Dear ***,I have made sure that the refund was processed and also processed a full refund on your order for the amount that was still left.I have also contacted you directly with this information and I hope this unfortunate case will be resolved as soon as possible.I again apologize for the inconvenience which has been caused to youSincerely,
*** ***
My Name Necklace
I have made (2) orders with this companyThe first order came within a week from the order date! So I made another order on 11/14/16, paid the fee so it could get here a little faster (business days) it is not 12/14/and I have yet to receive my order! I've sent two emails to the company and the first one stated that my order was to "be shipped soon"The second email gave me a little more detail "expected delivery date of 12/22/16" , and the told me once again, that I paid $for a faster delivery fee and it should be within daysIts been now over a month and when I track my order it still says the same thing its said since the beginningWhat's the deal?! And when will I get these items I ordered for my family?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***,Thank you for reaching out to us on Revdex.com.I am sorry that we could not respond to your inquiry within satisfactory time frame due to large amount of correspondencePlease accept my sincere apologies for your inconveniences and displeasure.I have rechecked with the shipping department and
it appeared that you package returned to us last FridayI have now asked them to update your shipping address and reship the package to:*** *** ** *** ***Tolono, Illinois 61880United States Once again, please accept my sincere apologies and please do not hesitate to contact me at ***@mynamenecklace.com should you need further assistance.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,Thank you for placing an order with usI am very sorry for the inconvenience that you have experienced with this purchase.I would like to assure you that we are a very serious business which has been around for a few years with hundred of thousands of satisfied
customers around the globe.Unfortunately, and even though we have very high satisfaction rate, mistakes can occur.I have looked into this case and it seems that a technical glitch and a mistake which occurred with the local credit card company have caused this unfortunate occurrence and I am deeply sorry about this.I have made sure now that the refund is being processed as soon as possibleI will also contact you directly to resolve this case.Sincerely,*** ***
Customer Support ManagerMy Name Necklace
I ordered a piece of jewelry for Christmas and was guaranteed delivery for ChristmasMail was delivered on Christmas Eve and no packageCall the phone number and you are directed to send an emailNo replyYou are also charged what appears to be an additional fee for foreign transaction other than the price you agree upon during checkoutCompletely dissatisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
Dear Sir/Madam,Thank you for contacting us.We are an international company with a few branches and officesWe ship our jewelry items all over the world, some of the items are being shipped from our warehouse in Israel.As requested, after the customer has notified us that she
wishes to return the item she has purchased, we have sent the customer a prepaid envelope to send us back the item.We regard the satisfaction of our customers as top priority and although we have not yet received the item back, we have issued a full refund, without charging the 30% restocking fees.We will also contact the customer directly to resolve this matter.Please let me know if I can be at anyfurther assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Hi ***, I had been waiting for your reply regarding the refund of additional feeI contacted you directly via email (***@mynamenecklace.com)Please kindly respond to me. Thank you.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***, Thank you for your review.I'm sorry for the inconvenience and displeasure.Your order was done on the American Site and not on the Canadian Site.My manager will contact you via email immediately to find the best solution Please rest assured that the situation will be rectified to your satisfaction. Sincerely,
Dear ***,I am very sorry for the inconvenience you have experiencedWe ship thousands of items daily to many countries and the quality of our products is our to priority. A scratched item is very rare, but I understand that the item you have received was damaged and I will make sure that
this case will be investigated as we do in any case of an item which is being received damaged.I have looked into the history of your emails to us and saw that we have your email and replied to itIf you have not received our reply, I suggest that you check your spam mailbox to see if our email went there.In order to resolve this matter quickly, and as always in a case when an item was received not in the desired condition, I have issued now a refund for the damaged item.I have also made sure that a prepaid return envelope will be sent to you so that you can return it to us.I apologize for the inconvenience and hope we can still be at your service in the future. Please let me know if Ican be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Hi, Thank you for your reply. We will be more than happy to send prepaid return envelope to you so you can send back the necklace without postage for full refund.Please do not hesitate to let me know what else we can do for you.Sincerely,Oliver
Hi ***,
Thank you for your payment proof.
We will respect your wish for full refundHowever, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenience.
Awaiting your replySincerely,
Oliver
Dear ***,
Thank you for reaching out to us at Revdex.com.
I am sorry to hear that the package was not delivered to you in the first placeI trust that our customer service representative has responded to your inquiry with a new tracking number for
reshipmentAlso, I apologize for the delay in responseI will bring your feedback to the attention of my team so they can improve further on their performance.
The package should reach you within the next 10-business daysPlease do not hesitate to contact us if there is anything else we can do for you in the meantimeSincerely,
Oliver G***Customer Support Manager
***
I purchased a necklace as a Christmas gift for my girlfriend back on December 15thAs of today, almost a month later I still have not received my orderI have sent numerous emails to customer service, which have gone unansweredIt is horrible that they do not have a phone number in order to speak with the customer service departmentI will never order from this company ever again
I ordered a two necklaces for Mother's Day from this sorry excuse for a companyI paid extra for days shippingIt's been days and still hasnt even been made yetI sent them numerous emails and they sent me an automated email and then ignored all of my other emailsThere phone goes straight to voicemail which says they'll get back to you in business daysThey are technically stealing money from people who pay for extra shippingI looked at their *** page and there are several people saying the same exact thing about them
Hi ***, Thank you for reaching out to us on Revdex.com. I am sorry that you have not received the orderI see that my colleague Darcy has already contacted you and offered a partial refund a compensatory 20% refundPlease kindly respond ti her email and please feel free to let her know if there
is anything else we can do for you.Sincerely,Oliver G*** MyNameNecklace
I ordered a 14K gold name necklace from them I ordered, and paid dearly for, "double thickness" of the gold What arrived was what looked like a baby's necklace that was so small that you could barely read the letters The "double thickness" was a joke, and the chain looks like one twist of the neck and it would break COMPLETE JUNK! Do not buy from these people unless you want to get taken
Dear ***,Thank you for reaching out to us at Revdex.com.I am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at [email protected] Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I have made sure that the refund was processed and also processed a full refund on your order for the amount that was still left.I have also contacted you directly with this information and I hope this unfortunate case will be resolved as soon as possible.I again apologize for the inconvenience which has been caused to youSincerely,
*** ***
My Name Necklace
I have made (2) orders with this companyThe first order came within a week from the order date! So I made another order on 11/14/16, paid the fee so it could get here a little faster (business days) it is not 12/14/and I have yet to receive my order! I've sent two emails to the company and the first one stated that my order was to "be shipped soon"The second email gave me a little more detail "expected delivery date of 12/22/16" , and the told me once again, that I paid $for a faster delivery fee and it should be within daysIts been now over a month and when I track my order it still says the same thing its said since the beginningWhat's the deal?! And when will I get these items I ordered for my family?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***,Thank you for reaching out to us on Revdex.com.I am sorry that we could not respond to your inquiry within satisfactory time frame due to large amount of correspondencePlease accept my sincere apologies for your inconveniences and displeasure.I have rechecked with the shipping department and
it appeared that you package returned to us last FridayI have now asked them to update your shipping address and reship the package to:*** *** ** *** ***Tolono, Illinois 61880United States Once again, please accept my sincere apologies and please do not hesitate to contact me at ***@mynamenecklace.com should you need further assistance.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,Thank you for placing an order with usI am very sorry for the inconvenience that you have experienced with this purchase.I would like to assure you that we are a very serious business which has been around for a few years with hundred of thousands of satisfied
customers around the globe.Unfortunately, and even though we have very high satisfaction rate, mistakes can occur.I have looked into this case and it seems that a technical glitch and a mistake which occurred with the local credit card company have caused this unfortunate occurrence and I am deeply sorry about this.I have made sure now that the refund is being processed as soon as possibleI will also contact you directly to resolve this case.Sincerely,*** ***
Customer Support ManagerMy Name Necklace
I ordered a piece of jewelry for Christmas and was guaranteed delivery for ChristmasMail was delivered on Christmas Eve and no packageCall the phone number and you are directed to send an emailNo replyYou are also charged what appears to be an additional fee for foreign transaction other than the price you agree upon during checkoutCompletely dissatisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
This customer was contacted and was given 100% refund and has kept item they have purchasedSincerely, *** *** Customer Support ManagerMy Name Necklace
Dear Sir/Madam,Thank you for contacting us.We are an international company with a few branches and officesWe ship our jewelry items all over the world, some of the items are being shipped from our warehouse in Israel.As requested, after the customer has notified us that she
wishes to return the item she has purchased, we have sent the customer a prepaid envelope to send us back the item.We regard the satisfaction of our customers as top priority and although we have not yet received the item back, we have issued a full refund, without charging the 30% restocking fees.We will also contact the customer directly to resolve this matter.Please let me know if I can be at anyfurther assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Hi ***, I had been waiting for your reply regarding the refund of additional feeI contacted you directly via email (***@mynamenecklace.com)Please kindly respond to me. Thank you.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***, Thank you for your review.I'm sorry for the inconvenience and displeasure.Your order was done on the American Site and not on the Canadian Site.My manager will contact you via email immediately to find the best solution Please rest assured that the situation will be rectified to your satisfaction. Sincerely,
Dear ***,I am very sorry for the inconvenience you have experiencedWe ship thousands of items daily to many countries and the quality of our products is our to priority. A scratched item is very rare, but I understand that the item you have received was damaged and I will make sure that
this case will be investigated as we do in any case of an item which is being received damaged.I have looked into the history of your emails to us and saw that we have your email and replied to itIf you have not received our reply, I suggest that you check your spam mailbox to see if our email went there.In order to resolve this matter quickly, and as always in a case when an item was received not in the desired condition, I have issued now a refund for the damaged item.I have also made sure that a prepaid return envelope will be sent to you so that you can return it to us.I apologize for the inconvenience and hope we can still be at your service in the future. Please let me know if Ican be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Hi, Thank you for your reply. We will be more than happy to send prepaid return envelope to you so you can send back the necklace without postage for full refund.Please do not hesitate to let me know what else we can do for you.Sincerely,Oliver
Hi ***,
Thank you for your payment proof.
We will respect your wish for full refundHowever, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenience.
Awaiting your replySincerely,
Oliver
Dear ***,
Thank you for reaching out to us at Revdex.com.
I am sorry to hear that the package was not delivered to you in the first placeI trust that our customer service representative has responded to your inquiry with a new tracking number for
reshipmentAlso, I apologize for the delay in responseI will bring your feedback to the attention of my team so they can improve further on their performance.
The package should reach you within the next 10-business daysPlease do not hesitate to contact us if there is anything else we can do for you in the meantimeSincerely,
Oliver G***Customer Support Manager
***
I purchased a necklace as a Christmas gift for my girlfriend back on December 15thAs of today, almost a month later I still have not received my orderI have sent numerous emails to customer service, which have gone unansweredIt is horrible that they do not have a phone number in order to speak with the customer service departmentI will never order from this company ever again
I ordered a two necklaces for Mother's Day from this sorry excuse for a companyI paid extra for days shippingIt's been days and still hasnt even been made yetI sent them numerous emails and they sent me an automated email and then ignored all of my other emailsThere phone goes straight to voicemail which says they'll get back to you in business daysThey are technically stealing money from people who pay for extra shippingI looked at their *** page and there are several people saying the same exact thing about them
Hi ***, Thank you for reaching out to us on Revdex.com. I am sorry that you have not received the orderI see that my colleague Darcy has already contacted you and offered a partial refund a compensatory 20% refundPlease kindly respond ti her email and please feel free to let her know if there
is anything else we can do for you.Sincerely,Oliver G*** MyNameNecklace
I ordered a 14K gold name necklace from them I ordered, and paid dearly for, "double thickness" of the gold What arrived was what looked like a baby's necklace that was so small that you could barely read the letters The "double thickness" was a joke, and the chain looks like one twist of the neck and it would break COMPLETE JUNK! Do not buy from these people unless you want to get taken
Dear ***,Thank you for reaching out to us at Revdex.com.I am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at [email protected] Sincerely,Oliver G***Customer Support ManagerMyNameNecklace