Hi ***, Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my teamPlease rest assured that the changes you requested have been applied to your orderIt will be shipped out to you duly. Please do not hesitate
to contact us if you need any further assistance.Sincerely. Oliver G***Customer Support ManagerMyNameNecklace
I ordered a necklace from this company only to be charged an international service fee Be aware, this is not a US company Based on the charge by my bank, I believe they are out of Israel Nowhere on their website do they disclose they are a foreign company or that you will be charged an international service fee Stay away from this business
That's is a lie, it did guarantee delivery by Christmas, the customer service man who called me confirmed that it was the company at fault, he said that something went wrong with my order and it was going to be late and that's why he was offing a 50% refund
Hi ***,
Thank you for reaching out to us on Revdex.com.I am terribly sorry to hear that you received damaged and unsatisfactory items, and that you are displeased with the service my team providedI will make sure that all the relevant parties are aware of their mistakes.We will
of course respect your wish for full refundHowever, if you would kindly give us another chance to rectify your dissatisfaction, we will be more than happy to remake the necklace and exchange the bracelet to different product of the same priceAs a token of apology, we will also issue a compensatory 10% refund off the product price for you.Please kindly advise. Once again, please accept my sincere apologies for all your inconveniences.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,Thank you for contacting us.I am sorry that you did not receive reply from our customer support team in a timely manner due to a large amount of correspondence prior to Mother's DayPlease rest assured that we are working around the clock to address all of our customer's inquiries.We
usually ask customers for cancellation reason so we can try to resolve any issues that cause such cancellationUsually if customers wish to cancel nevertheless, we also honor that.In your case, your order was cancelled and a request for full refund has been submitted to our billing departmentIt will be executed shortly.Again, I apologize for any inconvenience and for your displeasure.Sincerely,Oliver G***Customer Support Manager
Often we search for the perfect gift, a gift that is personailized, meaningful and beautifulI came across my name necklace and decided to order a necklace for my mother"GUARENTEED TO ARRIVE BEFORE CHRISTMAS" awesome! So I sent my mother this gift and no other gift thinking this one was special enoughApparently I was incorrect in thinking soThe necklace never arrived...I have tracked it and it still says the package was picked up...WHERE OH WHERE is my necklace???????? It seems to be a common issue with this company...perhaps not over promising and under delivering is something you should look intoThank you for disappointing not only me but my mother as wellWay to go Mynamenecklace
Hi Oliver,Thanks for responding.My wife no longer needs or wants the chainIt was a birthday gift and I had to eventually get her something else in place of the name chainI wish your staff was this diligent and helpful months ago.That being said, I prefer a refund instead of a new chain.Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***, Thank you for reaching out to us.I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for youI will ask her to resend the email to you again in case the email did not get
through to you. We are looking forward to remedying the situation for youI apologize for all your inconveniences. Sincerely,Oliver G*** Customer Experience Specialist
Dear Sir/Madam,We apologize for any inconvenience that has been caused.We did however adhere to our terms and conditions. The customer has contacted us on May 8th and complained about the quality of the productAs always in such cases, we apologized for the inconvenience and requested a
picture of the item to better understand the problemour reply was:"Dear *** ***,Thank you for contacting us.We are very sorry to hear that you have had an issue with your item.The quality of our products is our top priority, and situations such as this are unacceptable by our standardsWe produce and ship thousands of items and have very strict quality assurance procedures to prevent such occurrences.Please rest assured that we will find a quick solution for you and rectify this issue to your satisfaction.Please kindly send us a picture of the item in question so that we can determine what happened and prevent it from happening again. As soon as we receive the picture, we will be able to offer an immediate solution to this situation.We appreciate your cooperation and patience.Awaiting your reply".The customer did receive our email as she responded to our email, and just wrote:"I am not at all pleased with his product. It doesn't look as it did in the adI don't want a replacement, I want a refund. I will not deal with your company again".We have no intention to make our customers keep an item they are not satisfied with, and we would offer a refund once we understand the issue. We still did not have a chance to reply when this unnecessary complaint was filedWe always offer our customers a full refund upon return of a damaged or not satisfying items.We would do the same in this case - we will offer the customer a full refund upon the return of the items.Please let me know if I can be at anyfurther assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace *** J***day agoPermalinkI am not at all pleased with his product. It doesn't look as it did in the adI don't want a replacement, I want a refund. I will not deal with your company again.J***day agoPermalinkI am not at all pleased with his product. It doesn't look as it did in the adI don't want a replacement, I want a refund. I will not deal with your company again
Dear ***,
Thank you for reaching out to us on Revdex.com. I am sorry to hear that you are charged additional fee and I will investigate this issue with out billing departmentI would also like to apologize that you did not receive satisfactory response from my teamI will make
sure that they will use your valuable feedback to improve on their performance.We will of course refund you the additional fee, and as a token of apology, we would like to issue an additional 15% refund off your purchase as a compensation for your displeasure and inconveniencesPlease kindly advise if you would approve of this offer--you can contact me directly at *** Once again, please accept my sincere apologies and I am looking forward for your reply and to remedying the situation for you. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Hi,Thank you for reaching out to us via Revdex.com. I am sorry to hear that you received misspelled necklace and that the item was damagedUnfortunately, the name submitted by your daughter is Sophia--the order process is automatic and order detail has not been tampered unless requested by
customer. As for the defect, can you please kindly send us the picture so we can determine how best to rectify the situation for you? I apologize for all your inconveniences and am looking forward to your responseYou can send the photo directly to ***@mynamenecklace.com .Please mention order ID *** in your email.Awaiting you reply.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Hi ***.Thank you for reaching us via Revdex.com. I asked the billing department to check your payment and indeed you were charged twice, probably due to a glitch during the checkout processThey will now refund one of the payments urgently and you should receive the fund back in your account within
the next 7-business daysPlease let me know if there is anything else we can do for you in the meantime.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
So I ordered a necklace from MynamenecklaceCom for Kerri Schmidt for Christmas and this company had a guarantee it would be delivered by ChristmasIt did not get here by Christmas or before it I did not receive it Intel the 27thSo I emailed this company about how I did not receive the item I purchased with the guarantee to be delivered by Christmas and ask them how they are going to honor there guarantee and this what they sent me back lol.Dear Jeremy,
Thank you for your email
We apologize for the delay due to the busy holiday season
I see that your order was delivered on 27/
Happy New Years
Please let us know if we could be of any further assistance
Best Regards,
Tania Smith
My Name Necklace Customer Service Team
Last Contact Reply
From: jeremy Keith Corbus
Date: Mon, Dec 26, at 06:PM
Date: 12/26/8:32:AM
Name: jeremy Keith Corbus
Comments: My item I ordered was guaranteed to be here by Christmas witch still has not arrivedI am very upset for I ordered this for my wife to open Christmas morningSo I would like to know what your going to do now to honor your guarantee
SourceUrl:
Order ID:
I placed an Order with mynamenecklace on December 9, 2016, and was promised that I would received my Order before ChristmasThis Order was my Mother-in-law, and Mother's Christmas gifts, and spent $130! I am now at a loss as to what to do for their gifts! When I track my Order, it hasn't even been processed, and shipped yet! The phone number to customer service does not work, and they do not respond to their emails I am going to speak with my bank about disputing the charge, and receiving my money back
Dear ***, Thank you reaching out to us via Revdex.com. I am sorry to hear that you are displeased with the shipping time frame and how it was displayed on our websiteI will make sure that the responsible party is aware of this issue so they can improve on it. We will honor your request to
cancel and will process a full refund as soon as possibleYou should receive the refund back to your PayPal account within the next 3-business days. I apologize for all your inconveniencesPlease do not hesitate to let me know at oliver@mynamenecklace.com if you need any further assistance.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait
until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their *** page.I was also sent a self address envelope I guess going back to ***, couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did finally reply to my complaint emailThey offered for me to purchase something else on their site of equal or lesser valueI do not want any of their productsI have learned my lesson that they are poor quality and I will never buy jewelry without seeing it first againI'll just have to swallow my $mistake and move on
Regards,
*** ***
Dear ***,
Thank you for your message.
I am sorry that the package was not delivered to youI have asked my team to get back to you and they will be in touch with you very shortly to rectify the situation for youOnce again, please accept my
sincere apologies for all your inconveniences and displeasure.
Sincerely,
Oliver G***Customer Support Manager
MyNameNecklace
Hi ***, Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my teamPlease rest assured that the changes you requested have been applied to your orderIt will be shipped out to you duly. Please do not hesitate
to contact us if you need any further assistance.Sincerely. Oliver G***Customer Support ManagerMyNameNecklace
I ordered a necklace from this company only to be charged an international service fee Be aware, this is not a US company Based on the charge by my bank, I believe they are out of Israel Nowhere on their website do they disclose they are a foreign company or that you will be charged an international service fee Stay away from this business
This customer was also in contact via *** and was refunded in Full Regards*** ***
That's is a lie, it did guarantee delivery by Christmas, the customer service man who called me confirmed that it was the company at fault, he said that something went wrong with my order and it was going to be late and that's why he was offing a 50% refund
Hi ***,
Thank you for reaching out to us on Revdex.com.I am terribly sorry to hear that you received damaged and unsatisfactory items, and that you are displeased with the service my team providedI will make sure that all the relevant parties are aware of their mistakes.We will
of course respect your wish for full refundHowever, if you would kindly give us another chance to rectify your dissatisfaction, we will be more than happy to remake the necklace and exchange the bracelet to different product of the same priceAs a token of apology, we will also issue a compensatory 10% refund off the product price for you.Please kindly advise. Once again, please accept my sincere apologies for all your inconveniences.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,Thank you for contacting us.I am sorry that you did not receive reply from our customer support team in a timely manner due to a large amount of correspondence prior to Mother's DayPlease rest assured that we are working around the clock to address all of our customer's inquiries.We
usually ask customers for cancellation reason so we can try to resolve any issues that cause such cancellationUsually if customers wish to cancel nevertheless, we also honor that.In your case, your order was cancelled and a request for full refund has been submitted to our billing departmentIt will be executed shortly.Again, I apologize for any inconvenience and for your displeasure.Sincerely,Oliver G***Customer Support Manager
Often we search for the perfect gift, a gift that is personailized, meaningful and beautifulI came across my name necklace and decided to order a necklace for my mother"GUARENTEED TO ARRIVE BEFORE CHRISTMAS" awesome! So I sent my mother this gift and no other gift thinking this one was special enoughApparently I was incorrect in thinking soThe necklace never arrived...I have tracked it and it still says the package was picked up...WHERE OH WHERE is my necklace???????? It seems to be a common issue with this company...perhaps not over promising and under delivering is something you should look intoThank you for disappointing not only me but my mother as wellWay to go Mynamenecklace
Hi Oliver,Thanks for responding.My wife no longer needs or wants the chainIt was a birthday gift and I had to eventually get her something else in place of the name chainI wish your staff was this diligent and helpful months ago.That being said, I prefer a refund instead of a new chain.Thanks,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***, Thank you for reaching out to us.I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for youI will ask her to resend the email to you again in case the email did not get
through to you. We are looking forward to remedying the situation for youI apologize for all your inconveniences. Sincerely,Oliver G*** Customer Experience Specialist
Dear Sir/Madam,We apologize for any inconvenience that has been caused.We did however adhere to our terms and conditions. The customer has contacted us on May 8th and complained about the quality of the productAs always in such cases, we apologized for the inconvenience and requested a
picture of the item to better understand the problemour reply was:"Dear *** ***,Thank you for contacting us.We are very sorry to hear that you have had an issue with your item.The quality of our products is our top priority, and situations such as this are unacceptable by our standardsWe produce and ship thousands of items and have very strict quality assurance procedures to prevent such occurrences.Please rest assured that we will find a quick solution for you and rectify this issue to your satisfaction.Please kindly send us a picture of the item in question so that we can determine what happened and prevent it from happening again. As soon as we receive the picture, we will be able to offer an immediate solution to this situation.We appreciate your cooperation and patience.Awaiting your reply".The customer did receive our email as she responded to our email, and just wrote:"I am not at all pleased with his product. It doesn't look as it did in the adI don't want a replacement, I want a refund. I will not deal with your company again".We have no intention to make our customers keep an item they are not satisfied with, and we would offer a refund once we understand the issue. We still did not have a chance to reply when this unnecessary complaint was filedWe always offer our customers a full refund upon return of a damaged or not satisfying items.We would do the same in this case - we will offer the customer a full refund upon the return of the items.Please let me know if I can be at anyfurther assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace *** J***day agoPermalinkI am not at all pleased with his product. It doesn't look as it did in the adI don't want a replacement, I want a refund. I will not deal with your company again.J***day agoPermalinkI am not at all pleased with his product. It doesn't look as it did in the adI don't want a replacement, I want a refund. I will not deal with your company again
Dear ***,
Thank you for reaching out to us on Revdex.com. I am sorry to hear that you are charged additional fee and I will investigate this issue with out billing departmentI would also like to apologize that you did not receive satisfactory response from my teamI will make
sure that they will use your valuable feedback to improve on their performance.We will of course refund you the additional fee, and as a token of apology, we would like to issue an additional 15% refund off your purchase as a compensation for your displeasure and inconveniencesPlease kindly advise if you would approve of this offer--you can contact me directly at *** Once again, please accept my sincere apologies and I am looking forward for your reply and to remedying the situation for you. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Hi,Thank you for reaching out to us via Revdex.com. I am sorry to hear that you received misspelled necklace and that the item was damagedUnfortunately, the name submitted by your daughter is Sophia--the order process is automatic and order detail has not been tampered unless requested by
customer. As for the defect, can you please kindly send us the picture so we can determine how best to rectify the situation for you? I apologize for all your inconveniences and am looking forward to your responseYou can send the photo directly to ***@mynamenecklace.com .Please mention order ID *** in your email.Awaiting you reply.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Hi ***.Thank you for reaching us via Revdex.com. I asked the billing department to check your payment and indeed you were charged twice, probably due to a glitch during the checkout processThey will now refund one of the payments urgently and you should receive the fund back in your account within
the next 7-business daysPlease let me know if there is anything else we can do for you in the meantime.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
So I ordered a necklace from MynamenecklaceCom for Kerri Schmidt for Christmas and this company had a guarantee it would be delivered by ChristmasIt did not get here by Christmas or before it I did not receive it Intel the 27thSo I emailed this company about how I did not receive the item I purchased with the guarantee to be delivered by Christmas and ask them how they are going to honor there guarantee and this what they sent me back lol.Dear Jeremy,
Thank you for your email
We apologize for the delay due to the busy holiday season
I see that your order was delivered on 27/
Happy New Years
Please let us know if we could be of any further assistance
Best Regards,
Tania Smith
My Name Necklace Customer Service Team
Last Contact Reply
From: jeremy Keith Corbus
Date: Mon, Dec 26, at 06:PM
Date: 12/26/8:32:AM
Name: jeremy Keith Corbus
Comments: My item I ordered was guaranteed to be here by Christmas witch still has not arrivedI am very upset for I ordered this for my wife to open Christmas morningSo I would like to know what your going to do now to honor your guarantee
SourceUrl:
Order ID:
I placed an Order with mynamenecklace on December 9, 2016, and was promised that I would received my Order before ChristmasThis Order was my Mother-in-law, and Mother's Christmas gifts, and spent $130! I am now at a loss as to what to do for their gifts! When I track my Order, it hasn't even been processed, and shipped yet! The phone number to customer service does not work, and they do not respond to their emails I am going to speak with my bank about disputing the charge, and receiving my money back
Dear ***, Thank you reaching out to us via Revdex.com. I am sorry to hear that you are displeased with the shipping time frame and how it was displayed on our websiteI will make sure that the responsible party is aware of this issue so they can improve on it. We will honor your request to
cancel and will process a full refund as soon as possibleYou should receive the refund back to your PayPal account within the next 3-business days. I apologize for all your inconveniencesPlease do not hesitate to let me know at oliver@mynamenecklace.com if you need any further assistance.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait
until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their *** page.I was also sent a self address envelope I guess going back to ***, couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did finally reply to my complaint emailThey offered for me to purchase something else on their site of equal or lesser valueI do not want any of their productsI have learned my lesson that they are poor quality and I will never buy jewelry without seeing it first againI'll just have to swallow my $mistake and move on
Regards,
*** ***
Dear ***,
Thank you for your message.
I am sorry that the package was not delivered to youI have asked my team to get back to you and they will be in touch with you very shortly to rectify the situation for youOnce again, please accept my
sincere apologies for all your inconveniences and displeasure.
Sincerely,
Oliver G***Customer Support Manager
MyNameNecklace