Handy Technologies

Handy.com charged my credit card $99 for a yearly service I did not request. They also charged my credit card $133.00 for a cleaning that never happened. The only way to contact the company is via email. There is no way to contact a person via phone. The email responses I received were always inaccurate and it appeared as if a bot was responding to them.

I entered into a contract with Handy under the agreement that they clean our studio apartment (which is our Airbnb business) on Sunday 7/. They canceled last minute (Sunday at 10am) and informed us they would clean the following day 7/. This last minute cancellation caused moderate stress and had potentially financial consequences of over hundreds of dollars because we had renters coming in Sunday afternoon expecting the studio to be cleaned. I emailed the company several times asking them to please call me to discuss the issue, they would not call. I also emailed Handy and informed them cleaning Monday the *** would not work for us and considering they were an unreliable company we would not be able to use them for future needs. The company responded saying we could terminate our contract but they would be charging us a $99 fee to cancel. I informed them that they never actually performed the service we agreed upon when entering the contract and that I would like them to waive the cancellation fee and refund the money we spent to clean the studio. They have since stopped responding to my request for a refund and cancellation of contract. In sum, they didn’t uphold their part of the contract as our need was time sensitive and their incompetence almost cost us Airbnb revenue. I simply want to be done dealing with this company and want out of the contract and the money we gave them to clean refunded. The fact that they have just stopped responding to my emails is unacceptable and unprofessional.

Handy markets the discounted first cleaning service as the price you'd pay for each and every service of your specific subscription service. I signed up for a 6 month plan for a monthly cleaning and received one very average cleaning from a brand new cleaner who did not really have any cleaning supplies of his own and did not really know what he was doing without instruction. I received an email later that my next cleaning would be $94 in total. I tried to call, no number exists, so was forced to email to explain that I wasn't aware of the jump in price. They respond over and over with a generic response and when I ask to cancel they tell me they would charge me $99. The cancellation fee is completely disproportionate to the amount of savings I received for one cleaning. I've explained to them that this is unfair to the consumer to charge a penalty that exceeds what they need to recoup to be made whole on the discount I received for one cleaning. The company ignored my explanation and continued to send generic responses. I cancelled anyhow as this business is problematic at best and rude to consumers and exploitative at worst.

my credit card was charged for a $99 membership fee that I never agreed to. I cancelled my Handy.com services well over a year ago. Additionally, by the time Handy had charged my card, the card had already expired. This means they arbitrarily changed the credit card date in order to process the payment. This is a violation of their merchant agreement with Visa.

I wouldn’t even give them a star but you have to at least rate them. When I signed up, it was going to be a one time cleaning then it turned into a 6 month plan. Here I am almost 8 months later and I still can’t cancel my plan without fees and penalties. I don’t ever suggest this company to anyone!

Tuesday, June *** at 3:00 pm. JOB *** Cleaning service. According with the instructions I had to look up the keys under the mat because the customer will not be at home. I checked under of black mat located in the building E201 second floor, and the keys weren't there. Immediately I called the customer (Indian guys) and he said that he forgot completely leave the keys. So I can't enter to the apartment and complete the job. According with the policy, the customer has to pay it anyways. I received my payment but then it was reversed and charged a fee form missed job. I have wrote more than 15 time to Handy and nothing happen. I am asking the reverse of the fee and the application of the payment. In total Handy needs to apply a credit to my account for $89.
I would appreciate your help to figure out it.
They can contact the customer to verify the information and I sent a attachment in my email with my calls record with the customer phone number (***). I told with the customer at this phone number.

Scheduled home cleaning 3 hours.. Person showed up late. Person left early. Person did not clean house properly and also burned our very expensive espresso maker. Have tried to rectify this with "Handy" the company. Simply asked for my money back and also reimbursement for new espresso machine. They will not reimburse for either. This business is terrible and is not providing what they say they will.

I had service with this company, they were hired for house cleaning. The first time they came out they changed cleaning person on me and didn't tell me, a different guy arrived. He did not finish his job that he was hired to do. Then this morning they charged my credit card for their services but 55 minutes before they were to arrive they rescheduled my service for another day next week. Yet they have charged my credit card. No prior notice, just an email 55 minutes prior. I tried calling them, no number in service for them. Started emailing the address I had only to reach and non returnable email address. Finally after 1.5 hours I get them on an online message service. The guy told me they would be out Monday July *** at 9:00 am. I explained I schedule my day around their appt time. Monday does not work as I have dental surgery. He didn't care. He said the emergency was that all of a sudden they did not have someone in my area to come clean my home. Now this appt was booked 1 month a head of time. Point is, they did not show up have charged my credit card. He now says they will issue a refund in 3 to 5 days. I have already been charged for work that was not done. Ad says cleaning done on scheduled days. Not true. Work not finished, and appointment times not honored and services are charged prior to doing the work. I want my credit card refunded asap.

Advertised as professional cleaning service. Charged over $38 an hour (discount price for first time!) for which we understood was for 2 people to clean at that price. One person showed up (with Swiffer and limited cleaning supplies) that had no idea of what cleaning is about. Had to go over everything he had done and things he had not cleaned, after already paid over $200. We contact customer service through e-mail (no personal contact this time-non existed). Got general response back, that's they sorry for our experience and they will gave us $20 off for future service. Handy practices is deceiving and its ripoff of consumers.

charged me without my authorization. Website asked me credit caed information for booking and it wouldn’t give me any details without giving credit card after I gave me credit card and selected options for service I immediately realized this was not safe service because there will be different unknown people would come to my home everyweek. I emailed them literally within seconds and they said sorry I was locked in for agreement and I had to.pay 99 cancellation fee and they charge me $89 for a service that was never scheduled or booked.

I recently booked a Handy cleaner to clean my apartment--and the cleaner stole my laptop. Handy has declined to contact me directly over the phone. They have also informed me that claims over $1,000 must be filed with the police and that they will "cooperate with the investigation," but will not reimburse me for my laptop, which cost $1,700. They have only emailed me periodically the opaque responses that they will be in touch shortly. They have not been in touch with any concrete updates on filing my reimbursement claim, even though I filed a police report as they stipulated, and sent them proof of my report.

I signed up for monthly cleanings with Handy. However, Handy was never even able to send a cleaner to my house. On the day of my first cleaning, my cleaner was set to show up at 8:30 am. At 8:20, I received an email she would be 30 mins late. I replied back saying I had to leave for work and attempted to reschedule the appointment for 1:30 in the afternoon. At 1:20 in the afternoon, I received a text that there was no cleaner available so they had to cancel my appointment. At the same time, they then automatically rescheduled my appointment for the next day at 1:30. That appointment time would never have worked for me, but since they scheduled it automatically within less than 24 hours, I would now be cancelled a few if I cancelled an appointment I never even made. I reached out to them to cancel my membership and refund me of any fees. They said they would not.

Handy’s contracted ‘professionals’ routinely don’t do the work/project they have been prepaid to do. This has happened to me at least twice since using the app. In the first instance, a professional never showed up. In the second instance, the professional showed up 15 minutes late, then left after waiting 15 minutes due to a security miscommunication at the entrance of my home. Per Handy’s policy (for cleaner professionals in this instance), each professional allots 3 hours for each service. When I contacted Handy about this problem, they didn’t listen to my concerns, and did not refund me for the lack of service, or breach of service. Even a brief scan of their app reviews, or the comments throughout their *** (to name two examples), confirmed that I wasn’t the only one who had similar problems. They have a long history, from what I was able to gather, or not fulfilling the services they’ve been paid for. It’s unethical and they should not be able to continue to operate in this way.

On 6/*, I was charged $145.00 for a cleaning service that never happened. The cleaning person asked for my lock box combination. When I gave it to him he never responded, so I assumed he entered the house without issue.
On 6/*** he sent me a message saying that he was charged a $45 late fee. He wasnt late, he just never received my message (via Handy's app) for my lock box code. There is NO phone number to reach them. and they want to charge me an additional $99.00 for cancelling my subscription to their service. It's unconscionable. I want people to know what this business does to people. They are horrible at doing business and refuse to speak to their customers!

I am absolutely irate about my experience with handy. I scheduled an appointment for 10 am on a Saturday to have shelves hung in my nursery. Being a single mom that's due in 2 weeks this is time sensitive, not to mention I had scheduled 3 people that afternoon to help me put the rest of the nursery together. To add insult to injury I had to leave my house to run and errand only to rush home to ensure I was home in time for the appointment.
I received a casual text from the "pro" that read "due to a pro call, we've had to reschedule your appointment for Monday at 10 am." I'm sorry, what?! Like any regular human I have a job, I am obviously not available at 10 am on a Monday morning, which is why I chose a Saturday appointment.
The worst part of this experience is that I had to pre-pay for this service. When I tried to reach out to their customer service conveniently their app starts glitching. They have no customer service phone number. I've emailed, sent 3 messages through their app and sent a tweet to no reply. Thanks for nothing. I now have 3 people headed to my house to help me and I have to turn down the help thanks to handy's terrible customer service.
Do not use this app, such a scam and they obviously don't care about thier customers or reputation.

I created my handy account the first week of April with the goal of immediately booking a cleaning plan. I kept trying to book the appointment, yet the website kept crashing. After multiple attempts, I emailed customer service asking for help. A day later I tried again and had the same issues. I eventually decided to try using the App to book my appointment which fortunately worked. The way handy works is they will charge you a set rate based on your plan FE the two pictures below show two different package options. As you can see the price per cleaning clearly changes based on the package chosen. I eventually decided on a 3 month, once a month plan. I was able to find some great promotion codes online and tried them all. One code that I used (which is no longer offered hence why I can’t show the exact amount of the plan below) resulted in the Total Blue Box price per cleaning dropping to $42. I was ecstatic at the deal and immediately booked my package starting the very next day, Wednesday April ***.

My cleaning was scheduled for 8:00pm so I told my employer that I would have to leave work early to be home for the cleaning. I left work at 7:00pm to get home in time, and got off the subway at 7:50 to a text from Handy that my cleaner had cancelled my appointment. I was extremely frustrated and immediately reached out to Handys customer service for further details. They apologizes, gave me a $10 credit and booked an appointment for me for the following night at the same time. I was still extremely frustrated and had to again tell my employer that I would be leaving early on the *** as well, but was still just happy to get the cleaning done. On Thursday May *** we had our first cleaning which was very solid, although the cleaner did leave 25 minutes early.
On April *** I logged onto the App to confirm the date and time of my second cleaning to find a price of the cleaning listed at $185, and no option to enter any discount codes, as the package had already been booked in advance. I was absolutely shocked after having booked my package at $42/cleaning. I immediately emailed Handy asking what the discrepancy was and if they could fix it. They told me that my discount was only applied to my first booking (which I was not told prior) and was told that there was nothing they could do. When I asked if I could cancel my plan, they informed me it was a $99 cancellation fee. I continued to push back and explained that the Total amount listed in the plan (see above images) very clearly change as the frequency and length of the package change, and clearly apply to all booking in that package. Entering a promo code has the exact same effect on the above image and lowers to Total price listed next to the booking link. This clearly implied that the promo code would apply to the entire package, as the package is all under the same one booking and was affected in the same way and the package term changes. Over the next week we emailed back and forth, but Handy stuck to their guns and demanded that I pay the full $185 for each of my next two pre-booked appointments or cancel my plan at a $99 fee, which they absolutely refused to waive. In the morning on April *** I responded to Handy clarifying why I felt I should be able to cancel my plan. Over the past 2 days Handy had been very responsive, so after not hearing from them for ~24 hours, I decided to follow up again the next morning (April ***). That evening I had still not heard form them and decided to follow up again expressing my frustration and asking for a response. A few days later I had still not heard from them, so on Sunday April *** I emailed them my personal phone number and my availability for the week and asked them to please call me. That night I received a response ignoring my request for a call but re-stating their stance that I could either cancel with a fee or continue with the booking at the significantly higher (well above market-rate) amount. The next morning, I responded that I would still like to have a call. Finally, after following up one more time I got on a call with a very sweet female customer service agent on May ***. After following up one more time in between we finally got in touch via a phone call on May ***. The call took a lot longer than I had hoped and Handy seemed very non-understanding. In the end, I was able to work out the following arrangement with the agent. She would cancel my second booking at no cost, and ensure me that I would receive promotion codes for the final cleaning, which she would make sure I could apply despite have already pre-booked the final cleaning. On the phone I very clearly demanded that the promotion code would be “a significant amount of at least around 50%” to which she responded that she can’t guarantee anything, but is “confident you (I) will be happy with the discount codes provided” at which point I told her I am trusting her and don’t want to cause a fight or take legal action or cancel my card etc. and would give Handy this second chance. That day I received a confirmation “We’ve gone ahead and called your May *** booking.” Called was a typo and supposed to be “cancelled”. The email also confirmed that they planned to send me promotional coupons. I also received the following email confirming the booking was skipped.

On May *** I noticed my booking was coming up for June ***, yet I had still not received any discount coupons. I sent Handy another email asking why I had not received my promotion codes to which I immediately received a response asking what discount amount I was promised. I responded that day explaining that I was told it would be ~50%. At which point I received no response. I proceeded to follow up the following day, again on June *** again on June ***. On June *** I noticed my card had already been charged in advance of the cleaning and became extremely frustrated. On the morning of June ***, I sent handy another email requesting a call ASAP to discuss the cleaning that was scheduled for that night, but again got no response. While I was extremely frustrated, I had already paid for the booking, so I decided to tell my employers I would be leaving work early and make sure to be home for the cleaner, and would try and deal with the issue of the cost post-fact.
At 6:00pm I checked my phone and saw messages from two different unknown numbers. One at 5:27 and one at 5:40pm with the same messages. The texts from one number informed me that I had been messaged via the Handy App by my cleaner and then forwarded me the actual message. The other was from the cleaner directly who got my number via the App. The message read “Miriam A: Hey I’m sorry but is there any way we could reschedule the cleaning for tomorrow? I have a family emergency and don’t know if I could make it please let me know – Miriam” I informed Miriam that I unfortunately couldn’t make any other days work for the next week due to a religious holiday observance, but that as long as I’d get refunded for my cleaning, she should go ahead and cancel and I will totally understand. She confirmed I would get refunded and cancelled the cleaning at 6:50pm, at which time I told my employer I would in fact be staying late. That was the last text I received from Miriam or from the Handy App and was not informed via any communication that the cleaning had not inf act been canceled and instead picked up by a different cleaner. At 8:10pm I got a call from my roommate who happened to have left something in the apartment and be stopping by for a second, letting me know that there was a cleaner outside of our apartment trying to get in. My roommate let him into the apartment and frustratingly (as he has nothing to do with the cleaning and didn’t want any responsibility) showed him around, but had to immediately leave, resulting in a total stranger being alone in our apartment for 3 hours for a cleaning that I had been sure was cancelled.
The icing on the cake is that I checked the Handy App this afternoon and noticed that I still have another cleaning scheduled for the month of July at the full $185, meaning the cancellation of the second part of my plan didn’t even go through, and I am not expected to pay this absurd amount of money again.

Handy Has not provided The Service they have advertised. I was advised I would get 24 hour notice of who my cleaner would be the next day for 5 hours of cleaning. 1. I had a cleaner stay for 2 hours and leave and not clean everything and break and damage household belongings. 2. I have had to contact them on 3 different occasions less then 2 hours prior to my cleanings when there was no one assigned to come to my scheduled cleaning (and these cleanings had been scheduled in advance). 3. One of the cleanings that had been rescheduled by THEM, less then an hour prior to someone scheduled to show up, I contacted them and advised them that there was no one scheduled and they advised them that no one was scheduled and they had to rescheduled again. 4. I advised them that I needed help with scheduling a certain pro that I liked, who was at my house and we both couldn't figure it out, as they could see in our records in our messages, and we accidently open and created an additional cleaning plan and charged an additional $118 for the account and they wanted to charge me an additional contract cancellation fee. Then asked me if I was satisfied and if all my questions were answered and if I needed any more help and when I responded that I was not satisfied and needed more help, no one ever got back to me! I now cancelled my original contract due to them not being able to have their cleaners available for the schedule I am signed up for and their cleaners not staying, breaking things and the other reasons above and I want my cancellation fee returned because they were not able to fulfill their end of the contract.

I schedule and paid for 2 handy pros for 8 hours to come move my office contents. One of the 2 showed, the second said he was running late and then didnt show up at all. The first pro stayed and worked for part of the day but fell ill due to the heat and had to go home early. The second pro later claimed in a message that he had shown up but that I was no where to be found and so he left after waiting 45 minutes per company policy. Handy also has no customer service phone number or anywhere you can reach an actual human being.

I signed up with Handy for a cleaning service. You pay a monthly fee and they assign someone to come and do whatever it is that you signed up for. They charged my credit card ahead of time. On the day of the service, the worker didn't show on time. 2 hours after her scheduled arrival time, I received an email saying she was running late. She was supposed to arrive at 11 am. At around 2:30 pm I received a notification that she was finished with my job, although she never arrived, much less cleaned anything. I was home waiting for her the entire day. I sent many messages to Handy regarding this and asked them to refund me and cancel my future monthly appointments. They responded that they had issued a refund, which I have not received after 7 days--they advised I would receive it within 3-4. They also said they credited my account TEN DOLLARS, which also still shows $0 under credits. When I told them to cancel all future appointments, they advised it would be $99 to cancel the contract. Why am I held to the requirements of the contract if they are not? Their employee never showed up, cost me a day off work, and also caused me stress dealing with this entire situation. This was my first experience with them and it was horrible. There is no way I will set myself up to deal with this every month for a year. I need them to cancel my contract, refund the first cleaning since it never happened, and never charge my account again. Another thing that shows me they are a less-than-reputable company is that there is no way to talk to anyone. They have NO PHONE NUMBER! How can a large company like this not have a customer service number? Please help.

I am absolutely APPALLED that this so called "service" is even allowed to still operate. They seemed to have perfected the ideal business model for completely ripping people off. Let's go through my horrid experience:

1. Clean was scheduled for last week, but was cancelled because no pro had accepted (which they claimed was rare). Hosted a large graduation party at my home the day after, so I was already in a bind because I ended up quickly cleaning the house myself.
2. Clean is rescheduled for today. They assigned me a new "Pro" - and I use that term extremely loosely. No one in my selected Pro Team EVER picks up a job, no matter the day or time, so I'm stuck with someone that's "new to Handy". She arrives 40 minutes late. Yes, she texted me prior, stating she was having car trouble, which I absolutely do not beleive. She asks if she is supposed to still come because she will be late or if I want to reschedule. I tell her no, still come today. She finally shows, I let her know everything that needs done, and the things that are most crucial for me. I leave about 30 minutes after she arrived, and let her know I would be back not until after she was gone most likely. She texts me 5 hours into the cleaning (I don't even have a big house folks!!), and says she will be at least another hour because she is "so detail oriented". Ok, great.

I arrive home, looking forward to a nice clean home. I have 2 small kids that I had to occupy outside of the house for 6 hours so this lady could "clean". I begin to walk around and notice none of the floors had been mopped, or even swept. I immediately message her and let her know. She responds back saying "her mop broke". Um, ok? I replied back and said "you could have asked where mine was and I would have gladly let you use it!". She does not respond at all at this point. I begin to look at more of the house and notice that she did not even wipe the bathroom counters, or dust ANY tables, or sweep, or mop, or dust shelves. It looks like she wiped the front of my appliances, vacuumed, and dusted my TV stand. Literally, that is it. To say I am livid is an extreme, extreme understatement.

Of course, the Handy support email address is of absolutely no support. They offered me a $20 credit for my next clean. Not interested. I have requested them to HONOR their satisfaction guarantee by doing the following:

1. Send a new Pro out to finish the job correctly
2. Refund what I paid for my first clean
3. Cancel my contract with NO fees

Of course, I hear nothing back. I need resolution, and I need it ASAP.