Handy Technologies

A Handy house cleaner came to my apartment on April . I scheduled the cleaning for 7 am, the earliest time offered, with a full work day planned to start at 7:30. The house cleaner failed to show up until 7:30 causing significant issues with my work schedule. Upon arrival home that evening I realized that the door to my apartment was unlocked. I walked inside to find all of the lights (literally almost every light I own) was left on. None of the floors had been vacuumed, none of the surfaces had been wiped off, the bathroom sink, countertop, mirror, tub and floors had not been touched at all, nothing in my place had been dusted. Additionally (and had the cleaner actually done his job I wouldn’t care about this but...) I found two granola bar wrappers left in the trash and a tea put into the freezer (presumably forgotten to be taken out). Point being, the guy literally hung out at my place for four hours and who knows what he did, but he certainly didn’t clean.

I submitted a complaint to Handy, and they responded asking for pictures. I sent them pictures within half an hour of their request. They have not responded at all since I sent those pictures. I have sent 4 follow up messages without a single response. Even upon explaining that I would contact Revdex.com they ignored my message. This company clearly Feels no accountability to their clients. As an attorney, the half hour that I lost based on my billable rate, plus I will now have to spend doing the cleaning that I tried to hire someone to do, should equate to a full refund, plus restitution.

Booking number: ***
Complaint number:

DON'T WASTE YOUR TIME. SERIOUSLY.
There's no customer service line and the help email they have you contact provides little to no assistance.
This is the third time my booking as either been canceled within an hour of the scheduled time or the cleaner just didn't show up. Instead of scheduling another cleaning for me after that, I was sent a credit and I had to request a reschedule. THREE different people, who I've never met and have no intention of coming to my house for the service I've ALREADY PAID FOR, now have my address, contact information, and knowledge of my spare key.
I booked with Handy because I was guaranteed next-day availability. I wasn't able to book a next day appointment online and I should have quit there. But because a representative called me I scheduled for Friday 4/26. An hour before the cleaning, it was canceled. Rescheduled for 4/29 and the cleaner was a no-show. After having to request a rep reschedule the second appointment, a booking for this afternoon, 5/2, was made. And once again, canceled an hour before the cleaner was supposed to show. Nearly a week later, no cleaning.
Plenty of cleaning services have contacted me within the past few days and I'm sure none of them would have been as ridiculous as this experience has been.
This is the response they deemed appropriate:
"Hi ***,
We sincerely apologize for the inconvenience this has caused.
We're having trouble filling your booking due to your location. While we do service your area, occasionally there aren't enough professionals available to accept your chosen time.
We've rescheduled your booking to May 6th and 5PM, and are working on getting it filled. If this time doesn't work for you, feel free to change it on your Bookings page of the Handy app or website.
Please let us know if there's anything else we can do to assist you.
Best,
Albee"

I contracted Handy for their house cleaning services. A representative came to provide basic cleaning services to our small, 1800 square foot home. She was at our home for 8 hours to preform a job that should have taken her 3 hours at the most. Her behavior was erratic and she provided unsatisfactory service, including but not limited to leaving a rusty brillo pad on the floor of our new carpet which left a stain, and spraying an incompatible chemical/cleaner in our self cleaning oven which burned a residue and stain in the oven that can't be cleaned. We left feedback with Handy and they sent another cleaner who was unable to clean/repair the oven. We asked to cancel the service and they refused to waive the cancellation fee. We have not been compensated for the damage a Handy representative caused to our house and we should not pay a cancellation fee. There is no phone number to talk to a person about the incident and they only communicate via email. This company has bad customer service and they do not properly screen or train their employees.

My husband used *** for their cleaning services. When he called their customer service line to report that the person never showed up they stated, she did show up and knocked on the front door, but no one answered. My husband was home, the windows and door was open with him waiting in the living room which is less then 10 steps from the door. They asked we prepay for the service which was charged to our account on 4/26/19 for $ 88.00 to come out and clean on 4/30/19. After my husband cancelled another charge was made too our account on 4/30/19 for $99.00 (which is the same day we cancelled and the same day the staff didn't show and the company claimed she did.) This time the billing name was under the name Pay Handy vs ***. They didn't respond to our inquiry about the duplicate billing until we used Facebook messenger, to which the person claimed they would reimburse us $123.00, plus an additional $10.00, which is $54.00 less then what we were charged. Now it's only been less then 24 hours since we called them and no refund yet. I would l think as fast as the money has cleared my account they could reimburse me just as quickly. Hopefully, there won't be a part two to my review pertaining to the refund process.

On 4/*/19, I hired 3 pros from the Handy app advertised as “movers”. I became concerned when they weren’t covering furniture with the moving blankets I provided. I immediately emailed Handy and received placating responses from Sam and Jesser. I requested a phone call to discuss and they ignored this request. The grand finale was when the movers jammed a couch through the front door damaging the jam. I didn’t receive a response from Handy until I posted a negative *** review. Felicity refunded my credit card what was charged for the cost of the 3 moving pros and sent me a damages claim form. I was just able to complete it today because I wanted to unpack everything Handy pros had loaded to make sure there were no additional damages. Upon receiving my claim along with pictured damage and receipt documentation of my purchase of the door, they sent me disclosure information regarding limitations on damages that was not made available to me prior to hiring Handy pros. Therefore, I was unable to make an informed decision in the first place as to whether I wanted to hire Handy pros.

Booking ID: ***
I emailed earlier for support/help ( request (***), but unfortunately, I haven’t got any response back with a plausible resolution, neither did I get any call back. I was told of deep cleaning service by customer service person but received a different service. This is worst customer service experience for me. I was lied to by the customer service person while booking for first time , both for the type of service (first time Deep cleaning was promised whereas normal cleaning was booked) as well as charges for subsequent cleanings ( I was told of $81 for subsequent cleanings, while it shows $107 for next cleaning) I am not happy with the way I am treated and misled.
I want to cancel my service and I should not be charged any cancellation fee ( as I was told that I can cancel without any cancellation fee if I am not happy with the service provided)

Scheduled a one-time house cleaning service. I was required to pay in advance. 50 minutes prior to my scheduled service I received notice via text message that Handy cancelled my service. I attempted to contact them via e-mail and phone with no response. I was able to reschedule my appointment to a later time on the app. 55 minutes prior to my next scheduled appointment I received yet another text cancelling my scheduled service. Again, I attempted to contact customer service but never received a response. At this time I have cancelled my service (due to lack of professionalism and poor customer service) only to find that they credited my Handy account the $211 house cleaning fee and refused to refund my credit card. Atrocious service and poor response times. I will never use this company again and have filed a dispute with my credit card company to resolve this issue.

There are many issues with this company. The first time I booked Handy was actually through ***. They were meant to come and assemble a simple piece of furniture. They didn't show up, and it wasn't until later (after the appointment was scheduled for) that they notified me that they had to cancel due to lack of people. Obviously I would have appreciated knowing beforehand, so I didn't wait around at our house all day for them to come, but am an understanding person, so whatever, no big deal. Then they try to reschedule, but it was our vacation home, and I couldn't be up there, so they credit it back. It wasn't the most ideal, but if they are going to say they are going to show up, they should. Following, my fiancee books them to do some repairs up in Wisconsin on a property he owns. He schedules them to go out, and they schedule a person from TAMPA FLORIDA to go up there to install stuff. We live in Tampa, but it doesn't tell him who they are going to send out there in Wisconsin, but the guy from Tampa called on the day of service and said he obviously couldn't do work in Wisconsin, and apologized. Therefore, the work in Wisconsin wasn't done. Then he attempted to schedule cleaners up in North Carolina, to clean a rental property, and they cancel the day of service AGAIN. I know, we should have just stopped using them then. However, on a Saturday night, Red Cap wanted to charge us $700 to install a new faucet in a rental property, we tried to schedule Handy again to fix it. We go on the app, we go through the options of what service we need. We check replace faucet. Then it asks us if we are going to provide the faucet or if we need Handy to. We check that we need Handy to. We didn't expect that they would purchase the faucet for us, but we figured that was a great feature on the app. (Also, it said the Handyman would provide receipts for us for the faucet, and we would need to reimburse them for it) So the first call I get then, was from a man in broken English yelling at me, telling me he isn't going to go get a faucet, and then asked me who was going to pay for his milage if he goes and gets it. In my head, I am thinking "I don'
t know, Handy, I assume.. we paid $163 for the service." I complained to Handy, and didn't hear anything back from them. Instead, I got another call from a new service guy. He was nicer about the faucet, but said that he can't go get it, and doesn't know how that works because they don't provide faucets.. even though the app specifically has a section for it, and we learned later, from another Handy worker, that they do. Anyhow, it was this guys first day on the job. His name was Brian, he was at least nice, and we could understand him. However, he didn't install the faucet correctly. It spins, and is not stable. Also, we had to go out and buy the faucet ourselves, which was fine, but we paid for them to provide one. Then, when I reached out to Handy about the incorrectly installed faucet, they said they could credit $35 to my account. I pushed back. I told them that not only did we pay $163 to have the faucet installed, and it was installed incorrectly, we then had to have our general contractor go out at $95 to fix it. He said that it wasn't screwed on properly. Handy wrote back that because we agreed to their terms of service, that the most they could do is instead of crediting my account $35, is to issue it back to my credit card. I told them I didn't agree because they didn't complete the service, because the faucet was not installed correctly, and therefore the service was complete.

Booking ID: *** I emailed multiple times for support/help ( request (***)), but unfortunately,
I didn’t get any response back with a plausible resolution, neither did I get any call back. I was told of deep cleaning service by customer service person but received a different service. This is worst customer service experience for me.
I was lied to by the customer service person while booking for first time , both for the type of service (first time Deep cleaning was promised whereas normal cleaning was booked) as well as charges for subsequent cleanings ( I was told of $81 for subsequent cleanings, while it shows $107 for next cleaning)

Handy was contracted to clean my apartment. The Technician showed up 45 Minutes Late and left 1.5 hours early and did not clean.

Handy.com failed to refund me for paying $15 to change my pro on a cleaning service I have scheduled. This service was not performed because the handy pro cancelled the appointment 15 mins prior to appointment time.

I paid $15 for a specific pro, didn't get the service nor the pro.

This is a decieving business, they should be shut down.

Terrible service. I have booked and rebooked for a cleaning. Nobody has ever showed up to clean. First time was a no call no show. Then rebooking at the company's request. Don't waste your time!!!

I purchased the Handy tv mount installation service at *** yesterday because it offers next day installation. Then, minutes before the install I get a text that it is being move to next Tuesday. That's unacceptable when there is an appt scheduled and customers are waiting. I then call to get a refund and am told I will get a check in 3 to 5 weeks...? Completely ridiculous. Will make sure *** knows how their "partner" is handling things and will post my experience online, everywhere possible.

Fraud was committed and now Handy is charging $70 to my account that has not been authorized for cancellations of appointments that I did not book. My phone was stolen from me and all of these appointments were made without my consent or authorization.

Please do not charge me for late charges and please remove any accounts under my name: *** T that may be in your system.

Hi I have several issues with this company. In short I had contacted *** through a mobile app-based on their $60 advertised cleaning service for the 1st house cleaning. Someone did come out for the 1st time and cleaned for $60. I scheduled another 3 weeks out and was supposed to pay $107 which I was prepared to pay but no one ever showed up even though I had someone waiting to let them in. My account was still charged the $107 so I emailed customer service and never got a response just computer generated emails and there is no customer service number to call. I gave them the benefit of the doubt and was going to take them up on their offer to come out in 3 additional weeks but again no one showed up even though add someone waiting. That was the last straw so I tried to file a claim with my bank to get my money back and they said the company denied it because they claimed to have come out to my house which was a total lie. The link below shows many other dissatisfied customers that have very similar complaints as me. This is a very scandalous company and they need to be investigated. It's pretty shady when they don't have a customer service number and hide behind an email account which they really don't even respond to. They should be called

I signed up for a professional cleaner to come to my home and gave my credit card for payment. I received an email today the day before the service stating that the professional was swapped out for someone I was not recommended to. I tried calling no answer. I tried emailing to contact a person about the situation to no avail. So I cancelled my contract which they are keep $84.50 and $15 for a late cancellation fee. I don't think I should have to pay for a cancellation fee when the company gave me no notice that they were swapping out professional until it was too late to cancel contract. Bad business and unprofessional.

I signed up for recurring monthly cleaning services, and have had multiple issues with the service -- including a number of late arrivals and outright cancellations. These have resulted in me being late for appointments, and otherwise having to scramble for alternative solutions at the last minute.

Handy does not list a phone number for customer service issues, and when requesting a call back, the company replies only by email -- offering $5 credits for a significantly more expensive service.

In addition to Handy's poor track record on customer service, the company does not allow individuals to obtain "one-off" services -- they require a minimum commitment, including a an early cancellation fee.

My debit card was hacked. *** accepted 3 fraudulent charges amounting $1126. I have contacted the customer services for 2 weeks now and have not received any helpful communication nor phone call. I have filed complaints with my local bank and have been given contingency provision credits. I am told they are not cooperating with the refund and this has caused late fees for rent and car payment. Let it be known that I do not even have an account with this company nor have I ever purchased from this company. Somehow they were able to charge my debit card $1126 fraudulently and will not correct the issue.

I was contacted by a Handy representative and offered 50% off of my first service and quoted that my total would be $70.50. My card was charged $97.50. I reached out to Handy and explained that I was quoted $70.50 and charged $97.50. I was asked to provide a promo code that was used, I explained to them that I did not have a promo code and that their representative called me and made the offer and the quote over the phone and set my appointment. A representative, Cody , then contacted me asking me to provide the promo code that was used, I repeated that I did not have a promo code and was made the offer over the phone, by the Handy representative. He stated that the representative gave me 30% off. I stated, that it wasn't that I mistook her saying 30% versus 50%. I told him not only did she say "50% off if you booked over-the-phone" but she also quoted that I would only be charged $70.50 several times before getting off of the phone. I told him that she did not provide me with a promo code but I was sent a promo code via email, with a 50% off of the first cleaning coupon/promo code. He asked if I would send him a screenshot and he would call me back. I sent him a screenshot and he called me back and offered to refund the difference, I assume because I provided him an coupon. Later, I received an email from Cody, stating that the email was for a subscription plan,and I didn't and he would not give me a refund. I explained that the representative signed me up for the monthly subscription. He stated he did not see a subscription. I logged on to my account and saw that I, in fact, was signed up for a monthly service plan. He stated that I was "Although you have a recurring cycle you do not have a subscription plan". I explained that quoting one price and charging another is fraud and a serious offense. I asked that my complaint be escalated, he stated that he is the highest point of contact.

I hired 3 movers on 4/*/19 from the handy.com app. Because handy is representing these people as “movers”, one would think they have been vetted by handy prior to being sent off to do a job. I initially became concerned when they were moving furniture without it being covered with moving blankets. I immediately contacted the handy help app to report the problem. Jesser initially received the complaint and did nothing about it. I sent an email to Sam and he did nothing about it. I have both of these emails as evidence. The movers then were jamming furniture through the front door. We sent them home early as we didn’t want any further damage done and all of the heavy furniture was moved. We noted damage to our front door jam today from them forcing the furniture through the front door.