Still no mention of a refund or resolutionWant to send me a replacement that will not get hereEverytime I mention a refund the person stops messaging me back like they are avoiding giving my money backThis company is a scam
Dear Susan,
Thank you for reaching out to us on Revdex.com
I am sorry to hear that you did not receive response from our team in a timely mannerI have personally inform our billing department to issue a full refund to your card as soon as possibleOnce the
request is being processed by credit card company, you will receive a notification email from us.
I apologize for all your inconveniences and displeasure
Sincerely,Oliver G***Customer Support Manager
Dear Customer,I am very sorry about the inconvenience which has been caused to youWe have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was
damaged.I will make sure that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I did reply before I don't know why you didn't get it I had said that this company has said many times before that they were going to credit me and it would be in my account on a certain day and it never occurred It seems to me all they do is pacify me when I contact them, and I am just tired of the rhetoric So until I see the money credited directly into my account, I will not accept anything less
*** ***
I will be happy to accept a full refund because it is deserved, however, I would like your company to also cover shipping it back. Please send me a shipping label and I will ship it back asap
Dear *** I am terribly sorry that the communication between you and us did not go smoothlyWe will use your comment to further improve the system. Our customer service representative will give you a call to the number you provided *** and will resolve the issue as soon as
possible. If you would like, you can email me directly at [email protected] include your order ID *** in the email. Thank you and I apologize for any inconveniences caused. Sincerely, Oliver G***Customer Support ManagerMynamenecklace.com
Omg, pleeeeease save your time and money and DO NOT purchase from this company! I purchased a necklace from the (18k gold) and less than ONE month of having it, with light wear, the necklace snapped in half! I paid $for what appeared to be the cheapest quality "18k gold" necklace ever! I contacted the company and had to wait forever for a responseOnce I finally got the response, I decided to just exchange the necklace for a thicker pendantAfter paying the difference for the thicker pendant, TWO WEEKS went by and I got no response or confirmation emailI finally reached out to them again and a week later someone finally answered me to say in order to receive the replacement necklace I had to send the damaged one in but I would have to pay for the shipping to send it back OR I could wait business days for a prepaid envelope! Who in the world would has more days to wait when I have waited almost three weeks now to get a response after shelling out another $for the replacement necklaceI have now asked for a refund but I guess I'll be waiting another few days to get an answer and probably forever and a day to get my money back for both the damaged necklace and the replacement necklace (which I never received)Absolutely the worst service I have ever received in my life and I will NEVER order from them again and I wouldn't dare refer a friend to themJust terrible!!!
Dear ***, Thank you for reaching out to us at Revdex.com.I have replied to your review and also sent you an email regarding your complaintI am looking forward to your reply and would like to reassure you that the issue will be rectified to your satisfaction.Sincerely, Oliver
G***Customer Support ManagerMyNameNecklace
Dear Susan, Thank you for reaching out to us on Revdex.com. I am sorry to hear that you did not receive response from our team in a timely mannerI have personally inform our billing department to issue a full refund to your card as soon as possibleOnce the request is being processed by credit
card company, you will receive a notification email from us. I apologize for all your inconveniences and displeasure. Sincerely,Oliver G***Customer Support Manager
Company takes your money, doesn't send the item and doesn't have any customer serviceThey ignore my messages on Fb messengerThey don't have a phone number to callIt had been days since order and there is still no shipping info even though they sent out a tracking number days ago
Dear Madam,
We apologize for any inconvenienceOn December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page
The
shipping method chosen for this order was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st.
The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us
We apologize for any misunderstanding
Sincerely,
Oliver G***
My Name Necklace
Dear Sir/Madam, I am happy to know that the package has been received before Mother's day, but I apologize for the inconvenience you have experienced.We invest a great effort in the quality of the customer service we offer to our customers, and I can assure you that this is not the way we treat
our customers.I am going to talk to the customer service representative who replied to you and make sure that such incidents will not reoccur.You can contact me directly to my email below if you wish to receive any further information. Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Dear ***,Thank you for your purchase on our site. I would like to assure you that we reply to every email we receive and are committed to offer a suitable solution to every complaint. Our customer service is our top priority and we strive to keep our level of service at its
highest. I was not, however, able to locate any email from you so I am not sure if you have used the wrong email address or if the email has somehow gone missing.In any case, I will contact you directly now to see how I can assist you to solve this situation as soon as possible.Sincerely,*** *** Customer Support ManagerMy Name Necklace ***
Dear ***,Thank you for your purchase on our site. I would like to assure you that we reply to every email we receive and are committed to offer a suitable solution to every complaint. Our customer service is our top priority and we strive to keep our level of service
at its highest. I was not, however, able to locate any email from you so I am not sure if you have used the wrong email address or if the email has somehow gone missing.In any case, I will contact you directly now to see how I can assist you to solve this situation as soon as possible.Sincerely,*** *** Customer Support ManagerMy Name Necklace ***
Dear ***, Thank you for reaching out to us on Revdex.com. I am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my teamI am now personally taking care of your caseOur promised response time is hour,
and I am investigating why your email was not replied in a timely manner so as to prevent it from happening againPlease accept my sincere apologies for all your inconveniences and displeasure. We would like to rectify the situation for you as soon as possibleWe will be more than happy to reorder the necklace with correctly matched birthstonePlease confirm the detail (including the order of the pendants):Inscription #1: ***Birthstone color #1: December - Blue TopazInscription #2: ***Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - GarnetHowever, I am sorry that we cannot offer both a full refund and a replacement necklaceWe will be more than happy to offer a 15% refund off the item price in addition to the replacement itemPlease kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear Sir,
I apologize for the inconvenience which was experienced with your orderI have looked into the history of your order and was able to see that some information that was given by one of our new customer support representatives was not accurate and I am sorry for this
mistakeI have made sure that we learn from this mistake so that it does not reoccur. As we have called you yesterday I hope that we were able to resolve this case to your satisfaction
Sincerely,
Oliver G***
Customer Support
Dear ***
Thank you for your messageI would like to provide an update that the ring is being customized and will be shipped shortlyPlease let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred ***
Thank you
Sincerely,
Oliver G***
Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their *** page.I was also sent a self address envelope I guess going back to ***, couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation
Regards,
*** ***
Thank you for confirming the email address Customer has wrote to us to say that a stone had fallen off, we asked the customer for proof of damage Customer wrote to say they do not have a camera, but can take with a mobile phone, we are waiting for this proof of damage, once we
see this, we will offer for the item to be made again or a full refund. As you aware, we need to see proof of this Once we do, we will reply to the customer Regards*** ***My Name Necklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the tickets I placed online with MyNameNecklace, I received only customer service ticket responses from #***, representative Anne Forbes and ticket #***, representative, *** ***. I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent. *** never received the items from the company and was never scanned in their warehouse. They only received the shipping labels created online from the merchant. MyNameNecklace claimed it was *** issue or ***, which are both false. I requested a FULL REFUND for the time wasted and terrible customer service. I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their events
Here are the other tickets I sent in to MyNameNecklace, which they did not respond back. ***, who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE. Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time. I WOULD LIKE A FULL REFUND. I did not receive the gifts on time and have completely wasted my timeOrder # ***#***#***#***#***#***#***#***
Regards,
*** ***
Still no mention of a refund or resolutionWant to send me a replacement that will not get hereEverytime I mention a refund the person stops messaging me back like they are avoiding giving my money backThis company is a scam
Dear Susan,
Thank you for reaching out to us on Revdex.com
I am sorry to hear that you did not receive response from our team in a timely mannerI have personally inform our billing department to issue a full refund to your card as soon as possibleOnce the
request is being processed by credit card company, you will receive a notification email from us.
I apologize for all your inconveniences and displeasure
Sincerely,Oliver G***Customer Support Manager
Dear Customer,I am very sorry about the inconvenience which has been caused to youWe have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was
damaged.I will make sure that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I did reply before I don't know why you didn't get it I had said that this company has said many times before that they were going to credit me and it would be in my account on a certain day and it never occurred It seems to me all they do is pacify me when I contact them, and I am just tired of the rhetoric So until I see the money credited directly into my account, I will not accept anything less
*** ***
I will be happy to accept a full refund because it is deserved, however, I would like your company to also cover shipping it back. Please send me a shipping label and I will ship it back asap
Dear *** I am terribly sorry that the communication between you and us did not go smoothlyWe will use your comment to further improve the system. Our customer service representative will give you a call to the number you provided *** and will resolve the issue as soon as
possible. If you would like, you can email me directly at [email protected] include your order ID *** in the email. Thank you and I apologize for any inconveniences caused. Sincerely, Oliver G***Customer Support ManagerMynamenecklace.com
Omg, pleeeeease save your time and money and DO NOT purchase from this company! I purchased a necklace from the (18k gold) and less than ONE month of having it, with light wear, the necklace snapped in half! I paid $for what appeared to be the cheapest quality "18k gold" necklace ever! I contacted the company and had to wait forever for a responseOnce I finally got the response, I decided to just exchange the necklace for a thicker pendantAfter paying the difference for the thicker pendant, TWO WEEKS went by and I got no response or confirmation emailI finally reached out to them again and a week later someone finally answered me to say in order to receive the replacement necklace I had to send the damaged one in but I would have to pay for the shipping to send it back OR I could wait business days for a prepaid envelope! Who in the world would has more days to wait when I have waited almost three weeks now to get a response after shelling out another $for the replacement necklaceI have now asked for a refund but I guess I'll be waiting another few days to get an answer and probably forever and a day to get my money back for both the damaged necklace and the replacement necklace (which I never received)Absolutely the worst service I have ever received in my life and I will NEVER order from them again and I wouldn't dare refer a friend to themJust terrible!!!
Dear ***, Thank you for reaching out to us at Revdex.com.I have replied to your review and also sent you an email regarding your complaintI am looking forward to your reply and would like to reassure you that the issue will be rectified to your satisfaction.Sincerely, Oliver
G***Customer Support ManagerMyNameNecklace
Dear Susan, Thank you for reaching out to us on Revdex.com. I am sorry to hear that you did not receive response from our team in a timely mannerI have personally inform our billing department to issue a full refund to your card as soon as possibleOnce the request is being processed by credit
card company, you will receive a notification email from us. I apologize for all your inconveniences and displeasure. Sincerely,Oliver G***Customer Support Manager
Company takes your money, doesn't send the item and doesn't have any customer serviceThey ignore my messages on Fb messengerThey don't have a phone number to callIt had been days since order and there is still no shipping info even though they sent out a tracking number days ago
Dear Madam,
We apologize for any inconvenienceOn December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page
The
shipping method chosen for this order was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st.
The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us
We apologize for any misunderstanding
Sincerely,
Oliver G***
My Name Necklace
Dear Sir/Madam, I am happy to know that the package has been received before Mother's day, but I apologize for the inconvenience you have experienced.We invest a great effort in the quality of the customer service we offer to our customers, and I can assure you that this is not the way we treat
our customers.I am going to talk to the customer service representative who replied to you and make sure that such incidents will not reoccur.You can contact me directly to my email below if you wish to receive any further information. Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Dear ***,Thank you for your purchase on our site. I would like to assure you that we reply to every email we receive and are committed to offer a suitable solution to every complaint. Our customer service is our top priority and we strive to keep our level of service at its
highest. I was not, however, able to locate any email from you so I am not sure if you have used the wrong email address or if the email has somehow gone missing.In any case, I will contact you directly now to see how I can assist you to solve this situation as soon as possible.Sincerely,*** *** Customer Support ManagerMy Name Necklace ***
Dear ***,Thank you for your purchase on our site. I would like to assure you that we reply to every email we receive and are committed to offer a suitable solution to every complaint. Our customer service is our top priority and we strive to keep our level of service
at its highest. I was not, however, able to locate any email from you so I am not sure if you have used the wrong email address or if the email has somehow gone missing.In any case, I will contact you directly now to see how I can assist you to solve this situation as soon as possible.Sincerely,*** *** Customer Support ManagerMy Name Necklace ***
Dear ***, Thank you for reaching out to us on Revdex.com. I am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my teamI am now personally taking care of your caseOur promised response time is hour,
and I am investigating why your email was not replied in a timely manner so as to prevent it from happening againPlease accept my sincere apologies for all your inconveniences and displeasure. We would like to rectify the situation for you as soon as possibleWe will be more than happy to reorder the necklace with correctly matched birthstonePlease confirm the detail (including the order of the pendants):Inscription #1: ***Birthstone color #1: December - Blue TopazInscription #2: ***Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - GarnetHowever, I am sorry that we cannot offer both a full refund and a replacement necklaceWe will be more than happy to offer a 15% refund off the item price in addition to the replacement itemPlease kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear Sir,
I apologize for the inconvenience which was experienced with your orderI have looked into the history of your order and was able to see that some information that was given by one of our new customer support representatives was not accurate and I am sorry for this
mistakeI have made sure that we learn from this mistake so that it does not reoccur. As we have called you yesterday I hope that we were able to resolve this case to your satisfaction
Sincerely,
Oliver G***
Customer Support
Dear ***
Thank you for your messageI would like to provide an update that the ring is being customized and will be shipped shortlyPlease let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred ***
Thank you
Sincerely,
Oliver G***
Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to
me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their *** page.I was also sent a self address envelope I guess going back to ***, couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation
Regards,
*** ***
Thank you for confirming the email address Customer has wrote to us to say that a stone had fallen off, we asked the customer for proof of damage Customer wrote to say they do not have a camera, but can take with a mobile phone, we are waiting for this proof of damage, once we
see this, we will offer for the item to be made again or a full refund. As you aware, we need to see proof of this Once we do, we will reply to the customer Regards*** ***My Name Necklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the tickets I placed online with MyNameNecklace, I received only customer service ticket responses from #***, representative Anne Forbes and ticket #***, representative, *** ***. I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent. *** never received the items from the company and was never scanned in their warehouse. They only received the shipping labels created online from the merchant. MyNameNecklace claimed it was *** issue or ***, which are both false. I requested a FULL REFUND for the time wasted and terrible customer service. I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their events
Here are the other tickets I sent in to MyNameNecklace, which they did not respond back. ***, who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE. Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time. I WOULD LIKE A FULL REFUND. I did not receive the gifts on time and have completely wasted my timeOrder # ***#***#***#***#***#***#***#***
Regards,
*** ***