming that the cleaning person would arrive at 8am. This was done so I could greet the cleaning person and show them around the apartment and take any initial questions. The cleaner known as Tonya B. was 30 minutes late and I was unable to greet her as I had to go to work. When entering the house she was unable to clean the apt due to a fear of dogs. This was never something which was brought up prior to the appointment and on further inspection the website only allows for one type of pet to be checked either dog or cat but not both. So even if we did want to update it, its not possible.

When I asked for another cleaner to come to the apartment on the same day I was told one could not be sent and that at least 24 hours would need to be given in order to make this happen which was useless.

The whole thing was a waste of time and the apartment was not cleaned and when I reached out to see if I could get my money back and that I wanted to cancel the service I was told that only a service credit could be made and that a $99 cancelation fee would be applied. This is unacceptable as no service was given and on top of that I spent the majority of my morning trying to get another staff member out which did not happen.

Overall an awful experience and from the little research I have done this seems to be a common occurrence with this company. I can only hope you can make others aware of the horrible service so they might not have to go through it.

Handy Claim Submission: Booking #***
On August *, 2017, I received new flooring in my 2nd bedroom. On August , 2017, I hired Handy to assemble three pieces of furniture for the 2nd bedroom. During the assembly, the handyman dropped a piece of the furniture, which caused damage to the new flooring. There are two gauges in the floor. I filed a claim with Handy and provided them with pictures of the damage and an estimate for repair from the flooring company. During the claim process, they were very cooperative and willing to settle the issue. When the estimate of $943 was provided on company letterhead, Handy replied that they will pay $500 because the gauges cover a small area of the floor. The problem is that the flooring is laid via a lock and click mechanism. When repaired, several pieces of the floor will need to be removed, thus the amount of the estimate.

Hi my name is ***,
Like everyone else, I've just got suckered by a friend referral saying that it's possible to do a one-time cleaning with this Handy service, but once I get the service, there was no way for me to easily cancel the "plan" that I've never intended to enroll in! Now they've charged me another 147 dollars for cancelling the next booking schedule, on top of the unwanted 99$ cancellation fee!
I really wish there's someone that know more about the legality side of this and help me and other people that made the complaint like me to stand up to this type of bully business!

I have used Handy on and off for a few years. In their early days, when it was possible to talk by phone with them, service was marginally acceptable. Now it is non-existent. The latest incident I had (late Aug 2017) is the last and I will never use them again. The cleaner was unable to speak and understand even rudimentary English. Even though she arrived very early and called me, she interrupted and did not finish the call, then got into an argument with the guests in my house, left and never did any cleaning. She refused to return leaving the house in unusable condition.