Thank you for confirming the email address Customer has wrote to us to say that a stone had fallen off, we asked the customer for proof of damage Customer wrote to say they do not have a camera, but can take with a mobile phone, we are waiting for this proof of damage, once we see this,
we will offer for the item to be made again or a full refund. As you aware, we need to see proof of this Once we do, we will reply to the customer Regards*** ***My Name Necklace
Hi ***,Thank you for reaching out to us via Revdex.com.I cannot apologize enough that the package did not make it in time for Mother's Day even though you placed the order within the guaranteed delivery periodDue to heavy volume of shipment, there seems to be unfortunately a delay in courier
service. As a token of apology for your displeasure, we would like to refund the shipping fee you paid plus compensatory 15% off your purchasePlease kindly let me know if you would approve of this offer so I can carry it out for you immediatelyYou can also let me know directly at [email protected] or through Revdex.com I trust that the package will turn up shortly (USPS tracking ID ***) Please accept my sincere apologies for your inconveniences and displeasure Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Dear Madam, We apologize for any inconvenience.On December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page. The shipping method chosen for this order
was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st. The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us. We apologize for any misunderstanding. Sincerely, Oliver G***My Name Necklace
I made a monogram order last february 4,And , it says in their website it will take business days ! I have been sending them emails asking where my order isUntil now, I did not get any reaponse from themI have been trying to reach them to the phone number that I found yesterday been searching on the webAnd it was only an automated answering machine and you are only asked to leave a messagePayment has been made already and they took money already from my bank account! Why is it taking them so long? I am already very anxious and frustrated regarding this matter !
Dear Sir/Madam,The order was placed on our site on December 24th, and was shipped on December 28thAccording to the *** website, the order was delivered on January 2nd.The customer has contacted us, claiming the order was never receivedAlthough the *** clearly said it was, we
agreed to either send a new item or issue a full refund. The customer has chosen to receive a full refund and we are in the process of issuing it. As always, we have followed our terms and conditions and made sure to offer the customer every possible solution.Please let me know if I can be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Thank you for the response, however I do not accept the 15% refundI expect a full refund for the $and the fee of $.60, which equals $I've attached screenshots of the receipt as well as my bank transactionOnce again, I want a full refundThank you
Dear ***,
Thank you for reaching out to us at Revdex.comI am sorry to hear that you have not received the packageI have been informed that my team is taking care of your case, and that the package has returned to usIt will be reshipped as soon
as possible to the address you verified:*** DW*** *** *** *** ***
*** *** *** *** ***
*** ***
Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,
Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue I have is the misleading advertisement on the item I ordered, it states, "item ships in days"Nowhere around that statement does it say I have to choose a certain shipping method for it to leave the facility in daysthe other issue I have is that the charms engraving was poor quality
Regards,
*** ***
Dear ***, Thank you for your reply. We will of course honor your request for full refundI will inform our billing department and they will process the refund shortly. Thank you once again for your valuable feedback and please accept my sincere apologies for the negative shopping experience.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Dear ***, Thank you for reaching out to us at Revdex.com. I am sorry to hear that the package was not delivered to you in the first placeI trust that our customer service representative has responded to your inquiry with a new tracking number for reshipmentAlso, I apologize for
the delay in responseI will bring your feedback to the attention of my team so they can improve further on their performance. The package should reach you within the next 10-business daysPlease do not hesitate to contact us if there is anything else we can do for you in the meantime.Sincerely,Oliver G***Customer Support Manager***
Dear ***, Thank you for reaching out to us.I am terribly sorry that you have been inconvenienced by the process of returning the item for fixing, and more importantly, by the unsatisfactory service of my teamI went through all your correspondence with my team and I cannot apologize enough
for the unhelpful response you receivedI will have a word with agents who were handling your caseI would like to thank you for valuable feedback.The necklace, unfortunately, has not arrived back to usHowever, we would not want you to wait any longer and would be more than happy to remake the necklace immediately if you would kindly give us a second chance. I will also send a copy of this message from my email so you can reply directly therePlease advise how you would like to proceed.Once again, please accept my sincere apologies for all your inconveniences and displeasure.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I am highly disappointed in the service I received from mynamenecklace.comI ordered a gift for Mother's Day from there and all over their website they were advertising "guaranteed to come by Mother's Day if ordered by 5/4/I placed my order on 5/1/and it did not come in time for Mother's dayI have been emailing back and forth and it's ridiculous how unprofessional they areThey keep claiming "my satisfaction is at utmost importance to them" but they are not doing anything to satisfy my at this pointNot to mention that it took a full days before they even replied to my emailI wanted to return their product because it was useless by the time I got it since I had to figure something else out, they told me they require a 30% stocking feeI refused to give these people another penny of my moneyI hope the word get's out about their advertising and their horrible customer servicePlease think twice before ordering from this website, because you will be highly disappointed
Dear ***,I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already placed the order for your new
item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.comMary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you
This order has left New York for its final destination, seen here in tracking ***Customer was requested to confirm address and was offered a reordernot heard back from customer as
yet Regards*** ***
Dear ***,Thank you for reaching out to us via Revdex.com. I am terribly sorry that you are disappointed with the shipping time frame we promisedI apologize that the information may have been unclearThe team responsible of information display has been informed and they are working on how
to improve and make the information even clearer Your necklace will be shipped shortlyAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchase if you would consider keeping the orderPlease kindly advise if you would agree to this offer at ***@mynamenecklace.com so I can assist you directly and promptly. Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedback. Sincerely, Oliver G***Customer Support Manager MyNameNecklace
Ordered a necklace for my daughterShe had already purchased one on her ownI requested refund, they advised there was a 30% charge to do soI requested to change items, they cancelled my order!! My daughter received the necklace that she ordered, the date was incorrectShe also paid for a rush order, she received it weeks after thatThe quality is goodThe customer service is HORRIBLE
Dear ***,
Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortlyI will follow up with the billing department to make sure your refund is processed asap.I
apologize for all your inconveniences.Sincerely,Oliver G*** Customer Support ManagerMyNameNecklace
*** *** ***:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue I have is the misleading advertisement on the item I ordered, it states, "item ships in days"Nowhere around that statement does it say I have to choose a certain shipping method for it to leave the facility in daysthe other issue I have is that the charms engraving was poor quality
Regards,
*** ***
Thank you for the response, however I do not accept the 15% refundI expect a full refund for the $and the fee of $.60, which equals $I've attached screenshots of the receipt as well as my bank transactionOnce again, I want a full refund.Thank you
Thank you for confirming the email address Customer has wrote to us to say that a stone had fallen off, we asked the customer for proof of damage Customer wrote to say they do not have a camera, but can take with a mobile phone, we are waiting for this proof of damage, once we see this,
we will offer for the item to be made again or a full refund. As you aware, we need to see proof of this Once we do, we will reply to the customer Regards*** ***My Name Necklace
Hi ***,Thank you for reaching out to us via Revdex.com.I cannot apologize enough that the package did not make it in time for Mother's Day even though you placed the order within the guaranteed delivery periodDue to heavy volume of shipment, there seems to be unfortunately a delay in courier
service. As a token of apology for your displeasure, we would like to refund the shipping fee you paid plus compensatory 15% off your purchasePlease kindly let me know if you would approve of this offer so I can carry it out for you immediatelyYou can also let me know directly at [email protected] or through Revdex.com I trust that the package will turn up shortly (USPS tracking ID ***) Please accept my sincere apologies for your inconveniences and displeasure Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Dear Madam, We apologize for any inconvenience.On December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page. The shipping method chosen for this order
was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st. The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us. We apologize for any misunderstanding. Sincerely, Oliver G***My Name Necklace
I made a monogram order last february 4,And , it says in their website it will take business days ! I have been sending them emails asking where my order isUntil now, I did not get any reaponse from themI have been trying to reach them to the phone number that I found yesterday been searching on the webAnd it was only an automated answering machine and you are only asked to leave a messagePayment has been made already and they took money already from my bank account! Why is it taking them so long? I am already very anxious and frustrated regarding this matter !
Dear Sir/Madam,The order was placed on our site on December 24th, and was shipped on December 28thAccording to the *** website, the order was delivered on January 2nd.The customer has contacted us, claiming the order was never receivedAlthough the *** clearly said it was, we
agreed to either send a new item or issue a full refund. The customer has chosen to receive a full refund and we are in the process of issuing it. As always, we have followed our terms and conditions and made sure to offer the customer every possible solution.Please let me know if I can be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Thank you for the response, however I do not accept the 15% refundI expect a full refund for the $and the fee of $.60, which equals $I've attached screenshots of the receipt as well as my bank transactionOnce again, I want a full refundThank you
Dear ***,
Thank you for reaching out to us at Revdex.comI am sorry to hear that you have not received the packageI have been informed that my team is taking care of your case, and that the package has returned to usIt will be reshipped as soon
as possible to the address you verified:*** DW*** *** *** *** ***
*** *** *** *** ***
*** ***
Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,
Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue I have is the misleading advertisement on the item I ordered, it states, "item ships in days"Nowhere around that statement does it say I have to choose a certain shipping method for it to leave the facility in daysthe other issue I have is that the charms engraving was poor quality
Regards,
*** ***
Dear ***, Thank you for your reply. We will of course honor your request for full refundI will inform our billing department and they will process the refund shortly. Thank you once again for your valuable feedback and please accept my sincere apologies for the negative shopping experience.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
Dear ***, Thank you for reaching out to us at Revdex.com. I am sorry to hear that the package was not delivered to you in the first placeI trust that our customer service representative has responded to your inquiry with a new tracking number for reshipmentAlso, I apologize for
the delay in responseI will bring your feedback to the attention of my team so they can improve further on their performance. The package should reach you within the next 10-business daysPlease do not hesitate to contact us if there is anything else we can do for you in the meantime.Sincerely,Oliver G***Customer Support Manager***
Dear ***, Thank you for reaching out to us.I am terribly sorry that you have been inconvenienced by the process of returning the item for fixing, and more importantly, by the unsatisfactory service of my teamI went through all your correspondence with my team and I cannot apologize enough
for the unhelpful response you receivedI will have a word with agents who were handling your caseI would like to thank you for valuable feedback.The necklace, unfortunately, has not arrived back to usHowever, we would not want you to wait any longer and would be more than happy to remake the necklace immediately if you would kindly give us a second chance. I will also send a copy of this message from my email so you can reply directly therePlease advise how you would like to proceed.Once again, please accept my sincere apologies for all your inconveniences and displeasure.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I am highly disappointed in the service I received from mynamenecklace.comI ordered a gift for Mother's Day from there and all over their website they were advertising "guaranteed to come by Mother's Day if ordered by 5/4/I placed my order on 5/1/and it did not come in time for Mother's dayI have been emailing back and forth and it's ridiculous how unprofessional they areThey keep claiming "my satisfaction is at utmost importance to them" but they are not doing anything to satisfy my at this pointNot to mention that it took a full days before they even replied to my emailI wanted to return their product because it was useless by the time I got it since I had to figure something else out, they told me they require a 30% stocking feeI refused to give these people another penny of my moneyI hope the word get's out about their advertising and their horrible customer servicePlease think twice before ordering from this website, because you will be highly disappointed
Dear ***,I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already placed the order for your new
item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.comMary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you.Mary Anne Tuplanodays agoPermalinkDear Bob,Thank you for contacting us.We have already placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaidThe most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick upThere is no need to send it through the Post Office.It was a pleasure assisting you
This order has left New York for its final destination, seen here in tracking ***Customer was requested to confirm address and was offered a reordernot heard back from customer as
yet Regards*** ***
Dear ***,Thank you for reaching out to us via Revdex.com. I am terribly sorry that you are disappointed with the shipping time frame we promisedI apologize that the information may have been unclearThe team responsible of information display has been informed and they are working on how
to improve and make the information even clearer Your necklace will be shipped shortlyAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchase if you would consider keeping the orderPlease kindly advise if you would agree to this offer at ***@mynamenecklace.com so I can assist you directly and promptly. Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedback. Sincerely, Oliver G***Customer Support Manager MyNameNecklace
Ordered a necklace for my daughterShe had already purchased one on her ownI requested refund, they advised there was a 30% charge to do soI requested to change items, they cancelled my order!! My daughter received the necklace that she ordered, the date was incorrectShe also paid for a rush order, she received it weeks after thatThe quality is goodThe customer service is HORRIBLE
Dear ***,
Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortlyI will follow up with the billing department to make sure your refund is processed asap.I
apologize for all your inconveniences.Sincerely,Oliver G*** Customer Support ManagerMyNameNecklace
*** *** ***:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue I have is the misleading advertisement on the item I ordered, it states, "item ships in days"Nowhere around that statement does it say I have to choose a certain shipping method for it to leave the facility in daysthe other issue I have is that the charms engraving was poor quality
Regards,
*** ***
Thank you for the response, however I do not accept the 15% refundI expect a full refund for the $and the fee of $.60, which equals $I've attached screenshots of the receipt as well as my bank transactionOnce again, I want a full refund.Thank you