Handy Technologies

I had booked a cleaner to come while I was at work. As usual, I didn't get the requested pro and had a stranger coming to my house. I have a babysitter for my 4 month old infant and she was looking out for the cleaner and was ready to let her in. I leave VERY CLEAR instructions on the app for self entry because I work at a job where I do not often have my phone on me, and I make it very clear to let themselves in because of that fact. I also have a very obvious apartment, as I'm the only apartment on the first floor (also very clearly laid out in the app instructions). However, I was able to access my phone at 11:30ish am to a message that the cleaner could not find my apartment. She did not message me before then. She had messaged me at 11:34am that she could not find the apartment, when I messages her back again that it is the only one on the first floor, she then left and I couldn't message her anymore. I wrote to customer service and the only thing they would offer me was 50% refund since I can not reschedule right now - I have family coming into town which is the whole reason I was having the house cleaned in the first place and they couldn't get someone there to clean the same day. I wrote them saying I wanted 100% reimbursed and they argued that the cleaner needed to be paid for their time, which I agree with EXCEPT she could have easily done the job if she had read the instructions carefully. This was all completely unnecessary and I can not believe a company would argue with me over a refund for something that affects their company. They have no regard for fairness, my time, my money, or what sort of mess this creates in my life. I now have to go home and clean after a 12 hour workday because this cleaner did not do her portion to make this work, and Handy did not do their due diligence on customer care.

This company doesn't care about paying customers or the comfort of said customers with the "independent contractors" who are the cleaners/ trades persons. I have repeatedly been asked to be notified when an unauthorized pro/contractor has accepted my jobs so I can reschedule with a pro that I feel comfortable with. As I told the several customer service representatives that I have spoken to, I cannot take off from work every time they want to send a random stranger into my house and leave them alone with my valuables, animals, etc. I found out why these poor people are stealing it's because they are getting paid less than half of what the consumer pays for the service and the contractors also told me that all of the fees that are charged by handy that are suppose to be in the contractors best interest actually goes to the company and not the contractor which is outrageous! They are deceitful in all of their dealings and should not be trusted. The judgement against them should say it all. I only wish I knew about all of the treachery before I entered into plan with this wretched company. I have a plethora of emails between myself and this company and they all say the exact same thing. At this point I think it's just a computer.

On 2/*/2018 I scheduled a cleaning, but the person who was supposed to do the service never arrived. I had to prepay 78 dollars but this company refunded just 18 dollars after my request. They are holding on to 60 dollars for no reason. I repeatedly requested the refund of the entire amount, but they refuse to do so.

Used handy storage for 3 months and went with them because of the 1 month free deal. I regret it.
They keep your belongings in an open warehouse which is reaaaally dusty (throwing a tarp on top is too much?). So expect to spend hours cleaning anything you get back.
Furthermore, they put on super adhesive stickers onto all of your belongings that DO NOT peel off easy (see picture). It damaged more than 1 of our items.
When I emailed them about it, they said they have a "satisfaction guarantee" and if we send pics of damage + item info, they will pay for any damage. I filled out their claim report and never heard back from them again (even after sending a follow up email).
They contract local movers for pickup/delivery and Handy support messed up my time window when sending them instructions.
Overall, its not worth the $100 or so bucks in savings as you'll be paying for it with time spent cleaning + damage to your belongings.

I need help! You stuck me ina contract after your promo assured me NO contract. You charged me almost $200 for a service I never received. I worked 4 hours making beds, cleaning 2 out of 3 bathrooms, and doing all the laundry because your people haven’t been trained at all. I’ve already left remarks on ***, your Facebook page and am contacting my credit company. This is because I’ve sent multiple messages to your company and this is turning into more and more of a nightmare as you’ve sent 3 strangers to my home now. STOP!!!!!!!!!!!!

Handy treats both their customers and their "professionals" abominably. The person assigned to me called me at 4am to tell me she thought she had the flu and would be going to the doctor before she came for her 9am appointment. At 9:30 when she still had not arrived, I tried to call her back at the number she called from, and got a recording stating that I was not calling from an approved phone, and to call back using the phone number on my account. (Which doesn't exist anymore, as it is 4 feet deep in flood water.) Waiting in my vacant house with no internet access, I tried to contact Handy directly, only to learn that they only allow you to contact them via email. At 1pm I gave up and went elsewhere to access the webpage, where all I could do was file a "No Show" complaint. Handy never contacted me, but instead charged her a $150 penalty fee, which she called me back to complain about.
Handy has no interest in addressing concerns, fixing issues, or maintaining customers or business relationships, their only objective is to make sure they get their money any way they can. Their ultimate resolution was to apply $109 credit to my account for "my next booking". Pigs will fly...

First, the repairman was over 1.5 hours late. Next, he put my bed together wrong. The two side rails have the felt facing upwards as opposed to the upholstered side up. (i.e. I have an awkward black rim of felt visible instead of beige linen). This will need to be totally taken apart and reassembled. It appears it will be extra fun because he stripped many of the nuts.
Then he hung two shelves. He did not use the hardware that accompanied the shelves. He also hung the bars for it vertically as opposed to horizontally (per the instructions and picture). He created two new holes in my wall that will need to be spackled and painted. The shelves also are not level.
He left to supposedly go get spackle and paint to fix the holes in my wall and then fix the other blunders...but never returned...leaving me with a bed that is assembled wrong and shelves that are hung incorrectly and now with two new holes in my wall I will have to paint and spackle.
Handy has given me credit towards my next booking...but quite frankly, I will never use this app again. I have never had such a bad experience. They did not offer to send someone to fix the damage and they have not agreed to a refund despite the fact that they did not render the services promised.

Terrible Experience. I paid to have 4 pieces furniture put together in 3 hours. The handy man completed 2 pieces of furniture in 4 hours. The Handy company billed me for an additional 1 hour of work and did not send a worker to finish up the remaining 2 pieces. They told me via email that I have Book again (pay again) to have my 2 remaining pieces of furniture put together. They also do not have a working phone number to contact them. Please read reviews on Revdex.com and online before using them. 1-star service. Will never work with them again

I was overcharged for a change to my services. The platform only allows you to make changes on the mobile app and when I requested multiple times for someone to call me this company neglects the request. I want to cancel my plan but each time I attempt to I receive an email from the business reminding me there will be a fee. if I could explain the awful service and responses I have been receiving perhaps we could work this out. The business is intentionally hiding from their customers.

Misleading pricing - says it will charge you one thing but charges you a great deal more. No customer service line. Took several emails to get erroneous charge removed. Not recommended.

We signed up for the Handy and have consistently had issues. We had one instance in which the cleaning person just didn't show up and another instance in which the cleaning person stated they had left the platform, but were still displayed as showing up to clean the next day. In order to change the person last minute, we would have been charged a fee, which is ridiculous. We have also been told by one of their former cleaning staff that they consistently did not pay him what he was due.

Further, there is no way to contact them by phone, making working out any issue extremely frustrating.

My wife and I have discussed and we no longer want to use Handy. However, they also charge a $99 fee to cancel service. As we want to cancel due to exceedingly bad service, we want this done free of charge.

I signed up for a 3 month promotion for a cleaning service. After the 3 months the company continued to charge me for services I was not receiving, I attempted to contact them however there is no phone number available. After finding a place to contact customer service through online chat, I requested them to stop service and they agreed. At this point they continued to charge me for monthly services I was not receiving. I attempted to go the same route and chat with someone online to stop the billing and was unsuccessful. I then contacted my bank and asked them to stop payments to this company. I have now recently received an email from the business stating that my account is going into collections. I attempted to email them back and ask them to call me, I even provided my personal cell number however the email address was one that does not allow responses.

Be warned: I signed up to a Handy promotion advertising 50% cleaning for new customers. The cleaning "expert" that was sent was nice but the cleaning was appalling. I tidied much of my apartment before he arrived. I have hardwood floors that were left grimy after a Christmas dinner and I stressed to the cleaner that it was my major concern. When I returned home at the end of 3 hours, the cleaner was on his phone on Instagram and the floors were completely sticky. The cleaner told me he cleaned the entire apartment with only a single Swiffer pad and water. He tried to mop it again with a new Swiffer pad but was unable to get them clean without basic supplies or floor cleaning liquid. After attempting to clean it for an hour with no improvement visible, it became clear he couldn't finish the job with the supplies he had and he left. After he had left I noticed there were still bowls with food chunks left on the kitchen counter (which still had drink spills on it). I went out and spent $25 on cleaning products to re-do all of the floors myself. I also had to re-clean several surfaces that were still unclean. This completely defeated the purpose of having a professional do the cleaning. I could have done all of the cleaning myself at no expense. I never want to use Handy again.
When I contacted Handy to cancel my account, I was told that there was a minimum contract period (despite this term never being advertised in their fraudulent and deceptive advertising online for 50% off deals). Now I'm left with an unclean apartment, $100 cancellation fee, and $50 charge for a completely worthless cleaning job (as well as having to go out and buy my own products). Handy has offered me no refund.
AVOID Handy at all costs!

Offered me a one-time cleaning. Signed me up for a six month contract without my permission. Insists there's no one time cleaning option.

Overcharged me for my one time cleaning.

Wants to charge me for a cleaner that didn't show up.

Wants to charge me to exit the six month contract I never signed.

I have signed up for a recurring cleaning service through Handy. The cleaner was due to arrive on the morning of 8 am on 12/*/2017. My husband was home and waiting for the cleaner and indeed answered the cleaner's call when they called using our call box to enter the building. For whatever reason, the cleaner was not able to enter the building and never arrived for the cleaning. I tried to call the cleaner back but my call was redirected through Handy's system saying that the number was unavailable. My husband then went outside of our building to wait for the cleaner who was nowhere to be seen. The app then updated saying that the cleaner had finished my cleaning (which she obviously had not), I was then charged $170 for a full cleaning, when the cleaner literally never entered my apartment building.

Handy has refused to resolve the issue and only issued only a partial refund. The app indicates that the cleaning was completed, which it obviously wasn't. I have requested a full refund from them but they have failed to resolve it claiming that I "canceled" the cleaning - which I did not and in fact did everything in my ability to ensure that the cleaning was completed. Equally we were never compensated for our time. Furthermore, I am unable to get out of my contract with Handy without paying yet another cancellation fee.

When signing up to try Handy, it requires you to enter into a cleaning plan but it does not provide notification at the outset that you will be charged a cancellation fee if you cancel the plan if you are unhappy with the service. There was no option to sign up for a one time use. When I signed up for the plan under Handy's advertised "happiness guarantee", I was under the impression that I could try the service and cancel or receive a refund if I was not satisfied with the service. However, what happened was I was both charged for poor service and charged a cancellation fee by the company because I did not wish to continue to use their subscription based service. When signing up, you are given the chance to select a "pro". I chose a "pro" based on the reviews they received and the number of times they were rated. Two hours before the cleaning person was supposed to show up, I see on the app that the "pro" I was assigned had no experience with Handy. I notified the company that I was uncomfortable with using someone who had never done work for them before but I was told I could not be guaranteed a professional because they were independent contractors. The "pro" who came to clean my apartment was terrible - she did not dust surfaces, she did not wipe down cabinets, she did not clean the sink, and did not vacuum the rug or floors. Although the job was scheduled as a 4 hour job, she only stayed for 2 hours. I immediately complained to Handy. At first they told me they would give me a $20 credit towards my next cleaning under the subscription plan but I would be penalized with a $99 cancellation fee. I asked by email to have someone call me, but they did not call me until the next day. In the interim, I cancelled the plan because I did not want to be charged for any upcoming cleanings or have any more experiences with Handy, particularly since I could not be guaranteed that a particular professional come to my home. When I called customer service to dispute the cancellation fee, they told me I was given incorrect responses by the initial customer service representative and I should have been offered to have a refund of the cleaning fee. At that point, Handy told me they could not reverse the $99 non-refundable cancellation fee and pointed me to terms of service and paragraphs on their website about the subscription service. If Handy was requiring people to sign up for subscription based services, you should be given the opportunity to opt out of future services without penalty if you have a poor experience the first time and customers should not be penalized for cancelling future unused services. In the end, Handy only offered to refund the cleaning fee (which was $87) but did not refund my cancellation fee of $99. In essence, they required me to pay more for a service that was horrible even under their standards. I feel that they are deceptive in how they advertise their services, particularly since they require users to sign up for a subscription service without the ability to cancel without penalty. Even my confirmation email contained no information about the non-refundable cancellation fee - I thought I was able to cancel without penalty if I was unhappy with the service. I would understand charging cancellation fees if users cancel shortly before the next service, but when first-time users are trying the service, they should be able to opt-out after a bad experience. In particular, since Handy does not guarantee that a particular professional will come, users are at risk for having a "professional" with no experience or poor reviews get swapped in at the last minute (like I did).

I was scammed into a 6 month contract with this company (as I see many others have as well.) I eventually got over that and figured I would not use their services and just keep rescheduling my cleaning appointments until my contract end date. The only way to reschedule an appointment is through the app, which never works so I end up contacting customer service, which is only possible through email, not by a telephone number (which is extremely frustrating.) I have had multiple mishaps with this company, which led them to charge me certain fees, due to THEIR APP NOT WORKING, but this incident that occurred today has put me over the edge. I had 2 cleanings scheduled for today, 12/*/2017. On 12/*/2017, I tried to change them on the app, but of course, it was not working so I contacted customer service at 8:43AM saying I would like to change my 2 appointments scheduled for tomorrow, 12/to a different date (I have email proof). In the meantime (since I have to wait to get an answer from Handy since they only do things via email), the app started working and I was able to change my appointment times. Come this morning (12/*/2017), my building calls me saying there is someone from Handy here and my credit card was charged $46. I looked back in my email and one of their customer service reps, Kent, had changed my appointment BACK to 12/*/2017 without me knowing or me confirming my acknowledgment that this was happening (and not what I wanted). I am waiting to hear back from Handy but this company has brought nothing but stress to my life and loves to charge for their wrong doings.

I was a new customer to Handy. I booked my first time full home cleaning for 6 hours scheduled for 11//17 to prepare my home for Thanksgiving. One professional showed up with barely a spoonful of cleaning supplies in coke and gatorade bottles. No other supplies (no vacuum cleaner, no mops, no toilet cleaning supplies) even though handy claims "Cleaning supplies included" on their website. I reported the issue to handy within 15 mins via email. I walked the professional out in 2 hours as the she barely finished a single restroom in that time. She clearly did not have supplies to clean my entire home.

Contacting customer service was hard. Email only. I reported the issue in 20+ emails, each time answered by different rep. I explained multiple times and asked for cancellation of account and refund of my money. They told that there would be a 99 USD charge for early cancellation. I refused the charge in my emails and repeatedly explained the poor service. Asked for escalation process and got no answer. Asked for a phone call and did not get any info or a call.

After several emails, Handy mentioned of "Handy Happiness Guarantee" and said they would send a makeup cleaning for 3 hrs and credit my account for the rest. I provided the schedule for makeup cleaning. It was confirmed for 12/*/17. The professional called that morning to confirm the cleaning but ended up cancelling very last minute (30 mins before). Handy auto rescheduled to a time that does not work for me. Handy failed twice in a row.
I am not interested in such untrustworthy service and again emailed asking for refund and cancellation of my account.

I see two credit card charges for the initial cleaning for 183 USD as well as 99 USD cancellation (since I booked a 6 month plan). Despite Handy failing to meet their promises and me reporting the issue in 20+ emails and asking for escalation process, no proper response from Handy. Their service is very unprofessional. I disagree with both the charges and am disputing them via my credit card as well as I mentioned to Handy.

Handy owes me $260,I arrived at a job and customer was not home,they did not pay me like they promised in the contract agreement,they also charged me $160

On multiple occasions -- most recently two weeks in a row, on two separate occasions -- the promised cleaners have simply not showed up. Handy did not let me know or did so after the time the cleaner was supposed to arrive. Because I had to let the cleaner into my apartment, I'd planned my days around this.

Regardless of business model, this type of gross negligence requires some sort of compensation: A free or discounted future cleaning would make sense. If Handy is unable to provide this type of customer service, they simply are not providing a viable service at all. You cannot run a business where people repeatedly do not show up for a scheduled service, and then offer no recompense. All they have done is return 'credits' -- essentially refunding money they never earned in the first place.