Handy Technologies

Ryan

Nov , 13:44 EST

Hello,

I have sent several messages regarding my handy service. I have at this point been cancelled twice by a "professional" to assemble my dresser. I've taken off work and missed out on money to pay bills and I still haven't had a handy professional put together my dresser. I've asked to speak with a manager multiple times, they don't have a customer service number and everything is online. I feel that this has been very unprofessional. How do I know if the next professional will even come this 3rd time around. I would like to speak with a manager regarding this, as no one has been helpful in resolving this issue. I paid 56.99 to have my dresser assembled and it still has not been done. They have given me credits worth 20.00 that can only be used on the app. I have no plans in using the app any longer because of the unprofessional mannerism. I would like to have the service completed and have 20.00 put back on my actual credit card, not a credit applied to the app, which I won't use.

Thank You

On October , 2018, I moved out of my apartment in Baltimore, Maryland to a home in Pennsylvania. I used the Handy app to hire a professional interior painter to paint an accent wall in my apartment. Upon my move out, I realized the painter had stained my rather new sofa (less than one year old) on the back and after my landlord inspected the premises it was discovered that there were paint stains on the interior handle of the door *** I attempted to remove the paint on both the sofa and the doorknob, but my efforts were not satisfactory. My sofa (link below) is damaged and I am required to replace the interior doorknob, which is an electronic deadbolt using a key fob with a cost of over $250 (link also below).

As required by Handy, I filled out their damage claim form, provided evidence of my purchase of the sofa, and provided photographs of the damage. After numerous follow-up emails and requests for them to call me or email me about my claim, I received only one email saying the claim was not approved. I then proceeded to respond to the denied claim as they instruct you to do and received no response. Next, I requested a phone call. On both occasions I was assured a representative would be in touch within 60 minutes. I have not been contacted regarding this serious matter despite my myriad attempts to resolve the issue.

I have used their cleaning services in both New York and Baltimore with no issues. But I will not have my nearly $1000 sofa or $250 interior doorknob not compensated for. I was also quite understanding and patient when filing my claim, saying the sofa color was no longer in stock and provided them with the same sofa at a 40% reduced cost so I could replace it. I also provided them with the link to the lock and was willing to replace it myself.

As stated above, below please find my links to the two items and my explanation regarding my complaint.

***
Above please find the 6 foot Meggie Langley Street Sofa. My sofa is light brown in color, but the only one available is the light blue one above, which I can order upon compensation from Handy. I used several different upholstery cleaners on it, removing the green color somewhat, but there remains a terribly unsightly stain as shown in the photograph below. Fortunately, it is 42 percent off.

Also attached is a photo of the paint I saw on the doorknob, which is the same color the painter used on the wall. I never noticed the sofa or doorknob until my move out today, since during the inspection of my apartment the paint and sofa stains were noticed. Below is the link to the replacement of the lock. ***

I am responsible for replacing the lock for the next resident, since your interior painter caused the damage. The price includes the replacement of the Meggie Langley Street sofa (which I'm not thrilled is no longer available in brown, but will settle for the gray/blue color).

Attachment(s)
Sofa Evidence of Purchase.pdf
Paint stain on sofa.jpg
Apartment lock paint stain.jpg

They are very deceptive about their “early termination fee.” I wanted a one-time house clean, but apparently I agreed to a mimimum term for monthly cleanings. I still can’t find out how long my term is (it is completely hidden on their website under my account), but if I want to cancel after one cleaning, I have to pay a $99 early termination fee. I know this is common practice for cable or phone companies, but a house cleaning company?! They did not make this clear when I signed up.
In addition, they have Peak Pricing, just like *** or ***, which seems completely ridiculous to me. And they never explained that my first clean would cost $89, but subsequent cleans are $138!!!
Well, I’ve learned my lesson. I’m gonna read all 25 pages of legal gibberish in the terms and conditions before I sign up for anything again! I feel cheated and ripped off.
Their customer service is only through email. I can’t talk to an actual person. Their email response was quick, which I appreciated, but they basically told me “too bad for you.” And they did not reveal how long my time commitment is. I will have to email them again. Ugh.

Lack of training on their staff. Staff arrived late and leave early without finishing the job. Staff told me to add hours to finish the job which she already spent 6 hours on not finishing to clean a 2 bedroom unit. Platform overcharged things for non-sense. I made my first reservation online and changed it for an earlier window. The platform will charge you $15 for booking even on the first booking. There is no customer service line you can call to ask questions.
I have been told that staff was taught to not finish the job. The trick is they will ask you for more hours to finish to job and trick you for more money. I will not come back!

Horrible customer service. Horrible cleaning “pro” who said when discussing a city “that’s where all the crackheads and meth heads live” but she looked just like one. Totally unprofessional and she did a horrible job. They force you to download an app to communicate with them and are slow to respond and charge you for services you never confirmed. Never use this company’s services.

I just signed up for a one-time booking. Beware they do not specify that you are actually signing yourself up for a continued service. No text indicating this and greatly misleading. Now if I cancel the booking I set two hours ago, I have to pay 99 dollars. This is fraud and the people who run this company should be shut down.

I was alerted by my financial institution that someone had fraudulently used my debit card with Handy.com to charge $853.00. I filed an official disput but was advised to contact Handy directly. Upon finding their website and searching for a while I realized that there is no contact phone number listed. I sent an e-mail via their contact page detailing my situation. They e-nailed back indicating that they saw the original charge for service which was canceled and then applied to “my” account in the form of CREDITS! This, along with other complaints on this site leads me to believe that they are complicit in fraudulently charging people’s credit and debit cards. I responded to them explaining that I do not now nor have I ever had an account with them let alone scheduled service and have had no response.

I signed up for a maid service. I needed a maid that day, and I needed it to be easy to book. This is the type of situation Handy relies on.

I knew someone that had used the service a year or two ago that kind of walked me through it, so I didn't pay too close attention to everything involved.

I made the booking, used a promo code for my first cleaning. Then the maid calls to make sure that I wanted her to come, since I guess people had been cancelling their services but Handy wasn't telling the maids that they didn't have to go to the house. So she wanted to make sure. That's the first red flag. Then, the maid was 20 minutes late to the apartment. I got no heads up from her, no apology, nothing. Then, she leaves early. Again, no apology, no explanation, nothing. I get home and yes the apartment is cleaner than if no one had been there. But the shower was just brushed over with no real regard to whether or not it was actually clean, nothing was lifted to clean underneath, the stove was still dirty.

I contact Handy to let them know that this is a bad enough first impression for me not to want any recurring cleaning services even though I had signed up for them. They tell me tough luck, we're charging you a $99 early termination fee. Which, by the way, wasn't the case in the past. The friend that walked me through the process was under the impression that I would be able to cancel the plan without any fee whatsoever, because he had been able to when he used the service over a year ago. This structure has not always existed. After much back and forth between myself and various customer service representatives, they cancel my plan and charge me the $99 anyway. I tried blocking my card without cancelling it totally but it made it through as a "recurring charge." It seriously pains me that they were able to do all of this without my permission. There is no way to remove your payment information from the website. I seriously hate them so much.

The worst company ever! I applied to be a contractor over a month ago and they still have not approved my application. They are obviously trying to hide something because the only way you can contact them is through email. All reputable companies have a phone number where you can call and talk to a representative. They dont even respond to my emails with answering my questions.
Now I come to the Revdex.com page and see all of the other negative reviews. How many reviews will it take in order for them to be investigated by the authorities for running a scam?? I would like to just once meet their CEO face to face and tell him what I really think of his scam of a "company".

The first thing I want to complain about is the way they handle their contractors I arrived at a job yesterday and the person I was supposed to assemble B's Furniture wasn't home I did everything that handy Pro asked me to do in accordance with their guidelines to do when a potential client wasn't home I follow their directions and submitted everything they required I was informed today that the woman said I didn't show up and they basically took the money that I have been making for them and deducted from my account making it so I can't get paid for the work that I've done went as I said I followed their procedures and I should be getting paid for the work that I've done secondly I'm complaining about their misrepresentation on their websites they say they pay people a certain amount of money and they do not it's still posted as being such and about a month ago I received a notification from them that they were actually reducing the amount of money that I was to make per job but still post it on their website as being the old amount it's fraudulent it's bait and switch and I don't think it's right

Requested service that was agreed to in advance and confirmed 24hrs prior to service was not performed. Handy "Pro" texted via the app a few hours before arriving, saying she would not perform part of requested service (cleaning the inside of the microwave). In addition to this, she did not complete the full service of cleaning the entire apartment in the allotted time, leaving half the apartment uncleaned. She also, without permission, used my tea towels to clean the floor and then left that same tea towel sopping wet on my kitchen counter. Additionally, she left various parts of my bathroom and kitchen wet, as well as my toilet seat. She also left used cleaning scrubs in my toilet. This is unacceptable and caused me to spend a significant amount of time after she left to clean up her mess.

DO NOT SIGN UP FOR HANDY!! YOU CANNOT CANCEL! Have been charged over $250 for cleanings I didn't even use because I MOVED OUT OF THE HOUSE! I can't access my account, I can't cancel, no ones getting back to me. They have 0 communication between workers and company as I've told workers 2 times now to stop coming! I tried emailing... no response. Seriously save yourself the trouble and DO NOT SIGN UP THIS COMPANY IS A SCAM.

This company owes me $48. They over charged me $48 claiming that it was for an over payment of $48 that they paid me. They never paid me the $48 in the first place therefore, there is no overpayment that exists and I have not been able to get through to this company in six days. I had emailed about 20 times a day and I have yet to get a decent response from this company there is no telephone number to call them and get a customer service representative on the phone that is impossible and I have yet to get a response to my emails I want my $48 that I have worked hard to earn and they have no right to charge Me for an overpayment that they never paid me.

For over a year and a half after first using Handy.com, they have persistently scheduled monthly cleanings without my permission and charging my credit card. I did not knowingly sign up for regular service and have repeatedly canceled these appointments and tried to get them to stop doing this. Suddenly they have charged $99 to our credit card. My husband has complained to our bank's fraud department and they advised us to also complain to you.

I now see from the Revdex.com site that many others have had this problem and that Handy has had to pay damages in Washington DC. I wish I had read this before first calling them.

I signed up for a one time cleaning on 9//18, paid $240 for 8 hours and received a confirmation and even confirmed with the assigned "professional" (their term not mine) by phone and text. She did not show up and did not respond to voicemail and text messages. I specifically moved all of my appointments to Friday so I could be here on Thursday. They make this guarantee on their web site: Your happiness is our goal. If you're not happy, we'll work to make it right. Our friendly customer service agents are available 24 hours a day, 7 days a week.

I reported the issue immediately on their App and e-mailed them. Here is what they reported back: As aforementioned, we trying our best to match your booking with an available professional. Please note that all professionals in Handy platform are independent contractors, which means, they are self employed. Because of this, Handy is unable to assign them to bookings, nor insist that particular professionals accept specific bookings. We offer them the bookings, and they decide whether they will accept or decline them. Typically, they are booked a minimum of 24 hours ahead. We do not dispatch the providers.

I even reported the problem to the corporate office CEO, COO and General counsel. Never heard back form them. Obviously my this is not important to them. I had to cancel all my other appointments which had been se in advance so as to be here on Friday for the newly assigned cleaner who did show up and did a mediocre job.

I booked Handy for a furniture assembly purchased through ***. They canceled the appointment three times. Each time they sent the same canned explanation via email that the tech had called off at the last minute. I found it very frustrating to arrange my day three different times around an appointment that they canceled at the last minute. Once might be understandable. Thankfully my dad came into town and put it together for me, or it would still be in pieces a month later.

This company has set up a system where you can't get out of the service without paying a 100 dollar fee. They charging me for cleanings that aren't scheduled or scheduling cleanings I have signed up for. they instruct me to change bookings on the bookings page of their web site, but the site shows I have no upcoming bookings. I get charged anyway, whether i'm here for the cleaning or not, whether the cleaner shows up or not.

I want this contract ended without being charged 100 dollars. they have failed, time and again to live up to their end of the contract, and make it next to impossible to get any kind of customer service.

They advertised for a one time service, so I wanted it to try it out. It was 42 dollars and the service was delivered. Without me knowing they had put me into a membership without my knowledge. A month ago I received a message that the cleaning lady was on her way and I found out they scammed me into a membership. After contacting them and telling them I did not want to be part of their company and it was a one time only deal, they refunded me. Now I find out they have not canceled the subscription and I have to pay 99 dollars if I cancel the membership!!! This is fraudulent and scandalous and a big scam!!!! They sre harrassing me!

To be clear, I have had several complaints using Handy over the past several months - this last issue just showed me the company operates in an unethical manner, misleads customers into purchasing subscriptions, and and does not view the safety of their customers as a business priority.

I made an appointment for a Handy cleaning with a specific cleaner - who I've added to my Handy Pro team (a feature that allows you to shortlist your favorite cleaners). I confirmed the appointment in the mobile application about a week in advance and was ready for the service.

About an hour before my appointment, I received a notification from the app that my appointment would be starting and my cleaning professional was en route. The problem was that the cleaning professional that I selected and booked the appointment with was no longer assigned to me. So at this point, I had an hour notice that somebody would be cleaning my home for 4 hours that I did not approve of.

This individual was new to Handy (this was denoted by a display in their profile) and I was given no notification of this change prior to it being made. My concern with this is that I am very particular about who I let into my home. If my usual professional could not make it, and I was given notice of this, I would have rebooked when she was available. However, as a customer, I do not feel it is fair to select the professional for me, after giving me the expectation that my assigned housekeeper would be available for my appointment.

At the very least, if this was not possible, I should have been given notice outside of the cancellation window. I was told by Handy and the professional that it was too late to change my professional and that a feature to notify customers of appointment changes is not available in the platform! This is unacceptable and as someone who has worked in technology for years, I know this is a tactic to scam customers and force them into a binding situation.

It is clear that Handy mobile app and their email notification process has the ability to notify customers when their professionals are en route to their location. The functionality from an application perspective is no different in either of these cases, which means Handy could certainly "add" the ability to notify customers of changes that concern their safety if they wanted to, and very easily. They choose not to because it defers revenue.

When I contacted Handy to resolve this issue they were apathetic and unwilling to offer any reasonable solution.

I've had issues where items in my house have gone missing after Handy cleaners I've used in the past have serviced my home. To avoid this, I stick to a single professional and I feel that Handy has a responsibility to respect the fact that customers have full autonomy for who they allow into their home. This right as a customer should not be compromised and penalized for any reason.

I needed a single cleaning with 2 days notice. I already have a regular cleaning service, but they weren't available for this clenaing. I would never knowingly subscribe to a new regular service, since I'm very happy with usual cleaner when they are available

I ordered a cleaning on handy.com. at no point did I order an additional cleaning, or knowingly subscribe to a repeating service. At no point was a cancellation fee for a service mentioned.

When I went back on handy.com to review my cleaner I noticed they had another cleaning booked. This is for an AirBnB Unit, and the turnover is whenever the guests switch, and so of course a weekly cleaning wouldn't make any sense. And like I say, I already have a regular cleaner I'm happy with. So I tried to cancel the single cleaning, and the website said that they would charge me for it anyway and I could schedule it when I wanted.

So I just tried to cancel the recurring service.
The website said I had two options. Cancel and lose the 99$, (which I never agreed to), or I could switch the $99 into some other kind of account without a recurring service.

So I chose the new service, even though I didn't want it, because the other option was losing my 99$

As soon as I switched to this new service I cancelled immediately without using it, but apparently my 99$ had already been charged for an annual fee for a service which I had no choice but to be a part of. I'd like my $99 refunded, since it was for a service that I didn't want and was coerced into accepting.