Hi ***, Thank you for reaching out to us via Revdex.com.I am sorry to hear that the necklace was tarnished and that you did not hear from us in a more timely mannerWe are experiencing a large amount of emails at the moment and are trying our best to respond to all of them as soon as we
can. I have put your case on high priority and my team will respond to your inquiry within todayPlease rest assured that the issue will be rectified to your satisfaction. I apologize for all your inconveniences and thank you for your valuable feedback. Sincerely,Oliver G***Customer Support Manager MyNameNecklace
My husband bought me a necklace for valentinesHis bank account was charged which they say they did not doFinially after a week of trying to get in touch with them my husband disputed the charge and it went back in his accountAfter that he was charged for a necklace they state is real silverIt has nothing on it stating it's silverThe chain its self was so small I couldn't even put it around my neckThe pendant sure isn't worth the money they say it isThis company is not a real good company if u can't even call themOnly emails which takes them days to respondI want to send it back but I know he won't get his money backSo for any of u wanting to buy from them dont
Hi ***,
Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my teamPlease rest assured that the changes you requested have been applied to your orderIt will be shipped out to you
duly.
Please do not hesitate to contact us if you need any further assistance.Sincerely.
Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am very sorry about the inconvenience which has been caused to you with the delay in the processing of this refund.We have processed it back in December and I am going to look into this and investigate why you were not able to receive it by now.I will also make
sure personally that it is being done immediately.I have contacted you directly with all the relevant details.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Dear ***,Thank you for reaching out to us via Revdex.com.I see that in the correspondence with my team, you agreed to reorder and that my team have confirmed that the replacement item is being producedThe item is in the last stage of production and will be shipped out very shortly to the address you
provided:*** *** *** ***Upper marlboro, Maryland 20772Please kindly let me or my team know how you would like to proceedI apologize for any inconveniences causedYou can also contact me directly at ***@mynamenecklace.comSincerely,*** ***Customer Support Manager MyNameNecklace
Dear Sir/Madam,Thank you for letting us know about this case. It seems that our emails to the customer id not go through and therefore she thought we are not replying. She has however contacted us via our Facebook page and were able to receive our reply.A prepaid return
envelope has been shipped to the customer and she will be able to return the item back to us.I would like to assure you that we reply to every email we receive and always offer our customers a solution for any problem or inquiry.Our return policy is published on our site at: ***Please let me know if I can be at any further assistance,Sincerely,*** *** Customer Support Manager
I bought a Christmas gift from mynamenecklacecanada.comWhen purchasing, it stated that the product would be here before Christmas and estimated Dec 21, Here it is Dec and nothingThe tracking information doesn't even state that it has reach Canada yet
When I contacted customer service I was told "We assure you this matter will be resolved to your complete satisfaction"
Now I know that you can't guarantee shipping dates and arrival dates, but if I had been given the option to pay more for faster shipping to get it here for Christmas I would have but since it said it would be here, I was confident that it would be
I have since asked for a refund back since this has been a complete waste of my time and money for a $Christmas present
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***, Thanks you for your reviewI'm really sorry to read that you were charged for an international transactionI will contact you by email directly to rectify this situation and refund you the amount of the feePlease accept my sincere apologies for your inconveniences Oliver
g***Mynamenecklace.com
Dear ***,
Thank you for reaching out to us again
According to the tracking number (***), it seems that the package has been delivered to you on Oct Can you please let me know if this is not the case?
Thank
you.Sincerely,Oliver G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It's a crying shame that I had to go to this extreme to get a response from MyNameNecklace since they would not respond to direct emails and they have no published phone number to call
Regards,
*** ***
Hi ***,
Thank you for reaching out to us on Revdex.com
I am sorry that you have not received the orderI see that my colleague Darcy has already contacted you and offered a partial refund a compensatory 20% refundPlease kindly respond ti her email and please
feel free to let her know if there is anything else we can do for you.Sincerely,Oliver G*** MyNameNecklace
Dear ***,Thank you for reaching out to us on Revdex.com. I am sorry to hear that you are charged additional fee and I will investigate this issue with out billing departmentI would also like to apologize that you did not receive satisfactory response from my teamI will make sure that they will
use your valuable feedback to improve on their performance.We will of course refund you the additional fee, and as a token of apology, we would like to issue an additional 15% refund off your purchase as a compensation for your displeasure and inconveniencesPlease kindly advise if you would approve of this offer--you can contact me directly at *** Once again, please accept my sincere apologies and I am looking forward for your reply and to remedying the situation for you. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already
placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Mary Anne Tuplano
days ago
Permalink
Dear Bob,Thank you for contacting usWe have already placed the order for your new itemWe will notify you once the item is ready to be shippedA pre-paid return envelope will be enclosed in your package so that you can send us back the original item.
Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting youMary Anne Tuplano
days ago
Permalink
Dear Bob,Thank you for contacting usWe have already placed the order for your new itemWe will notify you once the item is ready to be shippedA pre-paid return envelope will be enclosed in your package so that you can send us back the original item.
Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting youMary Anne Tuplano
days ago
Permalink
Dear Bob,Thank you for contacting usWe have already placed the order for your new itemWe will notify you once the item is ready to be shippedA pre-paid return envelope will be enclosed in your package so that you can send us back the original item.
Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you
Hi ***,I am sorry to hear that you are displeased with the shipping time frameWe did guarantee Mother's Day delivery--the last date you could place the order and still receive it in time for Mother's Day varied, depending on the shipping method you chooseThis information was displayed clearly
on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Mother's Day delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. Please do not hesitate to contact us if you need any further assistanceWe are working around the clock to respond to our customer's inquiries and I apologize if it may take slightly longer than hours. Please rest assured that your order will be delivered within the promised time frame. Sincerely,Oliver G***Customer Support Manager MyNameNecklace
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** Thank you for your messageI would like to provide an update that the ring is being customized and will be shipped shortlyPlease let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred *** Thank you. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear Sir/Madam,
We apologize for the inconvenience caused in this case
Although we did indeed have a delay in our response due to an unexpected amount of emails received in our system in the past days, we have replied to all of customer's inquiries and after verifying
the shipping address and although the *** tracking number indicates the package has been delivered, we have offered the customer a full refund in an email sent on June 29th
The refund should be approved as soon as possible
Please let
me know if I can be at any further assistance,
Sincerely,
***
***
Customer
Support Manager
My Name
Necklace
***
Dear ***,Thank you for reaching out to us on Revdex.com.I am sorry that we could not respond to your inquiry within satisfactory time frame due to large amount of correspondencePlease accept my sincere apologies for your inconveniences and displeasure.I have
rechecked with the shipping department and it appeared that you package returned to us last FridayI have now asked them to update your shipping address and reship the package to:*** *** ** *** ***Tolono, Illinois 61880United States
Once again, please accept my sincere apologies and please do not hesitate to contact me at ***@mynamenecklace.com should you need further assistance.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am very sorry for the inconvenience which has been caused to you.I can assure you that we do invest a great effort in our customer service quality and I will personally look into this case to see how we can learn and improve from it.In the meantime, I could see that a full refund has already been granted to your *** account, and that the item has been delivered.Please let me know if I can be at anyfurther assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Hi ***, Thank you for reaching out to us via Revdex.com.I am sorry to hear that the necklace was tarnished and that you did not hear from us in a more timely mannerWe are experiencing a large amount of emails at the moment and are trying our best to respond to all of them as soon as we
can. I have put your case on high priority and my team will respond to your inquiry within todayPlease rest assured that the issue will be rectified to your satisfaction. I apologize for all your inconveniences and thank you for your valuable feedback. Sincerely,Oliver G***Customer Support Manager MyNameNecklace
My husband bought me a necklace for valentinesHis bank account was charged which they say they did not doFinially after a week of trying to get in touch with them my husband disputed the charge and it went back in his accountAfter that he was charged for a necklace they state is real silverIt has nothing on it stating it's silverThe chain its self was so small I couldn't even put it around my neckThe pendant sure isn't worth the money they say it isThis company is not a real good company if u can't even call themOnly emails which takes them days to respondI want to send it back but I know he won't get his money backSo for any of u wanting to buy from them dont
Hi ***,
Thank you for reaching out to us on Revdex.com.I have checked and saw that all your inquires were replied and taken care of by my teamPlease rest assured that the changes you requested have been applied to your orderIt will be shipped out to you
duly.
Please do not hesitate to contact us if you need any further assistance.Sincerely.
Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am very sorry about the inconvenience which has been caused to you with the delay in the processing of this refund.We have processed it back in December and I am going to look into this and investigate why you were not able to receive it by now.I will also make
sure personally that it is being done immediately.I have contacted you directly with all the relevant details.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Dear ***,Thank you for reaching out to us via Revdex.com.I see that in the correspondence with my team, you agreed to reorder and that my team have confirmed that the replacement item is being producedThe item is in the last stage of production and will be shipped out very shortly to the address you
provided:*** *** *** ***Upper marlboro, Maryland 20772Please kindly let me or my team know how you would like to proceedI apologize for any inconveniences causedYou can also contact me directly at ***@mynamenecklace.comSincerely,*** ***Customer Support Manager MyNameNecklace
Dear Sir/Madam,Thank you for letting us know about this case. It seems that our emails to the customer id not go through and therefore she thought we are not replying. She has however contacted us via our Facebook page and were able to receive our reply.A prepaid return
envelope has been shipped to the customer and she will be able to return the item back to us.I would like to assure you that we reply to every email we receive and always offer our customers a solution for any problem or inquiry.Our return policy is published on our site at: ***Please let me know if I can be at any further assistance,Sincerely,*** *** Customer Support Manager
I bought a Christmas gift from mynamenecklacecanada.comWhen purchasing, it stated that the product would be here before Christmas and estimated Dec 21, Here it is Dec and nothingThe tracking information doesn't even state that it has reach Canada yet
When I contacted customer service I was told "We assure you this matter will be resolved to your complete satisfaction"
Now I know that you can't guarantee shipping dates and arrival dates, but if I had been given the option to pay more for faster shipping to get it here for Christmas I would have but since it said it would be here, I was confident that it would be
I have since asked for a refund back since this has been a complete waste of my time and money for a $Christmas present
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***, Thanks you for your reviewI'm really sorry to read that you were charged for an international transactionI will contact you by email directly to rectify this situation and refund you the amount of the feePlease accept my sincere apologies for your inconveniences Oliver
g***Mynamenecklace.com
Dear ***,
Thank you for reaching out to us again
According to the tracking number (***), it seems that the package has been delivered to you on Oct Can you please let me know if this is not the case?
Thank
you.Sincerely,Oliver G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It's a crying shame that I had to go to this extreme to get a response from MyNameNecklace since they would not respond to direct emails and they have no published phone number to call
Regards,
*** ***
Hi ***,
Thank you for reaching out to us on Revdex.com
I am sorry that you have not received the orderI see that my colleague Darcy has already contacted you and offered a partial refund a compensatory 20% refundPlease kindly respond ti her email and please
feel free to let her know if there is anything else we can do for you.Sincerely,Oliver G*** MyNameNecklace
Dear ***,Thank you for reaching out to us on Revdex.com. I am sorry to hear that you are charged additional fee and I will investigate this issue with out billing departmentI would also like to apologize that you did not receive satisfactory response from my teamI will make sure that they will
use your valuable feedback to improve on their performance.We will of course refund you the additional fee, and as a token of apology, we would like to issue an additional 15% refund off your purchase as a compensation for your displeasure and inconveniencesPlease kindly advise if you would approve of this offer--you can contact me directly at *** Once again, please accept my sincere apologies and I am looking forward for your reply and to remedying the situation for you. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already
placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Mary Anne Tuplano
days ago
Permalink
Dear Bob,Thank you for contacting usWe have already placed the order for your new itemWe will notify you once the item is ready to be shippedA pre-paid return envelope will be enclosed in your package so that you can send us back the original item.
Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting youMary Anne Tuplano
days ago
Permalink
Dear Bob,Thank you for contacting usWe have already placed the order for your new itemWe will notify you once the item is ready to be shippedA pre-paid return envelope will be enclosed in your package so that you can send us back the original item.
Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting youMary Anne Tuplano
days ago
Permalink
Dear Bob,Thank you for contacting usWe have already placed the order for your new itemWe will notify you once the item is ready to be shippedA pre-paid return envelope will be enclosed in your package so that you can send us back the original item.
Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you
Hi ***,I am sorry to hear that you are displeased with the shipping time frameWe did guarantee Mother's Day delivery--the last date you could place the order and still receive it in time for Mother's Day varied, depending on the shipping method you chooseThis information was displayed clearly
on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Mother's Day delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. Please do not hesitate to contact us if you need any further assistanceWe are working around the clock to respond to our customer's inquiries and I apologize if it may take slightly longer than hours. Please rest assured that your order will be delivered within the promised time frame. Sincerely,Oliver G***Customer Support Manager MyNameNecklace
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear *** Thank you for your messageI would like to provide an update that the ring is being customized and will be shipped shortlyPlease let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred *** Thank you. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear Sir/Madam,
We apologize for the inconvenience caused in this case
Although we did indeed have a delay in our response due to an unexpected amount of emails received in our system in the past days, we have replied to all of customer's inquiries and after verifying
the shipping address and although the *** tracking number indicates the package has been delivered, we have offered the customer a full refund in an email sent on June 29th
The refund should be approved as soon as possible
Please let
me know if I can be at any further assistance,
Sincerely,
***
***
Customer
Support Manager
My Name
Necklace
***
Dear ***,Thank you for reaching out to us on Revdex.com.I am sorry that we could not respond to your inquiry within satisfactory time frame due to large amount of correspondencePlease accept my sincere apologies for your inconveniences and displeasure.I have
rechecked with the shipping department and it appeared that you package returned to us last FridayI have now asked them to update your shipping address and reship the package to:*** *** ** *** ***Tolono, Illinois 61880United States
Once again, please accept my sincere apologies and please do not hesitate to contact me at ***@mynamenecklace.com should you need further assistance.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am very sorry for the inconvenience which has been caused to you.I can assure you that we do invest a great effort in our customer service quality and I will personally look into this case to see how we can learn and improve from it.In the meantime, I could see that a full refund has already been granted to your *** account, and that the item has been delivered.Please let me know if I can be at anyfurther assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com